Meaco (U.K.) Limited Reviews 5,219

Our dehumidifier (led display) stopped functioning, which meant that the whole unit wouldn't operate. Fortunately our unit was under warranty, so it was just a matter of contacting customer service (who were great), and following the procedure for sending the unit back. They even sent us an appropriately sized box in which to pack and return the item. Communication throughout the returns and repair process was on point....and we got out unit repaired and returned in next to no time. We now have a serviced and fully functioning dehumidifier. Many thanks for your amazing service.

I recently had an issue with my Meaco DD8L dehumidifier, which developed a fault where it would stop after a few minutes of running. After contacting Meaco support, I was given clear and straightforward instructions on how to return the unit for inspection.
The whole process was very smooth. Communication was good throughout, and I was kept informed of what was happening. The unit was returned promptly after inspection, along with a detailed service report outlining the work carried out.
I was particularly impressed that they didn’t just do a basic repair — several key components were replaced, including the main PCB, sensors, fan, and desiccant wheel. It’s now working perfectly again.
Overall, I can’t fault the service. Professional, efficient, and thorough from start to finish. I wouldn’t hesitate to recommend Meac

I just wanted to share my experience with Meaco.

I had a machine from them that unfortunately failed after about two years, but I have to say — their response was absolutely outstanding.

They sent me a box, arranged everything, and handled the return for repair smoothly from start to finish. The whole process was really straightforward.

The staff were also incredibly helpful on the phone, which really builds my trust in Meaco products.

There aren’t not many companies out there that offer this level of care and customer service anymore — genuinely impressive.

Really glad I chose their product 👏

Our Meaco dehumidifier broke down just after the two year warranty period had expired. On contacting Meaco, they arranged, uplift, repair and return of the dehumidifier at no cost to myself. Found their staff to be friendly, and considerate, with no fuss,to dealing with the issue.Nice to know they take customer issues seriously and are prepared to back this up with positive action.

Quick and efficient response. Excellent customer service. Repair carried out very fast and our dehumidifier is being delivered back to us today.

Amazing product. It reduced the humidity in my flat and also speed up the drying of my clothes. After 2 years the product stopped working I contacted the company and the product have a 5 years warranty. They ve dealt with the repair in less than week. I am very impressed

The instructions for packing my dehumidifier were clear and a return label was sent out as a pdf. The carriers were great and I was informed when the item was received by Meaco. The repair was done speedily and I was sent a service report.
The return of the item also went smoothly and it arrived within the times given.
It was throughout a 5 star experience.

This company is absolutely fantastic. Meaco arête one had issues after 2 and a half years. They sent a box to pack it up, they paid for DPD returns, they fixed it and serviced it. No quibbles, no drama.
This is how companies should operate, competitors take note.

I have had a meaco arete one 25l for just over 2 years - its brilliant however it recently developed a fault where the display stopped working and stopped working. PCB fault.

I contacted meaco via their site, and i was contacted within 48 hour and advised i would receive a box via DPD as i threw my original out and a few days later they would be back to pick it up.
It was sent off and within 3 days its back from repair and it seems to be working perfectly. We have a lot of electronics and its shocking how often we have breakdowns and its rare to have product support without jumping through hoops so while i have had a fault (and googling it it seems common) they have sorted the issue with minimal effort from me other than printing off a message and boxing the item. I will always prefer to spend extra with a company knowing that they back their product and in this case i felt compelled to give a 5 star review, the product is good , the support is good cant ask for anymore.

Have a MeacoDry Arete® One 10L Dehumidifier / Air Purifier that I bought in 2023 and it has been drying clothes are cleaning the air better than all the cheaper rubbish models I tried.
After much use It finally had an issue starting recently. I contacted Meaco and got mine sent back and fixed in about a week so I am impressed with not only the product itself but the customer support you get with warranty too. Good job guys!

Excellent Customer service from Meaco. Polite and professional assistant and took time to understand my problem. Supplied a faulty part without question. Would definitely buy from Meaco again. Thank you Teresa.

Ordered an air conditioner yesterday morning which was £579. All over the website they claim “Free Next Day Delivery” . I have woken up this morning to see there has been no progress with my order and it hasn’t even been shipped to DPD yet so most definitely won’t be here today. No communication from the company whatsoever so far.

Excellent service, from my phone call to receiving the item back fully working, was six working day. All work carried out under there guarantee.

Had to get my device repaired - a small issue with sensors- and had it serviced at the same time. Meaco was second to none when it came to the communication around the repair event, dropping off a box for transport, organising transport, fixing the unit in no time and sending it back. It was even additionally cleaned beyond the normal service. Amazing customer service, very pleased!

1. Purchased Meaco Arête One Dehumidifier with 5yr guarantee 28.02.22
2. Operated efficiently until 26.02.26
3. Rang Meaco, explained breakdown 26.02.26. Meaco offered to send packaging and arranged return of unit on 02.03.26
4. Packaging delivered 27.02.26
5. Returned unit to Meaco 02.03.26
6. Full service report received 04.03.26
7. Unit received returned in working full order 05.03.26.
This is quite the most efficient service we have received from a U.K. based company in many years and that is no exaggeration. 7 days from complaint to delivery of repaired goods is simply outstanding. Meaco should be VERY proud of its staff and service levels.

Excellent service very speedy and keeping me updated.

My older product developed a fault while still in Warranty. Meaco customer services were excellent, talking me through the process. I then had to send this to them for repair with the prepaid delivery they covered. Meaco even sent me a padded box to use, and to send this back in.
I was kept informed of the progress and repair, and the unit was shipped back to me quickly.
Fantastic service, great communication. Highly recommended.

Dehumidifier stopped working, contacted Meaco and was told they would arrange for dehumidifier to be picked up and looked at. Once received they did a marvellous job and replaced faulty part and returned same day. Dehumidifier now up and running again just like new. Excellent service, excellent product made a great difference in our house no more condensation

From customer service to turn around of product this was an amazing service. Thank you

After two years and one month, we had an issue with our 12l Meaco dehumidifier Arete. We had registered the unit with Meaco when we bought it, which was really useful when we had our issue. The unit had started to get very warm and made a loud clanking sound. I rang Meaco's customer service team and went straight through to a 'human' to talk through the problem. She took my name and address and immediately found our purchase details. It was guaranteed for five years and the repair would be covered. She arranged for a big box to be delivered so we could send it for repairs (it arrived the very next day). We took it to a local drop off point. We were kept in contact all the time and sent a report from the engineer after five days. They had replaced two items and were sending it back to us. From start to finish was only one week. It works perfectly again. What fantastic service. We are very grateful. Whilst we paid a premium for the dehumidifier, it has been well worth the extra money.