metals4U Reviews 

32,856
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,386 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, excellent product quality, and the reliable ability to order custom-cut metals with absolute ease. Consumers often mention that the ordered items arrive securely packaged and precisely to size, making DIY projects exceptionally straightforward. Some reviewers were not happy with occasional delivery delays and frustrating issues caused by external couriers mishandling parcels. A few people also experienced lost or damaged items during transit, though customer support promptly stepped in to provide free replacements. Buyers appreciate the helpful service overall, despite these external shipping setbacks that occasionally affect the delivery process.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and fast shipping... See more

Product

Consumers find product quality and sizing to be consistently excellent. Reviewers frequently highlight the... See more

Service

Users describe positive interactions with service, highlighting prompt and efficient support from the team.... See more

Order

Clients share positive opinions on order, highlighting the simple online purchasing process and prompt... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the stainless steel tubes, alloy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called for a price on Aluminium tread plate, it was cut and ready within hours! Cheaper than any other local stockists so was even worth travelling the 40 miles to collect it. I would use Metals4U aga... See more

Company replied

Rated 5 out of 5 stars

First time customer needing only a small order with no previous experience of buying metals. Metals4U website was simple to use and made finding what I required straight forward. The ability to order... See more

Company replied

Rated 5 out of 5 stars

Great service and great product. Super quick delivery too! Ordered a special size, accurate cutting, really happy. Thanks. I know where to come when I need more. Also worth noting, excellent packaging... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the quality of the stainless steel tubes and associated fittings. The delivery was as promised and the contents were well packed. Have now used the products to create a handrail fo... See more

Company replied


Company details

  1. Metal Supplier
  2. Aluminum Supplier
  3. Copper Supplier
  4. Fastener Supplier
  5. Metal Industry Suppliers
  6. Welding Supply Store

About metals4U

Written by the company

metals4U - when you need it

metals4U is the UK's biggest online metal supplier. We supply Steel, Aluminium, Brass, Stainless Steel and more - cut to size or full pieces. Buy just what you need - no minimum purchase! Whether you are a keen hobbyist, trades person or contractor, we offer the best price, the best service & next day delivery. Call us now on 01937 534318 or buy online.

Our Price Promise
If you find the same piece of metal elsewhere for a lower price... we’ll match it!
See terms & conditions


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.7

All reviews

(32,856)

2,298 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Orderd stainless steel sheet cut to fit…

Orderd stainless steel sheet cut to fit kitchen cupboards and door fronts. These were cut perfectly to size and were of very good quality.

July 23, 2026
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Reply from metals4U

Thank you for your fantastic review! We’re delighted to hear that the stainless steel sheets were cut perfectly to size and that you were pleased with the quality. We really appreciate your feedback and hope to work with you again in the future!

Rated 5 out of 5 stars

Great service

Great service. All came as I ordered and has now been transformed into a lovely workbench - will order again.

July 16, 2026
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Reply from metals4U

Thank you for your excellent review! We’re really pleased to hear that everything arrived as ordered and that your stainless steel has been transformed into a lovely workbench. It’s great to know you were happy with our service, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Quick and easy 👍

July 23, 2026
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Reply from metals4U

Thank you for your review! We’re delighted to hear you found the service quick and easy. We really appreciate your feedback and hope to see you again soon!

Rated 1 out of 5 stars

Poor packaging.

Arrived with one corner of the Splashback bent, couldn’t use it. Was given 100% refund thankfully. Shame. All about quality of packing and packaging being appropriate for the product. Needs timber reinforced crates.

May 12, 2026
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Reply from metals4U

Thank you for taking the time to leave your feedback. We’re very sorry to hear that your splashback arrived with a bent corner and was therefore unusable. We’re pleased that we were able to provide you with a full refund, but we completely understand your disappointment.

We take packaging and the safe delivery of our products seriously, and your comments regarding timber-reinforced crates are appreciated. We’ll certainly pass this feedback on to the relevant team as we continue to review and improve our packaging. We’re sorry that on this occasion we didn’t meet the quality standards we aim to provide.

Rated 5 out of 5 stars

Really good price and fast delivery

Really good price and fast delivery. I only had small aluminium sheet requirement but these guys were able to process it where others couldn’t.

July 23, 2026
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Reply from metals4U

Thank you for your excellent review! We’re delighted to hear you were happy with the price and fast delivery. It’s especially great to know we could help with your smaller aluminium sheet requirement when others couldn’t. We really appreciate your business and look forward to helping you again in the future!

Rated 5 out of 5 stars

Wouldn’t use any other company

Wouldn’t use any other company

July 21, 2026
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Reply from metals4U

Thank you so much for your fantastic feedback! We’re delighted to hear that you wouldn’t use any other company. Your continued support means a lot to us, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Good service

July 22, 2026
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Reply from metals4U

Thank you for your kind review! We’re delighted to hear you were happy with our service. We really appreciate your feedback and hope to welcome you back again soon.

Rated 5 out of 5 stars

Exactly as ordered delivered promptly

Exactly as ordered delivered promptly. Good value for money.

July 15, 2026
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Reply from metals4U

Thank you for your lovely review! We’re pleased to hear that your order arrived promptly and exactly as expected, and that you found it to be good value for money. We really appreciate your feedback and hope to serve you again soon.

