Memsaab Reviews 

1,453
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, politeness, and ability to make them feel comfortable and well-assisted. The service provided is consistently highlighted as excellent, with many appreciating the personalized approach and efficient assistance. Many also found the product collection stunning, offering high-quality, elegant designs that often fit perfectly. However, some customers noted receiving products that were damaged, faulty, or had missing components upon arrival. A few other people also felt that customer service was unresponsive or unhelpful when issues arose, leading to dissatisfaction.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising individual employees for their... See more

Product

Customers consistently note ambiguous experiences with product quality and accuracy. Many reviewers praise... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the amazing, durable... See more

Customer service

People report positive experiences with customer service, highlighting helpful and supportive staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Memsaab is an absolute gem for anyone who loves elegant, high-quality ethnic wear. From the moment you step in, you’re greeted with a stunning collection that blends traditional craftsmanship with mo... See more

Rated 5 out of 5 stars

What a fantastic experience. Samena was amazing. Helped us find wedding clothes for the whole family. We highly recommend coming here and seeing her! Thank you.

Rated 5 out of 5 stars

I had a great experience with Memsaab. I ordered a dress last-minute for a wedding and when DPD didn’t deliver it on time, the lady at the shop was incredibly helpful and understanding. She contacted... See more

Rated 5 out of 5 stars

I gave five stars as I am very happy with Memsaab so far. My experience remained excellent. The customer services Memsaab offers is excellent. I had to exchange the size and they guided me and facili... See more

Company replied


Company details

  1. Clothing Store
  2. Women's Clothing Store

Information provided by various external sources

Memsaab Boutique is one of the UK's largest independent Asian fashion retailer since 1997. We strive to provide our customers with quality goods and a quality service at an affordable price.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,453)

205 reviews in the last 12 months

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Rated 5 out of 5 stars

Ahsan was lovely for my in person…

Ahsan was lovely for my in person shopping experience and would definitely recommend the one to one as you can shop in peace and are given the satisfaction of leaving content with the dress that fits you the way u want 😌

November 6, 2025
Unprompted review
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Rated 5 out of 5 stars

I bought a pre order outfit

I bought a pre order outfit, however I changed my mind and didnt want the dress any longer. I did not read the refund policy properly which states pre order items are nonrefundable. Memsaab did give me a full refund as I notified them within 24 hours. So thank you memsaab for you kind gesture.

November 3, 2025
Unprompted review
Rated 4 out of 5 stars

Stunning outfit

Stunning outfit, the work was quite heavy and well executed. Colour differed slightly but something to be expected with desi outfits as professional pictures are edited, other than that I’m really happy with my purchase, speedy delivery too!

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

POOR CUSTOMER SERVICE

POOR CUSTOMER SERVICE!
The process was unnecessarily time-consuming and stressful. I expected a smoother return experience. still awaiting refund/compensation

October 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Very good service and great help

Very good service and great help. Great assistance making the experience of getting the clothes I needed amazing. Good customer service from sobhan so thank u

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

My first time using Memsaab and it was…

My first time using Memsaab and it was a good experience. I ordered 7 outfits and received them on time. Email communication was clear, letting me know my order was received, dispatched,etc. I bought cotton gharara’s for the ladies in the family and everyone loved them from the 3 year old to 50 year old.
Thank you!

September 28, 2025
Unprompted review
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Rated 1 out of 5 stars

Faulty Suit and Only Offered £5 Refund – Very Disappointed

Only just got to try the suit on & to my shock, several gems were already missing from the front of the suit before I even had a chance to wear it properly. This was meant for a special occasion, and I was extremely disappointed with the quality.

I contacted customer service immediately and even sent them pictures to show the damage. However, instead of offering a replacement or proper resolution, they only offered me a £5 refund. For an item that was clearly faulty from the start, this response felt dismissive and completely inadequate.

The person dealing with my issue on WhatsApp just seemed like they could not be bothered. Didn’t even reply or acknowledge my issues properly. Did not even apologise! This was my first time ordering from this website, and sadly it will also be my last. I expected better quality control and much better customer service. I would strongly advise others to think twice before ordering here.

September 27, 2025
Unprompted review
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Reply from Memsaab

Hi,

Thank you for your review, i apologise if you feel the issue was not dealt with accordingly. I have had a look into this and can see 2 options were given to you if the item was not worn you could have accepted the return with full refund, but i can see you accepted the £5 refund option, if you were not statisfied with this option you should not have agreed to this, Please email our customer services team on info@memsaabonline.com so we can arrange a return for the item and resolve this matter urgently.

Kind Regards

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Rated 5 out of 5 stars

Wedding Clothes

Amazing customer service, from the team at Memsaab. Came in to order my wedding day clothes and they exceeded my expectations in every way possible. Recommend anyone that is looking for Asian clothes to shop here

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

I got the wrong parcel

I got the wrong parcel. Asked for my purchased order but been told other customer didn't return my order. That was not my problem. I paid memsaab not other customer so you shield have sent me my order. Then after few days I asked for refund but still haven't got it back.

September 8, 2025
Unprompted review
Memsaab logo

Reply from Memsaab

Hi,

Thank you for your review, after reviewing the order we do apologise for any inconvience this has caused you but you stated you will wait for your order hence why a refund was not issued first, a refund has been issued and it can take 5-7 working days to show in your account, please allow this time and then email our team on info@memsaabonline.com to check the refund.

Thank you
Memsaab Team

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Rated 5 out of 5 stars

2x Purchased Iutfits from MEMSAAB

Both outfits I’ve purchased from Nemsaab have been good quality and a reasonable price ! So as the price is reasonable I will be purchasing from MEMSAAB again in the future ! Regards Mrs Yasmin Haque

September 13, 2025
Unprompted review
Rated 2 out of 5 stars

Very Overpriced and refund is expensive

The guys selling over priced suits and returns is really really bad starting price for a refunds label is £6 to £10 off your refund
And the suits are very over priced total ripoff
Don't get carried away with reviews may be they are PAID REVIEWS
I'm not saying the stuff is bad its really overpriced
they already Charge you delivery £3.50 so altogether I paid £7.00 2orders for post and packing for it to be returned and £12 deducted from my refund so its been £19 extra gone in WASTE for average clothes 🙄

August 14, 2025
Unprompted review
Memsaab logo

Reply from Memsaab

Hi,
Thank you for your review, i am very sorry you feel like our stock is over priced for you, if you do view other retailers we are slightly more budget friendly then most retailers but everyone has their preference, Unfortnately returns are not free and have to be paid to be returned, we use a fast tracked service where we keep you updated where every your return is including when it is delivered to us so you are in peace of mind. I once again apologise for the prices but this is also is not in our hands as the economy is becoming expensive due to many circumstances and factors. I hope this helps clear some misunderstandings.

Kind Reagards
Memsaab Team

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