Martyn Gerrard Estate Agents Reviews 

2,499
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for being professional, friendly, and deeply supportive throughout various property searches, purchases, and lettings. People note that the team consistently provides incredibly fast responses, clear communication, and efficient guidance that genuinely makes stressful house moves much easier. Some reviewers were not happy with the overall communication, specifically mentioning that replies to simple emails were painfully slow and completely unhelpful. A few customers also felt the service was disorganized, experiencing frustrating delays and a notable lack of accountability when trying to resolve daily issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, helpful, and... See more

Customer service

Consumers find customer service to be positive, highlighting responsive, helpful, and professional support... See more

Response time

Customers consistently report positive experiences with response times, highlighting prompt and professional... See more

User experience

Reviewers mention positive feedback about user experience, highlighting seamless and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a brilliantly seamless experience, professionally managed by Mittio. We were first time renters and Mittio kindly walked us through the process and was on hand to answer any questions. The fo... See more

Company replied

Rated 5 out of 5 stars

Martyn Gerrard has been great with our recent house move. We worked with Shuhan throughout and he was the best - always contactable, accommodating to our viewing requests, keeping us updated with the... See more

Company replied

Rated 5 out of 5 stars

Having met with James Maynard (CROUCH END branch) initially to find the right Estate Agents to take our much loved property to the open market, could not be any happier with this decision. Our ma... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Sophie. She was very helpful, professional, and friendly throughout the process. She took the time to answer my questions and made everything much easier. Thank you so mu... See more

Company replied


Company details

  1. Real Estate Agents
  2. Commercial Real Estate Agency
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

Established in 1964, Martyn Gerrard Estate Agents, is a family run business and is one of North and North West London’s leading independent estate agents. We aim to keep the process of selling or purchasing property for sale or letting as simple as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,499)

383 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended !

I found a great flat through Martyn Gerrard Estate Agents. My situation was a little complex as my partner is relocating to the UK and doesn’t yet have the right to live here — a bit of a chicken-and-egg situation as I needed to show my partner could live with me before applying, while the landlord needed proof of right to live before adding them to the tenancy.

Dan went the extra mile to work through this and find a solution that worked for both me and the landlord. Alexia was also fantastic in handling all the paperwork that followed, making the whole process smooth and straightforward.

I really appreciated their help and would happily recommend the team

March 1, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you so much for your review – we really appreciate you taking the time to share your experience.

Wishing you all the best in your new home.

Rated 5 out of 5 stars

Found us the perfect home

Can’t fault the experience of buying through Martyn Gerrard. They found us the perfect property and then were helpful, respectful and reasonable all the way through the journey to exchange. Particular thanks to Usman for your tireless work to pull everything together and get the transaction over the line

March 13, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you so much for your review!

Rated 5 out of 5 stars

Really happy with the service we…

Really happy with the service we received. We were originally selling with another company but we were not happy with the competency of the agents. When the sale fell through we were recommended Martyn Gerrard. Usman and James were available for questions and were clear in what the process was. They were reliable with getting viewings and providing advice and feedback.
Overall very happy and would recommend

March 13, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

We are thrilled to hear about your positive experience with us. Thank you for recommending Martyn Gerrard.

Rated 5 out of 5 stars

I was dealt by the most amazing agent…

I was dealt by the most amazing agent Anna.
Anna is a kind person. She was very patient with me. She was attentive, polite, communicates effectively and extremely professional.
The whole process from booking an appointment date, viewing the chosen property, completing the application process and moving in was very fast.
I’m extremely with the services i received from Anna and i highly recommend Martyn Gerrard estate agents.

February 23, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

We are thrilled to hear about your positive experience with Anna. Thank you for recommending our estate agents.

Rated 5 out of 5 stars

Very responsive and helpful!

I worked with Zak Martin, who reached out to my enquiry from the rightmove website. Zak was extremely helpful - highly communicative, quick to respond and act, flexible and ready to help! Just a great experience all around for us as we were looking at properties in London from overseas. I'll definitely continue working with Zak and Martyn Gerrard in the future.

March 11, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thanks for your positive feedback! We sincerely value your experience with Zak and look forward to assisting you in the future.

