The purchasing procedure and delivery of the item was excellent, however, in my opinion it should have had a master set of instructions that tells you what boxes to open and assemble in what order.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
5 days later than advised, very well packaged and comfortable height for dining and relaxing. Would have been 5+ without the delays. NB delivery advised 9 am to 5pm! Actually came 2 pm.
Company replied
When I ordered my garden furniture in January for a great price-I knew the trade off was that it would be delivered in June. And I was happy with that because I was happy with the price. Unfortunately... See more
Company replied
I planned to return items which was arranged without issue . Then after some discussions with my husband we decided to keep the items. This was all changed with fast communication and helpful assist... See more
Company replied
Company details
Written by the company
Maze Living is the lifestyle brand from Maze Outdoor Furniture. For years Maze has been the driving force behind outdoor rattan furniture as a supplier and wholesaler to some of Britain’s biggest brands. Maze Living is a brand that allows Maze products to be sold directly to the customers that love the brand - giving them access to the largest levels of stock in the UK. Maze Living is an online-only endeavour which along with offering the latest products, includes news and articles authored by the country’s best known experts in garden landscaping and exterior design.
Maze Living, #1 Trusted Supplier Of Maze Rattan Furniture
Written by the company
- We believe in providing the best quality furniture, alongside the best in customer service
Contact info
1 Boundary Road, CB9 7YH, Haverhill, United Kingdom
- 01440 710673
- www.mazeliving.co.uk
4.0
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product
Good product, great delivery.
Be careful with the insulation guide, a bit vague in places. (i.e. location of handle isn’t as clear as it could be.. easy to install the wrong way around)
July 15, 2026
Reply from Mazeliving
Hello David,
Thank you for your feedback.
We're pleased to hear you're happy with the product and delivery service. We appreciate your comments regarding the installation guide and will take this on board as we continue to improve our instructions.
Thank you for choosing Maze Living, and we hope you enjoy your purchase.
Kind regards,
Maze Living
Great customer service
Very helpful customer service when encountering problems , Will & Billy were very prompt and sorted the issues without fuss.
July 26, 2026
Unprompted review
Reply from Mazeliving
Hello Stephen,
Thank you for your feedback.
We're pleased to hear that Will and Billy were able to help resolve the issues quickly and smoothly. We'll make sure your kind words are shared with them.
Thank you for recognising the support provided by our team.
Kind regards,
Maze Living
DON NOT BUY FROM MAZE
On 13.05.26, I placed an order for £6,500 after being assured that the goods would be delivered by the end of June 2026, with the remaining items following in mid-July.
Since then, I have had to repeatedly chase the company for updates. Each time I was given different excuses, and the delivery dates continued to slip. I have also requested to speak with a line manager on multiple occasions, but this has been refused.
As of 28.07.26, I still have no confirmed date for when my full order will be delivered or when the installation team will attend to build the pergola.
The company has confirmed that a partial delivery will take place on 29.07.26, but they have already advised that this will not include all of the goods due to weight restrictions. More concerning is that they have been unable or unwilling to provide any dates for when the remaining items will be delivered. Instead, they have indicated that they intend to retain the rest of my paid-for order until additional stock arrives in a future container before arranging another delivery.
After paying in full and waiting over two months beyond the original promised delivery dates, this level of communication and customer service is simply unacceptable.
Communication has been dreadful, customer service has been extremely poor, and the company has failed to honour the delivery times that were promised when taking my order.
Based on my experience, I would not recommend buying from this company.
July 28, 2026
Unprompted review
Reply from Mazeliving
Hello Niall,
I am really sorry to hear about the service you have received and would love to be able to reach out and help with this.
Unfortunately you have not provided any more details so I cannot get in touch with you.
Kind regards,
Maze Living
Reply from Mazeliving
Hello Lesley,
Thank you for your kind feedback.
We're delighted to hear that Poppy provided such exceptional service. We'll be sure to pass on your lovely comments to her.
Kind regards,
Maze Living
Good communication
Good communication throughout the ordering process and prompt delivery
July 8, 2026
Reply from Mazeliving
Hello Alan,
Thank you for your feedback.
