Helen sandals from Mephisto are a favourite of mine, having had 6 or 7 pairs in the past. A local shoe store close to my home closed its door for the final time earlier this year, so I turned to Mast... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First purchase via mastershoe and rarely buy online but most impressed by service, especially super quick returns and refund on alternative size option. Very happy with chosen style and size of traine... See more
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Price was keen. Indications were that the wellies would be true to my normal size, important for an online purchase especially when you live in the Highlands. The wellies themselves are excellent and... See more
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Good choice of sandals at a competitive price, and pleased to see my size available (many retailers seem to have mostly very small sizes). My sandals arrived in 48 hours from ordering and very well... See more
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Company details
Written by the company
We began trading in 1982, and now have a high street store Trowbridge. This online store first opened in 2006 and offers the same genuine, top branded footwear found in our stores, at competitive prices. This site is produced in-house to keep it fully up to date and to display new ranges as soon as they become available.
Mastershoe Details
Written by the company
- 30 Day Money-Back Guarantee
- Returned item must be in 'as-received' condition (i.e. unworn) with the original box and swing tags, labels etc. We do not operate a free returns service for correctly supplied, unwanted goods.
- Free UK Delivery
- We use a Royal Mail tracked service for all UK orders and takes 2-3 business days.
- Next Day Delivery
- We offer a Next Day service on all items for delivery within the UK. Orders must be placed before 3pm. A charge of £7.99 covers 1 or 2 pairs.
- Paypal , Apple Pay, Google Pay and all Major Credit/Debit Cards Accepted
- We accept Paypal and all Credit/Debit cards (including AMEX). Apple Pay and Google Pay
- Security Checks and Encryption
- We use a payment gateway and 3D secure to ensure orders are legitimate and to better protect our customers from fraud. We use a 256bit SSL certificate to encrypt all sensitive information.
Our Response Time Guarantee
Real humans, fast replies.. because waiting is frustrating.
At Mastershoe, we take pride in giving you real, human help, quickly! That’s why we guarantee that every message, will be answered by our UK-based team within one working day (and usually much faster).
No bots, no long waits. Just fast, friendly help from people who care!
Contact info
Meadows Works, BA14 8BR, Trowbridge, United Kingdom
- 02030 077865
- support@mastershoe.co.uk
- www.mastershoe.co.uk
4.9
Excellent
22K reviews
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Quality products at great prices and…
Quality products at great prices and very quick delivery.
July 7, 2026
Reply from Mastershoe
Thank you for your review. Great to hear you are happy with the quality, price and quick delivery.
Kind Regards,
Mastershoe
Reply from Mastershoe
Hi Laura,
I’m sorry to hear the Merrell shoes did not fit and that you needed to return them. I can see the parcel has not reached us yet, but once it arrives, we will process your refund within two working days.
As a small independent retailer, we are unfortunately unable to offer both free delivery and free returns. To help keep return costs down, we offer an optional subsidised Royal Mail return label for £4.99, which includes tracked and insured postage. Customers are also welcome to use their own return method or return items to our store if they live locally.
Full returns information is available on our website before placing an order, but I hope this helps explain the options available.
Kind regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. Nice to hear all went well.
Kind Regards
Mastershoe
First purchase via mastershoe and…
First purchase via mastershoe and rarely buy online but most impressed by service, especially super quick returns and refund on alternative size option. Very happy with chosen style and size of trainers. Thank you!
July 6, 2026
Reply from Mastershoe
Thank you for your review. We are really glad to hear your first experience with us including return went well. we look forward to you shopping with us again in the future.
Kind Regards
Mastershoe
Reply from Mastershoe
Thank you for your review. It's great to hear everything went well and you found the item you wanted at a great price
Sandals order arrived quickly
Sandals order arrived quickly. It would have been helpful if you and other shoe retailers provided half sizes. You are shopping blind ordering on line, especially with shoes. First time I have ordered shoes this way, as always go to a local shoe shop to try them on for fit and comfort being elderly. Too much hassle to return goods, as not pristine enough to return after trying them out in the home.
