mediaSOS.co.uk Reviews 

31
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Rescued family cinefilm footage from the 1960's which had been transferred to a VHS tape in the 1980's and had become affected by bacterial mould. These memories are precious and it is great they have... See more

Company replied

Rated 5 out of 5 stars

A great service. Media SOS were able to take a precious broken cassette containing family audio from 1978. They fixed it and extracted the audio files, amazing! Very convenient to hand drop off precio... See more

Company replied

Rated 5 out of 5 stars

Had a bad experience with another company so i was reluctant to try again but was recommended these guys from my neighbours who used them in the past. I gave them really old camcorder tapes from my ch... See more

Company replied

Rated 5 out of 5 stars

We were devastated when a cherished family Christmas music tape got chewed by the machine. We assumed it was beyond repair but did a quick search on the web and found this company. So glad we did! The... See more

Company replied

Company details

  1. Video Production Service
  2. also in
  3. Audio Visual Consultant
  4. Video Duplication Service

Written by the company

At “MediaSOS ” we can transfer almost all types of video/audio tapes onto CD/DVD and digital formats to: Preserve precious history prevent further losses of audio and video quality increase the chance of sales, lending and practicalities enable you to use your video online for pleasure or marketing (e.g.: YouTube, etc.) Our services Overview: Professional Tape Treatments: Cleaning, Baking, Lubrication where possible Digitisation of the tapes with any specification Necessary Head Alignment for Each Tape including Azimuth and Zenith adjustments Regular Professional Demagnetisation and maintenance of the equipment & workstations to prevent unwanted interference We've used the best Analogue and Digital technicians in the field to build our studios so that the old technology would be in connection with the latest technology. Analogue and Digital Quality Enhancement (to guarantee the best possible quality) Speed Uniformity Normalization Signal Correction & Boost Automatic Tracking Check-ups DC Offset & Equalisation Correction (for audio tapes) Background Noise Reduction where necessary (for audio tapes) Unwanted Hiss, Clicks & Crackles Removals (for audio tapes) and many more of our secret methods to guarantee the best possible quality.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

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4.7

All reviews

(31)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a Blu-Ray version of an iconic…

Bought a Blu-Ray version of an iconic concert which was not available on CD.

Had the music from the Blu-Ray put on to CD.

I can now listen to it in the car.

Great service.

September 25, 2026
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Reply from mediaSOS.co.uk

Thank you for your lovely feedback!

We’re delighted we could help you enjoy your music in a more convenient format.

At Media SOS, we specialise in helping customers preserve and enjoy their personal media in formats that suit their everyday lives.

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Rated 5 out of 5 stars

Rescued precious cinefilm footage from an old VHS tape affected by bacterial mould

Rescued family cinefilm footage from the 1960's which had been transferred to a VHS tape in the 1980's and had become affected by bacterial mould. These memories are precious and it is great they have been saved. The team at MediaSOS were very helpful and efficient.

October 20, 2026
Unprompted review
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Reply from mediaSOS.co.uk

Thank you for the wonderful review!
We are delighted that we could safely recover and preserve your precious 1960s family cine film memories from the mould affected VHS tape. Knowing these irreplaceable moments are saved for your family means the world to us.
Thank you for choosing MediaSOS!🙏🏼

Rated 5 out of 5 stars

A brilliant service

A great service. Media SOS were able to take a precious broken cassette containing family audio from 1978. They fixed it and extracted the audio files, amazing! Very convenient to hand drop off precious material which I did not want to send in the post. Highly recommended.

October 14, 2026
Unprompted review
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Reply from mediaSOS.co.uk

Thank you so much for the wonderful review!✨
We are delighted that we could repair your precious 1978 family cassette and safely restore those memories for you.
We truly appreciate the recommendation!🙏🏼

Rated 5 out of 5 stars

Super service

Super - quick and perfect job, recommended!

September 2, 2026
Unprompted review
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Reply from mediaSOS.co.uk

Thank you for the fantastic review! We are delighted to hear you were happy with our fast turnaround and the quality of your digitised media.
We truly appreciate the recommendation!🙏🏼

Rated 5 out of 5 stars

Definitely recommend for professional digitisation

Had a bad experience with another company so i was reluctant to try again but was recommended these guys from my neighbours who used them in the past. I gave them really old camcorder tapes from my childhood to digitise. They did an incredible job in a short space of time and were very helpful and professional on the phone. I can now rewatch memories from 30 years ago. Highly recommend using MediaSOS. They were fantastic.

