Marktplaats Reviews 

No customer support whatsoever
If you buy something and this person does not send you the goods you paid for, you are on your own

Remember the good old days when Marktaats was a vibrant treasure trove of real people trading second-hand stuff? Well, those days are gone. Now it's a soulless e-commerce wasteland where stores overshadow the genuine human touch.

Oh, and they've decided to squeeze out every last penny from users by jacking up their fees. Because why not, right? And let's not forget the icing on the cake: the rise of keyboard warriors who spew venomous insults like it's an Olympic sport. It's as if the whole platform turned into a masterclass of bad behavior.

In short, Marktaats has morphed from a once-cool hangout into a pit of despair where goodwill and good deals go to die. Congratulations, Marktaats, you've managed to extinguish the spark that once made you relevant.

Non existintent customer support and scammers

Quality of customer support is a disaster.
1. There is no sound signal when the support agent joins the chat, thus making you sit and stare at the screen until someone appears in the chat.
2. If you miss the moment and don't respond immidiately, the support agent closes the chat and you have to go through entire process of communicating with the bot all over again.
3. There is history in the chat with my request, the issue is already described there. The support agent should read it and provide an answer which should be emailed to the person in case they have left the chat due to the waiting. Just closing the chat that contains a request is not ok.
4. My problem wasn't solved and I received no further advice.
5. The issue is: I wasn't able to log into my account due to the change of my phone number. In the past I used a temporary phone number which I don't have any more, but I believe it's a solvable issue. It's not possible that no one in Matktplaats it able to retrieve this information.
6. Overall quality and attitude of the support service is neither friendly, nor helpful.

I got scammed 3 times (under user protection) in 5 months. If you have to use, do it only face to face

I had pretty positive experience with Marktplaats for years. That's because I was lucky to deal only with nice and reasonable people and never with Marktplaats administration.
Recently I sold my studio monitors on Marktplaats. They were shipped by DHL and DHL courier demaged them on the way to the buyer. That's the reason why they were returned to me (seller). After unpleasant experience with an angry buyer I contacted Marktplaats and their worker said that is right thing to pay the buyer and gave me instructions how to do that. I did it right away.
DHL accepted my complaint and my request for covering the damage of my monitors was accepted by them. DHL transferred the money for the damage on the monitors, that were returned to me, to Marktplaats. Marktplaats has the logic to pay the buyer and never the seller. I explained what happened (that I paid the buyer back advised by Marktplaats and that the broken monitors were send back to me) and gave them all the proof and reasons why I am the one who should get the money from DHL because that money is meant to cover the demage (on my monitors) made by their courier.
Marktplaats rejected my complaint and said that their policy is to always pay the buyer. There are many different circumstances that could appear and they are always doing the same thing?! Unbelievable. Their customer service is terrible and some of their employees are unhelpful and pretty rude.
Marktplaats, this is such a shame! I lost couple hundred of € because of the mistakes you make deliberately.

I negotiated a sale with what I thought was a legitimate seller on the platform, good feedback and a physical shop - Kringloopwinkel Oud en Nieuw back in December.

After a few weeks the item hadn't arrived, they stopped responding on the Marktplaats site so I emailed the store, no response but I finally got hold of them by posting on their facebook page and using live chat.

They said the item was sent by DPD but couldn't give me a tracking number. They then instantly blocked me after I told them I phoned DPD who had no reference of a parcel due to be delivered or entered in the system from the town the shop was based in.

I've raised a fraud claim but I'm told their account is empty.

They are still trading and on Facebook - I'd suggest not using Markplaats or this shop - Kringloopwinkel Oud en Nieuw

This website is a gift for scammers.

Yes, I was naive and impulsive in a scam I was involved in. But I am definitely not the only one to blame.
This website has an own payment method which, in theory, should work well to avoid scams. However, they allow for any link to be send in messages (which does not happen in other sales website), allowing very easily for fraudulent payment links to be sent.

I should've suspected, but I trusted the link thinking that the website was not going to allow to simply send any link in the messages and the link itself looked legitimate (first time buying).

When I realised I was scammed, the seller had deleted the conversation with me, which apparently is not possible to retrieve - again, how can Marktplaats allow this.

