The purchasing procedure and delivery of the item was excellent, however, in my opinion it should have had a master set of instructions that tells you what boxes to open and assemble in what order.... See more
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Review summary
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5 days later than advised, very well packaged and comfortable height for dining and relaxing. Would have been 5+ without the delays. NB delivery advised 9 am to 5pm! Actually came 2 pm.
Company replied
When I ordered my garden furniture in January for a great price-I knew the trade off was that it would be delivered in June. And I was happy with that because I was happy with the price. Unfortunately... See more
Company replied
I planned to return items which was arranged without issue . Then after some discussions with my husband we decided to keep the items. This was all changed with fast communication and helpful assist... See more
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Company details
Written by the company
Maze Living is the lifestyle brand from Maze Outdoor Furniture. For years Maze has been the driving force behind outdoor rattan furniture as a supplier and wholesaler to some of Britain’s biggest brands. Maze Living is a brand that allows Maze products to be sold directly to the customers that love the brand - giving them access to the largest levels of stock in the UK. Maze Living is an online-only endeavour which along with offering the latest products, includes news and articles authored by the country’s best known experts in garden landscaping and exterior design.
Maze Living, #1 Trusted Supplier Of Maze Rattan Furniture
Written by the company
- We believe in providing the best quality furniture, alongside the best in customer service
Contact info
1 Boundary Road, CB9 7YH, Haverhill, United Kingdom
- 01440 710673
- www.mazeliving.co.uk
4.0
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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First purchase from Maze Living and has…
First purchase from Maze Living and has not disappointed. Garden furniture looks great and is a great addition to our decked area. We did have a problem with one of the stools but this was dealt with very quickly and without any fuss by the after sales team. I would highly recommend Maze Living if you are looking for your next garden furniture and looking for quality products with excellent after sales.
July 14, 2026
Unprompted review
Reply from Mazeliving
Hello Lee,
Thank you for your wonderful review. We're so pleased to hear that your first experience with Maze Living has been such a positive one and that your new garden furniture looks great in your outdoor space. We're sorry you had an issue with one of the stools, but it's fantastic to know our aftersales team was able to resolve this quickly and smoothly for you.
We really appreciate your recommendation and hope you enjoy your furniture for many years to come.
Kind regards,
Maze Living
Very Happy with the product
Very Happy with the product, have purchased Maze outdoor products before and they have lasted 8 years without deteriorating even in the English weather. Quick delivery and easy to build, looking forward to enjoying the new seating
June 29, 2026
Reply from Mazeliving
Hello,
Thank you for your fantastic feedback. We're delighted to hear that you've been enjoying your previous Maze furniture for so many years and that you chose us again for your new seating. It's wonderful to know you're happy with the quality, easy assembly and quick delivery. We hope your new furniture brings you many more years of enjoyment.
Kind regards,
Maze Living
Reply from Mazeliving
Hello Ian,
Thank you for your feedback. We're so pleased to hear that you're happy with the quality of your purchase and that your delivery arrived quickly. We hope you enjoy your new furniture and appreciate you choosing Maze Living.
Kind regards,
Maze Living
Maze Living - excellent service from Jasmine
I contacted Maze Living as I have had a number of their products for many years which I highly rate. A table which was 8 years old had a couple of small areas where the rattan weave had broken and I was looking for some weave to repair. I had an unsuccessful search on the internet and contacted Maze to see if they could assist. Jasmine in customer service was excellent and sourced some replacement weave - now my furniture is as good a new. Thank you Jasmine - I am delighted with your help.
July 3, 2026
Unprompted review
Reply from Mazeliving
Hello Louise,
Thank you for taking the time to share such a lovely review. We're delighted to hear that you've continued to enjoy your Maze furniture over the years and that Jasmine was able to help you restore your table back to its best. We really appreciate your loyalty and will be sure to pass your kind words on to Jasmine for providing such helpful support.
It's fantastic to know your furniture has stood the test of time, and we hope you continue to enjoy it for many more years.
Kind regards,
Maze Living
Chairs were extremely good quality and…
Chairs were extremely good quality and for a good price. Delivered quickly too👍
July 1, 2026
Reply from Mazeliving
Hello Sharon,
Thank you for your great feedback. We're delighted to hear that you're pleased with the quality of your chairs and that you found them to be great value for money. It's also fantastic to know they arrived quickly and you're happy with your purchase. We hope you enjoy them for years to come.
