MedExpress Pharmacy Reviews 

Very good experıence many thank

My weight loss journey has certainly been a long one , up and down over many many yrs. So finally took the plunge and after many options I chose MEDEXPRESS.
mainly because it was a weekly phone in being properly monitored.
Having the blood test to begin with gave me insight into how my insides were working, then having another one 6 mths later to compare.
The injection kit arrived along with some extras which was a very pleasant surprise, (bloat, constpation, Rennie and a few others)
I stayed for the full yr as required and I lost 5 st.
Medexpress has really given me my life back , I feel more confident and have a really positive outlook on life and very much looking forward to the future in my new body.
Thankyou MEDEXPRESS

They are great to respond any questions, if they are not sure they will get a expert to help and refer the questions to them

Was fairly simple to get what I was needing and hopefully they will arrive tomorrow

⭐ 1/5 Stars – sorry Zero wasn't an option AVOID – Never delivered, took my money, terrible service.

"Order number 340b2858"

I took a subscription for an order every 4 weeks and paid £179.99 upfront,first two deliveries were fine but 3rd delivery a nightmare, the item was never delivered. Upon making one of several inquiries no further tracking updates, no delivery attempts, no confirmed communication to assure exactly when, infact every time inquired same text book answer. last promise was made the one of the manager will be in touch around specific time but it was a waste of time as this call never happened but funny side was when I inquired about the call ,after around half hour agents response was due to bad weather and loss of internet he was unable to communicate and ended the chat.

Reaching out to customer service has been like starting the whole conversation again and same response as online chat; responses are unhelpful, and nothing gets resolved. It’s unacceptable to charge customers for products that never arrive and offer zero support afterward. This level of service is completely untrustworthy. So decided for a full refund .

My advice: stay far away from MedExpress and pick a different, reliable provider. There are plenty of companies that actually deliver what you pay for and treat customers with respect—save your money and shop elsewhere.

If I could give zero stars I would! The customer service I have received from MedExpress is frankly appalling. I first contacted them on 24th May. I was told I would hear back within 24-48 hours. Nearly two months later, I was still chasing for answers.

Throughout that time I received repeated assurances that my case had been escalated, marked as urgent and referred. Despite this, weeks passed with little or no communication and no resolution. I was promised callbacks that never happened, told I would receive emails that never arrived and even asked to provide a suitable time for a call only for nobody to call.

The most frustrating part was having to chase constantly while receiving the same generic responses over and over again.

Delays happen, but leaving a customer waiting for months (this continued until August) with no meaningful updates and no ownership of the issue is unacceptable, particularly from a healthcare provider.

When I finally got a response I was told I could not get a refund as was requested and was told I could have a good will £15 sent to my account. This was followed up with an email to say I couldn't have that refund to my account after all. 2 days later someone else got in touch to say that they had put the requested refund through. There seem to be no systems in place to understand what one person has done.

Very disappointing experience and easily the worst customer service I have encountered in a long time.

I simply wanted to order two things, but had to do separate orders with separate shipping costs. I spent ages trying to figure out how you can add to the cart, and either you cannot or it is not clear.

I requested and paid for, 5 milligrams of Mojarro, however I wasn’t approved, therefore I cancelled the order, expecting to receive my money back. I was told constantly that they would refund me, but they have still failed to do so. I have spend long, gruelling hours on their customer service line, attempting to get my money back, but the only thing I got back was high blood sugar, and the realisation that a handful of people lack common sense.

The site was easy to navigate and helpful.

Easy to complete the process and delivery was perfect.

Fantastic service, Thank you

There was an issue with my health history and after a couple of emails with the customer service team it was all sorted quiet painlessly thanks to Isteshaam and wiedaah thanks again

Extremely difficult team to deal with, when it comes to sending them photos of yourself. I needed to resend 3 times, till I just cancelled my order. Would recommend to stay away from this company.

Fast and efficient

delivery when said good driver

Easy sign up process and fast delivery once you are approved by a clinician.
I recommend highly.

Order placed money taken but still waiting for product two weeks later. If it takes this long to complete an order then inform your customers so expectations can be managed

Very helpful and responsive customer care team to guide through the process. Easy website to navigate and order. Helpful reminders for re-ordering.