Maui Jim Reviews 

Unfortunately, less than a month after receiving my glasses, the screw came loose and the lens fell out. Given Maui Jim’s reputation for premium quality, I was very disappointed that this happened after only around 20 days of use.

I was also disappointed that a replacement pair was refused despite the glasses being so new, and that only a repair was offered. In addition, I was required to pay the postage costs myself, which added further frustration to what has already been a disappointing experience.

As someone who had always viewed Maui Jim as a high-quality brand, I honestly expected a much better level of customer care and resolution for a product that failed in such a short space of time.

I emailed and contacted Maui Jim co. through their email and through their contact us links. I asked if my MJ-502-02 could be repaired,as when I went on the site and started the process-it said the were discontinued. They told me that yes,they could repair them(the temples and the nose pads would be free,just shipping).
I then proceeded to order the repair and also ordered new lenses.The total was around $95+change. I then shipped them through USPS ground advantage with tracking/insurance as stated to me($12.50). They get the sunglasses and then I receive an email stating the they have exhausted their inventory of parts due to them be discontinued. I told them I asked ahead of time-before sending them in. They offered a 50% discount through their website. I asked for the $12.50 refunded(shipping/insurance) and to not be charged for anything. Then they offered a 75% off.I was also told that they would not be shipped back to me until 5/4/26. The next day I received an email they were shipping them back to me. This company pulled a bait and switch on me in the first place,by telling me that they could repair them and then in the second place,shipping them back to me before I had a chance to order a discounted pair.

I had some Sugar Cane sunglasses bought for me for my 60th birthday. The lenses in the glasses are amazing, so clear, and I absolutely love them. Fast forward 7 years and I snapped the arm off them, I was gutted. Contacted Maui Jim who emailed me instructions on how to return for repair. I sent the glasses and a couple of days later had an email to say they'd been repaired and serviced. The only cost was for secure return postage. I'm so happy with the level of service I have received from Maui Jim.

Outstanding customer service provided by Tony Barron. Sunglasses received and sent back to me like new.

Top-notch customer service

My glasses broke, but they repaired them for free – brilliant service – and sent them straight back to my home, without even asking for payment.
Thanks guys, you’re the best!

Service SAV au top
Une paire de lunette cassée, ils me l'ont réparé sans frais au top, puis renvoyée directement à la maison, sans demande de facture.
Merci les gars vous êtes au top !

This review is for the Maui Jim repair service. I recently paid $95.25 to replace the scratched lenses in my Ocean tortoise sunglasses. The repair service is not even close to what it used to be. I had used the repair service in the past and was pleased. However, this time there was little to no communication, the glasses were returned to me without a plastic covering and no cleaning cloth, and they were loose and stretched out. All of this for $95.25. I will think twice before sending my sunglasses to Maui Jim repairs again.

I had a minor problem with the coating on one of the lenses on my sunglasses, which were 18 months old. The sunglasses were a birthday gift, so I didn’t have a receipt and couldn’t prove date of purchase. They staff at Maui Jim were excellent . They dealt with my issue in a sympathetic, fair and professional manner. I would like to give individual mentions to Katherine Elliot and Tony Barron you are both a credit to the company.

Excellent after care service! I had a pair of sunglasss that I had damaged the lens. They were discontinued but they still have replacement lenses. Sent them off and they were back returned to me like new within a week.
Fantastic communication, paid the price they had quoted. Really impressed. Thankyou guys I can now wear my favourite sunglasses again!

Polarized lenses started delaminating and they do not offer a warranty after 1 year. The replacement cost for the lenses would be $100 for the pair
I feel they shoukd stand bend there product better.

When I called Maui Jim for service on how to send in a frame for new prescription lenses I was "axed" to take them to an authorized dealer to get a prescription and have them sent in for "Maui Jim Rx Lenses". When I handed them my glasses at a Maui Jim authorized dealer after their eye exam and prescription, the Lens Crafter sales agent said that they could not send them in because they did not carry my "Maui Jim Style of glasses. What difference does that make? So I called the Low I.Q. people at Maui Jim and told them the the story and they told me to find another Maui Jim Dealer that would do that for me. The low I.Q. people at the Peoria, Illinois MJ Headquartes think that this is good customer service. I don't think so. Does the parent company of Maui Jim know that these low I.Q. people in Peoria, IL are destroying the Maui Jim name that I have been purchasing from since 2003? What kind of ignorant rules and policies are these low I.Q. people in Peoria imposing on their dealers?

