This the second time we have tried Mcqueens. The first time wasn't good but this time has been fine. I contacted customer service via the live chat today as my direct debit hasn't been working and J... See more
Company replied
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Review summary
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What people talk about most
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I was told by the door to door annoyance that I would only be signing up for a free trial and that I would be contacted and asked if I wanted to go ahead and start the direct debit. Well this never... See more
Company replied
Excellent service, and always on time. Fast and polite in fixing any issues that may crop up. Spending a little bit more on having the basics delivered, actually saves me money as I'm not popping into... See more
Company replied
After a rocky start everything is sorted now. Deliveries are on time and the products are lovely. It's great that doorstep deliveries are continuing as the milk is far tastier than the supermarkets an... See more
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Company details
About McQueens Dairies
Written by the company
McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.
We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.
Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households! Get your milk delivered 🥛 Explore Vitamin D milk ☀️ Socials/Key links 🤳🏻
At your doorstep for 7AM
Delivering in all conditions, all year round!
At McQueens Dairies, we deliver to thousands of doorsteps every night, with the promise of some of the freshest product in the country, at your door before you wake up for your morning coffee.
Contact info
20 High Craighall Road, G4 9UD, Glasgow, United Kingdom
- 0330 555 5588
- hey@mcqueensdairies.co.uk
- www.mcqueensdairies.co.uk
3.9
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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I absolutely love this milk delivery…
I absolutely love this milk delivery company. The milk is so fresh and tasty, the service is excellent, the delivery is always good timing. I can’t wait to be able to restart mine up again when I can. If you want fresh, tasty and quick milk then this company is the one. You can order different things on the website to come each week as well as milk. My partner loved there chocolate milk!
June 9, 2026
Reply from McQueens Dairies
Hi Leah,
Thank you so much for your wonderful review! 😊
We're delighted to hear how much you love our milk delivery service. It's fantastic to know that you're enjoying the freshness and taste of our milk, along with reliable deliveries and the excellent service you've received.
We're especially pleased that you've explored some of the other products available on our website, and it's great to hear that your partner loved the chocolate milk! 🍫🥛
Thank you for your kind recommendation. We can't wait to welcome you back when you're ready to restart your deliveries, and we'll be here to keep bringing fresh, tasty products straight to your doorstep.
Still waiting for my July and now August credits even after multiple phone calls.
Still waiting for my July credit , even after spekaing to the number i was given after my first one star review. I have, in total paid £29.32 and all I got for that, that I could use was an apple and an orange juice on my first delivery. My delivery instructions hadn't appeared on the wesite so my yoghurts and dairy were left where it gets warm, they had started to turn. My first order was for £11.45 , I rang straight away and was told my two yoghurts and milk would be refunded this was July, i'm still waiting for that very first refund. My next order was two orange juice , I paid and got them. Then I got an email saying a sytem error had occured but my direct debit wouldn't be taken again, it was, it was taken again four days later, not yet refunded. I then got charged a further two direct debits and got nothing as I had previously spoke and after getting no earlier refunds, I rang again, cancelled the orders and said I was closing my account once my refunds were in my bank. The money was taken out my account , not yet refunded. So I rang, yet again and even then after giving my payment details to affect the refunds have still not got them. Basically I have paid £29.32 for three orange juice and one apple juice. (I previously stated i paid £29.73, I was incorrect as I had added it up wrong).
August 27, 2026
Unprompted review
Reply from McQueens Dairies
Hi Stephen,
Thank you for taking the time to share your experience with the service.
Firstly, I'm very sorry to hear about the issues you've encountered with McQueens, particularly for the length of time it has taken to resolve your query.
I completely understand how frustrating this situation must be for you, and I appreciate that, on this occasion, we have fallen short of the level of service we aim to provide.
I have sent you a request for more information, as I would like to review your experience in further detail, including the phone conversations you've had with our team.
Once again, I sincerely apologise for the inconvenience and frustration this has caused. Thank you for your patience and for giving us the opportunity to look into this further.
