Thornley Groves Estate Agents Reviews 

5,579
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 761 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is polite, professional, and exceptionally helpful when handling property viewings, tenancy changes, and everyday management tasks. People also appreciate the fast response times, noting that maintenance concerns and general queries are resolved smoothly and efficiently. Some reviewers were not happy with the communication, pointing out slow replies and a frustrating lack of accountability regarding repairs. A few individuals experienced annoying delays and difficulties when trying to get updates on outstanding issues or formal complaints. These customers felt unsupported and noted that resolving problems took much longer than expected.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as helpful, professional,... See more

Service

Consumers find service to be a delightful and consistently professional experience, with reviewers... See more

Customer service

Customers had positive experiences with customer service, often praising staff members for being patient,... See more

Response time

Clients share positive opinions on response time, frequently noting that property managers are professional,... See more

User experience

Customers consistently note satisfaction with their user experience, highlighting professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very satisfied with Jeovely Maiotuka managing my property. I recently had modifications to the property kitchen. Jeovely managed the contractors, arranging access and sending photos when the work... See more

Company replied

Rated 5 out of 5 stars

Daniel has been managing my property for a few years. He delivers a consistently high standard of service as a property manager for Thornley. He responds quickly, provides clear updates and handles m... See more

Company replied

Rated 5 out of 5 stars

We recently ended a tenancy, managed by Thornley Groves. I lost count of the number of property manager that came and went during the 8.5 years that we had it tenanted, so it’s a pity that the best on... See more

Company replied

Rated 5 out of 5 stars

Kelly McDermott was brilliant from start to finish — really polite, professional, and easy to communicate with. She made the whole experience at the house viewing smooth and stress-free. Thank you so... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.

Thornley Groves Estate Agents

Written by the company

FREE INSTANT ONLINE VALUATION
Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,579)

731 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Great experience, Emma and Antonia have been so helpful in my move to my new flat! Thank you again
Lauren

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

I recently let a flat through Thornley…

I recently let a flat through Thornley Groves and I cannot recommend this agent highly enough. In particularly the brilliant Caragh, who from start to finish was fantastic. It was the first time letting solo and she made the whole process super clear and seamless for me.
All the team have been fab, thank you for helping me secure such a gorgeous flat!

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

I have been in touch with Milena Bobeva…


I have been in touch with Milena Bobeva since the last two months regarding my property management. She’s been very kind and helpful. I felt heard and was able to get quick replies to my queries. She sounds very warm which adds to a good experience .

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

New let organised through Sale Branch

Thornley Groves Sale Branch recently arranged a new let for my rental property, it all went smoothly and I felt informed and supported throughout. Thank you to all involved, Emily Guy, Natalie Forgrave and special mention for Caragh Bentley and Emma Slabbert who guided the process through so professionally.

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

We have two properties with TG and are…

We have two properties with TG and are very satisfied with the backup we receive
On the occasion we have a maintenance issue Daisy our go to girl is on the ball and the problem is sorted very quickly
Her telephone calls are both friendly and efficient and I know she is there to help
She is an asset to the company

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great team effort

Since Akash Aponsu took over managing my rental property, I have been very pleased with the Thornley Groves team. Over the years I have worked with some lovely, competent, and efficient team members, including Natalie Forgrave, Caragh Bentley, and Grace Edmundson. Thank you again for your help.

October 2, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Milena Bobeva

We recently ended a tenancy, which is managed by Thornley Groves. Milena Bobeva was very helpful and experienced.
She helped us to complete the whole process smoothly and promptly. Thank you for making our experiences a positive one.
I would highly recommend Thornley Groves for tenants and landlords.

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

We had a problem with a tenants boiler.

We had a problem with a tenants boiler.
We were alerted to the problem. On speaking to Grace Edmundson about our situation she immediately called suitable engineers and after a brief conversation we were able to move ahead with a repair.

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent estate agents

Excellent estate agents, Milena especially has been really helpful in helping us try and sort our internet issues

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

We had a good experince with Milena…

We had a good experince with Milena Bobeva from altricham branch of thornley groves. She is very calm, professional, friendly and responsive. Highly recommended.

September 30, 2026
Unprompted review
Thornley Groves Estate Agents logo

Reply from Thornley Groves Estate Agents

Dear Sabiha,

Thank you for your review of Thornley Groves. Milena will be delighted that you took the time to acknowledge her kind and helpful service! 

We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent. 

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

End of tenancy

Ending my lease after living in my first rented apartment for over five years felt daunting, especially with the new Renters' Rights Act in place! Hannah Murray made the end of tenancy really smooth~ She was helpful, clear and reassuring throughout, and I really appreciated her support. Thank you so much!!

September 29, 2026
Unprompted review
Thornley Groves Estate Agents logo

Reply from Thornley Groves Estate Agents

Dear Justine,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Hannah at Thornley Groves recently. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

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