MedExpress Pharmacy Reviews 

53,863
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 21,429 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and appreciate how carefully their products are packaged to ensure safe arrival. Consumers feel well looked after because staff conduct thorough medical history checks and provide genuinely helpful advice. People also enjoy receiving regular updates and find that managing and reordering their supplies is remarkably straightforward. Some people were dissatisfied with customer support, mentioning slow response times, unhelpful interactions, and missing packages. A few reviewers experienced frustrating communication hurdles when trying to resolve delivery problems, missing orders, or obtain proper refunds.

What people talk about most

Delivery service

Consumers find delivery service to be efficient, highlighting that orders arrive quickly with fantastic... See more

Service

Customers consistently note positive experiences with service, highlighting promptness, professionalism, and... See more

Order

Users describe ambiguous interactions with order, reflecting a stark divide in customer experiences. While... See more

Product

Clients share ambiguous opinions on product performance and quality. On one hand, many reviewers report great... See more

Customer service

Customers had ambiguous experiences with customer_service. Many reviewers praise the helpful advice,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I don’t like the platform as much as ASDA online. I was a little worried as I’d submitted evidence of previous prescription, yet you held my order pending what I’d already uploaded. Worrying... See more

Company replied

Rated 4 out of 5 stars

very detailed information about the product and how to use it. My only negative was that it took 3 attempts before anyone turned up for the video call you need to have before they issue the drug.

Company replied

Rated 4 out of 5 stars

Can't really comment to much only using it the once but delivery was very fast but will say the royal mail company who delivered it was sloppy leaving an expensive product on the floor infront of my f... See more

Company replied

Rated 4 out of 5 stars

Very good so far. They did ask lots of questions and informed me the reasons for this. I was given some useful advice regarding my medical records. My order was delivered quickly and on the day it wa... See more

Company replied


Company details

  1. Pharmacy

Written by the company

MedExpress offers prescription medication through their registered internet pharmacy for the treatment of minor ailments, diseases and medical conditions. The service is fully regulated and genuine medication is dispensed from London based pharmacy by express next day delivery.

MedExpress - Online Doctor & Pharmacy

Written by the company

Lowest Price Guarantee
We guarantee that we will not be beaten on price. If you find a lower price pharmacy we will credit the difference plus £5. Check out pricing page for more details and terms and conditions.
Genuine Medication
All medication at MedExpress is sourced from regulated wholesalers in the UK.
Fully Regulated
MedExpress is a registered UK Pharmacy based in Central London. The pharmacy is regulated by the General Pharmaceutical Council and the service is regulated the Care Quality Commission.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

54K reviews

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4.3

All reviews

(53,863)

19,945 reviews in the last 12 months

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Rated 5 out of 5 stars

The easy to follow instructions along…

The easy to follow instructions along with the explanation video were great. The delivery was excellent and well wrapped.

August 3, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear that you found our instructions and explanation video helpful. It's wonderful that your delivery was excellent and well wrapped!

Rated 5 out of 5 stars

Great communication from the start the…

Great communication from the start the site is so easy to follow and theres always someone there to speak to

August 5, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear you experienced great communication and found our site easy to navigate. We're also glad to know our team was available to assist you!

Rated 5 out of 5 stars

Great service lots of advice and…

Great service lots of advice and support if you need it

February 28, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so happy to hear you received great service and found our advice and support helpful! Thank you for your wonderful feedback.

Rated 3 out of 5 stars

My first order was sent without any…

My first order was sent without any needles so I’ve not actually been able to use it yet.

May 5, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We sincerely apologize that your initial order arrived incomplete. Please reach out to our customer support team and we would be happy to resolve this for you.

Rated 5 out of 5 stars

Well organised service

From doing the consultation to being approved and receiving my prescription, very quick and seamless

August 18, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear that your experience, from consultation to receiving your prescription, was quick and seamless. We appreciate you sharing your positive feedback!

Rated 4 out of 5 stars

Easy to use step by step instructions…

Easy to use step by step instructions delivered on time

August 8, 2026
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Reply from MedExpress Pharmacy

We appreciate your positive feedback! We're so pleased to hear that you found the instructions easy to follow and that your delivery arrived on time.

Rated 5 out of 5 stars

The whole process was easy

The whole process was easy, I was nervous at first but soon relaxed. The product was packed really well, it was also easy to track my order.

August 5, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear that the whole process was easy for you and that you were able to relax. It's wonderful that your product was well-packed and easy to track!

Rated 5 out of 5 stars

Excellent website and communication…

Excellent website and communication throughout the whole initial consultation period....easy to navigate and use.
Fast delivery and discreet packaging.
Very satisfied so far.

March 13, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear you found our website excellent and easy to navigate! It's wonderful that our communication throughout the initial consultation period was helpful, and that you experienced fast delivery and discreet packaging.

Rated 5 out of 5 stars

Quick

Quick, easy simple process.
Good guidance and fast delivery.

August 3, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We appreciate your 5-star review! We're so pleased to hear that you found the process quick, easy, and simple, and that our guidance and delivery were fast.

Rated 5 out of 5 stars

switched from superdrug to medexpress

switched from superdrug to medexpress, loads cheaper, better service.

August 6, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so happy to hear you're finding our service to be both more affordable and better than your previous experience! Thank you for sharing your positive feedback with us.

Rated 5 out of 5 stars

Excellent product.

Excellent product.
Great communication (via emails), They can't do enough to help and advise.

August 1, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear you found our product excellent and appreciated our great communication! We're glad our team could help and advise you.

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service
Good customer service

July 28, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so glad you experienced fast and efficient service, along with good customer service! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Easy to use service

Easy to use service, all information readily available. There are regular checks in's from the staff if you require anything.

August 2, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear you found our service easy to use and that all the information was readily available. It's wonderful that our staff's regular check-ins were helpful!

Rated 5 out of 5 stars

I have struggled with my weight for…

I have struggled with my weight for years not being able to stick at anything I have had the beat experience this far and am so grateful for the medication provided as it’s helping me get my life back. The questions were simple and straightforward and the follow up when ordering was superb I preferred and the medication was delivered the next day from the first order. Any issues you have you can contact someone through the app and simple questions can be answered there.

August 2, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so happy to hear you've had such a positive experience and that our medication is helping you get your life back. It's wonderful that our questions were straightforward and the follow-up and delivery were superb. We're glad our in-app support is helpful for any questions you have.

Rated 4 out of 5 stars

Easy navigation

Easy navigation

August 2, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We appreciate your feedback and are delighted to hear that you found our site easy to navigate.

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