The purchasing procedure and delivery of the item was excellent, however, in my opinion it should have had a master set of instructions that tells you what boxes to open and assemble in what order.... See more
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Review summary
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What people talk about most
Reviews shaping this summary
5 days later than advised, very well packaged and comfortable height for dining and relaxing. Would have been 5+ without the delays. NB delivery advised 9 am to 5pm! Actually came 2 pm.
Company replied
When I ordered my garden furniture in January for a great price-I knew the trade off was that it would be delivered in June. And I was happy with that because I was happy with the price. Unfortunately... See more
Company replied
I planned to return items which was arranged without issue . Then after some discussions with my husband we decided to keep the items. This was all changed with fast communication and helpful assist... See more
Company replied
Company details
Written by the company
Maze Living is the lifestyle brand from Maze Outdoor Furniture. For years Maze has been the driving force behind outdoor rattan furniture as a supplier and wholesaler to some of Britain’s biggest brands. Maze Living is a brand that allows Maze products to be sold directly to the customers that love the brand - giving them access to the largest levels of stock in the UK. Maze Living is an online-only endeavour which along with offering the latest products, includes news and articles authored by the country’s best known experts in garden landscaping and exterior design.
Maze Living, #1 Trusted Supplier Of Maze Rattan Furniture
Written by the company
- We believe in providing the best quality furniture, alongside the best in customer service
Contact info
1 Boundary Road, CB9 7YH, Haverhill, United Kingdom
- 01440 710673
- www.mazeliving.co.uk
4.0
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Missed delivery date and didn’t accept…
Missed delivery date and didn’t accept being responsible. Very disappointing
July 13, 2026
Reply from Mazeliving
Hello Wendy,
I can see you accepted a delivery date of the 13th July and we completed the delivery on the 13th July.
Kind regards,
Maze Living
Antigua outdoor unit
Antigua outdoor unit. Amazing profuct, well packaged and delivered. A bit tricky to assemble but couple of people can do it in 2-3 hours. Very nice build quality.
July 13, 2026
Reply from Mazeliving
Hello,
We're pleased to hear you're happy with your Antigua outdoor unit and that it arrived safely and well packaged. It's great to know you’re impressed with the build quality and overall finish.
Thank you for sharing your assembly experience too — we hope you enjoy your new outdoor space.
Kind regards,
Maze Living
Waited in all day (and shifted lots) to…
Waited in all day (and shifted lots) to get a message at 4:30 pm saying :
Customer not home - Injured myself at the last delivery before this, not fit to build today.
July 16, 2026
Reply from Mazeliving
Hello Nicholas,
I tried to call today but could not get through.
I am really sorry for the delay in getting this rebooked I can see it is booked for Friday.
I have followed up with an email to apologise for the service received and I look forward to hearing back from you.
Kind regards,
Maze Living
Great Pergola
Great Pergola. Delivered on time by 2 helpful and polite guys. We erected it the next day, and the instructions were clear. Very happy.
July 16, 2026
Reply from Mazeliving
Hello,
We're delighted to hear you're happy with your pergola and that the delivery team provided such a helpful service. It's great to know the assembly went smoothly and that the instructions were clear.
We hope you enjoy your new pergola for many years to come.
Kind regards,
Maze Living
Helpful customer service
I planned to return items which was arranged without issue . Then after some discussions with my husband we decided to keep the items. This was all changed with fast communication and helpful assistance in friendly emails from Jason .
July 17, 2026
Unprompted review
Reply from Mazeliving
Hello Jean,
Thank you for taking the time to leave us a review.
We're delighted to hear that the return process was straightforward and that, when you decided to keep your items, everything was quickly updated without any issues.
It's wonderful to hear that Jason provided fast, friendly and helpful service throughout. We'll be sure to pass on your kind words to him.
We hope you enjoy your furniture, and thank you again for choosing Maze Living.
Kind regards,
Maze Living
Everything
Everything - thank you! Now we just need the table - fingers crossed this arrives before winter! best wishes, Jackie
July 15, 2026
Reply from Mazeliving
Thank you for your kind message, Jackie.
We're delighted to hear you're happy with everything so far. We hope your table arrives soon and that you’ll be able to enjoy your complete set for the rest of the season.
Thank you for choosing Maze Living.