Kind regards,
Maze Living
Still no refund despite so many emails…
Still no refund despite so many emails being promised it. The worst customer service I have ever experienced
July 13, 2026
Unprompted review
Reply from Mazeliving
Hello, Megan
We have looked in to this for you and can see that our customer service representative has been in touch with you and had this resolved for you.
If you need any further help, please do reach out to the representative who will be happy to help.
Thank you
Maze Living
Bolt shortage
I have sent you an email days ago to send a bolt for the rotating platform. No replie .
July 3, 2026
Reply from Mazeliving
Hello Michael,
Unfortunately we cannot see an email from your email provided.
Please confirm which email address this has come from.
Kind regards,
Maze Living
Quality product
Quality product, delivered when stated ( day and time) friendly and helpful service
July 2, 2026
Reply from Mazeliving
Hello Rob,
friendly and helpful service
ChatGPT said:
Thank you for your feedback. We're really pleased to hear that you're happy with the quality of your product and that your delivery arrived exactly when expected. It's great to know our team provided a friendly and helpful service throughout your experience. We hope you enjoy your new furniture.
Kind regards,
Maze Living
Still not received our order
Yet to receive our order which should have arrived last week and can’t get through to customer service, nor have had email response
July 2, 2026
Reply from Mazeliving
Hello Emily,
I have reached out today to confirm your delivery has been booked in.
We are incredibly sorry that the delay has extended this long we look forward to seeing an updated review once the furniture arrives.
Kind regards,
Maze Living
A ten per cent discount helped and the…
A ten per cent discount helped and the product proved to be just as advertised and delivery was top class
June 29, 2026
Reply from Mazeliving
Hello,
Thank you for your review. We're delighted to hear that your purchase met your expectations and that you found the product to be just as advertised. It's also great to know you were happy with the delivery service. We hope you enjoy your new furniture and appreciate you choosing Maze Living.
Kind regards,
Maze Living
Reply from Mazeliving
Hello David,
Thank you for your feedback. We're pleased to hear that you were happy with the delivery service and found the updates and notifications helpful throughout the process. Keeping our customers informed is important to us, and we're glad everything went smoothly.
We hope you enjoy your new furniture.
Kind regards,
Maze Living
Good Quality Garden Furniture
4 stars as the delivery let them down, first date was cancelled the morning it should have been delivered, 45 minutes wait time with Maze customer services. That said, next delivery date was fine and the garden set, Florence, is great, good quality frame and cushions, looks great, also a very reasonable price.
June 29, 2026
Reply from Mazeliving
Hello,
Thank you for taking the time to share your feedback. We're sorry that your original delivery was cancelled at short notice and that you experienced a longer wait when trying to contact us. We appreciate your patience and are pleased that the new delivery date went smoothly.
It's fantastic to hear that you're happy with your Florence garden set and that you love the quality, comfort and value for money. We hope you enjoy spending plenty of time outdoors with your new furniture.
Kind regards,
Maze Living
The quality of the furniture is…
The quality of the furniture is amazing. We ordered a set and part of the order was on pre order. It has been delayed by approximately 2 months so be aware that pre order items may not arrive when the estimated date arrives.
Charlotte has been very helpful and arranged for the part of the set that was in stock to be sent and offered a credit with the store for the inconvenience which has been much appreciated.
I’m really happy with the sofa and I’m looking forward to the res of the set arriving
July 12, 2026
Unprompted review
Reply from Mazeliving
Hello,
Thank you for sharing your feedback. We're delighted to hear that you're so pleased with the quality of your furniture and that you're enjoying your sofa.
We're sorry that your pre-order item has taken longer than expected to arrive, and we really appreciate your patience while waiting for the rest of your set. It's great to hear that Charlotte was able to help arrange delivery of the available items and provide support throughout the process. We'll be sure to pass on your kind words to her.
We hope you love the rest of your furniture when it arrives and that your complete set is everything you hoped for.
Kind regards,
Maze Living
Good product, very delayed delivery and bad customer service
*Updated* - After finally receiving the outdoor sofa and tables, I’m happy with the product, so have upgraded my rating.
Avoid this company. Their customer service is abysmal. They took 2 weeks to schedule delivery, then failed to deliver because their truck broke down. Then, instead of prioritising my delivery, they waited a week and then rescheduled for two weeks later. Still haven’t received the expensive order. Customer service couldn’t give less of a sh*t.
July 3, 2026
Reply from Mazeliving
Hello, Will
we're very sorry to hear about your experience and understand how frustrating these delays have been. Unfortunately, the vehicle breakdown was an unexpected issue beyond our control, but we appreciate that this didn't make the situation any less disappointing. Our transport team has since been in touch and arranged for your delivery to be rebooked as quickly as possible. We sincerely apologise for the inconvenience caused and thank you for your patience while we work to get your order to you.
