The purchasing procedure and delivery of the item was excellent, however, in my opinion it should have had a master set of instructions that tells you what boxes to open and assemble in what order.... See more
Company replied
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Review summary
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Reviews shaping this summary
Great service, lovely looking furniture that looks like it will last a long time. We had a small hiccup with delivery days but this was sorted quickly and efficiently.
Company replied
When I ordered my garden furniture in January for a great price-I knew the trade off was that it would be delivered in June. And I was happy with that because I was happy with the price. Unfortunately... See more
Company replied
5 days later than advised, very well packaged and comfortable height for dining and relaxing. Would have been 5+ without the delays. NB delivery advised 9 am to 5pm! Actually came 2 pm.
Company replied
Company details
Written by the company
Maze Living is the lifestyle brand from Maze Outdoor Furniture. For years Maze has been the driving force behind outdoor rattan furniture as a supplier and wholesaler to some of Britain’s biggest brands. Maze Living is a brand that allows Maze products to be sold directly to the customers that love the brand - giving them access to the largest levels of stock in the UK. Maze Living is an online-only endeavour which along with offering the latest products, includes news and articles authored by the country’s best known experts in garden landscaping and exterior design.
Maze Living, #1 Trusted Supplier Of Maze Rattan Furniture
Written by the company
- We believe in providing the best quality furniture, alongside the best in customer service
Contact info
1 Boundary Road, CB9 7YH, Haverhill, United Kingdom
- 01440 710673
- www.mazeliving.co.uk
4.0
Great
10K reviews
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This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Chairs were extremely good quality and…
Chairs were extremely good quality and for a good price. Delivered quickly too👍
July 1, 2026
Reply from Mazeliving
Hello Sharon,
Thank you for your great feedback. We're delighted to hear that you're pleased with the quality of your chairs and that you found them to be great value for money. It's also fantastic to know they arrived quickly and you're happy with your purchase. We hope you enjoy them for years to come.
Kind regards,
Maze Living
Still no refund despite so many emails…
Still no refund despite so many emails being promised it. The worst customer service I have ever experienced
July 13, 2026
Unprompted review
Reply from Mazeliving
Hello, Megan
We have looked in to this for you and can see that our customer service representative has been in touch with you and had this resolved for you.
If you need any further help, please do reach out to the representative who will be happy to help.
Thank you
Maze Living
Bolt shortage
I have sent you an email days ago to send a bolt for the rotating platform. No replie .
July 3, 2026
Reply from Mazeliving
Hello Michael,
Unfortunately we cannot see an email from your email provided.
Please confirm which email address this has come from.
Kind regards,
Maze Living
Quality product
Quality product, delivered when stated ( day and time) friendly and helpful service
July 2, 2026
Reply from Mazeliving
Hello Rob,
friendly and helpful service
ChatGPT said:
Thank you for your feedback. We're really pleased to hear that you're happy with the quality of your product and that your delivery arrived exactly when expected. It's great to know our team provided a friendly and helpful service throughout your experience. We hope you enjoy your new furniture.
Kind regards,
Maze Living
Still not received our order
Yet to receive our order which should have arrived last week and can’t get through to customer service, nor have had email response
July 2, 2026
Reply from Mazeliving
Hello Emily,
I have reached out today to confirm your delivery has been booked in.
We are incredibly sorry that the delay has extended this long we look forward to seeing an updated review once the furniture arrives.
Kind regards,
Maze Living
A ten per cent discount helped and the…
A ten per cent discount helped and the product proved to be just as advertised and delivery was top class
June 29, 2026
Reply from Mazeliving
Hello,
Thank you for your review. We're delighted to hear that your purchase met your expectations and that you found the product to be just as advertised. It's also great to know you were happy with the delivery service. We hope you enjoy your new furniture and appreciate you choosing Maze Living.
Kind regards,
Maze Living
Reply from Mazeliving
Hello David,
Thank you for your feedback. We're pleased to hear that you were happy with the delivery service and found the updates and notifications helpful throughout the process. Keeping our customers informed is important to us, and we're glad everything went smoothly.
We hope you enjoy your new furniture.
Kind regards,
Maze Living
Good Quality Garden Furniture
4 stars as the delivery let them down, first date was cancelled the morning it should have been delivered, 45 minutes wait time with Maze customer services. That said, next delivery date was fine and the garden set, Florence, is great, good quality frame and cushions, looks great, also a very reasonable price.