We're pleased to hear you received good communication throughout your order and that your delivery arrived promptly.
We hope you enjoy your purchase.
Kind regards,
Maze Living
Reply from Mazeliving
Hello,
Thank you for your review.
We're pleased to hear your ordering experience was simple and that your delivery arrived as expected.
We hope you enjoy your purchase.
Kind regards,
Maze Living
No delivery after more than 2 months
No delivery after more than 2 months. Website said it had a 10 day delivery period. After paying them £3000 upfront, I can’t even get through customer service via chat or phone. Terrible. Don’t waste your money with this company.
July 27, 2026
Unprompted review
Reply from Mazeliving
Hello Luciana,
Unfortunately no details were provided so I am unable to get in touch to resolve this.
I am really sorry you feel this way and can only apologise you have struggled to get through, if you provide some details I will be sure to get in touch.
Kind regards,
Maze Living
I ordered Oxford but got Winchester and…
I ordered Oxford but got Winchester and the despatch note had Oxford on it but as I said we got Winchester
July 14, 2026
Beam replacement
Billy was very helpful, dealing with our issue and expediting the replacement beam.
July 21, 2026
Unprompted review
Reply from Mazeliving
Hello Kelly,
Thank you for your feedback.
We're pleased to hear that Billy was able to help resolve your issue and arrange the replacement beam quickly. We'll be sure to pass on your kind words to him.
Kind regards,
Maze Living
Cantilever umbrella and stand
very pleased with the umbrella and great delivery service.
July 15, 2026
Reply from Mazeliving
Hello Julie,
Thank you for your review.
We're pleased to hear you're happy with your umbrella and that your delivery experience was a great one.
We hope you enjoy using it and thank you for choosing Maze Living.
Kind regards,
Maze Living
FANTASTIC PRODUCT AT A GREAT PRICE AND…
FANTASTIC PRODUCT AT A GREAT PRICE AND EVEN BETTER SERVICE!
We ordered on a Tuesday and it was delivered on the Saturday ahead of schedule.
Communication from the company and delivery company byeway was faultless.
July 15, 2026
Reply from Mazeliving
Hello Kimberley,
Thank you for your fantastic feedback.
We're delighted to hear you were impressed with the product, price, and the service you received. It's great to know your order arrived ahead of schedule and that the communication throughout was faultless.
We really appreciate your support and hope you enjoy your purchase.
Kind regards,
Maze Living
Ease of ordering
Ease of ordering, delivery guys very kindly carried into my back garden, very friendly, polite.
A couple of tiny hitches assembling but that was on my part.
Looks absolutely stunning, just wish I could have afforded a bigger one.
But may get another next year and put next to this one.
July 15, 2026
Reply from Mazeliving
Hello Sally,
Thank you for your lovely feedback.
We're so pleased to hear your order and delivery experience went smoothly. It's great to know the delivery team were helpful and that you're happy with how your new purchase looks in your garden.
We hope you continue to enjoy it — and we’ll be happy to welcome you back if you decide to add another one in the future!
Kind regards,
Maze Living
Easy to order
Easy to order, great communication, delivered on weekend at no extra cost. Love a maze product
July 17, 2026
Reply from Mazeliving
Hello,
Thank you for your review.
We're pleased to hear your ordering and delivery experience was smooth and that you enjoyed the communication throughout. It's great to know you're a fan of Maze products!
We hope you continue to enjoy your purchase.
Kind regards,
Maze Living
Failed Order - no comms
Pre-order, money taken and delivery expected July 1…. No proactive communication. Constant chasing to get order allocated. Finally a delivery date 25th July - one email and 2 phone confirmations and still no delivery. Today an email asking for feedback “how did we do”. Maize Living you have failed again and again and I still have nothing but a £2500 hole in my bank account.
YOUR RESPONSE IS INACCURATE
No one contacted me about a delay to the order for July 9th. I contacted you to ask where the order was.
