Been a customer for a while. Professional & easy to deal with. I only purchase the milk which has been known to last a week once opened. Great delivery service and account comes with a McQueens app to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good quality milk. We have not been able to access the customer portal. Our welcome offer discounts were not applied. That was resolved as soon as I phoned customer services. I have had 4 weeks of del... See more
Company replied
After a rocky start everything is sorted now. Deliveries are on time and the products are lovely. It's great that doorstep deliveries are continuing as the milk is far tastier than the supermarkets an... See more
Company replied
Error in delivery ie extra left easily resolved at no extra cost to me. Excellent customer service. Portal very easy to use when need to make changes to weekly orders. Delivered VERY early. Delicious... See more
Company replied
Company details
About McQueens Dairies
Written by the company
McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.
We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.
Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households! Get your milk delivered 🥛 Explore Vitamin D milk ☀️ Socials/Key links 🤳🏻
At your doorstep for 7AM
Delivering in all conditions, all year round!
At McQueens Dairies, we deliver to thousands of doorsteps every night, with the promise of some of the freshest product in the country, at your door before you wake up for your morning coffee.
Contact info
20 High Craighall Road, G4 9UD, Glasgow, United Kingdom
- 0330 555 5588
- hey@mcqueensdairies.co.uk
- www.mcqueensdairies.co.uk
3.9
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good service
Really good service, never been late, milk always arrives when it should.
The online system to amend your order or book holiday slots is great.
Happy we signed up.
August 25, 2026
Unprompted review
Reply from McQueens Dairies
Hi Aaron, thank you for leaving us a 5 star review⭐ Your feedback is invaluable to us. We are so glad to hear our deliveries are working well for you and that you are happy with our online system that allows you to have full control over your order📲
We are happy to have you be part of our round and appreciate the support that you show us!
Kind Regards,
McQueen's Team🥛
Missed delivery
The response was very polite, very helpful and was able to sort my issue.
August 25, 2026
Unprompted review
Reply from McQueens Dairies
Hi Sharon, thank you very much for taking the time to leave us a review and let us know more about your experience.
I'm very sorry to hear that one of your deliveries never arrived. This is not the standard of service we strive to provide for our customers and can appreciate any frustration this may have caused you.
I am however pleased to hear that upon speaking with our customer service team, they were able to resolve this for you and take the correct measures to ensure that no further issues will occur moving forward.🙌
If at any point, you need any help with your delivery, or have any questions, please reach out, We will always be on hand to assist you.
Thank you again for your support and understanding😊
Kind Regards,
McQueen's Team🥛
Hassle free and dependable!
August 25, 2026
Unprompted review
Reply from McQueens Dairies
Hi Mr Matthews! 👋
Thank you so much for your 5⭐ revview! 🤩💫
Delighted to hear that you enjoy the hassle-free nature of our service and get to enjoy the traditional milk delivery service. 😁🥛
Thanks again for your support. 🙌☺️
Fantastic
Fantastic. It’s really is the nicest milk around. And the milkman always creeps up the driveway as he delivers nice and early
August 24, 2026
Unprompted review
Reply from McQueens Dairies
Hi Sarah! 👋
Thank you so much for sharing your kind feedback with us. 🤩💫
We are delighted that you are enjoying the nicest milk there is and nice and early deliveries. 🤗🙌🥛
Your continued support is what keeps us going. ☺️👏
Very reliable and friendly!
August 25, 2026
Unprompted review
Reply from McQueens Dairies
Hi James,
Thank you so much for the 5-star review! ✨
It's great to know that our team is friendly and our service is reliable. Thanks for your support! 😁🥛
Set up an order
Set up an order, delivery dates & payment plan with Jack today all done very quickly & professionally, now looking forward to my items arriving.
August 25, 2026
Unprompted review
Reply from McQueens Dairies
Hi Ton,
Thank you so much for the amazing review!
We're thrilled to hear that Jack was quick & professional setting up your order and payments. We strive to provide excellent service and it's great to hear it's been appreciated. 🙌😊
We would like to welcome you to the milk round! We hope you enjoy your first delivery! 🥛😁
Noisy 2am deliveries using flat bed…
Noisy 2am deliveries using flat bed diesel trucks!!!! DO NOT USE who r u helping ?
August 24, 2026
Unprompted review
Reply from McQueens Dairies
Hi Terri - Thank you for taking the time to share your experience with us. We are truly sorry to learn of the way our driver has been conducting themselves in your area. This is not the standard expected of our drivers.
Our drivers are expected to deliver in a quiet and respectful manner give the time that we deliver at. This includes being respectful to all residents in the area. Apologies that your experience did not reflect on this.
We want to get the right steps in place to ensure that this does not happen again. If you can please contact our customer service team via Live Chat, social media or by calling us on 0330 555 5588. The team will be able to file a complaint to the relevant delivery team and ensure it won't happen again.
Thank you for bringing this to our attention and we want to get this resolved ASAP.
