While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.5

Poor

TrustScore 2.5 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

A professional, reputable company

I have worked with the team for the past few months now, and I have been impressed with their professionalism, speed of service, and response time. They are always available either by phone, email and even in person. An easy team to work with, I would highly recommend Maybeck Collections.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

I have been working with Maybeck…

I have been working with Maybeck Collections for several years, and they are an outstanding company. Throughout that time, Terryl Jones has been absolutely amazing – always efficient, professional, and a pleasure to deal with. Her attention to detail and quick response times makes everything run smoothly. I can’t recommend Maybeck Collections and Terryl and Laura highly enough.
A truly first-class service every time!

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking company

Absolutely shocking company. They work with a company called FirstPort. FirstPort is a service company for housing estates etc. When they dont carry out the work they add huge amount of admin charges and then send the debt to Maybeck Collections to collect. They are both owned by the same people. Also Maybeck Collections shouldn't be trading as they are a dormant company. This is fact on Company House. Be very careful!!!

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company to deal with

Terrible company to deal with.

They are the the gangster of London.

I have never received the ground rent bill from Innovas and I was late for payment and Innovas has forwarded the case to Maybeck.

No one answer the phone call.

You need to pay really high admin charges.

July 28, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Absolute con artists

Absolute con artists. Same company as FirstPort property management company (if you can call it that) I mean I am not sure what we are paying them £130 per month for…nothing… they “transferred” my debt to Maybeck even though they are the same company and then added on £1400 in fees. Rude staff - typical lizards that work for debt collection companies.

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Can we not give a zero?

Can we not give a zero? This company is connected to FirstPort. They pretend to look into what is passed on from FirstPort and ignore it all and continue to threaten you with court action. They don't look in to the references provided with regards to payment and proof of anything is just brushed off. Completely incompetent and shouldn't exist.

January 7, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a joke ( Forgery and Scare mongering)

This company is a joke, they think it's ok to send letters out to scare monger young couples and family's to pay bills for work that has never been taken out. This has been going on for years now and they are all made up amounts as they change every month ( i don't mean just going up, had a bill for £900 then a month later £700 then £400 and now £1134) they have made up numbers from the get go. i asked for proof of contract and signed agreement and they sent me over a form that was half filled out and not even signed by me they just added my name in print at the top!. this company should be shut down for Forgery and scare mongering!! shocking business model and the face they are owned by first port and doing this has to be an conflict of interest!!

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting company

Absolutely disgusting company. They affiliated with FirstPort Property Management company and that says it all.
You are mistreated by FirstPort and this disgusting company finishes of the mistreated treatment.
Karma is a real thing@

December 1, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Vultures

In connection with Firstport - Firstport returned my payment with a cryptic reference without any communication or explanation. Once huge fees had been added to my account by Maybeck they contacted me with an outrageous bill a month later. A completely underhand and tactic from both Firstport and Maybeck to inflate the amount due without the customers knowledge. There was no intention of rectifying initial issues, just mount up charges and then contact. I cannot believe this is legal. Truly disgusting.

March 17, 2025
Unprompted review
Rated 1 out of 5 stars

Extra £195 to split my £685 debt in 3?!

I tried to discuss my debt with them in an attempt to whether have some sort of discount or at least to have a payment break as we're experiencing financial difficulties, instead Maybeck Collections invoiced me for extra £195 for setting a payment plan to pay in 3 months. Seriously?! What help is this to charge £195 to pay my debt of £685 in three months, NOT YEARS!

First Port sent me one invoice in 5 years and that's it, nothing else. Soon after that they gave my debt to Maybeck Collections without giving me a phone call or an email to check if I am aware of the debt. This increased the amount I owe of course. As they told me it's my fault that First Port didn't send me invoices so far. WHAT?!

Absolutely no care even if you struggle to put food on the table their response is the same "It's your fault, you signed the contract, you have to pay". How about providing the services First Port is charging us for?

The only explanation I can find is that they abuse the law loopholes/flaws to fraudulently get into people's pockets. Whilst the law technically is on their side, this is absolutely unethical and should be punished as it decreases people's belief in government's regulatory efficiency and adequacy of implemented laws. I hope government will start to properly regulate this sector and stop this fraudulent behaviour.

Also when you contact them they tell you to talk with First Port, then First Port tell you to contact Maybeck Collections and both of them give different explanations why the invoice is this much.

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

Robbers

Maybeck Collections works with related, disgraced company FirstPort to rob it's customers / leaseholders with extortionate fees added on to late payments.

These clowns need tougher regulation.

January 30, 2025
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company, owned by the same outfit that owns the disgraced property management firm FirstPort.

They work together to rinse FirstPorts customers to add on around £600 to a £400 debt.

The additional charges are unreasonable and not lawful for a late payment. Fight them and do not give in.

They are sharks, just like FirstPort (featured on rip off Britain twice).

February 11, 2025
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look