Mazeliving Reviews 

We have experienced extremely poor service from Maze, including failure to deliver our order, refusal or inability to clarify when significant missing items will be available (now almost four months after the order date), and repeated non‑responses to cancellation and refund requests. Based on our experience, we will not purchase from Maze again and would advise others to exercise extreme caution.

We ordered £5,115 of Milan Maze Garden Furniture on 6/4/26 with an estimated delivery date of 18/6/26. We requested a single complete delivery.

After receiving no communication about the missed delivery date, we made numerous calls. Maze then confirmed a delivery date of 18/7 (one month late). This delivery was cancelled the afternoon before (17/7), and we were advised it would instead occur on Sunday 19/7. It did not arrive, and we received no notice of cancellation.

We were next informed that delivery would take place on 24/7. Only a small portion of our order arrived (three chairs and some covers). We then received confirmation of another delivery on 27/7, which we were told would include the remaining items. However, this also turned out to be a partial delivery (sofa and coffee table). We informed Maze we could not accept partial deliveries.

After further calls, Maze advised that one outstanding cover would arrive on 10/8 but could not provide any date for the main element of our order (dining table and eight chairs). We are now approaching four months since the order date, six weeks past the original delivery estimate, and Maze has still not provided any clarity on when the largest part of our order will be delivered.

Throughout, we have advised that we cannot accept part orders because we have nowhere weather‑proof to store items pending completion of the order. Maze’s own order confirmation states that all items will be delivered together unless the customer agrees to part deliveries. Despite this, partial deliveries have continued to be attempted.

We have exercised our rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 and have repeatedly notified Maze of cancellation and requested a full refund. Maze has not acknowledged any of these communications or responded to any emails since 24/7. They have also not arranged collection of the items delivered on 24/7, which we only accepted on the understanding that all remaining items would be delivered on 27/7. These items are blocking access and will need to be moved to a non‑weatherproof outdoor location if not collected by 31/7.

In the absence of any engagement from Maze, we have now submitted a Section 75 claim to our credit card provider.

Overall, our post‑order experience with Maze has been dreadful. In our experience, Maze repeatedly failed to meet commitments, including a promised Sunday delivery which did not occur — followed by advice that their delivery companies never deliver on Sundays. We have spent hours on the telephone trying to make contact and have frequently been cut off once connected. Despite numerous requests, clear answers have not been forthcoming — even after escalation, we have never been given any clarity on when a large part of our order (over 40%) would be available for delivery. Partial deliveries have been repeatedly attempted despite us stating we could only accept the full order. Our cancellation and refund requests have been ignored.

Maze’s lack of engagement and unwillingness to provide clear information has been hugely disappointing. Based on our experience, WHEN THINGS GO WRONG, CUSTOMERS ARE LEFT ON THEIR OWN.

Excellent customer service who resolved any issues in a courteous and professional manner. Jason especially.

Charlotte who helped me out with a problem I had she was understanding very helpful and patient with me and l was very grateful with the information she gave she must be a asset to your company a big thank you

I emailed Maze prior to my delivery to ask a few questions about the bolts to secure the pergola to the ground. Jasmine came back to me very quickly with all the answers I needed. She even added some photos for my reference. Great service.

Good communication throughout the process. The product was well-packaged and delivered on time. The quality is excellent, and I'm very pleased with my purchase. Highly recommended!

Jasmine was really helpful at Maze Living.

I needed some replacement feet for my Patio chairs.

After identifying the exact parts that were required the replacement feet were then dispatched.

Excellent service from The Customer Service Team at Maze Living.

Thank you,

Martin

Terrible customer service - you have to do all the chasing. Asked to split my orders so that they would arrive at different times as didn’t want the whole order to be delayed by a few months - took 3 emails with them continuing to ask me to follow up in a few weeks. Was promised my second item two weeks ago and still no delivery. All customer services say is it is with the delivery partner to contact me - don’t take any responsibility themselves.

This is our third purchase of Maze Living furniture and it never disappoints. The item was a stool to match our new Summer set purchased in the Spring, it arrived really quickly and was extremely well packaged and like the furniture we chose, it is very well made and stylish and in our opinion very competitively priced. We would definitely recommend.

I have had Maze Rattan furniture since Covid and my clear rubber grommets that support my glass table top have somehow become rusty (or maybe discoloured!). I sent a request and Poppy sorted it all out for me - no fuss, prompt and efficient - and friendly response to my request. What a great service, thanks Poppy!

Delivery service is very good and drivers where helpful.also very happy with my order👍

When I ordered my garden furniture in January for a great price-I knew the trade off was that it would be delivered in June. And I was happy with that because I was happy with the price. Unfortunately the item was delayed several times, and by end of July I still hadn’t received the garden furniture. Charlotte explained the delay thoroughly and offered me the choice of waiting longer or swapping the product for another that was in stock and would therefore be delivered quicker. She also said she would honour the price I’d paid even if my swap was more expensive. I decided to take the second option. Charlotte also gave me an additional table as a gesture of good will! I was so pleased! I had expected an absolute headache, as these things often are when things don’t go according to plan, but Charlotte made it a seemless dream. And I got a better deal for being inconvenienced. She also made sure the delivery was expedited. Be more like Charlotte is what I’d say to all the other companies that make you fight for what’s right!

Good product, great delivery.

Be careful with the insulation guide, a bit vague in places. (i.e. location of handle isn’t as clear as it could be.. easy to install the wrong way around)

Very helpful customer service when encountering problems , Will & Billy were very prompt and sorted the issues without fuss.

On 13.05.26, I placed an order for £6,500 after being assured that the goods would be delivered by the end of June 2026, with the remaining items following in mid-July.

Since then, I have had to repeatedly chase the company for updates. Each time I was given different excuses, and the delivery dates continued to slip. I have also requested to speak with a line manager on multiple occasions, but this has been refused.

As of 28.07.26, I still have no confirmed date for when my full order will be delivered or when the installation team will attend to build the pergola.

The company has confirmed that a partial delivery will take place on 29.07.26, but they have already advised that this will not include all of the goods due to weight restrictions. More concerning is that they have been unable or unwilling to provide any dates for when the remaining items will be delivered. Instead, they have indicated that they intend to retain the rest of my paid-for order until additional stock arrives in a future container before arranging another delivery.

After paying in full and waiting over two months beyond the original promised delivery dates, this level of communication and customer service is simply unacceptable.

Communication has been dreadful, customer service has been extremely poor, and the company has failed to honour the delivery times that were promised when taking my order.

Based on my experience, I would not recommend buying from this company.

Customer service from Poppy was exceptional 👌

Good communication throughout the ordering process and prompt delivery

The ordering process was simple. Delivery came when it said it would!

No delivery after more than 2 months. Website said it had a 10 day delivery period. After paying them £3000 upfront, I can’t even get through customer service via chat or phone. Terrible. Don’t waste your money with this company.

I ordered Oxford but got Winchester and the despatch note had Oxford on it but as I said we got Winchester