Memory Foam Warehouse Reviews 

2,442
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and comfort of the mattresses and toppers, noting they provide excellent support and lead to better sleep. Many people appreciate the competitive and fair pricing, finding the products to be excellent value for money. Reviewers also highlight the efficient service, with helpful staff and generally fast delivery, often arriving as expected or even ahead of schedule. However, some customers also noted issues with delivery, including incorrect or delayed dates and poor communication regarding delivery times. A few other people experienced problems with products arriving damaged or receiving an incorrect mattress, sometimes requiring a replacement. There were also occasional mentions of mattresses not meeting expected firmness or quality after some use.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast delivery, good... See more

Quality

People report positive experiences with quality, with many reviewers praising the high quality of mattresses,... See more

Service

Reviewers mention positive feedback about service, with many describing it as great, amazing, and excellent.... See more

Price

Users describe positive interactions with price, consistently finding good and affordable prices for quality... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am very pleased with the single and double mattresses purchased. Took a little longer to deliver than expected. Double mattress, although well packaged, had a large mark on the corner of the mattr... See more

Company replied

Rated 5 out of 5 stars

We wanted a memory foam topper for our king size bed. Our daughter had previously purchased one from Memory Foam Warehouse and recommended them to us. There is good product choice & information online... See more

Company replied

Rated 5 out of 5 stars

Following purchase of King size bed Topper from you 12years ago we decided to update one of our single beds with your 4inch Topper. This came as promised on time, as yet this has not been used but wi... See more

Company replied

Rated 5 out of 5 stars

Product: Seaqual 20cm Eco mattress exactly as described. I 1st experienced this product during a Haven holiday park stay, had such an amazing sleep I took note of the mattress brand & sourced it onl... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Mattress Store

Written by the company

The money-saving mattress store. Our memory foam mattresses, pillows, beds and memory foam toppers come in a range of prices, styles and comfort levels to suit everyone!

200 Nights Sleep Trial and Free Delivery

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products
Free delivery on orders over £99 with 3-5 day delivery and 200 nights sleep trial on selected mattresses.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(2,442)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

Makes a bed so much more comfortable

Makes a bed so much more comfortable, I love my topper! And a speedy delivery too!

October 20, 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new topper from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

Comfortable mattress , great customer service

Great mattress, competitive price, extremely comfortable. Customer service excellent. Unfortunately damaged slightly in transit which tore the cover. Replacement cover sent immediately and Karen was very prompt to respond and resolve the problem.

October 31, 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. I apologise for the problem caused during delivery but glad we came to a satisfactory conclusion and hope you enjoy many comfortable nights' sleep. KInd regards Karen, MFW Customer Services

Rated 5 out of 5 stars
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

I am very impressed with the mattress I…

I am very impressed with the mattress I purchased, its extremely comfortable considering the very responsible price i paid

October 13, 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 3 out of 5 stars

Very Poor Sales Service

I ordered a bed frame and called Memory Foam Mattress to check it was in stock and they could source the product as it was out of stock everywhere else. After holding for 10 mins while they "contacted the supplier" I was told it was and it would be delivered in 3-5 working days if I placed an order. No word at all from them for 5 working days so I contacted them only to be told the bed frame is out of stock and I can have a refund. Evie who dealt with the refund was very good but very frustrating that they are happy to take my money and deal with the fall out after.

November 4, 2025
Unprompted review
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review Please accept our apologies for the delivery information you received from MFW and the breakdown in our communication. This is not up to our usual standard and is being addressed internally. Kind Regards MFW Customer Service

Rated 5 out of 5 stars

Extremely comfortable

Was kept updated on date and time of delivery by email. Packaged very well. It took about a week to get used to this new mattress but finding it very comfortable now. Definitely recommend and very good value.

October 20, 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for re-ordering from us. We hope you enjoy many comfortable nights' sleep. Kind regards MFW Customer Services

Rated 3 out of 5 stars

The Komfi mattress I purchased is…

The Komfi mattress I purchased is brilliant. Definite 5*. The delivery and communication experience was dreadful and unreliable. Based on the delivery information I was given both by MFW and DX freight I had NO mattress for a week - hence 3* rating.