Rated 5 out of 5 stars

Excellent service easy to order on line…

Excellent service easy to order on line and all arrived in great time

July 22, 2026
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Reply from metals4U

Thank you for your excellent review! We’re delighted to hear that you found our online ordering process easy and that your order arrived promptly. We really appreciate your feedback and hope to serve you again soon.

Rated 4 out of 5 stars

Nicely cut plates and fast delivery.

Nicely cut plates and fast delivery.
Would have given a 5 star rating but some of the protective film had scratches. Hopefully these have not transferred on to the brushed surface of the plate. I have used 1 to date and all was ok.

July 15, 2026
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Reply from metals4U

Thank you for your honest feedback. We’re sorry to hear that some of the protective film arrived with scratches. We’re pleased to hear that the first plate you used was in good condition, and we hope the remaining plates are unaffected once the film is removed. We really appreciate you bringing this to our attention and will pass your comments on to the relevant team.

Rated 5 out of 5 stars

Perfetional and fast service hanks

Perfetional and fast service thanks

July 22, 2026
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Reply from metals4U

Thank you for your kind review! We’re really pleased to hear you were happy with the professional and fast service. We really appreciate your support and look forward to helping you again in the future!

Rated 5 out of 5 stars

First Class Service

I've used metals4U many times and they always provide excellent service. Price, delivery - First Class

July 22, 2026
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Reply from metals4U

Thank you for your continued support! It’s fantastic to hear that you’ve used metals4U many times and have consistently received excellent service. We’re delighted that you’re happy with our pricing and delivery too.

We really appreciate your custom and look forward to serving you again soon!

Rated 1 out of 5 stars

Waiting With No Communication

I placed my order on 5 August after being told that most orders are delivered the next day. Five working days later, I still haven’t received my order or even an update on when it will arrive. The lack of communication is very disappointing. Customers shouldn’t have to chase for basic information about their orders.

Update: I called customer service after waiting over a week. They said it would take a couple more days, but still couldn’t provide an estimated delivery date. The main reason I chose this company was because they advertised delivery within4 days. I’m disappointed with the lack of communication and unclear timelines. Based on this experience, I have changed my rating to 1 star.

August 4, 2026
Unprompted review
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Reply from metals4U

Good Afternoon,
Thank you for your review, and please accept our sincere apologies for the delay and, particularly, the lack of communication regarding your order.
Due to the order weighing over 180kg, we chose to send it via a private haulier rather than a standard courier. This is to reduce the risk of damage or delivery issues with heavier consignments. As private haulage is considerably more expensive, we group orders going to the same general area where possible to make the service more cost-effective.
Unfortunately, there was also a stock shortfall with your order. You should have been notified about this at the time, and we apologise that this did not happen.
When you contacted us this morning, we were in the process of arranging the private vehicle for delivery, but at that point we had not yet been able to confirm an exact delivery date. We have now been able to arrange delivery for tomorrow, and the haulier has provided an estimated delivery time of between 10am and 12pm.
We appreciate your patience and are sorry that the lack of communication and uncertainty around the delivery date has caused frustration.

Kind Regards,
metals4U

Rated 5 out of 5 stars

Very rapid delivery nice chunk of steel…

Very rapid delivery nice chunk of steel at a real good price. Very Happy thanks

July 21, 2026
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Reply from metals4U

Thank you for the great review! We’re really pleased to hear you were happy with the speedy delivery, the quality of the steel and the price. It’s fantastic to know you’re very happy with your purchase.

We really appreciate your custom and hope to see you again soon!

Rated 5 out of 5 stars
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Reply from metals4U

Thank you for your review! We’re delighted to hear that your order arrived exactly as requested and was delivered quickly. We really appreciate your custom and look forward to helping you again in the future!

Rated 5 out of 5 stars

Quick turnaround ready to be picked up…

Quick turnaround ready to be picked up with no problems

July 20, 2026
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Reply from metals4U

Thank you for your review! We’re pleased to hear your order was turned around quickly and was ready for collection without any problems. We really appreciate your custom and look forward to helping you again in the future!

Rated 5 out of 5 stars

No fuss

No fuss, easy web site, excellent range of items, ordered article which was delivered in timely fashion.

July 21, 2026
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Reply from metals4U

Thank you for your great review! We’re delighted to hear you found our website easy to use and were happy with the range of products available. It’s also great to know your order arrived promptly and without any fuss.

We really appreciate your custom and look forward to serving you again in the future!

Rated 5 out of 5 stars

Prompt and efficient service and…

Prompt and efficient service and acceptable pricing. Shipping costs higher than expected but didn’t put me off the purchase.

July 20, 2026
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Reply from metals4U

Thank you for your positive review. We’re pleased to hear you found our service prompt and efficient, and that our pricing was acceptable. We appreciate your feedback regarding the shipping costs and will certainly take this into consideration. We’re delighted they didn’t put you off your purchase, and we hope to welcome you back again soon.

Rated 5 out of 5 stars

Great price and super fast delivery

Great price and super fast delivery, they fit perfectly

July 17, 2026
metals4U logo

Reply from metals4U

Thank you for your fantastic review! We’re delighted to hear you were happy with the price and that your order arrived so quickly. Even better that they fit perfectly! We really appreciate your feedback and hope to see you again soon.

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