I don’t often write reviews but in this instance it is justified.
Firstly I have been very impressed with the product and having owned various Oakleys for many a year I find my Kauai channel sunglasses far superior.
Having had them approx 2.5 years the nose bridge rubber became detached.
I reached out to Maui Jim uk repair centre and had a very quick response detailing what I needed to do.
My glasses were boxed up and sent off - and were delivered back to me within 4 days.They look as good as new.
No charge.
Thankyou Maui Jim for outstanding customer service.
No question which brand I will be recommending in the future.

AWFUL! $700 for prescription lens that less than a year later lens finish is rubbing off. Customer service was RUDE and basically said they "DO NOT CARE". I have 10 yo OAKLEY lens that have been dragged, dropped, kicked and run over than look better than these. DO NOT BUY MAUI JIM!!!!!!!

I bought a pair of Alika sunglasses, and Maui Jim sent me a scratched pair of sunglasses. Returned it to get an exchange and the second and third pairs were still scratched. I did return and asked for my money back. Still haven’t received the money and when I called Maui Jim, customer service said that they have not evaluated the sunglasses yet. The worst experience ever! Don’t buy from them!

I purchased five pairs of Maui Jim sunglasses over the years. I purchase the product because of their built in readers. Sadly, the lens film on 4 of the 5 sunglasses deteriorated within a year of each purchase. In one case, I even paid to have the lenses replaced, and the film on the new lenses also deteriorated. My Oakley, Rayban and designer glasses through Luxotica have never experienced the same product deterioration. I live on the beach and while their built in reader feature and styling attracted me to the product, the quality is severely lacking.

I treated myself to an expensive pair of prescription lenses at over £600 . I do look after these very well and only use them in the car for driving ,However I recently noticed a haze on the inside .
The opticians said this cannot be repaired and the replacement cost is over £550.
Here is the reason ...it was caused by my EYE LASSHES!! FFS . £600 for glasses that can be destroyed by EYE LASHES you have to having a laugh ..- I wont be buying anymore

Absolutely the Best Sunglasses and Customer Service Experience

Maui Jim is simply the best eyewear brand in the world — especially when it comes to polarized lenses. The clarity, color contrast, and eye comfort are on another level. You really see the world differently through Maui Jim lenses.

I recently sent my sunglasses for repair due to a few scratches and some sun damage on the frame, and I was amazed by how professionally everything was handled. Their customer service was fast, friendly, and extremely helpful at every step.

When I received my sunglasses back, they looked almost brand new — perfectly restored and cleaned. It was honestly beyond my expectations.

Maui Jim not only makes the best sunglasses on the planet but also offers an outstanding customer service experience that truly sets the standard for all premium brands.

Tried to buy a pair of Mavericks on line and use my Veterans discount . I completed the form for the purchase over and over again and kept receiving an error message ‘ SOMETHING WENT WRONG “ I called the customer support number . They couldn’t help because I didn’t have an order number . DAH Later my bank issued a fraud alert . My card had been charged by them twice . They were bought out by Kering eyeware .

Excellent Customer Service - They Made It Right

I had an issue where my return/repair package was lost in transit, which obviously wasn't ideal. However, Maui Jim's customer service team stepped up immediately and handled the situation professionally. They didn't make excuses or drag things out—they simply made it right.

I'm now getting a replacement pair of sunglasses, and the entire resolution process was handled quickly and without hassle. This is exactly how a company should treat their customers when problems arise.

The difference between a good company and a great one isn't whether issues happen—it's how they respond when they do. Maui Jim earned my loyalty with how they handled this situation.

I'm actively recommending them to all my friends and family. If you're looking for quality sunglasses AND a company that stands behind their products with real customer service, Maui Jim is the way to go.

I wanted to share some feedback regarding my recent experience with Maui Jim. Unfortunately, I was informed that the brand does not accommodate goodwill repairs, which was super disappointing.
I purchased my glasses around three years ago and used them only for sports activities. While they were certainly well-used, I didn’t expect the lens film to start warping—something I’ve never encountered with other sunglasses, even after extensive and many years of use. Since the issue occurred outside the warranty period, I was told there was nothing that could be done.
Given this experience, I’ve decided not to purchase Maui Jim products again and will be considering alternatives like Oakley going forward.

SHIPPING!! I ordered sunglasses 2 weeks ago and still haven't received them