Medivet  Reviews 

17,745
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,615 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the caring, welcoming, and exceptionally knowledgeable staff who handle pets with great gentleness, providing a reassuring and supportive environment during every single visit and emergency. People also deeply appreciate the thoroughness of health checks, clear communication from the veterinary team, and efficient scheduling for urgent medical needs. Some people were dissatisfied with the high costs, expensive medication pricing, and unexpected price increases for routine treatments and ongoing animal care. Reviewers noted that prescription fees and medication markups can be considerably expensive compared to alternative online options.

What people talk about most

Staff

Consumers find staff to be exceptionally friendly, welcoming, and knowledgeable. Reviewers frequently... See more

Service

Reviewers highlight positive aspects of service, noting that staff are very efficient, friendly, and provide... See more

Customer service

People report positive experiences with customer service, highlighting prompt assistance and empathy during... See more

Price

Reviewers mention negative feedback about price, highlighting excessive costs and a lack of billing... See more

Product

Clients share ambiguous opinions on product offerings and medication pricing. While some reviewers expressed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very efficient with excellent friendly staff. Good knowledge about our two 8 year old Rabbits which have always been cared for by this practice. Victoria Woods provided us with common sense advice reg... See more

Rated 5 out of 5 stars

We brought our 2 dogs for a planned castration. To very different dogs with 2 very different personalities but who adore each other. The staff looked after them extremely well giving one to one care a... See more

Rated 5 out of 5 stars

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him,... See more

Rated 5 out of 5 stars

I was very worried about poppy my 10year old female jack Russell, I had to leave her with the vet while I waited outside as I get upset if she yelps at anything 😂. After her examination the vet expla... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

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4.6

All reviews

(17,745)

2,620 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We love Vet Emma

We love Vet Emma - she is so good with Winston my miniature Dachshund, gave him a through check up and reassured me about his weight and various other things I was concerned about and always has great tips and practical advice. She is calm , kind and has such a lovely manner. We are very lucky to have this practice so close to us.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

The team are always welcoming

The team are always welcoming, efficient and caring. Our dog has no hesitation walking in. We are seen on time and health checks are thorough and queries addressed very well. I would recommend this practice for your pet.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, freindly, caring staff

Laura was so helpful and caring both to me and bella, she also explained about the procedue for "dental scaling", what it involves and the risks seeing as bella is about 8 years old

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Paisley and her team are absolutely fantastic. Professional, clear and empathetic communication and go above and beyond to help. We are so happy that we chose to take our dog to Medivet Matlock

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

The staff are all friendly

The staff are all friendly, courteous & caring towards all the animals who visit the practice. They are all very professional and they explain what treatment they are giving.
You can just tell that they really love all of the animals who visit for whatever reason.
I have to admit that I was very wary when Medivet took over from Mr. Loddo, but I have no complaints whatsoever. Our senior pup Tilly has had the best care from all of the staff at Sutton Grange Medivet.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Kindness and positivity

It was yet again another very positive and reassuring experience. Vet was lovely. He handled my excitable miniature schnauzer really well. Bad news about his teeth but not unexpected at his age. Everything else was all good. Excellent advice on my dogs reaction to stressful events. Thank you so much.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Super friendly and helpful staff

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than going to the vets which is a relief. The lady on reception was lovely, clearly an animal lover which is always appreciated in their job!

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Medivet Ashford (Redleaves)

Always friendly helpful people on the reception desk.
A newly refurbished interior has made another treatment room for a lovely team of Vets.
I have been with this practice over 45 years and can highly recommend them!!

July 28, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

This was my second appointment after joining 2 weeks ago and although my first experience was great at 5 stars I can't give that for this follow up appointment I had today.
The appointment was late and then rushed with no real check on my dogs ear condition. Although I opted out of a swab test over confusion, I still had to ask the vet to look into the ears which was reluctant to do, with that he did not have correct equipment for my dogs ear size so made not real effort there.
Also after previously phoning to have her nails cut he then told me did not have time as his next was waiting. This I find disappointing and devalued as a customer as I to had to wait past my appointment time. After all that then to find there was no nurse to assist with nail cutting and would have to wait a fair while untill or rebook even thoe I did call to arrange this already.
Did not leave here happy and satisfied like last time.

July 28, 2026
Unprompted review
Rated 1 out of 5 stars

No Vet available at all.

I have always had great service from Pontefract Medivet. The staff are lovely. Sadly this changed today. I requested some more pain medication last Thursday for pickup Monday and was told they’d action this. I rang on Monday (today) to find they hadn’t got a Vet at all to sign the prescription off. In fact they’d had NO VET since Thursday !! I wasn’t told that on Thursday ! I’m quite shocked by this. I was told they could try another practice for the meds but it wasn’t guaranteed. So it looks like I’m looking for a new Vets. So sad. We’ve used this vets for 11 years. Beyond disappointing.

July 27, 2026
Unprompted review

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