Meezan Bank Limited Reviews 

171
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were let down by their experience overall. Customers frequently complain about unhelpful customer support teams, indifferent agents, long response times, and automated systems that force people to waste time without resolving urgent banking problems. Many users also reported that their payments and funds remained stuck for weeks or months, while experiencing severe delays, unexpected charges, and difficulties during branch processes. Reviewers expressed deep frustration regarding blocked accounts, unprofessional branch staff, and the complete lack of practical solutions or communication from management. Some reviewers were happy with the company, explaining that the overall services met their expectations and that professional staff members handled their inquiries efficiently and promptly.

What people talk about most

Customer service

Users describe negative interactions with customer service, noting that support teams are often unresponsive... See more

Service

Reviewers highlight negative aspects of service, expressing deep dissatisfaction with customer support and... See more

Payment

Customers consistently note negative experiences with payment processes and account management. Reviewers... See more

Response time

People report profound frustration and negative experiences regarding response times. Consumers consistently... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This bank provides very poor customer service. There is no live customer care support, and customers are forced to waste time with automated systems. Overall, it has been a very disappointing experien... See more

Rated 1 out of 5 stars

Worst bank and worst customer service , staff keep hanging. Up the calls when trying to chase a request , unprofessional and untrained. Fatway kay name pay bank chala rahay werna inko koi pochay bhi n... See more

Rated 1 out of 5 stars

I had some money transfered to my HBL account 3 days ago and I still haven't received it. I called the helpline to inquire about it, first of all the customer service agent wasn't have enough etiquett... See more

Rated 1 out of 5 stars

Meezan Bank itself is a scammer. My name is Yasir, and I have an account in your Shah Faisal Branch. Meezan Bank blocked my account due to a UBL loan recovery court notice against my father, and they... See more


1.3

Bad

TrustScore 1.5 out of 5

171 reviews

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No history of asking for reviews

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1.3

All reviews

(171)

58 reviews in the last 12 months

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Rated 1 out of 5 stars

I am abroad in Saudi Arabia

I am abroad in Saudi Arabia, Account became dormant and I have been following up for 1 year, provided all required documents, but still after one year account is dormant status. Approached Complaint@ meezanbank and info@meezanbank and darakhshan society Karachi branch, but could not succeed. The worst bank i my opinion, all my money stuck.

April 22, 2026
Unprompted review
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Rated 1 out of 5 stars

5 Minutes to Open, Endless Visits to Fix: My Worst Experience with Meezan Bank

My experience with Meezan Bank has been extremely disappointing. Opening an account may take just 5 minutes, but when it comes to reactivating a dormant account, it turns into a frustrating and time-consuming ordeal.

I have visited the branch multiple times—at least five visits with all required documents submitted, yet there has been no proper response or resolution. On top of that, I made several calls to their helpline and even tried reaching out to the head office, but the lack of coordination and accountability is shocking.

The customer service is seriously pathetic and inefficient. There seems to be no urgency, no ownership, and no respect for the customer’s time. Instead of a smooth and professional banking experience, I was met with delays, vague responses, and complete inaction.

It is highly disappointing that a bank that promotes itself as customer focused fails so badly in basic service delivery. This kind of negligence not only wastes time but also erodes trust. Definitely one of the worst banking experiences I’ve had.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Totally disgusting service

Totally disgusting service. Their app also is down for almost 11 months out of 12. Once my payment stuck from payoneer to meezan and I was calling them for 2 weeks and they keep hanging. Will not recommend them.

April 3, 2026
Unprompted review
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Rated 1 out of 5 stars

I went to the i9 branch for the first…

I went to the i9 branch for the first time. The staff was very rude. First, they waited for half an hour and then told me to come after the prayer. They are very rude. They don't do any work. I kindly request to change them. Specially girls please.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Best Bank in Lake city

Best Bank in Lake city, Lahore Pakistan.
Staff Manager is outstanding.
Really impressed by services.
Supportive staff.
They resolved my issue in a very short time.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor customer support experience…

Very poor customer support experience with Meezan Bank.

I reported a mistaken transfer of PKR 20,000 made through the mobile banking app due to a simple typing error in the account number. I immediately contacted the bank and provided all transaction details and proof.

Instead of initiating a proper recovery process or contacting the receiving bank, I received a generic response telling me to contact the beneficiary myself — which is not even possible, as banks do not share customer details.

This is highly disappointing. A bank should at least attempt to assist in fund recovery by coordinating with the receiving bank or reaching out to the beneficiary. Completely shifting the responsibility to the customer shows lack of support and accountability.

I expected much better service and responsiveness, especially in a situation involving financial loss due to a genuine mistake.

I hope Meezan Bank improves its complaint handling process and takes such cases more seriously in the future.

March 7, 2026
Unprompted review
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Rated 1 out of 5 stars

It is not open in my mobile phone the…

It is not open in my mobile phone the second app which opens show me this app for registration of my account but it is not open in my mobile in the second mobile it is open but can't verify biometric very poor review for this app

March 27, 2026
Unprompted review
Rated 1 out of 5 stars

My experience with Meezan Bank has been…

My experience with Meezan Bank has been extremely disappointing. My mobile app access issue has been unresolved for over a year. I have contacted support multiple times, but nothing has been properly fixed. Being locked out of my own account for this long is unacceptable. The lack of practical solutions and follow-up shows very poor customer service. This has honestly been the worst banking experience I have ever had.

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

Worst for Overseas account holders

I am extremely disappointed with the service. My former relationship manager, Mr. Owais, repeatedly ignored my WhatsApp messages and emails and did not handle my requests on time.

After I raised this issue, my new account manager, Ms. Adela, also stopped responding. It has now become a pattern of non-responsiveness.

I have records of the communication and can provide proof if needed. I expected better customer care and accountability. If this is not resolved, I will close my account.

February 13, 2026
Unprompted review
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Rated 1 out of 5 stars

Having issues with RAAST ID

Having issues with RAAST ID. Contacted bank, no response. Raised multiple complaints, robotic response without solution... Worst bank.
Branch staff are also very unprofessional

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Poor

Having issues with app. Contacted bank, no response. Raised a complaint, no response... Poor bank.

January 29, 2026
Unprompted review
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Rated 1 out of 5 stars

This is a fraud bank

This is a fraud bank. Like the usual practice in Pakistan, this bank also uses Islam's name for carrying out fraudulent and sham financial activities. The mobile app is the worst when compared to all other banks. It glitches at the exact moment a transaction is supposed to happen and then you will be begging them through emails and phone calls to return your hard earned money. The cheque clearing process at their branches is yet another challenge. Irrelevant objections are raised and the cheque is not cleared while your account faces deduction. This is the worst ever bank I have come across and I would suggest people to refrain from this bank for their banking uses.

December 31, 2025
Unprompted review

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