Kind regards,
Maze Living
Our parasol was delivered with parts…
Our parasol was delivered with parts missing (no base). We have still not had these despite waiting over 2 weeks and phone calls waiting for nearly an hour to be answered. Very poor sustainer service from Maze.
July 15, 2026
Reply from Mazeliving
Hello Adrian,
Sorry for the wait time on the phones we have had a very busy couple of weeks, I am glad you got through to someone and I can see they immediately raised a replacement to be delivered for you.
Kind regards,
Maze Living
Exceptional garden furniture
We have bought all of our garden furniture from Maze - they offer exceptional quality, great designs and great comfort. I had to contact Phoebe from the After Sales team as I couldn’t work out to stop the tilting on my parasol and she provided amazing customer service which was greatly appreciated. Would definitely recommend.
July 24, 2026
Unprompted review
Reply from Mazeliving
Hello Steph,
Thank you for your fantastic review.
We're delighted to hear that you've chosen Maze for all of your garden furniture and that you're enjoying the quality, design, and comfort of our products.
It's also great to know Phoebe was able to help with your parasol and provide the support you needed. We'll be sure to pass on your kind words to her.
Thank you for recommending Maze Living — we really appreciate your continued support.
Kind regards,
Maze Living
Excellent foot stools!
I ordered 2 footstools for my Bramblecrest recliner chairs, whilst not an exact match, very close at 1/3 of the price. Delivered in under a week or ordering and kept fully informed via e-mail and delivered within the 2 hour window provided.
July 15, 2026
Reply from Mazeliving
Hello Samantha,
Thank you for your review.
We're pleased to hear your footstools arrived quickly and that you were happy with the delivery updates. It's great to know they were a good fit for your space and offered excellent value.
We hope you enjoy your new additions.
Kind regards,
Maze Living
Customer service
Ordered an outdoor kitchen in March and still don’t have it. They do not provide regular updates and I have to continually chase them to get a response. Their whole customer service process is extremely poor.
July 23, 2026
Unprompted review
Reply from Mazeliving
Hello Peter,
Unfortunately you have not provided any details so I am unable to reach out to help.
I am sorry to hear about the service received, if you change your mind and send us some details we will of course get in touch.
Kind regards,
Maze Living
Avoid if you want an outdoor kitchen!
Order for a new outdoor kitchen placed months ago. It never materialised, no contact from Maze - I had to contact them by online chat frequently which takes forever to get a reply. Each time, it's delayed on the water! Another week or so... Eat-Sleep-Repeat, until now, I have cancelled it and I'm waiting for my money back, which I am not chasing - I'll simply chargeback using AMEX if it doesn't appear in a few days.
July 22, 2026
Unprompted review
Reply from Mazeliving
Hello Adrian,
Thank you for your feedback, and we're sorry to hear about your experience.
We can confirm that you requested the cancellation of your order 2 days ago, and this has now been actioned. Your refund has been processed, and it should be returned to your original payment method shortly, depending on your card provider's processing times.
We sincerely apologise for the delays and the frustration this has caused, and we appreciate your patience.
Kind regards,
Maze Living
Reply from Mazeliving
Hello Belinda,
Thank you for your review.
We're pleased to hear you're happy with both the product and delivery experience. We really appreciate your support and hope you enjoy your furniture.
Kind regards,
Maze Living
Delighted with my purchase
Delighted with my purchase, the team at Maze were extremely helpful. I have a variety of Maze furniture and it is all very good quality, but I always remove the cushions and store for the winter and cover the furniture from circa October to March. Once again Many Thanks!
July 13, 2026
Reply from Mazeliving
Hello,
Thank you for your lovely feedback.
We're so pleased to hear you're happy with your purchase and that you continue to enjoy your Maze furniture. It's great to know our team has been helpful and that the quality has met your expectations.
Thank you for sharing your care tips too — we really appreciate your continued support.
Kind regards,
Maze Living
Bad responsiveness on the live…
Bad responsiveness on the live chat/phone for customer service, but great responsiveness when using social media to contact.
July 10, 2026
Reply from Mazeliving
Hello Vicky,
Thank you for taking the time to share your feedback.
We're sorry to hear that you found our response times via live chat and phone disappointing. We understand how important it is to be able to contact us through your preferred channel, and we're continually working to improve our customer service across all platforms.
