Mazeliving Reviews 

Blown away by the quality of product. There was a delay with delivery but certainly worth it. Great customer service, Phoebe was brilliant at keeping me up to speed with things & although one of my small stools was slightly twisted on arrival they arranged a very speedy replacement. Highly recommend Maze!!

I just wanted to say a huge thank you to Phoebe for her brilliant customer service. She was really quick to respond, sorted a replacement for my garden furniture with no fuss at all, and made the whole process so easy.

It’s so refreshing to deal with someone who is friendly, efficient and genuinely helpful. I’m really pleased with how everything was handled and wouldn’t hesitate to recommend. Thanks again, Phoebe!

Went to showroom, knew exactly what we were looking for. Purchased and arranged free delivery Excellent

Despite email assurances that my chairs would arrive today.....the 4th appointment...at 6.20 am the delivery was cancelled.
How can any company treat their customers like this.
They have had my money since April and despite a week of letters, emails, reviews, chats ....they have failed again.

Have ordered a patio dining set from Maze before so knew this would be good quality and good service and they didn’t disappoint. Ordered this lovely cantilever parasol with leds and it’s very substantial and just what we were expecting. Great quality and fits the patio perfectly. Love the tilt function on this parasol.

A small component on my L-shaped rattan sofa arrived slightly faulty. When I called Customer service, I spoke to Poppy who was extremely helpful and attentive. She emailed me to confirm a replacement part was being sent out almost immediately. Meanwhile the furniture we ordered is lovely and already having a lot of use during this hot summer spell.
Thank you!
Russell (& Stephanie)
Elstree, Herts

Good quality!

A recent Order which I received had some issues with one of the items which had failed, However having Contacted Maze Living I received excellent customer support from their after sales team. The item is being replaced and I cannot praise them enough in sorting this issue out, well done to everyone concerned.

Ordered a pergola and spent £1550 item arrived in approx 10 days, on the day of installation we had a damaged leg. Contact Maze who said they would dispatch a new leg straight away as needed it asap as needed to install for an event,after 4 days no sign of any tracking just a text to say Byeway Logistics had received it. I needed it in a few days but when contacting Maze to see where the leg is I was told it will take up to 10 to 14 days it all depends if the courier delivers in my area and have a route nearby, surely this spare part could have been dispatched on a 2-3 day delivery? I then asked if I could collect it and they told me to contact Byeway Logistics who says they do not have the leg and was notified by Maze that they would be sending but Maze say they don't have the leg? And now all emails are been ignored, this was when they said I could return the Pergola but £150 would be deducted from the cost and I would only be refunded £1400.

Checked there terms and conditions and no mention of this so was obviously just trying it on. I quoted the terms and conditions in an email and since them I've heard nothing from them.

I'm not left with a £1550 of Pergola which is useless. So only option is to put it in a van and deliver it back to them myself which is going to be a 10 hour round trip and will demand my full refund there and then.

If you have an issue with this company they seem to ignore you looking at the other Trustpilot reviews. Thank you Maze for a horrible experience.

Package arrived promptly and safely
However upon putting the parasol up I discovered that one of the bases was defective.
Having reached out to customer support that same day I am still awaiting a reply nearly 2 weeks later.

Simply put, don't buy this if you want to avoid a headache; the furniture is of extremely poor quality—you could find something better on Temu for a much lower price. And don't even get me started on the customer service—it's terrible. The return window is only 15 days, and they do everything they can to avoid helping you during that time. I managed to get a reply to one email stating there would be a £150 fee to return the product; I said that was fine and I wanted to proceed, but I haven't heard back since. I've tried contacting them via phone, email, and live chat, but there’s been no response. My return window has expired, so I’m going to try reselling the furniture on a marketplace to minimize my losses. My experience was awful; I will never buy from this store again.

Update as of July 27, 2026. I heard from the company on the same day I posted the review; they said the pickup service would contact me to collect the item. That was on the 15th, and to this day, I haven't heard from the pickup service. I’ve tried contacting the company again via email but received no response. Apparently, they only respond when they see a negative review here, which is why I’m posting again.

