While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Meditelle manufactures and supplies specialist medical equipment to meet all medical, clinical, nursing and healthcare needs. At our Birmingham factory in the heart of England we have, over the past twenty five years, developed our expertise and manufacturing know-how to enable us to design and produce a wide portfolio of professional medical, health and therapy equipment that encompasses a diversity of professional healthcare market sectors. The Meditelle brand encompasses a dedicated range of healthcare equipment specifically for medical use. We have invested heavily in the development, design and production of our own unique medical ranges which are built to the most exacting quality standards here in our UK factory. Over the years we have become the British go-to brand for customers who want assured quality with every product carefully built using only the very best materials and components and every element of our equipment made with the utmost attention to detail. Our brand of equipment is only available direct from us, the producer. By supplying direct, we ensure that our customers benefit from our wealth of experience and unique services as a manufacturer. We make every single piece of equipment at our factory in Birmingham and have a dedicated and skilled workforce that are involved in producing each order from fabrication, powder coating, upholstery and assembly all the way through to personal installation. We are well used to working closely with our medical and healthcare customers to modify and re-design our equipment products to meet a particular brief or a clients specific requirements. Our personal service means that you can talk directly to the people that are involved in the design and production of your equipment. Our experienced technical staff are only too happy to discuss your specific needs and requirements. As a specialist manufacturer we are able to offer medical customers across the UK an onsite service to visit and service or re-upholster their equipment. Meditelle are proud that our equipment is made in the UK. Hand finished to a high standard in our factory, we believe in offering great quality with a minimised environmental impact that can achieved from local manufacturing.
Moor Lane, Witton, B6 7HH, Birmingham, United Kingdom
3.7
9 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and efficient service, thank you - I'll be back for when I need an extra couch!
Reply from Meditelle
Hello Amos, thank you for your positive feedback.
We’re really pleased to hear you were happy with our service, and we look forward to helping you again when you need another couch in the future.
After doing my research, I thought I would invest in a good quality trolley for my small healthcare business. Unfortunately, after cleaning the trolley between patients with medical grade cleaning wipes (Clinell), the paint on the trolley started to chip and rust. I was given a replacement trolley frame and for around 6 months there was not an issue. Then again, the same thing happened to my replacement trolley frame. After numerous emails, including images and many phone calls, I have been advised they no longer make this trolley and I have been offered 10% off buying a new trolley from one of the Director's. I have rejected this offer and am yet to receive a reply from my email or a return of my phone call from any of the company directors. I have also tried to escalate a complaint, but there is no allocated person other than the Director's apparently. I feel this level of customer service is very frustrating and the 2 year warranty was not worth the paper it was written on. Would not recommend buying from this company.
Reply from Meditelle
Hello Rebecca, thank you for taking the time to share your feedback.
As mentioned previously, our products are medical devices and therefore attract manufacturer-specific cleaning guidelines. When followed, our products can be relied on for the full warranty period and beyond.
However, we do apologise if you felt there was a lack of communication. We will take this on board and look to improve in the future.
Julianne at Meditelle was very attentive and easy to deal with. We are delighted with the quality of couch as well as the smooth delivery arrangements. Thank you.
Reply from Meditelle
Hello Janet, thank you for taking the time to review Meditelle. It’s great to hear that you are happy with our service and the couch you received. Your feedback is really appreciated and will be shared with the team.
We ordered a dental operators stool online based on their website specifications in good faith.
We were give a delivery date 6 weeks ahead which we expected, however the stool arrived randomly in just over a week with no advance notification.
On construction we found the minimum height of the stool did not meet their advertised specification, & after serveral e-mails back & forth they are unwilling to accept the misrepresentation on their site or offer to rectify.
Overall I would not recommend this company based on this experience.
Reply from Meditelle
Thank you for taking the time to provide your feedback. We are sorry to hear that your experience did not meet your expectations and appreciate you bringing these points to our attention.
All of our products are made to order to ensure the highest quality, and while we aim to provide accurate lead times, occasionally items may be ready sooner than expected. We regret that you were not notified in advance of the early delivery.
Regarding the stool’s specifications, we take all product descriptions seriously and will review the information on our website to ensure it is accurate. We always aim to resolve any discrepancies where possible and value feedback that helps us improve.
We are committed to providing a positive customer experience and hope this feedback will help us refine our processes for the future.
Had 2 treatment couches reupholstered. Service from start to finish was smooth and reupholstery finish is excellent. Much more padded too!
Reply from Meditelle
Thank you for your kind review Justine, it's always nice to hear :)
I have recently bought 2 stools for my dental practice. They arrived swiftly and well packaged. Over the past 6 years I have bought 4 other stools which have held up well to constant use.
Reply from Meditelle
Hi David, that's great to hear, thank you for your comments. We look forward to continuing to work with you going forward :) Regards, Anne.
Great products, great price, coupled with excellent service! You can't ask for more!
Reply from Meditelle
Hello Patrick, thank you for your positive feedback, it's great to hear, and thank you for your ongoing business. I'll make sure to pass your comments onto the team, Regards, Anne.
I had a great experience buying a chair from Meditelle. Great customer service with Trudy and speedy delivery. Many thanks will be using you again.
Reply from Meditelle
Roberta, thank you for the excellent feedback, we're glad you're pleased with our service, and thanks so much for your ongoing business. I'll make sure to pass your comments onto the team!
Trusted this company to buy a chair on line.
I am very disappointed with the chair colour, it is nothing like the shade shared on the website.
Customer service has been very poor, I have not even been able to talk to someone about my concerns.
Reply from Meditelle
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Meditelle, we take all feedback seriously and are committed to continuously improving both our products and our customer service. We always aim to ensure that product images and descriptions are accurate and that customers receive helpful support throughout their experience.
We appreciate your comments and hope to have the opportunity to provide a more positive experience in the future.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