Lastly, I tried to contact through email and it is not possible. I tried to call and the number shown on the website "cannot be reached". I had to talk with a very badly built chat platform which only has a Dutch option and it takes forever to get an assistant. It takes very little for this chat to disappear as well, I accidentally refreshed and I was not able to talk with anyone anymore. And it would be pointless anyway, they cannot provide any information (by law - fair enough) nor will they take any legal action.

They did mention they blocked the scammer. Now he will have to go through the great trouble of creating another account and continue on to scam naive people like myself.

This is not taking action to prevent scams. This is building a platform to let scammers do what they do best.

Summary:
- Allows any link in their own chat;
- Allows for scammers to delete conversations after scam and does not allow to retrieve the chat.
- Very difficult to contact in case of scam;
- Not helpful to track scammers.

I have honestly no idea where all these bad reviews come from. Used it for years, actually a great platform to sell second hand stuff in the Netherlands.

My god, this is the WORST experience that I have had with a website. It claims to be a Dutch website but they are clearly flouting EU privacy laws. They blocked my newly made account AFTER ensuring that they got my phone number from me. Their chat representative told me that there was "suspicious activity" on my account even though I hadn't even logged in yet after activating the account! When I asked them to delete my number, they refused to do so. This is very clearly against EU laws. I will, of course, be taking legal action against them because it's obvious that they are collecting residents' data and not complying with the request to delete it. Who knows, they may be selling it to shady places or just keeping it safe for 10 years.

In any case, I am not in the Netherlands for longer than a year or two, so this doesn't impact me too much but I am still annoyed that they are using this ridiculous trick to steal EU residents' data and directly flouting the laws.

Disgusting website. Absolutely NOT recommended.

If a seller, sells you a faulty product, and you have proof, if you leave them negative feedback they can do the same for you, that is not right. No way to leave feedback and block the scammer

The customer service is non-existent. I have tried to contact the live chat but they are useless. Also, I bought the option of having the ad placed on the first page, but it wasn't. I was charged but my ad was not placed on the first page. Disappointing...

I created an account, followed all steps and uploaded the products I wanted to sell. Two people were interested, and I just replied in a friendly way to the messages I got. They blocked my account and when I asked for explanations, they told me my account was blocked for suspicion activities. I asked if I could reclaim the decision, as again, I did nothing wrong and told me "no. if you don't have other question, I will close the chat". Rude, and very bad experience.

Just asked Marktplaats to stop sending me emails while I do not even have an account by them, en after some unilateral chat 'exchange', my chat counterparty in Markplaats 'Simon' has told that he will not help and closed the chat on that. Poor practices of forcing ppl not even registered to receive their emails. So far I listed them as spam to workaround that phishing method, when all I wanted was to unsubscribe. No surprise to see such a low review rate !

The worse support ever. They literally don't care about their customers.

Outdated, laggy, bad composed, unsecured service full of scammers and advertisements. Filters has archaic data, missing options. They are running comunustic visibility rating system and trying to concentrate on prices even more (since last years).
With this quality of service you should concentrate on huge update first.

Same as all of the other revies, blocked for no reason, absolute disgrace of a support, saying "blocked for suspicious activity", do not elaborate, do not help recover account and then it is left in purgatory

they blocked my account without a reason, i contacted the customer service via chat and they said me they blocked the account for "safety concerns", i asked to reactivate it and they replied they won't and then they close the chat leaving me without any help!
i opened several other chats and they continue to say: "Welcome back, your account still wont be openend."
THEY LIKE TO TROLL THEIR CLIENTS RATHER THEN HELP THEM!

1. Why must a enter an email address to chat? Imagine someone walks up to you on the street, starts talking to you and you respond tell me your name and email address otherwise I am not talking to you.

2. You can only review sellers who you have actually bought something from. So sellers only get reviews from the customers who they have made happy with products. I made an agreement with a seller was in my car on the way there when I got a message he sold it to someone else. As I didn't by the product I don't get to review this service.

3. Still a bit irritated I contacted customer service only to be told by the young lady this is a known issue but this is the system and it cannot be fixed, so just accept it.

So yeah take your pick why I find this a TERRIBLE site.

Incredibly bad website and not trustworthy.