A great product with a very professional service from start ti finish. Will be using this company again.

We have had nothing but problems with Maze. We ordered an expensive pergola which should have been delivered before the 6th June (5 weeks after order placed) . After having to chase numerous times it finally got delivered the 8th July so took months to come. We paid some fitters to build it but there were screws missing so it could not be completely built. I have tried numerous times to get the missing pieces sent but so far Maze have ignored all emails. Would not recommend buying from this company at all. Extremely poor customer service!

The table arrived according to the expected delivery date. I am very happy with the purchase, it is much nicer than I expected and excellent quality. It required minimal assembly which was very easy. It feels very sturdy and the hydraulic movement works very well. Very happy!

Great service and fast, friendly delivery.
Absolutely love the pergola and sleek look.
Haven’t had any rain yet to check out the guttering system.
Had an issue when constructing but luckily have a great handyman. A lot of the bolt holes needed some extra attention. The powder coating was too thick for bolts to fit in pre-drilled holes.

We had a great experience in the show room, on a very hot day. Jack spent considerable time going through all our options and was extremely helpful. We decided to purchase the furniture and Teresa in the office took over. Again nothing was too much trouble, she sorted everything for us. I would highly recommend this company, the quality appears excellent and I am looking forward to our delivery later this month.

UPDATE 2** eventually they swapped the table after two weeks of me chasing on email, only for it STILL not to be plumb so it sits on a slight angle, and the team who assembled it did such a bad job I've just noticed screws still hanging out, and they have completely missed the correct holes to screw in to, it's a total sham.

DO NOT USE THIS COMPANY PLEASE AVOID - I have spent hours of my time trying to sort it and still not satisfactory. I've now requested compensation.

UPDATE** Still no contact from Maze despite the grandstanding below and a follow up email from me. Have moved to small claims.

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I would avoid Maze Living based on my experience.

I spent £750 on a dining table which arrived faulty, with the tabletop not sitting level despite being assembled correctly.

I reported the issue immediately, supplied photographs and was told a courier would contact me within 7 to 10 working days to inspect the table. That never happened.

Instead, I had to repeatedly chase for updates. Weeks later, I was then asked to send the photographs again because they couldn't find my original complaint, despite previously acknowledging the issue and arranging an inspection.

Communication has been poor throughout. I've received inconsistent information from different members of staff, no one has taken ownership of the case, and I still have a faulty table with no resolution.

When you spend £750 on a piece of furniture, you expect much better after-sales service than this.

I'm leaving this review in the hope that Maze Living finally takes ownership of the complaint and resolves it promptly. If they do, I'll happily update this review to reflect that.

I ordered an outdoor lounge from Maze in February and was told to expect delivery by end of April. They didn’t arrive until the middle of June, and when they finally did, an entire box was missing. After chasing ourselves and no communication from Maze, we found out it had been damaged in transit.

To their credit, Maze agreed to replace the damaged table. However, it was out of stock, so we had to wait until 10th July for delivery. This then also arrived damaged and with an item still missing.

They have now agreed to collect the furniture and issue a full refund, but again we have to wait 10 days for collection to be arranged. I will end up back to square one with no furniture over 6 months later, at which point Summer will be over most likely.

The delays are unacceptable, the customer service has been disappointing, many emails that take several days/a week to receive a response, and over an hour wait to speak to someone over the phone. If you’re buying for a summer project or any important occasion, don’t expect your order to arrive when promised.

If I had known it was not going to be delivered on time I would never have placed the order in the first place, let alone all of the following delays and damage. I wouldn’t recommend spending your hard-earned money here. Appalling experience.

You say you have replied to my husband. This has been a lot of chasing our end… still not resolved…. You have our money and delivered the incorrect item….. and holding onto our money for the incorrect t item….. appalling customer service. And it’s taken a week to reply to me!!!

First purchase from Maze Living and has not disappointed. Garden furniture looks great and is a great addition to our decked area. We did have a problem with one of the stools but this was dealt with very quickly and without any fuss by the after sales team. I would highly recommend Maze Living if you are looking for your next garden furniture and looking for quality products with excellent after sales.