Metropolitan Reviews 140

Raised a compliant was threatened of a termination of my tenancy. MTVH have now made me and my homeless. Until repairs are completed but we’ve been left in uncertainty with no communication. We are trying to take legal action with the Housing but have failed to agree to come to court based on the evidence we have to take legal action.

Also I have leaked documents of staff who have created entrapment with their private car parking scheme, force tenants to pay up fines whilst using bullying debt collectors putting tenants behind their bills.

If I could have given half a star I would. The worst housing association in London. The repairs team rubbish, BSW contractors rubbish, housing officers rubbish - the entire service is rubbish! And the housing officer is a waste of my time
she is very rude her attitude is dishraceful and she is very horrble to tenant her nane is nkechi and her stupid manager gold is a nasty peace of work she is rude as well

We have been living in a tower managed by Metropolitan for 10 years we are a group of residents and we can not think of one positive thing about Metropolitan Housing Trust. We are paying hundreds of pounds towards the service charge yet we get extremely poor service and security in return. To get the smallest repair done, we have to write countless emails and call them several times and often they are not resolved. The service charge has 0 transparency we have been asking for proof of where our money is spent in the last 10 years but still no solid answer. Our building security is a joke, there are homeless people using our staircase as a shelter and TOILET! yet security doesn't even respond to our complaints. Our front door is always broken, strangers are stealing residents packages. Several residents including myself had their bicycles stolen where the security guards are supposed to patrol and monitor with CCTV. We don't feel safe in our own building! Extremely dissatisfied with Metropolitan.

Worse housing ever!!! For the last few years I have suffered with bad mould in my flat to the point my shoes on a shoe rack are going mouldy and my coats hanging up on the outside of a cupboard I have had multiple leaks which has made my Lino lift up and nothing has been sorted! My window is hanging off but was told there’s nothing they can do because we have scaffolding up! I came home yesterday with a leak in my ceiling (as they seem to be replacing the roof with plywood!!!!) when I woke up this morning it’s got so much worse I rung the emergency line and she said someone would be out in 4 hours 7hours later they sent a plumber to which he said to me I haven’t got a clue about roofs so cannot help ring in 2 days as it’s bank holiday. I rung the emergency line back to see why they sent a plumber for a problem with my roof and was greeted by a rude cocky man. I was quite stressed as a couple weeks ago paid to have my flat redecorated!!! He then proceeds to laugh at me down the phone saying it’s just mould and damp wait 2 days as it’s not an emergency!!! Why is it Metropolitan seem to wait for the problems to get so much worse to then come and fix them? Such a terrible housing they brake so many rules in our tenancy but seem to get away with it! But let me be a week late paying my rent and they will send 3 letters and my housing manager banging down my door!! I don’t see why I should be paying full rent for my stuff to get constantly ruined!!!

Woke to a water leak from my water tank, called emergency yesterday at 9.30am as water spilling out of water tank and through light fitting in kitchen. Today 30 hours after placing emergency call out still waiting for plumber. Got no heating or water. There are three of us in our property that have auto immune conditions which I explained when I made the call. One being needing access to toilet frequently.
Absolutely disgusted that we have been left like this. Called numerous times to be told have an appointment today which they can’t give me a time but someone could come out up to midnight tonight.
Will definitely be on phone to Metworks, Bws and Metropolitan HA in morning as well as housing ombudsman, local MP, social media and anyone else who will listen.
I will withhold Rent until problem resolved as metropolitan are not up holding their agreement with me the tenant.

24 hours. Under Section 11 of the Landlord
and Tenant Act 1985, you have the right to
expect your landlord to carry out repairs in a
'reasonable time'. If it's an emergency repair as you've got no heating or hot water, your
landlord should fix this in 24 hours.

Waste of time complaining. Many breaking tenancy agreement. Toilet hasn't flushed properly for 2 months. Put a bucket of water down it, they told me!
The drains smell awful. No one will investigate that.
It is rediculous. We pay service charges here but don't get much service. I would not have given one star.

Metropolitan HA (and Erewash Borough council, and Derbyshire Constabulary) will not lift a finger against the drug dealers next door to me, for some reason, causing me to feel unsafe in my own home.

I suspect this is because Metropolitan HA (and Erewash borough council, and Derbyshire Constabulary) have some links to organised crime gangs (no surprise there) although i do not have any proof.

