Mathmos Reviews 268

Bought 4 différents bottles all gets bubbles (a lot) and scratches on the glass.
Be prepared.
They will tell you it’s normal. My old bottle had zero scratches.

Great customer service loads of stock to choose from with in shop discount will definitely be returning thanks.

Absolutely brilliant service. Ordered on Friday and delivered by DPD Saturday lunchtime!
The lamp looks great once it gets going and brings back happy memories from my childhood in the 1970s. I've ordered some more bottle in different colours so I can change them to suit each season. Spares for bottles, bulbs, caps and bases are all available from the Mathmos website (dont be tempted to buy cheaper bulbs, its a false economy. The cheap ones only last 3 or 4 weeks). Customer service is also excellent if you need to speak to someone as I did (I ordered the wrong colour bottle).
Don't be fooled by those cheap imitations - Mathmos is the original and the best!

Great experience in the show room today, extremely helpful! It was so nice to see all the different colours and styles to help me make my decision.

Lovely little showroom.
Staff were great, knew the products and were really helpful and engaging with us and the kids today.

The showroom you cannot see at the premesis.
The showroom sign is tiny compared to the building and not really promoted on the website.
We passed by out of interest and only realised there was a showroom at the last minute, really hidden away - you should really promote it more efficiently as its a lovely display of the product.

Four stars as the showrooms not promoted or visible.

I want to make others aware of what I consider to be poor customer service when dealing with a faulty product from Mathmos. I recently purchased a £300 lava lamp, which unfortunately turned out to be faulty—the wax would only flow for about four hours before settling at the bottom of the bottle.

After reaching out to Mathmos, I was asked to go through a lengthy testing process that ultimately confirmed the bottle and wax were defective. I expected that they would simply send out a replacement bottle given the circumstances. However, they required me to return the faulty bottle first and wait for a replacement, which I found inconvenient, especially considering the high cost of the product.

As a result, I decided to return the entire lamp. Additionally, I was concerned to read in their communication that "Mathmos does not accept responsibility for goods that are lost or damaged in transit." My understanding is that under consumer law, particularly the Consumer Rights Act 2015, retailers are responsible for the goods until they are received, especially when the item is being returned due to a fault.

Given these issues, I felt that Mathmos did not provide the level of customer service one would expect when purchasing a premium product. I wanted to share my experience so others can be informed when making their purchasing decisions.

It is an interesting response from Mathmos as the Mathmos returns email quite clearly stated that they don’t cover returns loss/damage and it wasn’t until I challenged this they admitted to being responsible. Is that trustworthy behaviour? Additionally, regarding their point about returning a high value item I was in fact only expecting to have the bottle replaced not the whole product. Buyer beware!

For the price of these you would expect better customer service. Two bulbs sent and one was broken. Not interested to send a replacement bulb as apparently the second they send is a spare. Disappointing experience given the price of the lamps.

Excelent ,friendly quick and solid helping.

Gentleman I spoke to on phone, after the online access failed to work for me, was helpful, efficient and friendly.

I paid over £100 for a Mathmos violet and turquoise lava lamp and I have to say, I've been underwhelmed. The colours are quite dull when it gets going and not what I was expecting. Maybe the colours were a bad choice. Since then I have bought a cheaper brand for £15 and it has been far better.
Just goes to show that it's not necessary to go for the expensive one. My dad always used to say don't buy the cheapest or the most expensive but go for something in the middle. I should have listened to him....

Bought the new Astro candle powered lamp (clear and pink) and love it! Great communication from them about delivery (was the first run of the astros and was put into a raffle due to high order volumes) and well packaged.
Made and built in the UK, a fantastic product. I haven’t owned a lava lamp in 20 years but they’re are still the best.

Wonderful, beautiful products - and lovely, helpful people. It was great to actually see the different lamps, different colours and new models (including candle-powered lamps) when making my choice - great quality and good prices. I recommend going along in person if you can, but the online shop is also helpful and clear. Would not get my Lavas from anywhere else.

Like so many other reviewers I am sad at the huge decline in quality. I bought a new lava lamp and it was very poor; the plastic bottom was rough with chunks of plastic sticking out.

Mathmos sent me a replacement base & cap and this time not only was the base again poor, the cap was also damaged with a rough edge so sharp you could cut yourself on it.

I sent the whole thing back for a refund, and bought just a new bottle for my aging base. As many others have pointed out the glass it now terrible with so many imperfections it looks like it is covered in dust. Mathmos say this is expected variations, but I have never seen anything like this in decades of lava lamp ownership.

If Mathmos reply to this review I know from looking at other reviews that they will tell me I am wrong, that their quality is in fact fantastic and the lava lamps have not changed; but this is simply not true no matter how many times they say it. Quality has demonstrably been lowered / parts made cheaper and quality control seems to be non-existent.

You can get better for a two-thirds or even half the price.

The Sabine (2024) and Camille Walala special edition lava lamps look amazing in any room. The Walala lamp lights up the room and makes the room feel warm and cosy. The lava is interesting to look at; all the different shapes of the lava. The lamps even come in the colours that match your decor. It also blends in beautifully, whether you've got art deco, whether you've got vintage or even minimalist, and it can be the feature in the room.

The staff are professional and know there product the showroom is amazing I highly recommend MATHMOS

This is a beautifully made larva lamp , the tea light works really well and the larva flows very quickly. We have had an Astro baby for a very long time, so we knew the quality was going to be good . It arrived well packaged , very quickly within 2 days from ordering .
They are so relaxing to watch .

Amazing company with an amazing showroom, if you love lava this is the place to visit!

Always a great welcome at the Mathmos showroom. Really knowledgeable staff and happy to let you look and ask questions about their amazing range. Very much worth visiting and as a bonus if you buy something there then you also get good discount prices.

The lovely lady who served us was extremely helpful with our lamp purchase, would thoroughly recommend your company

Thank you for your excellent service , the wheel chair ramp was a plus too , lots to choose from and we were made very welcome , if your looking for authenticity this is the place to be , thank you for a great experience