MedExpress Pharmacy Reviews 

54,047
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 21,429 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and appreciate how carefully their products are packaged to ensure safe arrival. Consumers feel well looked after because staff conduct thorough medical history checks and provide genuinely helpful advice. People also enjoy receiving regular updates and find that managing and reordering their supplies is remarkably straightforward. Some people were dissatisfied with customer support, mentioning slow response times, unhelpful interactions, and missing packages. A few reviewers experienced frustrating communication hurdles when trying to resolve delivery problems, missing orders, or obtain proper refunds.

What people talk about most

Delivery service

Consumers find delivery service to be efficient, highlighting that orders arrive quickly with fantastic... See more

Service

Customers consistently note positive experiences with service, highlighting promptness, professionalism, and... See more

Order

Users describe ambiguous interactions with order, reflecting a stark divide in customer experiences. While... See more

Product

Clients share ambiguous opinions on product performance and quality. On one hand, many reviewers report great... See more

Customer service

Customers had ambiguous experiences with customer_service. Many reviewers praise the helpful advice,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I don’t like the platform as much as ASDA online. I was a little worried as I’d submitted evidence of previous prescription, yet you held my order pending what I’d already uploaded. Worrying... See more

Company replied

Rated 4 out of 5 stars

very detailed information about the product and how to use it. My only negative was that it took 3 attempts before anyone turned up for the video call you need to have before they issue the drug.

Company replied

Rated 4 out of 5 stars

Can't really comment to much only using it the once but delivery was very fast but will say the royal mail company who delivered it was sloppy leaving an expensive product on the floor infront of my f... See more

Company replied

Rated 4 out of 5 stars

Very good so far. They did ask lots of questions and informed me the reasons for this. I was given some useful advice regarding my medical records. My order was delivered quickly and on the day it wa... See more

Company replied


Company details

  1. Pharmacy

Written by the company

MedExpress offers prescription medication through their registered internet pharmacy for the treatment of minor ailments, diseases and medical conditions. The service is fully regulated and genuine medication is dispensed from London based pharmacy by express next day delivery.

MedExpress - Online Doctor & Pharmacy

Written by the company

Lowest Price Guarantee
We guarantee that we will not be beaten on price. If you find a lower price pharmacy we will credit the difference plus £5. Check out pricing page for more details and terms and conditions.
Genuine Medication
All medication at MedExpress is sourced from regulated wholesalers in the UK.
Fully Regulated
MedExpress is a registered UK Pharmacy based in Central London. The pharmacy is regulated by the General Pharmaceutical Council and the service is regulated the Care Quality Commission.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

54K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(54,047)

20,134 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Medexpress need to advertise their…

Medexpress need to advertise their products clearly. I was told the lower dose would be £59.99 I did not know that the second dose would be more.
Very disappointed as I know I won’t be able to afford the higher doses that I will need to achieve my goal 😔 what a waste of time, money and energy! ☹️

August 4, 2026
Rated 5 out of 5 stars

Excellent

Excellent
So happy have started this with Med express

July 30, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so happy to hear you've had such a positive experience with us! Thank you for sharing your kind words.

Rated 4 out of 5 stars

Very professional

Very professional
Quick responding

October 16, 2025
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're glad to hear that our professionalism and quick responses met your expectations. Thank you for your positive feedback.

Rated 5 out of 5 stars

Excellent advice

Excellent advice
Good communication
Great follow up

July 28, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We appreciate your positive feedback! We're so glad you received excellent advice, good communication, and great follow-up.

Rated 5 out of 5 stars

Easy ordering and quickly delivered

Easy ordering and quickly delivered. lots of helpful information and advice, which will be useful for my weight loss journey.

August 1, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear that you found the ordering process easy and the delivery quick! It's wonderful that the helpful information and advice will be useful for your weight loss journey.

Rated 5 out of 5 stars

Easy to do great people in deal with…

Easy to do great people in deal with recomend.

October 9, 2025
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We truly appreciate your wonderful feedback! We're so pleased to hear that you found our process easy and enjoyed interacting with our team. Thank you for your recommendation.

Rated 5 out of 5 stars

My purchase was smooth even though they…

My purchase was smooth even though they needed to verify some information it ddnt take long

March 20, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear that your purchase was smooth and that the verification process was quick. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Quick easy and good quality product

Quick easy and good quality product

August 4, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We appreciate your wonderful 5-star review! We are so glad to hear that your experience was quick and easy, and that you found our product to be of good quality.

Rated 5 out of 5 stars

Weight loss

My experience with MedExpress Support is first class and very helpful

August 20, 2026
Unprompted review
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear that your experience with our support was first-class and very helpful! Thank you for sharing your positive feedback.

Rated 5 out of 5 stars

works well

I was apprehesive about using the injection but it works well

August 3, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so glad to hear that your initial apprehension turned into a positive experience with the injection! We appreciate your feedback.

Rated 5 out of 5 stars

Quick responses and fast delivery

August 20, 2026
Unprompted review
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We appreciate your feedback! We're so glad to hear that you experienced quick responses and fast delivery. Thank you for your 5-star review!

Rated 4 out of 5 stars

The item was delivered in carful…

The item was delivered in carful packaging and came quicker than I expected, I kept up to date with its arrival at all times, the driver was polite. The item came with explanation and helpline to if needed, in total a fantastic first time experience, thank you.

August 5, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear that your item was delivered with careful packaging and arrived quicker than expected! It's wonderful that you were kept updated on its arrival and that the driver was polite. We're also glad the item came with a clear explanation and helpline. Thank you for sharing your fantastic first-time experience!

Rated 5 out of 5 stars

Quick service

August 5, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We appreciate your feedback and are delighted to hear that you experienced quick service.

Rated 5 out of 5 stars

Highly recommend!

The process to order is really straight forward and easy, and the staff are extremely helpful/proactive! Steve was prompt at getting back to me and actioning my request so I’m extremely grateful and would recommend using this company going forwards :)

August 20, 2026
Unprompted review
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear you found our ordering process straightforward and easy! It's wonderful that our staff were helpful and proactive, and we appreciate your kind words about our prompt service.

Rated 5 out of 5 stars

Communication with MedExpress team is easy

Communication with MedExpress team is very efficient with speedy response time, and refreshingly,you get to speak with a human. The delivery of the product is great and I personally have seen great results.

August 20, 2026
Unprompted review
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear you found our communication efficient with speedy response times, and that you appreciate speaking with a human! It's wonderful that the delivery was great and that you've seen such positive results.

Rated 5 out of 5 stars

MedExpress customer service was great

MedExpress customer service was great. Responded and resolved my query quickly, politely and professionally

August 20, 2026
Unprompted review
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear that our customer service was great and that your query was resolved quickly, politely, and professionally. Thank you for sharing your positive feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look