MedExpress Pharmacy Reviews 

53,912
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 21,429 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and appreciate how carefully their products are packaged to ensure safe arrival. Consumers feel well looked after because staff conduct thorough medical history checks and provide genuinely helpful advice. People also enjoy receiving regular updates and find that managing and reordering their supplies is remarkably straightforward. Some people were dissatisfied with customer support, mentioning slow response times, unhelpful interactions, and missing packages. A few reviewers experienced frustrating communication hurdles when trying to resolve delivery problems, missing orders, or obtain proper refunds.

What people talk about most

Delivery service

Consumers find delivery service to be efficient, highlighting that orders arrive quickly with fantastic... See more

Service

Customers consistently note positive experiences with service, highlighting promptness, professionalism, and... See more

Order

Users describe ambiguous interactions with order, reflecting a stark divide in customer experiences. While... See more

Product

Clients share ambiguous opinions on product performance and quality. On one hand, many reviewers report great... See more

Customer service

Customers had ambiguous experiences with customer_service. Many reviewers praise the helpful advice,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I don’t like the platform as much as ASDA online. I was a little worried as I’d submitted evidence of previous prescription, yet you held my order pending what I’d already uploaded. Worrying... See more

Company replied

Rated 4 out of 5 stars

very detailed information about the product and how to use it. My only negative was that it took 3 attempts before anyone turned up for the video call you need to have before they issue the drug.

Company replied

Rated 4 out of 5 stars

Can't really comment to much only using it the once but delivery was very fast but will say the royal mail company who delivered it was sloppy leaving an expensive product on the floor infront of my f... See more

Company replied

Rated 4 out of 5 stars

Very good so far. They did ask lots of questions and informed me the reasons for this. I was given some useful advice regarding my medical records. My order was delivered quickly and on the day it wa... See more

Company replied


Company details

  1. Pharmacy

Written by the company

MedExpress offers prescription medication through their registered internet pharmacy for the treatment of minor ailments, diseases and medical conditions. The service is fully regulated and genuine medication is dispensed from London based pharmacy by express next day delivery.

MedExpress - Online Doctor & Pharmacy

Written by the company

Lowest Price Guarantee
We guarantee that we will not be beaten on price. If you find a lower price pharmacy we will credit the difference plus £5. Check out pricing page for more details and terms and conditions.
Genuine Medication
All medication at MedExpress is sourced from regulated wholesalers in the UK.
Fully Regulated
MedExpress is a registered UK Pharmacy based in Central London. The pharmacy is regulated by the General Pharmaceutical Council and the service is regulated the Care Quality Commission.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

54K reviews

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4.3

All reviews

(53,912)

19,945 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mounjaro pen delivered very quickly

Mounjaro pen delivered very quickly . Full instructions so easy to use .

August 3, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear your Mounjaro pen was delivered quickly and that you found the instructions easy to use. Thank you for your positive feedback!

Rated 5 out of 5 stars

Very professional and would highly…

Very professional and would highly recommend

July 12, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so glad to hear that you had such a positive experience with us! We truly appreciate your kind words and recommendation.

Rated 3 out of 5 stars

Took some sorting with photos and…

Took some sorting with photos and identity but so far ok

August 3, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We appreciate your feedback. We understand that some aspects required extra effort, and we're working to improve our processes.

Rated 5 out of 5 stars

Great service

Great service. And information.

January 8, 2026
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Reply from MedExpress Pharmacy

We're so glad to hear you received great service and found our information helpful. Your positive feedback truly makes our day!

Rated 4 out of 5 stars

Wegovy tablet

Less than a week into my journey taking the wegovy tablet, no side effects to date, appetite seems to be decreasing, hoping after a full week to see a loss.

July 31, 2026
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Reply from MedExpress Pharmacy

We're happy to hear you're experiencing positive changes so early in your journey. We appreciate you sharing your initial impressions and hope you continue to see progress!

Rated 5 out of 5 stars

The team got back to in the time frame…

The team got back to me in the time frame that was said and delivery was on time too. Will definitely be using medexpress again and will be telling my friends how great the service is.

