Mbna Reviews 1,785

Poor customer service on the phone, takes ages to get through

Very unhelpful advisor ps untrained not letting me claim on my broken iPad and other damage done

I had a Sec 75 dispute via MBNA which I was successful in but MBNA won’t release my funds unless I arrange disposal of the product and provide proof. This isn’t an easy task. The specialist report they said they would pay for hasn’t been paid for. The case handler seems to be deliberately vindicated and waits the requisite five days to reply to each e mail so it is now over six months of unecessary delays. The stress has been immeasurable. The CEO Charlie Nunn needs to know who is working for him. I have made two complaints but the handler is being investigated by her colleagues so nothing happened.

Expect a lack of communication when you occur interest.

When you sign up, they do not tell you they set up a separate DD underwritten by Allianz for Home Emergency cover. I moved home which coincided with the end of the policy, I asked not to auto-renew to end the policy as of the end of January 2026. This did not cancel the Home Emergency cover policy they don't inform you that this auto-renewed. They continued to charge the £4.50/month and then are rude and dismissive on the support chats/phone when you try to find out what has happened. Do not sign up with MBNA, they operate well past the defines of what is legal.

We took out home insurance and home emergency. We had a leak from our roof onto our bedroom ceiling.
It was easy to get hold of the home emergency especially as it was 9.30pm on a Thursday night. Initially the guy on the phone seemed good and said that someone would come out the next day.
I stressed that my partner should be called as I'm not allowed to answer my phone at work. He said he wasn't on the policy although he was on our documents. He wrote down his number wrongly but I made him read it back luckily.
The next day I got a call from the call centre to book in the tradesperson. I said my partner was supposed to be contacted but she said she had no details of him. She refused to read his number back to me because of 'data protection!' Next the tradesperson phoned me and put the phone down on me when I asked that my partner was contacted. Then the tradesperson phoned again as they had been given the wrong address. I gave them the right address.
They turned up at our home but had to sit outside for 40 minutes while MBNA verified that I had given them the correct address. Then they refused to do the repair because the leak was coming from the area around the fake chimney. So it was a waste of time.
MBNA phoned a week later and left a message asking for feedback about how they did. When I phoned back they said they had no record of any claim on their system so didn't know why I was phoning. They said we should have been given a reference number over the phone when we first called and without that they couldn't find us on the system. We hadn't been given this and he said everything we had been sent via text wasn't relevant so he couldn't find the claim. This seems so bizarre as they had contacted me originally for feedback.
I went with this company assuming they would provide a good service but I won't be renewing with them.

Although my statement showed an annual credit relating to my Smart Cashback Rewards this was not credited to my account. I have subsequently attempted to contact an advisor following unsuccessful virtual attempts via the MBNA App. In 4 cases I have been redirected and the call terminated by MBNA every time. After many years I have decided to use an alternate credit card. I do not trust MBNA or Lloyds .

All i wanted to do was find out when my 0% interest rates finishes. The virtual assistant was useless and I can not find anything in my online account. Ask to speak to a representive and no one is ever available. Company fails in every single way. never using them again after this credit card finishes

A couple of weeks before maturity MBNA send an email with a link to choose maturity options. This link I believe deliberatatly doesn't work, leaving no other option other than let the investment mature and then to phone MBNA to hopefully sort the maturity options out. Hopeless company. Invest with them at your peril.

MBNA Home Insurance ,applied for Home Insurance ,when Policy arrived , quite a few Key Choices were ommitted from The Policy Document. Accidental Damage omitted , a Specific Chosen item i.e Bicycle with all relevant Details Chosen. Omitted Cancelled Policy .

Paid loan off early because to borrow more from them was a rip off compared to zopa etc…
Paid 58 days interest as a charge to pay off early..Never again for me.

Mbna BOMBARD YOUR INBOX WITH e,mals TO APPLY FOR A ANOTHER CREDIT CARD ect BALANCE TRANSFER ect WHEN YOU APPLY IT LEAVES A HARD CREDIT CHECK ON YOUR CREDIT FILE FOR 2 YEARS I WENT ONLINE TO APPLY FOR A CREDIT INCREASE TO SEE WHAT WOULD HAPPEN THE OUTCOME WAS I WAS REFUSED THE CREDIT INCREASE YOUR A JOKE Mbna YOU WILL NOT GIVE ME A CREDIT INCREASE ON THE CREDIT CARD THAT I HAVE BUT YOU WANT ME TO APPLY FOR ANOTHER CREDIT CARD WHAT THE POINT IN ME APPLYING FOR ANOTHER CREDIT CARD WITCH WILL LEAVE A 2 YEAR HARD CREDIT CHECK ALL YOU NEEDED TO DO WAS INCREASE MY CREDIT LIMIT THE BEST ABOUT IT THE JOKERS AT Mbna REFUSED ME A CREDIT INCREASE & TOLD ME I WOULD NOT BE ABLE TO APPLY FOR A CREDIT INCREASE FOR ANOTHER 6 MONTHS AFTER THEY REFUSED A CREDIT INCREASE THAT I APPLIED FOR TODAY HOW IRONIC TO Mbna DO NOT SEND ME ANY MORE e,mail TO APPLY FOR ANOTHER CREDIT CARD AS I WILL NOT BE APPLYING FOR ANY MORE.