Thank you
Maze Living
Bristo set
So pleased with my order, the modern chairs, light enough to lift and move around the garden. Table an added bonus, all easily put together.
Looks beautiful in the garden. Delivery was also very good. Packaged well. With great communication throughout.
I can recommend this company 100%
July 3, 2026
Reply from Mazeliving
Hello Leigh,
I can recommend this company 100%
ChatGPT said:
Thank you for such a wonderful review. We're thrilled to hear how happy you are with your new garden furniture and that you love how it looks in your garden. It's great to know the set was easy to put together and that the delivery experience was smooth from start to finish.
We really appreciate your recommendation and hope you enjoy your furniture for many years to come.
Kind regards,
Maze Living
Excellent customer service…
Salesman was very helpful and went above and beyond to ensure we was happy with our purchase. Excellent customer service.
July 10, 2026
Unprompted review
Reply from Mazeliving
Hello Michael,
Thank you for your lovely feedback. We're delighted to hear that our salesman provided such helpful service and took the time to make sure you were completely happy with your purchase. We'll be sure to share your kind words with the team. We hope you enjoy your new furniture and thank you for choosing Maze Living.
Kind regards,
Maze Living
Great looking Bistro set
Great service, lovely looking furniture that looks like it will last a long time.
We had a small hiccup with delivery days but this was sorted quickly and efficiently.
June 29, 2026
Reply from Mazeliving
Hello,
Thank you for your lovely feedback. We're delighted to hear that you're happy with your new furniture and that you feel the quality and design will stand the test of time.
We're sorry there was a small hiccup with the delivery dates, but we're pleased our team was able to get this resolved quickly for you. We hope you enjoy your new furniture and make many happy memories with it.
Kind regards,
Maze Living
Don’t bother
I ordered outdoor kitchen units from Maze in March and was told to expect delivery by May. They didn’t arrive until a month after the promised delivery window, and when they finally did, an entire double-height wooden unit had been badly damaged in transit.
To their credit, Maze agreed to replace the damaged unit without argument. However, it is now mid-July and I’m still waiting for the replacement.
The delays are unacceptable, the customer service has been disappointing, and the overall experience has left me questioning the quality of their products. Their furniture looks great in the photos online, but the reality is very different. If you’re buying for a summer project or any important occasion, don’t expect your order to arrive when promised.
I wouldn’t recommend spending your hard-earned money here. Appalling experience.
If you’re posting this as a Trustpilot or Google review, I can also  make it sharper and more persuasive while keeping it factual and credible.
March 23, 2026
Unprompted review
Reply from Mazeliving
Hello, Duncan
thank you for taking the time to share your feedback. We're very sorry for the delays and the frustration this has caused. The replacement unit had to be specially ordered in and arrive with us first so we could carry out a quality inspection before sending it on to you. We're pleased to confirm that it has now been dispatched to you. Thank you for your patience, and we hope the replacement arrives with you very soon.
Thank you
Maze Living
I turned up for my 12pm apt
I turned up for my 12pm apt, sadly no one bothered to assist me, I rang the bell as instructed .
I could see loads of people behind the glass as I’m sure they could see me.
Oh well I will spend my money else where
July 9, 2026
Unprompted review
Reply from Mazeliving
Hello Candy,
Thank you for your time on the phone.
Once again I am really sorry for the lack of service received in our showroom. I look forward to hearing back from you on a potential order following our call today.
If you need anything else please let us know.
Kind regards,
Maze Living
Beautiful furniture
Beautiful furniture. One of the chairs was damaged when it arrived so another one was sent. The corner unit was delayed it took 14 weeks to arrive but was worth waiting for it is really lovely. Everyone who sees it says ‘wow that’s really nice’. Customer service were really helpful once I got through.
July 1, 2026
Unprompted review
Reply from Mazeliving
Hello Mary,
Thank you for taking the time to share your experience. We're so pleased to hear that you love your new furniture and that your corner unit was worth the wait. It's fantastic to know it has made such an impression and is getting plenty of compliments.
We're sorry that one of the chairs arrived damaged and that the corner unit took longer than expected, but we're glad our team was able to help and arrange a replacement for you. We really appreciate your patience and your kind words about our customer service.
We hope you continue to enjoy your beautiful new furniture.
Kind regards,
Maze Living
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