Metropolitan Reviews 140

Im not one to write reviews but i have got to express how well i have been treated as a metropolitan tenant , i have never been any happier with the communication and quality i have recieved. i previously was a derby homes tenant before and everytime i had a repair i waited atleast a month before they came out to my property metropolitan act fast!! Within maximum of 4 days theyve been out to me and always very satisfied with the repairs and the care me and my property have recieved. And i had alot of bad experience with derby homes. Even when i had to tell them my rent was going to be a day or 2 late in the first month . Very happy tenant and im so grateful as a single mother with two children. Thankyou metropolitan!! :)

Such a wasteful housing team we have in Leicester. No support provided. Allocated car parking when moved in, with in weeks it came to know that it came to know that my parking space have been already allocated the parking to someone else.. No support provided. Lost they keys, no support provided. Avoid these guys.

If only I could give 0 stars!
We've had many issues with water and electricity in our complex. They stemmed from issues with the boxes outside, ie not an issue created by the residents. Metropolitan often state that it is not their responsibility and that we should spend out own money on matters they created! Last year when our electricity went out, we were told by many other companies that their delay with fixing the problem was due to the fact that metropolitan did not want to pay them!! Today, the hot water isn't working as the box outside is faulty!

I feel one star is perhaps too generous. In my eleven years as a Leaseholder with MHTV, I can't recall one occasion when I received good customer service or a satisfactory outcome. In order to get anything done and receive a response, it has been necessary to raise formal complaints which go nowhere, involve the Housing Ombudsman and threaten legal action. As Leaseholders we have been dutifully paying into our sinking funds each month, yet no cyclical maintenance or redecorations have been carried out in twelve years. This organisation urgently needs a 360 degree audit with measures putting in place to turn the organisation around. And to receive such poor service knowing that the CEO has an OBE... All very disappointing.

Unbelievably poor customer service. We live on the 4th floor and the only lift in the property is not working. We have been asking for a repair for over a month! We are either ignored or they reply saying the contractor has checked the lift and it's working - it clearly isn't!

I wouldn’t even give 1 star... they haven’t a clue they think it is acceptable to leave me and my 2 small children without adequate lighting in my kitchen... probably the most dangerous room in the house... sparking light and no one will attend to fix until 23rd December even though this issue was reported on the 3rd! T*ATS!

I made a terrible mistake when I signed a tenancy agreement to live in a one-bedroom flat which is owned by Metropolitan.
Almost every day I feel frustrated by the lack of quality in this nightmare of a flat.
In addition to that, the landlord has shown me nothing other than contempt over the past 18 years
and I'll never forgive them for that.
This housing association leaves so so much to be desired and every day I feel deeply depressed to have them as my landlord.
They are no better than the local authority and in fact, I say that they are worse.
Whenever something needs fixing, they try to avoid dealing with it and as a consequence, I have had to make many complaints to my former local MP before a repair is carried out.
Even then they have delayed numerous times which caused me no end of anxiety and frustration.
Metropolitan Thames Valley housing is one of the worst in the UK and they have a shameful reputation for treating tenants unfairly and leaving them to suffer in poor quality housing.
This estate (Chalkhill) in which I live in Wembley park is a nightmare in so many ways.
Also, many other tenants complain regularly about being let down and turned away when they need help with repairs.
The local housing officer has got a really bad attitude and has upset me many times.
If I could turn back time, I would have looked elsewhere to live rather than sign up to live in this horrible estate which is poorly run and equally managed by a bunch of people who seem more interested in standing around talking, laughing, smoking, and vaping than assisting tenants.
My criticism is harsh but trust me if you had experienced what I have over the past 18 years, you would understand why I feel so disillusioned with this company.

I would advise anyone looking for a flat to rent to avoid going to Metropolitan because you'll almost certainly regret it.

Avoid like the plague. This company operates on favouritism, if your face fits or you are friends with the person hiring you will go far. If not, you stand no chance.

The pay is below average and the work life balance is non existent. No allowance is given to those who have family and caring commitments even if you work the extra hours or even through your lunch unreasonable demands are made

The worst housing association ever. The woman who showed us around the property was lovely. We asked about pets, and she said dogs and cats and caged animals are all fine. We accept and move in, knowing we had 2 dogs. Firstly we received harassment because me and my girlfriend are a gay couple. Fellow residents would leave rubbish and notes on our doorstep and even dog poop. We reported it to metropolitan who literally just shrugged it off. Then we received a letter from metropolitan saying we had to get rid of our dogs as they weren’t permitted in a flat, but obviously at sign up we were told differently. Other residents in the block also had dogs, so I was quick to retaliate with this. After that we received complaint letters every week saying we were noisy and slamming doors all day, when me and Partner both cared for my partners nan Everyday. We were hardly home. We carried on receiving the harassment from the residents and they even set fire to their own car right outside our window to the point where we had fire damage to the outside of our windows. Metropolitan refused to fix this. Our boiler then stopped working, we had no hot water or heating for over a year, no wander how many times we were promised a repair.

absolutely awful company! Avoid at al costs.

OMG! They don't even deserve 1 star. So much to say, however, I can't write a book,
The latest problem is how they deal with ASB-or don't. Despite all that very inspiring information regarding how tough they are at cracking down on ASB, it's rubbish! You would, therefore, not expect them to allow the perpetrator of the ASB to have as many warnings as they see fit. You would think it would be a definate number, So, we, the customer's are told to fill in incident sheet in after another for 'evidence' and it transpires NOTHING will be done!
The individual can carry on verbally and physically threatening vulnerable customer's for ever and ever. Well done MTVH!

