Medivet  Reviews 

17,704
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,628 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff and veterinary teams for being exceptionally kind, caring, and highly professional during both routine checkups and stressful emergency visits. People genuinely appreciate how professionals successfully put nervous animals completely at ease, handle difficult situations smoothly, and always explain every medical procedure thoroughly to concerned owners. Some reviewers were not happy with high prices, unexpected fees, and sudden cost increases for various routine treatments and essential animal medications. Consumers also mentioned occasional rushed appointments, delayed waiting times, or communication difficulties when trying to secure necessary prescriptions promptly.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their lovely, friendly, and helpful demeanor.... See more

Service

Customers consistently note positive experiences with service, describing the staff as lovely, friendly, and... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently friendly... See more

Price

Reviewers mention negative feedback about price, consistently reporting that fees and medical costs are... See more

Product

Users describe ambiguous interactions with product, noting mixed feelings about the items provided. On one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him,... See more

Rated 5 out of 5 stars

Excellent service. My cat had an injury which they were able to get us in to see him within an hour. Ellie was amazing (thank you) and offered excellent care and treatment. My first experience with Me... See more

Rated 5 out of 5 stars

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than g... See more

Rated 5 out of 5 stars

I was very worried about poppy my 10year old female jack Russell, I had to leave her with the vet while I waited outside as I get upset if she yelps at anything 😂. After her examination the vet expla... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.6

All reviews

(17,704)

2,578 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Castration of 2 crazy hounds.

We brought our 2 dogs for a planned castration. To very different dogs with 2 very different personalities but who adore each other. The staff looked after them extremely well giving one to one care and reassurance to our most anxious pup. They were kept together to reduce anxiety for both. The team were friendly and caring but also enjoyed and shared their experience of our dogs with funny feedback and tales of their stay. The after care information was clear and succinct. We can’t thank everyone in the team enough. Back in a couple of days for a check up and further aftercare. Excellent. Would highly recommend, thank you all.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent caring team

I've been taking my cats to Petts Wood surgery for many years and they have always been excellent. The whole team are really caring and professional. We've unfortunately had a lot of poor health issues with our senior cat recently. Sara, the head vet, always take time to discuss our options and has been wonderful in supporting us to do what is right for his quality of life. Highly recommended.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow!! Amazing quick service. Put us at ease. Loved our old 16yr Doggy and aLovely vet. Definitely recommend, I will be going back.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

New puppy 1st visit

I have been with Medivet/Jacksons Vets for some time now with my current 2 Spaniels and welcomed a 3rd Spaniel rescue puppy at the weekend. Medivet are always so friendly and approachable and really do care and take an interest and it was a very positive experience for puppy's 2nd vaccinations.

August 17, 2026
Unprompted review
Rated 1 out of 5 stars

DANGER: don't use Medivet!

I have just paid the last instalment of £1200 they charged me to keep a cat in for the night, administer pain killers and do an unnecessary ultra sound. If I had had another £3000 they would have amputated my cats tail. As I could not afford it they made me feel so bad it made me ill, telling me she could die or have all kinds of terrible suffering. The next day I saw an honest and experienced vet, he told me that it was just a pulled tail and it would heal without any vet intervention.
I am writing this review today as I am free of this place and my cat's tail is after about 6 weeks, now healed and standing up tall when she is doing zoomies etc! If I had listened to the disgusting vets at Medivet I would have got in debt that I can't afford as an OAP and my little cat would not have a tail.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service

The staff are always lovely and the vet never rushes an examination.Our two year old cocker spaniel is always happy and relaxed there.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Such a friendly and welcoming Vets

Such a friendly and welcoming Vets. They take such wonderful care of my dogs.
I love how you always get a warm welcome when you walk in and the staff all know your pets.
Annette on reception is always very helpful and friendly.
Today my dog Poppy went for her annual vaccination with the Vet Enzo. Such a lovely friendly Vet, he was so kind and gentle with Poppy.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service as always from Medivet. We are always treated with such care and kindness when visiting with our 3 cats. Staff are excellent and very knowledgeable. We wouldn't hesitate to recommend Medivet.

August 17, 2026
Unprompted review
Rated 3 out of 5 stars

Great care, chaotic service

I can’t fault the care my cat received, or the attentiveness and professionalism of the vet who debriefed us after her dental surgery. However I was surprised that no one gave me any information beforehand about how to prepare my cat for the surgery - I had to phone and ask.

At both drop off and pick up things seemed chaotic in the reception area, with everything the receptionist dealt with seeming to take absolutely ages. (Not sure if due to understaffing or a training issue?) I can see now why it takes so long for them to answer the phone when you call!
I’ve been using this vets since it was Cumines on Evansfield Road, and it seemed to run far more efficiently and professionally then, before the Medivet takeover and the recent move to new premises.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

A great vet practice

Dr Nicola performed dental treatment and teeth extraction on my cat. The wounds have been healing well and cat is recovering well too. Friendly staff and everything well followed up.

August 14, 2026
Unprompted review

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