September 20, 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review and thank you for purchasing your new mattress from us. Please accept our apologies for the delivery information you received from MFW and DX Freight not being up to our usual standard. This is being addressed internally. We hope you enjoy many comfortable nights sleep. Kind Regards MFW Customer Service

Rated 5 out of 5 stars

Comfortable new mattress

Website was easy to use to place an order.
Delivery timescale was acceptable too.
The courier left my order in the porch as I had requested.
The new mattress is very comfortable and cosy. I chose medium firmness and it is exactly as expected. Thanks.

October 2, 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for re-ordering from us. We hope you enjoy many comfortable nights' sleep. Kind regards MFW Customer Services

Rated 5 out of 5 stars

Easy hassle free transaction

Easy hassle free transaction

September 29, 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

very comfortable and great value

The mattress was delivered quickly and is great value for money and very comfortable. We've used the company before and knew that we were pleased with the mattress we'd already had.

September 15, 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for re-ordering from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

amazing mattress for my son

amazing mattress for my son - he’s slept so well since having a new memory foam mattress - customer service /contact not so great regards to delivery but we’ll
Worth it

September 26, 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. Please accept our apologies for the delay in communication, and we hope you enjoy many comfortable nights' sleep. KInd regards, MFW Customer Services

Rated 3 out of 5 stars

Customer service was shocking

Customer service was shocking. Had to wait a week before someone answered the phone and was then told the lady who deals with customers is on holiday

October 10, 2025
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Reply from Memory Foam Warehouse

Good morning, Many thanks for posting a review and apologies for the delay in communication from us. I hope the mattress has recovered to full height, as said in our email, please contact us if you need any further assistance. Kind regards MFW Customer Services

Rated 5 out of 5 stars

True to their word

Extremely helpful on the phone on mattress products and provided a confident assurance that delivery would be the next day. Delivery was duly achieved next day - a Saturday morning. Rolled mattresses unrolled, filled over next 24 hours and are comfortable at 140cm thickness (the maximum permitted on the two tier bed frame).

September 20, 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

Very useful information and advice

Very useful information and advice. Customer service was very caring. The product, a mattress is being used now for a couple of days.

September 17, 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights sleep. Kind Regards MFW Customer Service

Rated 5 out of 5 stars

Delivery was crap

Ordering online was great, but delivery was shocking no Tx/email to say delivery date but I found out it was delivered outside my house with delivery driver sigh for it and had been outside my house for more than two weeks. Response from Memory Foam Warehouse was shocking.

September 7, 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review and thank you for purchasing your new mattress from us. As discussed, please get in touch if there was any damage to the mattress, although due to the quality of the packaging, hopefully this was sufficient to protect the mattress, We hope you enjoy many comfortable nights sleep. We are in discussion with our delivery company on how we can jointly improve the communication. Kind Regards MFW Customer Service

Rated 4 out of 5 stars

The ordering part was straightforward…

The ordering part was straightforward and the customer service very helpful. The delivery person could have been more helpful and carried the mattress up the stairs when asked .

August 27, 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights sleep. We are in discussion with our delivery company on how we can improve the delivery options to include a 'delivery to room of choice' service'. Kind Regards MFW Customer Service

Rated 5 out of 5 stars

Amazing mattress

Really comfortable and supportive mattress

August 30, 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights sleep. Kind Regards MFW Customer Service

Rated 5 out of 5 stars

Superb mattress

Superb mattress, bought a Super king earlier in the year and loved it, so decided to buy a double for my daughter, really comfortable and superb quality, tried to buy a king size for my spare bed buy unfortunately none available.

August 29, 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights sleep. Please contact us directly to discuss any stock availability and we can inform you if the mattress will be back in stock. Kind Regards MFW Customer Service

Rated 4 out of 5 stars

Great product

Great product , really comfy mattress, lost one star for delivery company as did not arrive on arranged day

August 29, 2025
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights sleep. We are in discussion with our delivery company on how we can jointly improve the communication. Kind Regards MFW Customer Service

Rated 5 out of 5 stars

Double mattress memory foam

2nd mattress bought online from them. As always! Spot on!

August 2, 2025
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights sleep. Kind Regards MFW Customer Service

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