I ordered from MegaMac a few years ago and only recently had an issue with the product I bought. I emailed to see if the issue could be resolved and despite the fault not being covered under warranty,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant! I purchased the new Nomad IPhone Air leather back that was on back order with Nomad, Sandra from customer services let me know straight away and then continually updated me on progress! Gre... See more
Company replied
I bought an upgrade of OWC memory from MegaMac in August 2025, they were the best price around and the delivery was super duper speedy and as I was having trouble fitting it (it is not easy on my com... See more
I ordered the product that I wanted, which was dispatched promptly arrive safely and was very well packaged. Unfortunately, it was a faulty item, but the customer service I received was very go... See more
Company replied
Company details
Written by the company
Based in London but globally focused, MegaMac is a platform where technology, fashion and creativity intersect. We feature rigorously curated brands, from established industry leaders to fresh, up-and-coming innovators. Every product earns its place through uncompromising quality, design, and purpose. MegaMac is privately owned, giving us total freedom to be quick, creative, opinionated, and true to our vision. Our founder is hands-on and leads daily operations with deep care and high standards. This isn’t a store. It’s a point of view. Welcome to MegaMac.
Contact info
42-46 Princelet Street, E1 5LP, London, United Kingdom
- store@megamac.com
- www.megamac.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great item
Great item, at a lower price than anyware else. Good coms, arrived next day. Perfect
February 24, 2024
Reply from MegaMac
Dear Andrew,
Thank you so much for taking the time to leave us such a positive review! We highly appreciate it.
Regards,
MegaMac
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As always, the best customer service
As always, the best customer service available! I had some technical questions which were answered quickly and accurately helping me make my decision on a recent purchase. This was followed up by regular updates on delivery (it was a back order item), and finally a thank you! Aziza was the person I dealt with and I will be personally asking for her evertime I deal with Megamac again. Outstanding, polite, friendly and expert! Thank you.
February 7, 2024
Unprompted review
Reply from MegaMac
Dear Jonathan,
Thank you very much for your kind words! We're delighted to hear that we provided you with excellent customer service and assisted you with your technical questions effectively. We truly value your satisfaction and are thrilled to know that you had a positive experience with us.
Warmest Regards,
MegaMac
Delightfully professional on every count
I couldn't be more pleased and more impressed: the equipment was just what I wanted, the price excellent, and it arrived in double-quick time. But perhaps even more impressive was MegaMac's service when I realised a couple of months later that I needed a proper invoice for our records: a lovely reply and the invoice arrived within a minute of sending the email! Their recordkeeping must be impeccable; their customer service most certainly is. I look forward to dealing with them again.
February 5, 2024
Unprompted review
Reply from MegaMac
Dear Robyn,
Wow! We are absolutely thrilled to receive your glowing review. Thank you so much for taking the time to share your feedback with us. Our team greatly appreciate it!
I am very pleased with the service I received from MegaMac
I am very pleased with the service I received from MegaMac. I ordered an OWC Mercury Pro enclosure for my ASUS Blu-ray drive. It was delivered quickly, was easy to assemble, and looks great next to my Mac. Thank you very much.
January 19, 2024
Unprompted review
Reply from MegaMac
Dear Richard,
Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that you are pleased with the service you received from our team.
Professional and courteous
Professional and courteous, item despatched quickly and arrived as described. Will likely use again.
January 6, 2024
Reply from MegaMac
Dear Mark,
Thank you for taking the time to share your positive experience with us. We're happy to hear that you found our service professional and courteous.
Hope to hear from you soon!
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Great customer experience!
Have used megamac a few times for nomad items. They always ship really fast and pack the items really well. Can’t fault them at all!
December 30, 2023
Reply from MegaMac
Dear Jonathan,
Thank you for being a loyal customer and for taking the time to share your positive experiences with Megamac. We're happy to hear that you've used our services multiple times for Nomad items. We greatly appreciate it!
The watch strap is beautifully made and…
The Nomad watch strap is beautifully made and fits securely to my Apple Ultra watch. I wanted this strap to give my watch a more formal look.
I placed my order online before 2pm on Wednesday and it was delivered the next day…fantastic service in the run up to Christmas.
Overall very pleased with my purchase and will order from MegaMac again.
December 20, 2023
Reply from MegaMac
Hi there,
We greatly appreciate your kind words and are so happy to hear that the Nomad watch strap has met your expectations. It's fantastic to know that the strap has given your watch the more formal look you desired.
Many thanks from MegaMac.
Just amazing
Just amazing! I was looking for a UK supplier of Nomad products as I've been stung on import duty etc. Couldn't be happier with MegaMac, some really great brands. Ordered a few things in 2023 and I'm sure it'll continue into 2024.