When trying to complain about this to the housing ombudsman, i was asked for a final response from metropolitan relating to this matter. Now every time i contact Metropolitan regarding this matter by email, i receive no response, and so, cannot proceed any further with my complaint against Metropolitan to the housing ombudsman.

Have complained to the IOPC regarding the conduct of Derbyshire Constabulary relating to this matter, and received the dismissive response "were sorry you feel that way..." which they say was referred back to Derbyshire Constabulary, from whom i did not receive a response.

These people:

1) Metropolitan Housing Association.
2) Erewash Borough Council.
3) Derbyshire Constabulary.

are absolutely effing vile!

I cannot go into detail I am so exhausted from all the issues many of which all others below have experienced . Endemic corruption from Housing Manager and officers. Purposeful neglect of vulnerable tenants and enabling of ASB to force out those whom are desperate to get help and better repairs and property management. It would be good to all join up and sue them as a group . They are NOT FIT FOR PURPOSE AS A CHARITY OR HA. It’s a terrible corruption ponzi type scheme of backhanders to the chosen few and revenue generated from sub standard housing all posing under the guise of “inclusive” and such propaganda . They are inept and force tenants with valid issues into purposeful infinite loops re complaints and lost emails/ data and never seem to care to correct things unless you literally shame them publicly. It is disgusting reading through the reviews as none of this is isolated incidents but a PURPOSEFUL tactic to undermine those most desperate in society especially re physical disabilities and on the receiving end of ASB. Getting a group litigation together for tenants whom would wish this broken corrupt “organisation” should have public dismantling and be taken over by an actually functional body would be preferable. Maybe we should start a public Facebook page? “Sue MTVH”

Not good at all only been waiting 183 flipping days for a massive hole in the ceiling to be fixed they’re so un professional and have no clue what they’re doing 🤣they sent a tiler to take out a bathroom and plumb it all back in again that’s not even his job 🤣🤣

I'm now on day 318 since reporting a ceiling collapse. Still not fixed. Dreadfully inept staff, especially in the complaints and repairs team.

If I could have given half a star I would. The worst housing association in London. The repairs team rubbish, BSW contractors rubbish, housing officers rubbish - the entire service is rubbish!

Having made a complaint regarding a personal matter I was advised that Metropolitan Housing could not find any personal information for myself on my account and I would need to make a complaint regarding the separate matter. On the 23rd June 2021 I made a complaint to Metropolitan Housing advising that I was highly concerned that they had lost my information and I would like the matter investigated or I would escalate this to the Housing Ombudsman. Having received a response I was advised that my complaint would be partially upheld as Metropolitan could indeed confirm that they did not hold any personal information for myself however they could not confirm that they lost it. A number of telephone calls later and having confirmed that my Housing Officer was now somebody completely different ,I requested a level 2 investigation. Under the level 2 investigation I received a response on the 18th July 2021 that advised the complaints team had reached out to my Housing Officer for the second time despite the fact it had already been confirmed no personal information was hold on my account but it was felt that the case needed to be reviewed again. I was now at the point where I raised a complaint under the Data Protection team (this had not been done previously as it had not been confirmed the outcome of the original investigation). The Data Protection team advised that I would need to help them out by confirming I had sent them documentation relating to my personal circumstances in the first place,I advised this was not possible as some time had passed and no proof of receipt had been issued. Metropolitan Data Protection team advised they would look into the matter however this could take some time and I would need to be patient. Whilst waiting for the Data Protection investigation to provide a outcome I was chasing up another matter only to receive a rather concerning email to say that Metropolitan had no knowledge of who I was and could not confirm I was a Metropolitan tenant so they had passed enquiries over to Thames Valley. I received a email from Thames Valley confirming they had NO knowledge of who I was and to make sure I had emailed the right Housing Association. Having confirmed who I was once again I waited for the response back from my level 2 investigation which still had not come so I made a number of enquiries that produced nothing but dead ends with the various staff not responding to emails and telephone calls. My next step was to email the Housing Ombudsman with a complaint so having now registered this there was very little I could do but wait. On the 22nd July 2021 I spoke with the Data Protection team once again who advised that they may have miscomunicated information to me however my Housing Officer was on leave and so I would need to call back the following week for further updates as the complaints team would need to respond and to why I had been provided the information I had. On the 27th and 28th July 2021 I made several calls to both teams including requests for the Housing Manager to contact me but despite this nobody picked up my calls / responded to my emails. I currently still have NO outcome to the complaints I made,I still do not NO where my personal information has gone and I am currently waiting for several people to make contact regarding the issues I have raised.