Rated 5 out of 5 stars

Martin Gerrard in Finchley have been excellent

Martin Gerrard in Finchley have been excellent in selling our house. They have been professional and very efficient. The initial meeting with Zlat was very positive, the photos of house excellent and the communication throughout very reassuring. Jatin has been wonderful in keeping us informed during the whole process, going above and beyond to keep the momentum of the sale on track. We could not have wished for better service. Thank you.

March 11, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

We greatly appreciate your positive feedback on our services. Thank you for choosing Martyn Gerrard in Finchley to sell your house.

Rated 5 out of 5 stars

We have a 2 bed flat which we were…

We have a 2 bed flat which we were marketing for rental with Martyn Gerrad. The service has been exceptional and efficient. Everyone has been extremely helpful and we managed to get new tenants quickly. Thank you!

February 2, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

We're elated to hear about your exceptional experience with us. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Great service and support

Anthony and the team were fantastic throughout the process of letting our flat. During the let, the team were consistently responsive and provided great advice.

March 1, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your wonderful feedback. We are glad to hear that Anthony and the team provided great service and support throughout the process.

Rated 5 out of 5 stars

The team at Martyn Gerrard were…

The team at Martyn Gerrard were excellent throughout. Helped us set a price and supported us when a buyer went rogue. Would definitely use again.

March 8, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your kind feedback. We're delighted to hear the team were able to support you throughout the process, particularly when challenges arose with the buyer.

We really appreciate your trust in Martyn Gerrard and would be very happy to assist you again in the future.

Rated 5 out of 5 stars

Matthew Chadder dealt with our new…

Matthew Chadder dealt with our new tenancy in Oakwood and was nothing but professional and very helpful. He made the whole process very smooth and seamless.

December 1, 2025
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your kind feedback. We're delighted to hear Matthew provided such helpful and professional service while arranging your new tenancy.

He’ll be very pleased to know he helped make the process smooth and seamless. We wish you all the best in your new home.

Rated 5 out of 5 stars

Great agents to employ

The agents we dealt with were always efficient, kind and considerate. We haven't moved for many years, they responded with extra help and patience. Under some very trying circumstances they retained their sense of humour and kept us in touch with all developments. I would highly recommend them

March 6, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your lovely feedback. We're so pleased to hear the team were able to support you through the process with patience, kindness and clear communication.

Moving after many years can be a big step, so we're glad they could provide the extra help needed along the way. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Five star ratings

I’ve had a great experience with Gabriela Property Management. The service has been professional, efficient and reliable from start to finish. Communication has been clear, responses have been prompt, and everything has been handled smoothly without unnecessary stress.

It’s reassuring to work with a team that stays organised and follows through on what they say. I feel confident knowing my property is being managed properly and with care.

Highly recommended.

January 9, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your kind feedback. We're delighted to hear you’ve had such a positive experience with Gabriela and the Property Management team.

Providing clear communication, reliability and a smooth service is exactly what we aim for, so it’s great to know you feel confident in how your property is being managed. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Positive experience as a landlord

MG have been always very reliable and efficient. As a landlord, I am very pleased with their proactive and professional approach. My key contact is Zoe Sophocles, she is effecient, pleasant and very helpful.

March 3, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your kind feedback. We're delighted to hear you've had such a positive experience with our team.

Zoe will be especially pleased to hear your comments about her efficiency and helpful approach. We really appreciate your continued trust in Martyn Gerrard.

Rated 5 out of 5 stars

Amazing team

The lettings team have truly gone above and beyond in finding me a tenant. From the very first conversation, they were proactive, professional, and incredibly supportive. Their communication was clear and consistent throughout the entire process, and they made everything feel effortless on my side.
What stood out most was their commitment. Their attention to detail, market knowledge, and genuine care made a real difference.
I’m extremely impressed with the service and couldn’t recommend the lettings team more highly. Thank you for making the whole experience smooth, efficient, and stress‑free.

March 2, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your fantastic feedback. We're delighted to hear the lettings team were able to support you so effectively in finding a tenant.