December 23, 2023
Reply from MegaMac
Dear Mark,
We are happy to know that you found us as a reliable UK supplier for Nomad products. Our MegaMac team is always on the hunt to offer a selection of great brands.
Thank you for choosing MegaMac.
Gave delivery date and time slot which…
Gave delivery date and time slot which was achieved
December 3, 2023
Reply from MegaMac
Dear John,
We're pleased to hear that the delivery date and time slot provided were met successfully. Here at MegaMac, it is one of our priorities to fulfill the orders on time.
Thank you for choosing us!
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Reply from MegaMac
Dear Matthew,
Thank you for sharing your positive experience with us. We greatly appreciate it! Please let us know if there is anything else we can assist you with.
Thank you for choosing MegaMac!
I have not received the item yet
I have not received the item yet. I cannot blame the company I purchased said item from because it is still in transit. So the blame for this long wait( Item was posted 22 Nov it is now 28 Nov) lies with the transfer company who are the Royal Mail. My concern is because it is computer ssd card, there could be some fault or damage to the item.
November 25, 2023
Reply from MegaMac
Hi Steven,
Thank you for your review. We can see that your order Has now been delivered at 17:08 today. We're not sure why it took so long for Royal Mail to get it to you, it was despatched on Thursday 23rd. We're sorry for any inconvenience caused. Please get in touch with us if you require any additional support, we are here to help :)
Jonathan,
Customer Care
Arrived quickly
Arrived quickly, good packaging, quality case not available at other UK retailers. Will buy from again, thanks
November 19, 2023
Reply from MegaMac
Hi there,
We're thrilled to hear that your order arrived quickly. We look forward to assisting you again in the future.
Thank you for your support!
Helpful staff arrived promptly and case…
Helpful staff arrived promptly and case works well
November 17, 2023
Reply from MegaMac
Hi there,
We're glad to hear that our staff was helpful and it's great to know that the case is working well for you.
Thank you for choosing MegaMac!
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Reply from MegaMac
Hi there,
Thank you for sharing your positive experience with us. If you have any further feedback or if there's anything else we can assist you with, feel free to let us know.
We appreciate your support!
Faultless experience.
Next day delivery. Spent leather case. As good as all the promises it made. 10/10
November 18, 2023
Reply from MegaMac
Dear Paul,
Thank you for sharing your positive experience with us. If you have any further feedback or if there's anything else we can assist you with, feel free to let us know.
We appreciate your support!
very efficient
November 11, 2023
Reply from MegaMac
Dear Chris,
Thank you for sharing your positive experience with us. We greatly appreciate it.
Thank you for choosing MegaMac!
Rapid delivery. Great customer service.
Good website. Real time updating of stock availability. Rapid delivery. Good follow-up customer service - I was concerned that the product I’d been sent wasn’t correct and MegaMac’s customer service was exemplary. Bought from MegaMac *because* of the very high Trustpilot rating. And definitely worth it.
October 23, 2023
Reply from MegaMac
Hi there,
Thank you for the review and your trust!
We are glad you had such a positive experience with us.
We hope you shop with MegaMac again soon!
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Excellent UK Supplier of NOMAD Products
I ordered my NOMAD Atlantic Blue Band for my Apple Watch Ultra from MegaMac, and with them being a UK based supplier.
I'm quite particular about choice of Watch Bands. I had the White Ocean Band originally, not my preferred choice of band but was what I could order at the time with the Watch for fastest delivery. I should have gone for the Midnight Ocean band, even though the style of those bands was not what I was wanting, and strap being short without extension. I'd have preferred a Sports Band from Apple but even at that time, couldn't find one I'd be entirely happy with. Also bought cheap bands from AliExpress, just to give them a go.
So I was led to settling on the NOMAD Band which has been perfect and closest to anything I had been looking for.
June 5, 2023
Reply from MegaMac
Hi Niall,
Thank you for the review!
We are glad you had such a positive experience with us.
We hope you shop with MegaMac again soon!
slow shipping, support can be improved
I ordered a ssd on the 11/10, since then no shipping update , i sent several mail, whatsapp etc... no support
Following the review above i had now updates about my order, which is all that i wanted, i received my SSD on the 31st of october, so 20 days after the initial order, the item was not in stock...
The SSD is working fine, customer service call me again, and apologize again about the slow delivery.
October 11, 2023
Unprompted review
Excellent Service AAA+++
Made 2 purchases over the last few weeks for the same item, would definately use again. Thanks megamac.
October 18, 2023
Unprompted review
Reply from MegaMac
Hi there,
Thank you for the review!
We are glad you had such a positive experience with us.
We hope you shop with MegaMac again soon!
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