August 4, 2026
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Reply from MedExpress Pharmacy

We're so pleased to hear that our team responded within the expected timeframe and that your delivery was on schedule! We truly appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Working well

Finding the whole experience pretty good. Slow and manageable weight loss and eating smaller portions and healthier foods.

August 2, 2026
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Reply from MedExpress Pharmacy

We're so pleased to hear you're having a good experience and finding your weight loss journey manageable with healthier eating habits!

Rated 3 out of 5 stars

I am due to take my third dose…

I am due to take my third dose tomorrow. It is making me very nauseous indeed. It doesnt seem to be getting any less. At this moment not sure whether I will continue

August 3, 2026
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Reply from MedExpress Pharmacy

We appreciate you sharing your experience and feedback. We understand that feeling nauseous is very unpleasant, and we are concerned to hear that this side effect is impacting your decision to continue. We want to assure you that we are taking your comments seriously. If you would like to reach out to our support team we can connect you with one of our clinical team members for further assistance.

Rated 5 out of 5 stars

Its been good

Its been good. Some headahces but can deal with them. Looking forward to the next step

July 31, 2026
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Reply from MedExpress Pharmacy

We're glad to hear you've had a good experience overall, despite some challenges. We appreciate your feedback and look forward to what's next for you.

Rated 5 out of 5 stars

Very good

Very good, they don’t just issue you with medication they check to make sure your eligibility

July 19, 2026
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Reply from MedExpress Pharmacy

We're so glad to hear that you appreciate our thorough approach to ensuring eligibility. Thank you for your positive feedback!

Rated 5 out of 5 stars

Efficient and effective

Straightforward to use. Lots of support and advice available. Speedy delivery. Very efficient and effective in what it offers.

July 28, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're delighted to hear that you found our service straightforward to use and that you received plenty of support and advice. It's wonderful to know that our delivery was speedy and that you found our offerings efficient and effective!

Rated 5 out of 5 stars

Swapped provider

Decided to swap MJ provider as the previous one charge a lot more. The swap to MedExpress was super quick and easy. My order was dispatched the next day. Had no issues at all.

September 5, 2025
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Reply from MedExpress Pharmacy

We're so pleased to hear that your switch to us was quick and easy! It's wonderful to know your order was dispatched promptly and that you had no issues at all.

Rated 4 out of 5 stars

Everything went well with my 1st order…

Everything went well with my 1st order unfortunately im priced out of the 2nd order to expensive for me but thanks

August 3, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're glad to hear your first order went well. We understand your concerns about the cost of a second order and appreciate your feedback.

Rated 5 out of 5 stars

Very good experıence many thank

Very good experıence many thank

August 4, 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so glad you had a very good experience with us! Your positive feedback truly makes our day. We appreciate you sharing your kind words.

Rated 5 out of 5 stars

My weight loss journey has certainly…

My weight loss journey has certainly been a long one , up and down over many many yrs. So finally took the plunge and after many options I chose MEDEXPRESS.
mainly because it was a weekly phone in being properly monitored.
Having the blood test to begin with gave me insight into how my insides were working, then having another one 6 mths later to compare.
The injection kit arrived along with some extras which was a very pleasant surprise, (bloat, constpation, Rennie and a few others)
I stayed for the full yr as required and I lost 5 st.
Medexpress has really given me my life back , I feel more confident and have a really positive outlook on life and very much looking forward to the future in my new body.
Thankyou MEDEXPRESS

August 19, 2026
Unprompted review
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We are absolutely thrilled to hear about your incredible weight loss journey and the positive impact our program has had on your life. It's wonderful to know that our weekly monitoring and initial blood tests provided valuable insights and support. We're especially delighted that you've regained confidence and have a positive outlook on your future. Thank you for sharing your inspiring success story!

Rated 5 out of 5 stars

They are great to respond any…

They are great to respond any questions, if they are not sure they will get a expert to help and refer the questions to them

August 19, 2026
Unprompted review
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear that you appreciate our responsiveness and our commitment to connecting you with experts when needed. Thank you for your kind words!

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