The lovely guy who sorted out a little…
The lovely guy who sorted out a little typing error for us was fantastic and sorted everything out for us definitely a 10/10 for all his help
August 27, 2026
Unprompted review
Reply from McQueens Dairies
Hi Christopher! 👋
Thank you so much for sharing your experience with us. 🤩✨
Delighted to hear that the small admin issue could be resolved by our team. 🤗🙌
Our support staff will always be there no matter the query and always aim to assist the 10/10 manner you expect. Great to hear this is how this went for you. ☺️👏
Bonnie was really helpful on the live…
Bonnie was really helpful on the live chat sorted out all issues quickly and politely 😊
August 27, 2026
Unprompted review
Reply from McQueens Dairies
Hi Bonnie! 👋
Thank you so much for taking the time to leave a lovely 5⭐ review with us! 🤩💫
We are delighted to hear that Bonnie was able to help in a quick and polite manner. ☺️✨
This is exactly the type of service that we want all customers to have. Delighted to hear this was reflected for you in your experience. 😄🙌
Good service
Great service always friendly and helpful when you phone been getting my milk delivered for a while had no issues would highly recommend Mcqeens
August 27, 2026
Unprompted review
Reply from McQueens Dairies
Hi June,
Thanks so much for your lovely review!🥛✨
We're delighted to provide a friendly and reliable service🙌
We appreciate your continued support and look forward to delivering again soon🚚
I was told by the door to door…
I was told by the door to door annoyance that I would only be signing up for a free trial and that I would be contacted and asked if I wanted to go ahead and start the direct debit. Well this never happened and I ended up receiving milk which we didn't agree to. My fault, I should have cancelled straight way but I left it a few weeks and then received a message to pay x amount for the milk.
I only wanted to cancel as we just don't use alot of milk, can't fault the product, when used it tasted like quality milk.
May 6, 2026
Unprompted review
Reply from McQueens Dairies
Hi Kieron,
Thank you for taking the time to share your experience with us. We're very sorry to hear about this.
It is concerning to hear that our canvasser described the service as a free trial. Our trial products are chargeable, and this should have been clearly explained from the outset. We will ensure your feedback is passed on to our Sales Team for further investigation.
We're also disappointed to hear that no one from our team contacted you after your first delivery. As part of our usual process, a member of the team should reach out to discuss your experience and whether you would like to continue with regular deliveries. We're sorry that this did not happen.
While we're sorry to see you go, we're pleased to hear that you enjoyed the products and found them tasty. 🥛😊
Thank you again for your feedback. It helps us identify where we need to improve and ensure a better experience for our customers going forward.
Operator Service
The operator looked into my issue in detail and put measures in place to ensure my orders are going to be delivered to the correct address. They were very apologetic about the situation which is becoming frustrating for me.
August 27, 2026
Unprompted review
Reply from McQueens Dairies
Hi Susan! 👋
Thank you for taking to share your experience with us. ⭐✨
We are sorry to hear that there was an ongoing issue that has left your frustrated. 😞
However, we are happy to hear how the measures were taken to ensure that this does not happen again by our support staff. Our staff will always go above and beyond for our lovely customers, regardless of the query. Glad to hear your experience matched this. 🤗🙌
Excellent service
Excellent service, and always on time. Fast and polite in fixing any issues that may crop up. Spending a little bit more on having the basics delivered, actually saves me money as I'm not popping into the shops twice a week!!
August 27, 2026
Unprompted review
Reply from McQueens Dairies
Hi Chris! 👋
Thank you so much for sharing your 5⭐ experience with us. 🤩💫
Great to hear that the service has worked for you and enjoy our farm-fresh milk arriving nice and early. 😁🌄🥛
Our service is all about providing our customers with that easier way to get basics like milk. So, delighted to hear we can deliver on this for you. 🤗🙌
Super quick and easy support
Super quick and easy support and issue dealt with immediately, chirpy people on the chat facility too.
August 27, 2026
Unprompted review
Reply from McQueens Dairies
Hi Paula,
Thank you for lovely review! We're thrilled to hear you're finding our customer service super quick and easy. We strive to provide seamless experience for our customers. ✨🤩
Thanks again for your support. It truly means a lot! 😁🥛
Came and knocked on my door to see if…
Came and knocked on my door to see if id like deliveries the lad Aaron was nice and polite and explained it all to me. Got a follow up call to see if I was happy to go ahead once again lovely and polite and helpful. Cheap also for milk delivery looking forward to my delivery's
August 26, 2026
Unprompted review
Reply from McQueens Dairies
Hello,
Thank you for sharing your experience with us! We're delighted to have you on board 😁🥛
It's great to hear Aaron was polite and explained our services to you. We're also happy to hear that your following call was helpful and polite. We strive to provide excellent customer service so we're glad to hear you agree.
