mayors.com Reviews 

1,614
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 402 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often finding items better in person and exactly as described. Many highlight the exceptionally fast delivery, with orders frequently arriving overnight or within a couple of days, often with complimentary shipping. The careful and beautiful packaging is also a common point of satisfaction, ensuring items arrive well-protected and presented. Reviewers frequently commend the staff for being professional, knowledgeable, and genuinely helpful, providing outstanding and personalized service. However, some customers noted delivery issues, including packages not being sent or arriving significantly later than promised, with tracking information sometimes delayed.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with their purchases,... See more

Delivery service

People report positive experiences with delivery service, often highlighting immediate and fast shipping,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Service

Customers had positive experiences with service, consistently describing it as excellent, professional, and... See more

Order

Users describe positive interactions with order, highlighting the smooth and quick online purchase process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally purchased the black HydroConquest 42mm but ended up exchanging it for the blue, and I'm glad I did. The blue dial looks incredible in person; way better than it does online. The whole exc... See more

Company replied

Rated 5 out of 5 stars

The online site was easy to navigate and when I found a watch I needed for my collection I reached out for availability. I was helped quickly and although the manufacturer was saying they would take t... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Rosalinda at Mayors. She was knowledgeable, honest, and easy to work with throughout the process. I saw the Tudor Black Bay GMT with the red and blue bezel, knew... See more

Company replied

Rated 5 out of 5 stars

Philip at Avalon was super helpful in guiding me through purchasing a watch as an anniversary present for my wife. The experience was quick, and he was able to ship the watch overnight—I wouldn’t ha... See more

Company replied


Company details

  1. #42 of 154 best companies in Jewelry Store
  2. #17 of 46 best companies in Watch Store

About mayors.com

Written by the company

LUXURY JEWELRY LUXURY WATCHES ENGAGEMENT RINGS WEDDING RINGS In 1910, Mayors opened its first doors to connoisseurs of fine jewelry and elegant timepieces. Offering an unparalleled selection with first-class service, the humble jeweler quickly became renowned as the destination for quality and craftsmanship. But more than a standard, it became a tradition of excellence. Today, Mayors has 14 stores across Florida and Georgia showcasing iconic brands from around the world. Preserving the intimacy of a family-owned boutique, your house of brands is committed to provide uncompromising luxury.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,614)

412 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had the Doxa I wanted

Had the Doxa I wanted. Wearing it two days later. Very impressed!

April 3, 2026
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Reply from mayors.com

Dear Dwayne,

Thank you for sharing this great feedback! We’re glad to hear you found the Doxa you were looking for and even happier that you were able to enjoy it just two days later. It’s a fantastic piece, and we appreciate you taking the time to share your experience. Enjoy the new watch!

Kindly,
Mayors

Rated 5 out of 5 stars

Review of doxa watch and quick service and delivery from mayors

My first time purchasing a watch with MAYORS, Very quick delivery well under the specified time, received my watch, a Doxa sub 300t dive watch absolutely stunning dive watch, delivered in a very nice presentation box, very impressed with this jeweler, would definitely purchase from them again.

March 26, 2026
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Reply from mayors.com

Dear Randy,

Thank you for sharing your experience with us! We’re delighted to hear that your first purchase with us was such a positive one and that your Doxa Sub 300T arrived quickly and beautifully presented. It’s a fantastic timepiece, and we’re thrilled it made such a strong impression.

We truly appreciate your kind words and look forward to welcoming you back!

Kind regards,
Mayors

Rated 4 out of 5 stars

Was better online that the store the…

Was better online that the store the experience

March 28, 2026
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Reply from mayors.com

Dear Saleh.

Thank you for taking the time to share your feedback with us. We’re glad to hear that you had a positive experience online, and we appreciate you letting us know that your showroom visit didn’t quite meet the same standard. Your perspective is important, and it helps us continue improving the experience we provide across all channels.

We hope to have the opportunity to welcome you back in the future and offer the level of service you expect from Mayors.

Kind Regards,
Mayors

Rated 5 out of 5 stars

Perfect Purchase

Purchased a Rolex via the website. Interacting with the agent via email was fantastic. Exceptional service and value.

March 24, 2026
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Reply from mayors.com

Dear Brad,

Thank you for sharing your experience! We’re delighted to hear that your Rolex purchase and email interactions with our team were exceptional.

We truly appreciate your trust and look forward to assisting you again.

Kindly,
Mayors

Rated 5 out of 5 stars

Very helpful!!!

March 26, 2026
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Reply from mayors.com

Dear Joann,

Thank you so much! I’m really glad you found the experience helpful. We appreciate you taking the time to share your feedback!

Kindly,
Mayors

Rated 5 out of 5 stars

I am pleased with my Mayors experience

I ordered an item online. It was delivered to the store of my choice quickly. I was greeted promptly when I arrived at the store in Tampa. The item was exactly what I ordered and expected. I am very happy with my purchase. I recently purchased a few items from Mayors and I am very pleased with each. In addition, each person I dealt with was professional, courteous, and friendly.

March 25, 2026
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Reply from mayors.com

Dear Charles,

Thank you for taking the time to share your experience with us! We’re delighted to hear that your online order arrived quickly and that your pickup in our showroom was smooth and welcoming. It’s wonderful to know the item met your expectations and that each of your recent visits with Mayors has been met with professionalism, courtesy, and friendly service.

We truly appreciate your continued trust and look forward to assisting you again soon!

Kind Regards,
Mayors

Rated 5 out of 5 stars

Fast delivery.very helpful online sales…

Fast delivery.very helpful online sales associate.

March 24, 2026
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Reply from mayors.com

Dear Rowena,

Thank you for sharing your feedback with us! We’re delighted to hear that your order arrived quickly and that our online sales associate was able to assist you so helpfully.