Delivery July 25 did not happen - I chased you again. I still do not have a delivery date. I email daily for updates. Let me know who would like to see the communication thread by email so you can be more accurate!!
UPDATE 3 - July 30. Still no contact from delivery company. Requesting a full refund. Can’t keep chasing and you are unable to meet original deadline, delivery date of 25th July and no one has been able to give a an actual delivery date.
Update 4 - 31July
Commitment from Maze Living and delivery company to delivering today 31 July (both by emails and phone). Guess what - another no show!!
July 25, 2026
Reply from Mazeliving
Hello,
I can see you were informed of an unfortunate delay on your order meaning it was not arriving to our depot until the 9th July.
We then dispatched the goods as soon as we could to the courier who unfortunately delayed the delivery until the 25th July. I can see our team kept pushing for quicker delivery for you and also made you aware of this, I am really sorry we were unable to deliver on time for you.
If you need anything else please let us know.
Kind regards,
Maze Living
Bit of a mix up with delivery
Bit of a mix up with delivery, arrived to collect instead of deliver, all resolved by the end of the day. Product is fabulous
July 13, 2026
Reply from Mazeliving
Hello Tracey,
Thank you for taking the time to leave us a review.
We're sorry there was a mix-up with your delivery, but we're pleased everything was resolved by the end of the day. It's great to hear you're happy with your product and that it was worth the wait.
We really appreciate your understanding and hope you enjoy your new furniture for many years to come.
Kind regards,
Maze Living
Excellent Customer Service
We are very happy with the adjustable dining table we recently bought from Maze. Communication from order to delivery was good and when we had an issue with the product (due to damage during delivery not the product itself) it was sorted without any quibbles. Have used this company before and would definitely use again.
July 15, 2026
Reply from Mazeliving
Hello Sophie,
We're delighted that you're happy with your new adjustable dining table and that everything from ordering through to delivery went smoothly. We're sorry there was an issue on arrival, but pleased we could resolve this quickly for you.
It's fantastic to hear you've used Maze Living before and would choose us again. Thank you for your continued support.
Kind regards,
Maze Living
Very poor communication
I am very happy with the product purchased, but the customer service communication has been very very disappointing with regards to managing delivery timings and expectations.
Different expectations on when the product will arrive, and then no communication about when delivery is upcoming. It was over a week late!
Then different timings initially for delivery day 7-9am, then a day before messaged it was 5.30-7.30pm and my comment ignored querying this. Luckily we were are home as the delivery in fact came at 3pm!
Very frustrating customer service experience.
July 16, 2026
Reply from Mazeliving
Hello Michelle,
I am really sorry to hear about this, I can see you got in touch with Customer Service about this and we had refunded the delivery fee you paid as an apology for the late delivery.
If you need anything else please let me know.
Kind regards,
Maze Living
Missed delivery date and didn’t accept…
Missed delivery date and didn’t accept being responsible. Very disappointing
July 13, 2026
Reply from Mazeliving
Hello Wendy,
I can see you accepted a delivery date of the 13th July and we completed the delivery on the 13th July.
Kind regards,
Maze Living
Antigua outdoor unit
Antigua outdoor unit. Amazing profuct, well packaged and delivered. A bit tricky to assemble but couple of people can do it in 2-3 hours. Very nice build quality.
July 13, 2026
Reply from Mazeliving
Hello,
We're pleased to hear you're happy with your Antigua outdoor unit and that it arrived safely and well packaged. It's great to know you’re impressed with the build quality and overall finish.
Thank you for sharing your assembly experience too — we hope you enjoy your new outdoor space.
Kind regards,
Maze Living
Waited in all day (and shifted lots) to…
Waited in all day (and shifted lots) to get a message at 4:30 pm saying :
Customer not home - Injured myself at the last delivery before this, not fit to build today.
July 16, 2026
Reply from Mazeliving
Hello Nicholas,
I tried to call today but could not get through.
I am really sorry for the delay in getting this rebooked I can see it is booked for Friday.
I have followed up with an email to apologise for the service received and I look forward to hearing back from you.
Kind regards,
Maze Living
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.