Thanks for your support and cheers to many more deliveries! ✨🙌
Very helpful and polite made things…
Very helpful and polite made things easy and was very patient
August 27, 2026
Unprompted review
Reply from McQueens Dairies
Hello,
Thank you for the amazing review! 😁🙌
We're delighted to hear that our customer service has been very helpful and polite resolving all your queries. We strive to provide excellent customer service so it's fantastic to hear that it's been appreciated. ✨
Account set up
Sophie called to set up account was very helpful and polite
August 27, 2026
Unprompted review
Reply from McQueens Dairies
Hi Lynne,
Thank you for the lovely review! We're delighted to hear that Sophie was able to set up your account and that she was very helpful and polite. We'll surely pass your lovely words to her! 🤩✨
Thanks again for your support and welcome to the milk round! 🥛😁
Rang to cancel my order because I…
Rang to cancel my order because I thought it was too small i spoke to sam who was very helpful and sorted it all out including setting up my online account very patient and friendly.
August 27, 2026
Unprompted review
Reply from McQueens Dairies
Hi Louise! 👋
Thank you for sharing your feedback with us today. ☺️🙌
We are delighted to hear about the patient and friendly experience you had with Sam. It is the type of experience we want all customers to have. 🤗✨
We will make sure that Sam hears about your kind words. 😁🥛
Quality and customer care
Been while with McQueens Dairies and love all about it fresh milk to your door step! My coffee never tasted better! This morning however I was missing part of my order and I reached out to customer care and they was quick, polite and top of their service to resolve issue! Thank you for all you guys do! Recommend 1000%
August 27, 2026
Unprompted review
Reply from McQueens Dairies
Hi Zane! 👋
Thank you so much for your lovely 5⭐ review. 🤩💫
How great is that feeling of waking up to farm-fresh milk straight to your doorstep? 😄🙌🥛
Delighted to hear we can help with make your coffee even better. ☺️👏☕
We happy to hear that our support staff were able to assist with your query in the polite and quick manner we expect all customers to have. 🤗✨
Needed to contact via their messaging…
Needed to contact via their messaging service. Issue sorted very quickly and efficiently.
Milk and other provisions always fresh. Excellent service
August 27, 2026
Unprompted review
Reply from McQueens Dairies
Hi Michael,
Thank you for the lovely review! 😊✨
We're glad to hear your queries were sorted quickly and efficiently via our live chat. Also it's fantastic to hear that our products are always fresh at your doorstep. We strive to provide fresh quality and top customer service so it's always great to hear it's been appreciated.
Thanks again for your support. Cheers to many more deliveries! 🥛😁
New customer and they have been amazing…
New customer and they have been amazing and very patient with me moving
August 27, 2026
Unprompted review
Reply from McQueens Dairies
Hi Sophie,
Thank you so much for the great review! 🤩
Welcome to the milk round! 🥛🚚 We're absolutely delighted to have you on board.
It's fantastic to hear that you've had such a positive experience with us so far and that you've found the service amazing.
Thank you again for your kind words and support. We look forward to delivering to you for many years to come! 🌟🥛
Connected to an agent quickly and quick…
Connected to an agent quickly and quick service
August 27, 2026
Unprompted review
Reply from McQueens Dairies
Hi Sophie,
Thank you for the 5-star review! We're delighted to hear that you easily connected with one of our agents and answered your queries quickly. That's exactly what we aim for!
Thanks again for your support, it truly means a lot! ✨🥛
Fresh milk & Great delivery service
Fresh milk & Great delivery service ,
Easy to apply holiday dates.
August 27, 2026
Unprompted review
Reply from McQueens Dairies
Hi Tracy! 👋
Thank you so much for your review! 🤩💫
We are delighted to hear that the farm-fresh milk has been hitting the mark for you. 😁🙌🥛
We also are glad to hear you enjoy the easy nature of pausing whenever you need. ☺️👏
Kevin P was very warm and welcoming and…
Kevin P was very warm and welcoming and assisted me with setting up my orders. Was informative and happy for me to ask any questions I had.
August 27, 2026
Unprompted review
Reply from McQueens Dairies
Hi Brianne! 👋
Thank you so much for taking the time to share a 5⭐ review of your experience with us. 🤩💫
We are delighted to hear that Kevin was able to make the set up process easy for yourself. We will make sure to pass along your kind words. 😁🙌
Great to have you on board. ☺️🥛
In the beginning there were a couple of…
In the beginning there were a couple of missed deliveries but I just put that down to teething problems, money was refunded and since then everything has been great
June 15, 2026
Unprompted review
Reply from McQueens Dairies
Hi Francesca,
Thank you for taking the time to leave a review.
We're very sorry to hear that a couple of your deliveries were missed when you first started with us. This is certainly not the level of service we strive to provide, and we understand how frustrating that must have been. 🚚
We're pleased to hear that the appropriate credits were applied to your account and, most importantly, that everything has been running smoothly since then. 😊 It's great to know that you're now enjoying the service and having a positive experience with us.
Thank you again for your support and understanding. It truly means a lot to us! 🌟🥛
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