All I want is a home insurance buildings policy, great difficulty accessing any information on the policy after paying the premium, for some reason Mbna sent me a letter 'about starting banking online' with an activation code! Totally irrelevant and a curved ball because I assumed I needed this to access my home building policy, none the wiser!!

Applied for the MBNA credit card through Supermarket.com after they advertised 1% cash back on all purchases for 12 months after being approved. MBNA would not honour this even though I showed the original advert. Disappointing so I cancelled the card.

Absolutely appalling customer service ! They tried to take an interest payment that wasn`t due. Tried the Chat bot several times to be told it cant answer my issue but I would be contacted. Heard nothing, so went back on the App to find a message saying they had closed my enquiry because I was not online ! Have now closed my account but will not be using this joke company ever again ! Steer clear would be my advice.

been with mbna for alot of years, and they have always supported me through times when needed xxxxxx

Apalling claims process. I raised on online claim with photos, and had an immediate email asking me to 'upload evidence' but nothing more specific. Their website says DON'T get an estimate as they reserve the right to appoint a contractor. Checked with an online chat agent (real person) who confirmed do not get an estimate, wait for Claims Team to contact you. They never did. Chased 2 weeks later via lloydsinsurance email provided by online agent for a claims update, again, no response. Then an automated email one month after raising the claim asking me again to upload unspecified evidence! After a torturous 'press this / press that / have you tried online' call experience and a 20 min wait, got through on the phone today to an agent who to be fair was excellent and called me back within the 15-mins promised. Explained very clearly why the claim would not be allowed, but why not reject it immediately instead of going through this farce and wasting my time? A clear example of how automated online services just make the customer experience intolerable. Will not use them again.

Applied last night for a loan, today got a message saying rejected as I’ve give them saving account or business account. Phone them up the customer adviser was a person talking like a robot: please try again in a few days and make sure your account is correct! To which I said - that is my main bank account where my salary goes in for the last 10 years. She said - please make sure your account is correct - not sure but felt she went on a script with no options to review my form. Waste of time, should have read the reviews before even wasting my time

Avoid

Dear Xxxxx - Thank you for applying for a personal loan. We can't progress your application because some of the personal information you gave us doesn't match. Please apply again if you want to go ahead and please double check that your personal info is right. Loans can't be paid into Savings or Business Accounts, so we'll need your Personal Current Account details. You can apply online 24 hours a day. Or if you need any help, call us on 0330 678 1430. We're available Mon to Fri 8am - 10pm, and weekends 9am - 6pm.

I applied for a 0% balance transfer via clearscore was accepted received all the details then card arrived transfer completed 1 month passed 1st payment was due I went into the account and discovered interest had been charged. I immediately contacted MBNA and received a reply informing me I had infact applied for a foreign exchange account, knowing I had not I uploaded the advertisement I applied for as I had took a screenshot, they then cancelled the interest but still claiming I was wrong. I have now set up a different 0% with Tesco just waiting on the card to arrive to transfer again and I have a number of texts and emails threatening to charge me a late payment and the payment on the invoice is as not due to be paid until 25th Jan. I also have house insurance with this bank and after reading reviews I will not be dealing with MBNA in the future.

It seems ridiculous in this day and age that a home insurance company cannot give you access to anything online. For the second year in a row I’ve had no notification about my renewal price, and because I’m on an auto-renew for the policy (full annual amount coming out of my bank account!) there’s not even any way to update my settings and override auto-renew. Thankfully, the renewal was relatively competitive but, all the same, I would like to be able to access my policy documents, details about the home emergency cover, etc. but this is not possible and nothing ever seems to get sent through the post.
I finally got a renewal letter of sorts, but without the actual price included anywhere in it. It was more an explanation of why I hadn’t had a proper renewal due to a “systems error “.
Come on MBNA - pull your socks up! This is no way to run a business. I hope to God that if I do ever have to make a claim, it’s going to be a little less frustrating than the renewal procedure. But the other reviews here really don’t fill me with hope.