We truly appreciate your kind words and look forward to serving you again soon!

Kindly,
Mayors

Rated 5 out of 5 stars

GREAT SERVICE

GREAT SERVICE

March 22, 2026
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Reply from mayors.com

Dear Manny Pauta,

Thank you for taking a moment to share your feedback! We’re delighted to hear you received great service, and we truly appreciate your kind words.

We look forward to assisting you again soon!

Kindly,
Mayors

Rated 5 out of 5 stars

The shipping was super fast and they…

The shipping was super fast and they had exactly what I wanted.

March 23, 2026
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Reply from mayors.com

Dear Keith Powers,

Thank you so much for your kind words! We’re thrilled to hear your order arrived quickly and that you found what you wanted.

We appreciate your recommendation and look forward to assisting you again soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

Elena was great to work with and very…

Elena was great to work with and very helpful. I will definitely be coming back for any future needs.

March 19, 2026
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Reply from mayors.com

Dear Jacob,

Thank you for taking the time to share your experience with us! We are happy to hear that Elena was great to work with and very helpful.

We appreciate your recommendation, and look forward to welcoming you back soon!

Kind regards,
Mayors

Rated 2 out of 5 stars

Cartier watch box was open and the…

Cartier watch box was open and the watch side ways inside the box the good thing watch was not damage

March 20, 2026
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Reply from mayors.com

Dear Salvador Zuniga,

Thank you for bringing this to our attention. We take great care in how we package and prepare every timepiece, so we regret that your watch arrived in this condition.

We’re very glad to hear the piece itself was not damaged, and we appreciate you letting us know so we can review the situation and ensure your future experiences are nothing short of exceptional.

Kindly,
Mayors

Rated 3 out of 5 stars

3 out of 5 stars

Had to wait a bit for service and was not offered champagne during my purchase. I purchased online for store pickup and feel like that had to do with the lack of attentive service. Overall experience was not as lux and high scale as other designer/luxury stores I have purchased at. Still the product was a beautiful addition to my watch collection. Thank you!

March 19, 2026
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Reply from mayors.com

Dear Fransous Martinez,

Thank you for reaching out and sharing your concerns with us. We’re sorry to hear that your experience in our showroom did not reflect the level of service we strive to provide. Your feedback is truly appreciated, as it helps us continue to improve. Delivering attentive and thoughtful service is important to us, and we regret that we fell short during your visit.

We are delighted to know that you’re enjoying your new timepiece, and we look forward to welcoming you back for an experience that reflects the high standards we aim to uphold.

Kind regards,
Mayors

Rated 5 out of 5 stars
mayors.com logo

Reply from mayors.com

Dear Chad Stouffer,

We are glad to know that you received great client service! We look forward to assisting you again soon.

Kind regards,
Mayors

Rated 5 out of 5 stars

Really great experience and a lot of…

Really great experience and a lot of communication with my rep, Joanna, before receipt. I did in store pickup which was also a great experience.

March 5, 2026
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Reply from mayors.com

Dear John Calhoun,

Thank you so much for sharing your experience! We’re thrilled to hear that Joanna kept you well‑informed throughout the process and that your in‑store pickup went smoothly.

We truly appreciate you choosing us and look forward to helping you again in the future!

Kind regards,
Mayors

Rated 5 out of 5 stars

Quick shipping, great service after.

Quick shipping, Great communication and handled the return very well.

March 13, 2026
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Reply from mayors.com

Dear Matthew W,

Thank you for sharing your experience with us! We are happy to hear that you like our fast shipping and communication.

We appreciate your recommendation and look forward to assisting you soon.

Kindly,
Mayors

Rated 5 out of 5 stars

Mayor’s was great to deal with

Mayor’s was great to deal with. I purchase the watch I wanted, made the transaction, and the watch was in my hand the following day, a breeze. Highly recommend them

March 16, 2026
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Reply from mayors.com

Dear James Engel,

Thank you so much for the wonderful review! We’re thrilled to hear your experience was smooth and that you received your new watch so quickly. We truly appreciate your recommendation and look forward to helping you again anytime.

Kindly,
Mayors

Rated 5 out of 5 stars

Delivery was super fast and the…

Delivery was super fast and the packaging super nice!

March 16, 2026
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Reply from mayors.com

Dear Sonia,

We’re so happy the shipping and presentation exceeded your expectations. Thank you for sharing your experience!

Kind Regards,
Mayors

Rated 5 out of 5 stars

Very nice staff, and complete variety of timepieces.

I bought online and pick up in Aventura's store, all in 48hs. Smooth experience!

March 14, 2026
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Reply from mayors.com

Dear Juan,

Thank you for your review! We’re glad to hear your online purchase and pickup at our showroom in Aventura went smoothly and quickly.

We appreciate your support and hope to welcome you soon!

Kindly,
Mayors

Rated 5 out of 5 stars

Quality

Fast service, extensive variety

March 11, 2026
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Reply from mayors.com

Dear Amy,

Thank you for the great feedback. We’re glad to hear you enjoyed our fast service and wide selection. We appreciate you choosing us and look forward to welcoming you back again.

Kind Regards,
Mayors

Rated 5 out of 5 stars

Seamless

Seamless. Joanna was fantastic. Extremely helpful, responsive, professional

March 7, 2026
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Reply from mayors.com

Dear Douglas Benedict,

Thank you for giving us a 5-star review!

It brings us joy to hear that you were satisfied with Joanna's seamless, responsive, professional, and extremely helpful services. Your kind comments have been shared with her and the rest of our team.

We look forward to servicing you again in the future.

Kind regards,
Mayors

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