Their proactive approach, clear communication and attention to detail are exactly what we strive for, so it’s great to know this made the process smooth and stress-free for you. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Great team to work with at Crouch End

I recently worked with Anthony and Marcella at Martyn Gerrard Estate Agents, Crouch End, and I was very impressed with their service.

From the start, communication was excellent, clear, timely, and consistent and I always felt well informed about the current market conditions. Anthony was straightforward and realistic in his advice, and wasn’t afraid to tell me when my expectations needed adjusting, which I genuinely appreciated.

Within just two weeks of engaging them, they secured a rental for the property. Marcella was also excellent to deal with — responsive, organised and efficient throughout the entire process.

I would have no hesitation recommending Anthony, Marcella, and the team at Martyn Gerrard Crouch End.

December 14, 2025
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your wonderful feedback. We're delighted to hear that Anthony and Marcella provided such a positive experience.

Clear communication and honest advice are really important to us, so it's great to know you felt well informed throughout the process. We're also pleased the team were able to secure a rental so quickly.

Anthony and Marcella will be very happy to hear your kind words, and we truly appreciate your recommendation of the Crouch End team.

Rated 5 out of 5 stars

All experience with Nayeem was…moving

All experience with Nayeem was absolutely brilliant was so polite fast in action he been very professional and nice to me. Many thanks for help me with all moving queries. Best Bartosz

February 17, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your kind words, Bartosz. We're delighted to hear you had such a positive experience with Nayeem.

He’ll be very pleased to know his professionalism and quick support made your move easier. We wish you all the best in your new home.

Rated 5 out of 5 stars

I have worked with many real estate…

I have worked with many real estate agents and I've never come across someone who's such a huge pleasure to work with as Jatin Shah from MG.
Jatin was always super professional - patient, prompt, ready to serve and inform. He was proactively helpful without ever being pushy, and made us feel in very good hands, and with a trusted partner for any potential transaction. I would wish him upon any prospective buyer / seller.

February 9, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your fantastic feedback. We're delighted to hear that your experience working with Jatin was such a positive one.

His professionalism, patience and proactive approach are exactly what we strive for, and he’ll be thrilled to hear that he made you feel so well supported throughout. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Claudia was excellent

Claudia was excellent. Diligent and professional in her dealings throughout I would not hesitate in recommending. A++++

February 26, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your wonderful feedback. We're delighted to hear that Claudia provided such diligent and professional service throughout.

She’ll be really pleased to hear your kind words, and we truly appreciate your recommendation. ⭐

Rated 3 out of 5 stars

Initially we had a great experience…

Initially we had a great experience with MG who helped us find and move into our flat seamlessly.

We experienced both noise and mould issues in the flat that were not dealt with sufficiently or in a timely manner as the landlord attempted multiple ‘botch jobs’ to fix the issue which MG didn’t oversee.

We ultimately had to leave our flat after 7 months after being temporarily placed in hotel accommodation and leaving due to the property not being fit to live in. MG could have vetted the property better prior to listing it - as it was never fit to live in but looked great at face value.

All this being said, MG were fair to deal with and tried their best - but with a difficult landlord and the council to deal with, it was never going to be a good match.

I’d recommend Angela and Greg at MG who both tried their absolute best to support us through our time with them.

But would suggest that a portfolio of over 1700 properties is too many to manage as this was apparent with some delays in responses between parties.

I’d be sceptical about using a 3rd party to manage properties again as information seems to get muddled and mixed up in translation and this leads to frustration from those who are tenants. It seems best to have a landlord who wants to deal with tenants hands on and has a vested interest in their property.

They tried their best and were fair to deal with, but should vet both landlord and properties in more depth prior to listing as I’m sure our high standards and expectations caused them many a headache.

Thanks for the time MG and best of luck with the property in Ferrour Court!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Very responsive and professional

Shivali was very responsive throughout the process, she even responded quickly to my queries while she was on a holiday and arranged everything for me. I would like to get in touch with her when I need to find a property to rent again in the future. I really appreciate her help.

February 10, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your kind feedback. We're delighted to hear that Shivali was so responsive and supportive throughout the process, even while she was away.

She’ll be really pleased to hear your appreciation, and we’d be more than happy to assist you again when you're next looking for a property to rent.

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