June 29, 2026
Reply from Mazeliving
Hello,
Thank you for taking the time to share your feedback. We're sorry that your original delivery was cancelled at short notice and that you experienced a longer wait when trying to contact us. We appreciate your patience and are pleased that the new delivery date went smoothly.
It's fantastic to hear that you're happy with your Florence garden set and that you love the quality, comfort and value for money. We hope you enjoy spending plenty of time outdoors with your new furniture.
Kind regards,
Maze Living
The quality of the furniture is…
The quality of the furniture is amazing. We ordered a set and part of the order was on pre order. It has been delayed by approximately 2 months so be aware that pre order items may not arrive when the estimated date arrives.
Charlotte has been very helpful and arranged for the part of the set that was in stock to be sent and offered a credit with the store for the inconvenience which has been much appreciated.
I’m really happy with the sofa and I’m looking forward to the res of the set arriving
July 12, 2026
Unprompted review
Reply from Mazeliving
Hello,
Thank you for sharing your feedback. We're delighted to hear that you're so pleased with the quality of your furniture and that you're enjoying your sofa.
We're sorry that your pre-order item has taken longer than expected to arrive, and we really appreciate your patience while waiting for the rest of your set. It's great to hear that Charlotte was able to help arrange delivery of the available items and provide support throughout the process. We'll be sure to pass on your kind words to her.
We hope you love the rest of your furniture when it arrives and that your complete set is everything you hoped for.
Kind regards,
Maze Living
Good product, very delayed delivery and bad customer service
*Updated* - After finally receiving the outdoor sofa and tables, I’m happy with the product, so have upgraded my rating.
Avoid this company. Their customer service is abysmal. They took 2 weeks to schedule delivery, then failed to deliver because their truck broke down. Then, instead of prioritising my delivery, they waited a week and then rescheduled for two weeks later. Still haven’t received the expensive order. Customer service couldn’t give less of a sh*t.
July 3, 2026
Reply from Mazeliving
Hello, Will
we're very sorry to hear about your experience and understand how frustrating these delays have been. Unfortunately, the vehicle breakdown was an unexpected issue beyond our control, but we appreciate that this didn't make the situation any less disappointing. Our transport team has since been in touch and arranged for your delivery to be rebooked as quickly as possible. We sincerely apologise for the inconvenience caused and thank you for your patience while we work to get your order to you.
Thank you
Maze Living
Bristo set
So pleased with my order, the modern chairs, light enough to lift and move around the garden. Table an added bonus, all easily put together.
Looks beautiful in the garden. Delivery was also very good. Packaged well. With great communication throughout.
I can recommend this company 100%
July 3, 2026
Reply from Mazeliving
Hello Leigh,
I can recommend this company 100%
ChatGPT said:
Thank you for such a wonderful review. We're thrilled to hear how happy you are with your new garden furniture and that you love how it looks in your garden. It's great to know the set was easy to put together and that the delivery experience was smooth from start to finish.
We really appreciate your recommendation and hope you enjoy your furniture for many years to come.
Kind regards,
Maze Living
Excellent customer service…
Salesman was very helpful and went above and beyond to ensure we was happy with our purchase. Excellent customer service.
July 10, 2026
Unprompted review
Reply from Mazeliving
Hello Michael,
Thank you for your lovely feedback. We're delighted to hear that our salesman provided such helpful service and took the time to make sure you were completely happy with your purchase. We'll be sure to share your kind words with the team. We hope you enjoy your new furniture and thank you for choosing Maze Living.
Kind regards,
Maze Living
Great looking Bistro set
Great service, lovely looking furniture that looks like it will last a long time.
We had a small hiccup with delivery days but this was sorted quickly and efficiently.
June 29, 2026
Reply from Mazeliving
Hello,
Thank you for your lovely feedback. We're delighted to hear that you're happy with your new furniture and that you feel the quality and design will stand the test of time.
We're sorry there was a small hiccup with the delivery dates, but we're pleased our team was able to get this resolved quickly for you. We hope you enjoy your new furniture and make many happy memories with it.
Kind regards,
Maze Living
Don’t bother
I ordered outdoor kitchen units from Maze in March and was told to expect delivery by May. They didn’t arrive until a month after the promised delivery window, and when they finally did, an entire double-height wooden unit had been badly damaged in transit.
To their credit, Maze agreed to replace the damaged unit without argument. However, it is now mid-July and I’m still waiting for the replacement.