July 6, 2026
Reply from Mastershoe
Thank you for your review. Unfortunately the brand purchased - Free Spirit - do not currently make any half sizes.
We are sorry to hear the returns process is too much hassle, we do try to make it as easy as possible and it is of course no trouble to post back via your own methods if that is easier. If you would like any help with this please do not hesitate to reach out to customer service - support@mastershoe.co.uk
Good range of shoe brands
Good range of shoe brands. I ordered North Face Hedgehog walking boots which are a great brand and a big improvement on the last version I had.
Mastershoe kept me fully updated with my delivery which arrived on time as stated.
July 6, 2026
Reply from Mastershoe
Thank you for your review. Great to hear you are happy with the North Face boots and the updates for delivery were good.
Recent order for trainers
I got a pair of hoka Clifton trainers at a good price and received the order pretty quickly
July 2, 2026
Reply from Mastershoe
Thank you for your review. Great to hear you found the Hoka Clifton trainers at a good price and that they arrived quickly.
Kind Regards,
Mastershoe
Good service from ordering to delivery
Good service from ordering to delivery. Great price for Timberland sandals, cheapest online.
July 3, 2026
Reply from Mastershoe
Thanks for your review. It’s great to hear everything went smoothly from order to delivery, and that you found the Timberland sandals at such a great price!
Kind Regards,
Mastershoe
Excellent Service.
Good price, very prompt dispatch and walking shoes arrived within 3 days and were exactly as described. Would definitely use again.
July 3, 2026
Reply from Mastershoe
Thank you for your review. Glad to hear the walking shoes arrived within three days and were exactly as described. We look forward to receiving your next order.
Kind Regards,
Mastershoe
Ordered and received as specified on…
Ordered and received as specified on time very good communications. Good price too.
July 3, 2026
Reply from Mastershoe
Thanks for your review. Great to hear the communication was clear and you were happy with the price too!
Kind Regards,
Mastershoe
Great service
Great service, super quick dispatch and delivery. Sadly the shoes didn't fit, but the returns process was very simple, and a refund issued promptly.
July 3, 2026
Reply from Mastershoe
Thanks for your review. Sorry the shoes weren’t the right fit, but it’s great to hear the delivery was quick, and that the return and refund were handled smoothly.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thanks for your review. Great to hear the service, quality and price all hit the mark.
Kind Regards,
Mastershoe
Bought some posh wellies
Bought some posh wellies. I have not used yet as we are going through a dry spell. The price was was competitive compared to other retailers, and they arrived when they said they would.
July 1, 2026
Reply from Mastershoe
Thank you for your review. We hope the wellies serve you well when the rain returns :)
Kind Regards,
Mastershoe
Excellent service
Excellent service, shoes arrived as planned. Will certainly buy again from Mastershoes
July 1, 2026
Reply from Mastershoe
Thank you for your review. Great to hear your shoes arrived as planned, and we look forward to receiving your next order.
Kind Regards,
Mastershoe
Highly recommend Mastershoe
From beginning to end my experience with Mastershoe was excellent. So pleased with my sandals and the price was great too!
June 1, 2026
Reply from Mastershoe
Thank you for the recommendation. It’s lovely to hear the whole experience went well and that you’re happy with the sandals and price.
Kind Regards,
Mastershoe
They look good hopefully comfortable as…
They look good hopefully comfortable as well and a good price and a nice colour
June 29, 2026
Reply from Mastershoe
Thanks for your review. Great to hear you’re happy with the look, colour and price. We hope they prove just as comfortable too!
Kind Regards,
Mastershoe
Reply from Mastershoe
Thanks for your review. Great to hear you love the shoes and that they arrived quickly at a good price.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for the five stars. Good to know you were happy with the products and that delivery was so prompt.
Kind Regards,
Mastershoe
Nothing spectacular ordered shoes they…
Nothing spectacular ordered shoes they came a few days later and fitted so a smooth purchase
June 29, 2026
Reply from Mastershoe
A smooth, no-fuss order is exactly what you want. Great to hear the shoes arrived quickly and fitted well.
Kind Regards,
Mastershoe
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