September 3, 2026
Unprompted review
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Reply from mediaSOS.co.uk

Thank you for taking the time to leave such a wonderful review.🙏🏼

We completely understand that handing over precious childhood memories can feel daunting, especially after a poor experience elsewhere. We are truly grateful to your neighbours for recommending us, and to you for trusting us at "Media SOS" with your tapes.

It is fantastic to hear that our team could give you peace of mind and deliver high quality transfers quickly. Knowing you can now relive memories from 30 years ago is exactly why we do what we do.

Thank you again for your recommendation and support.

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Rated 5 out of 5 stars

Easy to send and pay

Easy to send and pay. Back in good time on a memory stick. Competitive price

August 7, 2026
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Reply from mediaSOS.co.uk

Thank you for taking the time to leave us a review.🙏🏼

We are delighted to hear that you found our order process straightforward and our service efficient and competitively priced. We hope you enjoy watching your converted memories, and we truly appreciate your support.

Rated 5 out of 5 stars

Exactly what I was after

Exactly what I was after. After a slight issue with an order, made by my own mistake, I spoke to them directly and they sorted the issue for me quickly and free of charge. Thank you for a great service.

June 26, 2026
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Reply from mediaSOS.co.uk

Thank you for taking the time to leave such a wonderful review.🙏🏼

We are so glad we could help resolve things quickly for you, and we truly appreciate your kind words about our service. Enjoy your digital media!

Rated 5 out of 5 stars

Super helpful and very efficient

Super helpful and very efficient. Will definitely be using again

July 30, 2026
Unprompted review
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Reply from mediaSOS.co.uk

Thank you for leaving such a fantastic review.🙏🏼

We are so glad to hear that you found our service helpful and efficient. We truly appreciate your support and look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent service

Great professional delivery for VHS to digital cloud service and they adhered to a quick turnaround time! Highly recommend!

August 17, 2026
Unprompted review
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Reply from mediaSOS.co.uk

Thank you for taking the time to leave such a lovely review.

We are delighted to hear that you were pleased with our VHS to digital cloud service and our quick turnaround time. Your recommendation means a great deal to us and we truly appreciate your support.

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Rated 5 out of 5 stars

Outstanding Service

Amazing Service. Highly recommend. They managed to rescue crimped cassettes and recover a damaged CD. I now have digital memories to share with the family.
Prompt & Professional! Thank you, Neel

August 10, 2026
Unprompted review
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Reply from mediaSOS.co.uk

Hi Neel,

Thank you so much for the wonderful review and recommendation! We are thrilled that we could rescue your cassettes and recover your damaged CD, helping bring those special memories back to life for you and your family. It was our pleasure assisting you, and we appreciate your kind words!🙏🏼

Rated 5 out of 5 stars

Top notch at a very good price

Straight forward, no messing about.
Transferred 2 x very old VHS's & repaired 1 x audio cassette.
Top notch & reasonably priced

June 29, 2026
Unprompted review
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Reply from mediaSOS.co.uk

Thank you for your kind review. We're delighted we could transfer your two old VHS tapes and repair your audio cassette. It's great to hear you found the process straightforward and our pricing reasonable. We always aim to provide reliable restoration and transfer services while treating every recording with the care it deserves. We really appreciate your recommendation and hope to help again in the future.

Rated 5 out of 5 stars

Great fast service

Sent two damaged cassettes in for digitisation, of some precious interviews with my long deceased relatives.
Turn around was much faster than expected, the sound quality is amazing considering they're forty year old tapes, and they've even managed to salvage some audio from the damaged sections.
I cannot recommend this company enough, they are simply amazing and were very upfront about potential costs too

March 25, 2026
Unprompted review
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Reply from mediaSOS.co.uk

Hi Madison,

Thank you for taking the time to share this. We know how much recordings like these can mean, so it’s genuinely important to us that they’re handled with care and attention at every stage.

We’re really pleased we could recover as much audio as possible and return everything to you sooner than expected. Being clear about the process and any potential costs is something we always aim to maintain, so it’s great to know that came across.