We're pleased to hear that our social media team was able to assist you quickly, and we appreciate you highlighting this. Your feedback is invaluable and will be shared with the relevant teams.
Kind regards,
Maze Living
Infrared Heater
I ordered an infrared heater for my pergola, although the 1st one I received was faulty, likely damaged during transport. Maze sorted and sent a replacement immediately. Thank you for great customer service.
July 10, 2026
Reply from Mazeliving
Hello Richard,
Thank you for your review.
We're sorry the first heater arrived faulty, but we're pleased we could get a replacement sent out quickly for you. It's great to hear you received the service we aim to provide.
We hope you enjoy your pergola and heater.
Kind regards,
Maze Living
I can’t recommend Maze Living highly…
I can’t recommend Maze Living highly enough, especially Charlotte, who has been absolutely fantastic from start to finish.
I initially had concerns that I’d ordered the wrong size sofa for my space, and Charlotte couldn’t have been more helpful. She took the time to look at photos of my garden, discussed different options with me, refunded my delivery charge as a goodwill gesture, and even arranged a significant discount on an additional modular section so I could create the layout I wanted.
What really stood out was her customer service.
I’m absolutely delighted with the quality of the furniture and the finished look of my garden (even my Old English Sheepdog, Nellie, has claimed the sofa already!).
Thank you, Charlotte, for going above and beyond. You turned what could have been a stressful situation into a genuinely positive experience. Outstanding customer service and a real credit to Maze
July 21, 2026
Unprompted review
Reply from Mazeliving
Hello Lyndsay,
Thank you for such a wonderful review.
We're delighted to hear how helpful Charlotte was throughout your experience. It's fantastic that she was able to support you in finding the right layout and make the process a positive one.
We'll be sure to share your kind words with Charlotte — we're sure she'll be thrilled to hear how much you appreciated her help.
We're also so pleased that you and Nellie are enjoying your new sofa!
Kind regards,
Maze Living
Great service when we spoke to Tyler he…
Great service when we spoke to Tyler he was extremely helpful as we needed to arrange our own delivery due to the timescales....a point for improvement would be time to answer calls and emails.
July 9, 2026
Reply from Mazeliving
Hello Tony,
Thank you for your feedback.
We're pleased to hear that Tyler was able to help and make the delivery arrangements work for you. We'll be sure to pass on your kind words to him.
We also appreciate your comments regarding response times and will continue working to improve this.
Kind regards,
Maze Living
Customer Service a massive let down…
Great product but the customer service and communication massively let this company down. I have had several people interested in purchasing their own pergola and I have directed to other companies selling similar products.
June 26, 2026
Reply from Mazeliving
Hello Rachel,
Thank you for taking the time to leave us a review.
We're pleased to hear you're happy with your pergola, but we're very sorry that your experience with our customer service and communication did not meet your expectations. We understand how frustrating this must have been and appreciate your honest feedback.
We're continually working to improve our service, and comments like yours help us identify where we need to do better. We hope we'll have the opportunity to restore your confidence in us in the future.
Kind regards,
Maze Living
Terrible after sales
Terrible after sales, customer services are not communicating with each other let alone with the customer. Everytime I call I have to wait for an hour just to get through to people who just don’t have a clue how to help me, they refuse to put me through to a manager and say they cannot guarantee a manager will call me back when I requested a callback. My parasol is faulty and they promised me a replacement then when I wait two weeks for someone to call me to arrange delivery I have to call back again to then be told they don’t have it in stock and I will have to wait until next year now for my replacement! Awful service and aftercare
July 20, 2026
Unprompted review
Reply from Mazeliving
Hello,
I am really sorry to hear about this.
Unfortunately you have not provided us any details that we requested and therefore we are unable to reach out to resolve this.
Kind regards,
Maze Living
We had an issue with the light not…
We had an issue with the light not working. Pheobe resolved this issue quickly and easily and replaced the non working part. Excellent customer service
July 14, 2026
Unprompted review
Reply from Mazeliving
Hello Alex,
Thank you for your review.
We're sorry you experienced an issue with the light, but we're pleased to hear Phoebe was able to resolve this quickly and arrange a replacement part for you.
We'll be sure to pass on your kind words to Phoebe. Thank you for recognising the service provided.
Kind regards,
Maze Living
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