New customer
Delivered as arranged, Customer service contactable, friendly,polite and helpful
August 25, 2026
Unprompted review
Reply from McQueens Dairies
Hi Sharon,
Thank you for the amazing review! 🌟💙
We're delighted to hear that your deliveries arrive just as promised and that you've found our Customer Service Team to be friendly, polite, and helpful. 😊🚚🥛
Providing reliable deliveries and excellent customer service is what we strive for every day, so it's wonderful to know we've hit the mark for you.
Thank you again for your kind words and support. It truly means a lot to us! ✨💙
I have just had my first delivery
I have just had my first delivery . The milk is lovely . Havnt tried the other products yet. It's nice to get up to have milk on the doorstep.
August 25, 2026
Unprompted review
Reply from McQueens Dairies
Hi Angela,
Thank you so much for the fantastic review! We're glad you enjoyed your first delivery, we're thrilled to hear the milk is lovely. 😁🥛
Having milk delivered to your doorstep is so convenient isn't it! Thanks again for your support and here's to many more deliveries! 🤩✨
TERRIBLE THE MILKMAN WAKE YOU UP AT 12…
TERRIBLE THE MILKMAN WAKE YOU UP AT 12 O’CLOCK AT NIGHT BANGING YOUR GATE. GOOD LUCK IF YOU WANT TO CANCEL ABSOLUTE LOAD OF CRAP THEY TRY USE EVERY OTHER OPTION TO MAKE YOU STAY WITH THEM WOULD NOT RECOMMEND.
March 16, 2026
Reply from McQueens Dairies
Hi Jordan - Thank you for taking the time to share your experience with us.
I do apologise about the driver conducting themselves in a manner that is unacceptable and not the standard we aim to deliver. Due to the time our drivers operate at, it is expected that they deliver in a quiet manner that is respectful to not only our customers but also local residents in the area. Apologies that your experience did not reflect on this.
I am sorry to hear that you decided to cancel down with us following this and that the process was not as smooth as it should be. We aim to provide a smooth and seamless experience for all customers regardless of the query. It is disappointing to hear that your experience did not reflect on this. Your feedback will be shared with the relevant team for future consideration.
Once again, we do apologise that your experience did not reflect the one expected of our service. We thank you for taking the time to share your feedback as value every level of feedback that we receive.
Really good reliable milk delivery and…
Really good reliable milk delivery and their customer service is excellent too highly recommend McQueens Dairies
August 24, 2026
Unprompted review
Reply from McQueens Dairies
Hi Elizabeth! 👋
Thank you so much for your lovely 5⭐ review! 🤩💫
We are delighted to hear the reliability of the service works out for you. We are all about giving that customers the freshest way to wake up through our service. 🤗🙌🥛
Delighted to hear that your customer service experience with us went down a treat also. ☺️👏
convenient, less waste and great quality …
The milk is always at the door in the morning and it saves me a trip to the shop. The milk and orange juice is great quality and it's less plastic waste because it comes in glass bottles and I leave the glass bottles outside and they collect them.
July 19, 2026
Reply from McQueens Dairies
Hi Laura! 👋
Thank you so much for your lovely review and for supporting what we strive to achieve here at McQueens! 😁🙌
We’re delighted to hear that our service is making your mornings a little easier, and are supportive of our initiative to help reduce plastic waste. ♻️🥛
Great to have you on board, and we can’t wait to keep bringing you fresh, farm-quality goodness for many more deliveries to come! ☺️
Excellent service delivering our milk twice a week in the early hours.
Excellent service
August 24, 2026
Unprompted review
Reply from McQueens Dairies
Hi Mr Brear! 👋
Thank you so much for sharing how your McQueens experience has been going! 😁👏
Delighted to have you on board and we want to say cheers for your continued support. 🤗🙌🥛
Easy to set up
Was easy to set up and the Jack the person I spoke to was very clear and helpful.
August 24, 2026
Unprompted review
Reply from McQueens Dairies
Hi Nichola,
Thank you for the lovely review! We're glad to hear Jack was very clear and helpful setting up your order. We always want to provide a seamless experience for our customers so we're happy to hear you agree.
Thanks again for your support! It truly means a lot. 😁🙌
Like a stalker but worse. No respect for gdpr or pecr rights
It is very rare for me to get this angry about a company that I voluntarily go to review sites.
I gave my phone number to one of their canvassers who said they would deliver trial yogurt as I don't drink milk.
The only thing being delivered was textmessages. Incessantly. Every. Fricking. Day. I've been begging with them for over four weeks now to comply with my right to be forgotten, thusfar unsuccessfully.
Now they are claiming in the text messages that I owe them payment, despite having received nothing and having signed up for nothing.
I sincerely hope this is not how they treat vulnerable persons.
August 24, 2026
Unprompted review
Reply from McQueens Dairies
Hi Zeyneb,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
It is concerning to hear that, after speaking with one of our canvassers about trialling our yogurts, you did not receive any deliveries. It's also disappointing to learn that you were subsequently bombarded with messages about setting up deliveries despite not having received any products in the first place.
We're particularly sorry to hear that you were contacted regarding payments for items that you never received. We completely understand how frustrating and confusing this must have been.