If there’s ever anything else you’d like us to look at in the future, you’re always welcome to get in touch.

Rated 5 out of 5 stars

Friendly and professional service.I had…

Friendly and professional service.I had an old lp record put on to usb stick and it is working fine.

February 26, 2026
Unprompted review
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Reply from mediaSOS.co.uk

Thank you for the feedback! We were delighted to help you preserve your LP record on USB. We take great care with our transfers, so do feel free to pop back if you have any other projects we can assist with.

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Rated 5 out of 5 stars

Friendly reliable service

I always receive friendly, helpful and reliable service tailored to my requirements at mediaSOS.

December 10, 2025
Unprompted review
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Reply from mediaSOS.co.uk

Thank you for your kind words! We’re glad our service has met your expectations and appreciate your continued trust. It’s always a pleasure to assist you, and we look forward to supporting you again.

Rated 5 out of 5 stars

Great service

Great service with recovered data sent to me for download really quickly.

September 29, 2025
Unprompted review
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Reply from mediaSOS.co.uk

Thank you for your kind words. We are glad you were happy with the quick turnaround. At MediaSOS we specialise in bringing old and new formats back to life, whether it is data recovery, tape digitising or other media conversions.

Rated 5 out of 5 stars

Very friendly service

Very friendly service. I was expecting my tape to take a week to put on a memory stick and they did it within 24 hours. Just great - would alway use this company again.

September 2, 2025
Unprompted review
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Reply from mediaSOS.co.uk

Thank you for your kind words. We are so pleased you are happy with the quick turnaround. At MediaSOS we always do our best to digitise tapes and other media quickly and with care so you can enjoy your memories without delay. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Cassette tape repair.

I despaired of recovering the material on a cassette tape which was mangled and seemed ruined. SOS Media restored the tape perfectly and in just a few hours. The work was carried out superbly and I am incredibly grateful for the service. I could not recommend the company more highly.

August 8, 2025
Unprompted review
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Reply from mediaSOS.co.uk

Thank you for your kind words. We are so pleased you are happy with the result. At Media SOS we love giving old, damaged and fragile recordings a new life, whether it is cassette tapes, VHS, cine film or other treasured formats. It is always rewarding to see memories restored and ready to enjoy again.

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Rated 5 out of 5 stars

Excellent Service

I am very happy with the professional service I received from Media Sos,
I found an old video VHS tape with sporting memories on it,( it was in my attic, ( over 30 years old).The engineer advised me that due to the age of the tape, and the fact it had mold on it, the tape would need to be cleaned before transfer to DVD.
He would do his best to clean it first, to see if the quality was good enough to transfer.
Well not only did he clean the mold off it, the Dvd came out like new.
Very Grateful, excellent service .

February 25, 2025
Unprompted review
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Reply from mediaSOS.co.uk

Thank you for your kind words! We're delighted we could restore your precious memories and bring your old VHS back to life. Your appreciation means a lot to us!

Rated 5 out of 5 stars

Delighted!

We were devastated when a cherished family Christmas music tape got chewed by the machine. We assumed it was beyond repair but did a quick search on the web and found this company. So glad we did! They have transferred our music to 2 CDs which sound even better than the original! The whole transaction was quick, easy and very reasonably priced. Communication was great. Thankyou guys, couldn't be happier.

January 18, 2025
Unprompted review
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Reply from mediaSOS.co.uk

Thank you so much for your kind words! We're thrilled to hear we could help preserve such a cherished memory for your family. Knowing the music now sounds even better on CD makes us incredibly happy. We’re glad you found the process smooth and affordable, and we appreciate your trust in us. If you ever need our help again, we’ll be here for you!

Rated 5 out of 5 stars

Mediasos transfered my precious family…

Mediasos transfered my precious family memories from DVD to USB very well, at reasonable cost in comparison to other companies and in very good time too. I am very pleased with the results and will use their services again.

October 24, 2024
Unprompted review
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Reply from mediaSOS.co.uk

Thank you so much for your wonderful feedback! We're delighted to hear that you're pleased with the transfer of your family memories. It was a pleasure to provide a quick and quality service, and we look forward to helping you with any future projects. Thanks again for trusting us with such cherished memories!

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