Medicash is overall great, I've had their service for a few years and it's really nice to have a health plan where I don't need to fuss over referrals, pre-auths or figuring out who's in my networ... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Medicash manage claims in an efficient, prompt manner. Using the online claims form is easier to complete and upload onto it relevant documents required. The money is paid into my bank account and inv... See more
Company replied
The last company I worked for you automatically had Medicash as one of your perks, different levels for each grade. I carried it on after I left paying monthly and it is so convenient, I’m on the bas... See more
Company replied
I have had a Medicash for the best part of 8/9 years. Affordable monthly payments covers you for a daily rate whether it’s for dentistry, hospital stays, opticians and much more. The app is very easy... See more
Company replied
Company details
Written by the company
Everyday health cover and health insurance from Medicash; affordable healthcare cash plans and health Insurance for families, individuals and businesses.
Contact info
One Derby Square, L2 1AB, Liverpool, United Kingdom
- 0800 011 2222
- marketing@medicash.org
- www.medicash.org
4.6
Excellent
6K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
I have been a member of Medicash for over 40 years and their service is always efficient and prompt. I have never had any problems with making claims and staff have always been helpful .
April 1, 2026
Unprompted review
Reply from Medicash
Hi Mrs C,
Thank you for your 5* review! It's great to hear your positive feedback and that you've been with us for over 40 years.
We look forward to processing your next claim.
Kind regards,
Hannah
Brilliant
Claims dealt with very quickly, staff helping over the phone if any problems
April 21, 2026
Unprompted review
Reply from Medicash
Hi Janet,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process quick and staff helpful.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Excellent work
Excellent work, good service . Carry on what you’re doing .
Thank you
April 21, 2026
Unprompted review
Reply from Medicash
Hi David,
Thank you for your 5* review! We're delighted to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
On line app is very easy to upload…
On line app is very easy to upload receipts. Payment prompt.
April 1, 2026
Unprompted review
Reply from Medicash
Hi Darren,
Thank you for your 5* review! It's great to hear that you're finding our app easy to use for our claiming process.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Extremely disappointing and misleading…
Extremely disappointing and misleading company.
I recently started psychotherapy and counselling sessions and submitted a claim, which was promptly rejected on the basis that these treatments are not covered by my policy.
Medicash advertises support for bereavement, health, and stress, yet in reality this appears to apply only if you use their own counselling services — a significant limitation that is not made clear in the policy documents.
For a company presenting itself as a health insurance provider, the lack of proper and transparent mental health cover is frankly unacceptable. This feels misleading at best.
Overall, my experience has been extremely frustrating and disappointing. I would strongly advise anyone considering their plans to read the fine print very carefully before signing up.
April 17, 2026
Unprompted review
Reply from Medicash
Hi Simone,
I’m sorry to hear that your recent claim for psychotherapy and counselling sessions was declined.
As outlined in our policy documentation, counselling is covered only when accessed through our approved third-party provider, and unfortunately sessions arranged independently would not be eligible for reimbursement. We always recommend checking the policy Terms and Conditions before incurring costs to ensure eligibility.
If you would like to talk through what is covered and how to access eligible services, please contact our team at customercare@medicash.org or on 0151 702 0265.
Kind regards
Hannah
Speedy response
Any claims I have had over the years have been dealt with very quickly.
January 9, 2026
Unprompted review
Reply from Medicash
Hi Stephen,
Thank you for your review! We're so pleased to hear your positive feedback regarding our claiming process.
We look forward to processing your next claim.
Kind regards,
Hannah
Excellent and Quick Service
So quick and so very easy to make my claim. Amazing user friendly screens. Thank you Medicash.
April 20, 2026
Unprompted review
Reply from Medicash
Hi Kim,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process easy and quick.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Nothing is a problem
April 20, 2026
Unprompted review
Reply from Medicash
Hi David,
Thank you for your 5* review! We're delighted to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Great service
Very straight forward to claim on the app. Clear communication and prompt payment.
April 20, 2026
Unprompted review
Reply from Medicash
Hi Viv,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process straightforward via our app.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Great Service
This organisation is always so efficient and prompt in dealing with claims. Process via website very user friendly and simple to use.
April 3, 2026
Unprompted review
Reply from Medicash
Hi Margins,
Thank you for your 5* review! It's great to hear that you're finding our claiming process simple to use.
We look forward to processing your next claim.
Kind regards,
Hannah
Wonderful service
We have been with Medicash for many, many years now and have always enjoyed excellent service from them.
April 20, 2026
Unprompted review
Reply from Medicash
Hi Peter,
Thank you for your 5* review! We're delighted to hear your positive feedback and that you've been with us for many years.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Easy to claim and they are very…
Easy to claim and they are very efficient in sending the funds back to you.
April 3, 2026
Unprompted review
Reply from Medicash
Hi Veronica,
Thank you for your 5* review! It's great to hear that you're finding our claiming process easy and efficient.
We look forward to processing your next claim.
Kind regards,
Hannah
Reply from Medicash
Hi Lee,
Thank you for your 5* review! We're delighted to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Easy to use and claim
April 17, 2026
Unprompted review
Reply from Medicash
Hi,
Thank you for your 5* review! It's great to hear that you're finding our claiming process easy.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Simple and straightforward process
Simple and straightforward process - really easy to navigate
April 16, 2026
Unprompted review
Reply from Medicash
Hi Craig,
Thank you for your 5* review! It's great to hear that you're finding our claiming process simple and straightforward.
We look forward to processing your next claim.
Kind regards,
Hannah
Always a pleasure to deal
Always a pleasure to deal with this company very easy website and quick payment of claims
April 16, 2026
Unprompted review
Reply from Medicash
Hi Gaynor,
Thank you for your 5* review! We're so pleased to hear that you're finding our website easy to use.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Very easy to use the app
Very easy to use the app
Making a claim is simple
Medicash are prompt at keeping you informed every step of the way when making a claim
April 16, 2026
Unprompted review
Reply from Medicash
Hi,
Thank you for your 5* review! It's great to hear that you're finding our app easy to use and our claiming process simple.
We look forward to processing your next claim.
Kind regards,
Hannah
Such an easy process
Such an easy process, no hassle always smooth and seamless, we need more solutions like this
April 16, 2026
Unprompted review
Reply from Medicash
Hi Cecil,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process easy and seamless.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Awful scam of a company.
I have this through my company, I have tried to claim for a physio which was declined, tried to claim for a massage, also declined. I have no doubt it will be the same for dental or eye care.
It's clear that this company will always make claiming as difficult as possible to avoid paying out whilst taking a monthly charge.
You can see from other reviews this is happening all the time for others too.
Save your money choose another company and if your employer is using this company tell them to look elsewhere, this is clearly a scam.
April 16, 2026
Unprompted review
Reply from Medicash
Hi Phillip,
Thank you for your review. I'm sorry to hear of your experience.
As you may or may not be aware, Medicash is a not-for-profit organisation run for the benefit of our policyholders. Last year, we paid over 1 million claims. Claims for physiotherapy can prove problematic if the provider adds something to the receipt that we don’t cover.
We’d recommend that you contact our claims team on 0151 702 0265 or customercare@medicash.org to better understand what is and is not covered in this area and what the receipt needs to show in order to be paid.
Kind regards,
Hannah
Great overall UX
Great overall UX, a simple quick process to submit a claim
April 15, 2026
Unprompted review
Reply from Medicash
Hi Simon,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process simple and quick.
We look forward to processing your next claim.
Kind regards,
Hannah
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