Roof leaked into my flat. It was their responsibility. They refused to repair the inside of the flat, despite the damage being caused by their failure to maintain the roof, which in a common part required to be maintained by them in my lease.

The housing officer and housing manager are both fools!

My sister was told by the housing They were selling her current home. she had to move out and she would be rehoused. She has now moved not far from her previous property into a flat. She has now moved in and now she has started to see all the problems wrong with the flat..,it’s infested with cockroaches. She can not sleep or eat or go in her front room. Or even wash in the property. She has had no sleep since she moved in There’s a terrible smell threw the hole flat. Broken drainage sewer smell she has had enough. She also has a disability and to top it off there’s no phone lines tv internet so she can not make a emergency call if she needs to it’s so bad she also found out the property has been empty for 3years I wonder why I am disgusted with this housing they have tricked her into taking this home saying they were not aware off the problem this problem with the infection has been going on for a long time how can you leave a human being in this state she thinking off giving up the tenancy and this is not her fault the housing manger and officer came out to visit the manager is aware that the property has a list off problems and they can not move her out disgusting. She’s had no sleep and her health is starting to take its toll on her . Can you believe her housing officer told her to make a Conplaint…… what a joke she had to throw her furniture out because off the infestation she has also thrown her bed out she was told to call repairs they are even worse they told her to home swap disgusting so do you want her to stitch someone into taking that dirty hole off a flat. I’ve told her wait the 8 weeks and take them to court.they will not get away with this there must be a history off repairs on this flat we will find out. Also her neighbours have told her the flat she is in is disgusting.
And a old lady was living in there can you Imogen what she went threw living in there now my sister has it. They were very helpful getting her out off her old house now they don’t give a dam what she is going threw HELL night after night not sleeping with cockroaches running all over would they sleep this. NO they do not even deserve 1 star I’ve been looking at all the reviews how bad they are I will update this and I will put the name off there manger and housing officer up so every one can see who they are NOT TO BE TRUSTED 👆this is how they treat people with mental health problems WICKED WICKED staff

Extremely poor customer complaints process with them batting away complaints by deliberately misunderstanding what is stated in emails also some very corrupt people whom I suspect are working in collusion together to cover up each other when they need to. The goverment needs to regulate these so called "charities" who are charities for their own staff and screw the tenants with lies and cover ups

Avoid this company at all costs. They have no care for residents absolutely shocking behaviour. Also many of the staff have been done for fraud.

This company are ran by complete Cowboys.
Incompetent managers who lie and are talentless. Property in disrepair and nothing is ever fixed to a standard other than bodged or on the cheap. NEVER EVER BUY A PROPERTY OPERATED BY THIS COMPANY.. you literally will regret it !
Charges are disgusting in relation to service.
Bumbling wasters and cluelessness across the board with this lot all trying to cover there backs with cronyism.

All this housing association do is lie and cheet. Profits before vulnerable tenants should be investigated by the government

As Iv heard on the grapevine you have many managers that have been done for fraud and corruption like I thought three years ago when I was sent two of them to check out my leaking roof. I waiting two and a half years for a leaking roof out back that was rancid leaking into my kitchen, only fixed the repair on roof instead of fixing the whole of the back roof. I got a quote from a roofer mate he said 7k for the whole job repair and scaffolding don’t my you 6k corruption is rife in you housing association. I have been with Hyde housing for years before this housing company, your company to over 5 years ago appalling you are with the acception of Georgina slater my housing officer and Layla my works repair manager they have both been outstanding from day 1. I am still waiting for my foul waste pipe out back to be repaired for over a month I had an appointment Monday just gone they sent a lovely man Christian but he is a roofer no wonder he is leaving after 5 years with you then he went out of his way to contact a nice lady what happens in between that and the work getting done is anyone’s guess she tells me in a three way conversation we send another plumber to do that job Tuesday 13th 8-1pm nobody turnt up my neighbour said a van was outside at 2.30pm same day. I left my mobile number on the door and message saying ring me and tell me another appointment at the moment nothing back. My waste pipe needs a four inch or 110mil swept T fitting and replace the cutling 20 minute job, as been told by an expert. You sent a guy Richard he put glue on the leak why it was raining COWBOYS!!!! My ref number for this pigs ear of a job again is 6943209/2 Regards Martin Hayes