I recommend MediaMarkt because they have a great range of products at good prices, and it’s easy to find what I need. The service is helpful and reliable, which makes shopping there a good experience,... See more
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"Liam was extremely patient and helpful with my purchase, he took the time to explain and clear every doubt i had. I definitely recommend anyone to go to MediaMarkt and search for Liam to help them an... See more
Really needs more assertive and welcoming staff. Be attentive and do not ignore customers. Explain to teenagers that they are here to work and not chat. Also have experienced staff that know what they... See more
Company replied
Great service and very helpful staff!My experience with MediaMarkt was excellent. The staff was incredibly friendly and helped me choose the right product. The customer service at the counter was quic... See more
Company details
Contact info
Wilhelminakade 161, 3072 AP, Rotterdam, United States
- 088 - 4640464
- contact@mediamarkt.nl
- www.mediamarkt.nl
4.3
Excellent
71K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 56% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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"Liam was extremely patient and helpful…
"Liam was extremely patient and helpful with my purchase, he took the time to explain and clear every doubt i had. I definitely recommend anyone to go to MediaMarkt and search for Liam to help them and go through all the options. great service. 11/10"
August 12, 2026
Unprompted review
Very poor service to get Microsoft…
Very poor service to get Microsoft Windows installed. Was promised to do this in 24 hours and told when ready. Did go back to shop 48 later to enquiry about why I had not been informed to collect. They had not even started on the job.
August 12, 2026
Unprompted review
Reply from MediaMarkt NL
Hi,
Our sincere apologies for this disappointing experience. When we promise to install Microsoft Windows within 24 hours, we should deliver on time, and it is frustrating to hear that your laptop wasn't even touched after 48 hours.
We would like to get this sorted for you right away with the store team. Could you please share your service or receipt number and the store location via our contact form? https://klantenservice.mediamarkt.nl/app/contactformulier. Our customer service team will contact the Smartbar immediately to make sure this gets prioritized and resolved for you as quickly as possible.
Groet, Femke, Team MediaMarkt
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Really needs more assertive and welcoming staff
Really needs more assertive and welcoming staff. Be attentive and do not ignore customers. Explain to teenagers that they are here to work and not chat. Also have experienced staff that know what they are talking about.
August 8, 2026
Unprompted review
Reply from MediaMarkt NL
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your experience. Being ignored or receiving unhelpful service is completely unacceptable, and it certainly does not reflect the welcoming, expert environment we strive to provide for our customers.
Our team should always be proactive, attentive, and knowledgeable. Unprofessional behavior—such as staff chatting among themselves instead of prioritizing customers—is something we take very seriously.
We would really like to address this directly with the store management team responsible. Could you please share the location of the store you visited via the online contact form on our website? That way, we can make sure the branch manager takes the necessary steps to improve both the service level and staff training.
We apologize for the frustration caused, and we appreciate your honest input to help us do better.
I waited an hour to pick up my order
I waited an hour to pick up my order, and some inappropriate guy yelled at me, and the employee did nothing.
August 10, 2026
Unprompted review
Reply from MediaMarkt NL
Dear Viktoriia,
We are deeply sorry to read about this distressing experience. Waiting an hour for an order pickup is already far from the level of service we aim to provide, but feeling unsafe or yelled at in our store without our staff stepping in is completely unacceptable.
Creating a safe, welcoming environment for every customer is a top priority for us, and we take incidents like this very seriously.
We would really like to investigate this with the store management team responsible. Could you please share the location of the store and the approximate time of your visit via the online contact form on our website? This will allow us to address the situation directly with the branch manager and review our protocols. Thank you for bringing this to our attention, and please accept our sincere apologies.
did very well for me
August 9, 2026
Unprompted review
It was nice.
August 10, 2026
Unprompted review
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Direct bij het treinstation vs…
Direct bij het treinstation vs woonplaats
August 8, 2026
Unprompted review
I never had problem with Mediamarkt
I never had problem with Mediamarkt, always got, good brand, good quality for less price with making easy delivery
August 10, 2026
Unprompted review
Excellent services
Excellent services, friendly, informative and most of all helpful.
August 9, 2026
Unprompted review
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Easy to choose and but
Good information about the products on the site, easy to buy and pay. Fast to receive.
August 9, 2026
Unprompted review
Professional
August 11, 2026
Unprompted review
Grote keuze
Grote keuze, gedegen kennis van zaken, goede prijs en zeer service-minded."
August 6, 2026
Unprompted review
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Give yourself a trial to the media market, you won't regret.
I had feared to enter media market because I was on a low budget and thought perhaps its expensive, but the guy i met there explained to me the opportunity for a discount, I got a good quality new phone at a very low price+ a Libara sim card with very cheap calls and Internet bundles.
August 7, 2026
Unprompted review
Helpful staff
August 8, 2026
Unprompted review
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