We have reached out to gather further details so that we can investigate this matter thoroughly and determine exactly what went wrong. We are keen to get this resolved and ensure that any concerns regarding your account are addressed appropriately.
Once again, we sincerely apologise for the inconvenience and frustration caused. Thank you for bringing this to our attention, and we hope to sort this out for you as soon as possible.
The convenience of knowing milk will…
The convenience of knowing milk will always be delivered on time, makes life a little bit easier.
August 24, 2026
Unprompted review
Reply from McQueens Dairies
Hi AR! 👋
Thank you so much for taking the time to share your lovely 5⭐ review! 🤩💫
How great if that feeling of waking up to the sight of farm-fresh milk on your doorstep? 😄🙌🥛
Our service is all about helping make our customers lives that little bit easier. Great to hear that has been reflected on your experience. 🤗✨
Shocking
Shocking! And you can't even email them. We started off with milk being delivered 2 doors down instead of us. Fair enough that was refunded.. then we had unpaid bill, called a few weeks ago, paid and cancelled the milk.. not delivered since yet somehow now we are being threathend with debt collectors over 4GBP bills apparently from May. The cheek of it! Do not use!
August 24, 2026
Unprompted review
Reply from McQueens Dairies
Hello,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
We're disappointed to hear that your order was delivered to the wrong address. We understand how frustrating this must have been. We're pleased that our team was able to investigate the issue and apply the appropriate credit to your account, but we appreciate that this does not make up for the inconvenience caused.
We're also sorry to hear that you decided to cancel your service with us. It is particularly concerning to learn that, after your cancellation, you have been contacted regarding payments relating to deliveries from May. We understand why this would be confusing and frustrating.
To help resolve this matter, please contact our Credit Control Team on 0141 473 8995. They will be able to review your account in detail, investigate the outstanding balance, and provide further assistance.
Once again, we sincerely apologise for the inconvenience caused and thank you for bringing this to our attention.
Not keen on the use of AI but it’s…
Not keen on the use of AI but it’s possibly an age thing. Much prefer communicating with real people from the outset so happy to email and wait for a response. All good though and a friendly efficient service resolved my query in minutes. Thank you
August 24, 2026
Unprompted review
Reply from McQueens Dairies
Hi Eileen! 👋
Thank you so much for taking the time to share your experience with us. ☺️👏
We’re really pleased to hear that, despite your preference for speaking with a real person from the outset, our team were able to resolve your query quickly and efficiently. That’s exactly the kind of service we want all McQueens customers to receive! 😁🙌
We completely understand that using AI at the beginning of the customer journey isn’t for everyone. It’s there to help us securely verify your details and make sure our support team have the information they need to get your query resolved as quickly as possible.
We really appreciate your honest feedback, and we’re glad we could get everything sorted for you. 🤗
This service started off well
This service started off well, and initially I was happy with the service provided. However, there were a fair few occasions where my milk was delivered to the wrong address.
Recently I cancelled my subscription, and obviously i expected a final bill; McQueens have tried charging me double - apparently for a missed payment on a day that I never paid on, and my bills were paid by direct debit! Moving forward, i'll think that i'll just buy all of my products in person - subscriptions in general are just becoming a headache.
August 24, 2026
Unprompted review
Reply from McQueens Dairies
Hi Ashra,
Thank you for taking the time to share your experience with us. We're pleased to hear that you've generally found the service to be good.
We're sorry to hear that some of your deliveries were left at the wrong address. This is certainly not the level of service we aim to provide, and we understand how frustrating and inconvenient this must have been.
We're also sorry to hear that you decided to cancel your service and experienced issues with billing, particularly regarding charges that appeared to be doubled following a missed payment.
If you still have any questions or concerns regarding your account, we'd encourage you to contact our Credit Control Team on 0141 473 8995. They will be happy to review your account, explain any charges, and provide further assistance.
Thank you again for your feedback. We value all customer comments, as they help us identify areas where we can improve our service and customer experience.
All Good Till You Try To Cancel
Great concept with excellent products completely let down by very poor portal and nonsensical cancellation process. In this day and age it is ridiculous that one cannot cancel online but have to phone them up or try to deal wit a useless bot. I will not be returning until they have sorted all this out.
August 17, 2026
Unprompted review
Reply from McQueens Dairies
Hi Hugh,
Thank you for taking the time to share your feedback. We're very sorry to hear that you found our online portal disappointing and that the cancellation process did not meet your expectations. This is certainly not the level of service we strive to provide.
We're sorry to hear that your experience with the portal was poor. We have recently introduced a new customer portal and are continuing to develop and improve it by adding new features and functionality. We appreciate your feedback and understand that there is still work to be done to provide the best possible user experience.
We're also sorry that you were disappointed with our cancellation process. We ask customers to cancel over the phone so that we can ensure there are no outstanding balances on the account and that any final account queries can be resolved before the account is closed. However, we understand that this process may not always meet everyone's expectations, and we appreciate your comments.
Thank you for your honest feedback. We will ensure it is shared with the relevant teams as we continue to improve our services and customer experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.