The delays are unacceptable, the customer service has been disappointing, and the overall experience has left me questioning the quality of their products. Their furniture looks great in the photos online, but the reality is very different. If you’re buying for a summer project or any important occasion, don’t expect your order to arrive when promised.
I wouldn’t recommend spending your hard-earned money here. Appalling experience.
If you’re posting this as a Trustpilot or Google review, I can also  make it sharper and more persuasive while keeping it factual and credible.
March 23, 2026
Unprompted review
Reply from Mazeliving
Hello, Duncan
thank you for taking the time to share your feedback. We're very sorry for the delays and the frustration this has caused. The replacement unit had to be specially ordered in and arrive with us first so we could carry out a quality inspection before sending it on to you. We're pleased to confirm that it has now been dispatched to you. Thank you for your patience, and we hope the replacement arrives with you very soon.
Thank you
Maze Living
I turned up for my 12pm apt
I turned up for my 12pm apt, sadly no one bothered to assist me, I rang the bell as instructed .
I could see loads of people behind the glass as I’m sure they could see me.
Oh well I will spend my money else where
July 9, 2026
Unprompted review
Reply from Mazeliving
Hello Candy,
Thank you for your time on the phone.
Once again I am really sorry for the lack of service received in our showroom. I look forward to hearing back from you on a potential order following our call today.
If you need anything else please let us know.
Kind regards,
Maze Living
Beautiful furniture
Beautiful furniture. One of the chairs was damaged when it arrived so another one was sent. The corner unit was delayed it took 14 weeks to arrive but was worth waiting for it is really lovely. Everyone who sees it says ‘wow that’s really nice’. Customer service were really helpful once I got through.
July 1, 2026
Unprompted review
Reply from Mazeliving
Hello Mary,
Thank you for taking the time to share your experience. We're so pleased to hear that you love your new furniture and that your corner unit was worth the wait. It's fantastic to know it has made such an impression and is getting plenty of compliments.
We're sorry that one of the chairs arrived damaged and that the corner unit took longer than expected, but we're glad our team was able to help and arrange a replacement for you. We really appreciate your patience and your kind words about our customer service.
We hope you continue to enjoy your beautiful new furniture.
Kind regards,
Maze Living
Jasmine was extermley helpful in an…
Jasmine was extermley helpful in an aftersales support enquiry i had. She responded clearly and promptly
July 9, 2026
Unprompted review
Reply from Mazeliving
Hello Hannah,
Thank you for your kind feedback. We're really pleased to hear that Jasmine was able to help with your aftersales enquiry and provide a clear and prompt response. We'll be sure to pass your lovely comments on to her, as we're sure she'll appreciate the recognition.
Kind regards,
Maze Living
Still waiting on delivery
Still waiting on delivery, no idea where furniture is. no communication from Maze.
July 1, 2026
Reply from Mazeliving
Hello Benjamin,
We're very sorry to hear that you're still waiting for your order and apologise for the lack of communication.
Unfortunately, the courier returned the goods to our warehouse before the delivery could be completed. We have emailed you to explain the situation and ask whether you would prefer us to arrange a redelivery or process a full refund.
We sincerely apologise for the inconvenience caused and look forward to your reply so we can resolve this as quickly as possible.
Kind regards,
Maze Living
I have a rise and fall table and corner…
I have a rise and fall table and corner sofa . The rattan on the table has perished and now the rattan on the sofa is also cracking and will no doubt perish in the same way. My furniture is only 4 years old and I cover it and look after it. I have been very disappointed.
July 10, 2026
Unprompted review
Reply from Mazeliving
Hello,
We are sorry to hear of the issues your having with your sofa. If you could reach out to one of us representatives on 01440710673, we will look in to this for you.
Thank you
Maze Living
Great product, poor delivery
Love the furniture and your brand. Was slightly disappointed in the delivery process, whilst the estimate was 30/06/26 the furniture arrived on the 9th of July. I had no communication and getting through in your delivery line was impossible.
July 1, 2026
Reply from Mazeliving
Hello Scott,
Thank you for your feedback and for your kind words about our furniture and brand. We're delighted to hear that you love your purchase.
We're sorry that your delivery experience was not as smooth as it should have been. We understand how frustrating it must have been to have the delivery arrive later than expected and to have difficulty getting through for an update. We appreciate you sharing this with us and will take your comments on board to help improve our communication.
Thank you again for your patience and support, and we hope you continue to enjoy your new furniture.
Kind regards,
Maze Living
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