My goodness I do not know how to verbalize my disgust for this so called housing association. I have never come across such moronic incompetence. I pay sky high service charges and each year I still owe money .my Windows frames have rotted.i live with mould due to nit having double glaze.The light outside in communal area dosnt work .the front door entry system is faulty
The bottomless pit of money guzzling sinking fund never has enough money in it .there should be a government crackdown on such unlawful breaches .of their obligations to both leaseholders and tenants. They are a complete and utter disgrace. I do not want to live there anymore.

I've been living in an MTV shared ownership property clad in flammable materials for over two years now. We discovered the cladding was unsafe following a fire which occurred around a month after the Grenfell tragedy. Two years on I'm still living in a home which could go up in flames. MTV have done nothing about it. And to add insult to injury, they've been overcharging me on my service charge since April!

Possibly the worst company I have ever come across. 99% of their staff are grossly incompetent. Takes forever to get a response from someone over issues and when you do it doesn't provide anything meaningful. I decided that I couldn't deal with their lack of professionalism anymore and sold my shared ownership flat (for a loss). Selling the flat was one of the most stressful things I have had to do, again because of lack of competence or understanding from anyone at Metropolitan. Absolutely useless! If I could give them 0 stars I would.

There was great hope that when the merger of Metropolitan Housing and Thames Valley Housing took place, that there would be an improvement in services and standard of work. Not so. Our new service charge was once again way above the rate of inflation but it gets worse; despite the fact that during the first lockdown last year no services were provided for two months,we have no adjustment in the service charge which should have a two-month discount. Not so. When challenged the company spokesperson states that the costs within the industry have risen but any refund will be given in September. We won't hold our breath. Last year for the first time in fifteen years our estate underwent a refurbishment. The contractors were Quinn London Ltd and although they arrived on-site and set up their cabin and apparatus in June, they did not start work until July and then disappeared for the whole of the month of August, two weeks in September and two weeks in October. Part of their remit was to check gutters and ensure that they were fit for purpose. What they actually did was lower the gutters to such an extent that rainwater overshoots the system and pours down in a deluge that is now damaging grass around both blocks and ponding all around the building. Despite leaseholders complaints about the mysterious absences and the poor standard of guttering work MTVH have still not corrected the problem. What is also alarming is that this refurbishment has NO guaranteed work which was confirmed by the project manager. And it gets worse because the work is not guaranteed the contractor has no obligation to correct the problem so leaseholders will pay in the future for work they have already paid for. And it still gets worse. A roof tile came away from the rear of one property and concerned leaseholders were informed by the onboard contractor METWORKS that they had no roofers available to attend sit the site and put things right. When I pointed out that subcontractors should be used I was told no roofers were available. This is not acceptable as there are more roofers available oin the industry than ever before and METWORKS have a strange formula for dealing with the problem anyway-they state they can provide a roofer within a month and scaffolding within three months. I guess the roofer has to wait three months to investigate the problem as scaffolding is not available for three months; the whole system is unworkable for the paying leaseholder who has to wait for a service while rainwater is coming in through the hole in the roof and damaging property. The repairs team are sleeping beauties who when they do appear act aggressively towards leaseholders forgetting who pays for the salaries and works on the estate. The set-up now within the company is actually worse than two years ago and shows no sign of improvement. Neither MTVH nor METWORKS are fit for purpose.

For the past 4-6 years, i have been chasing metropolitan to replace my very rotten windows frames. I am a lease holder who pays my service charge on time every month. but it is very sad for me to say Metropolitan Thames Valley don't really seem to care about their clients. I would advise you not to deal with this firm. Service Charge has gone up from £75 to £109 with no reason why such a big jump. They are ripping a lot of people off in the Britain.

Put it this way, they do not even deserve one star....
No hot water or heating for almost 18 months
Their repair staff thinking that it is OK for them to turn up unannounced on my doorstep, on numerous occasions.
Phone calls from their depot from staff stating can they send repair men right now!
(Despite the fact that appointments have been made)
They do not seem to understand the law in terms of respecting
their tenants rights. What rights? They don't seem to have any!
Anti-social behaviour, it appears in one instance, that they overlook the tenant's behaviour, allowing them to remain.
I have caught them out lying on a few occasions.
In my opinion they are not to be trusted and I would move, just to get away from such a landlord and obtain peace of mind for me and my family.
Living in a Metropolitan home has the worst experience of our lives as a family.
Think long and hard before you sign a tenancy agreement with this landlord.

I have had no hot water and heating for a month and have had seen 20 different People who have done nothing. They don't care. Rude customer service and people who are working over the weekend as a "favour". Given 2 heaters for a family for 8. Told were doing all we can and don't even have to correct information written on the system. I have had to call BSW myself to check jobs and ensure they have the correct information as they have come and have wrong instructions and information. Extremly poor and rude and disrespectful company. Couldn't care less about a family with the bare means to live. Today is the 17th tomorrow will make it a month with no call to say what's going to happen and when. I mwil be calling tomorrow and see what they say.

This group is so bad do not trust them to help you or be quick to do anything .words just can not describe how bad they are .

Terrible. I bought a flat in London which is managed by Metropolitan which I absolutely love BUT Metropolitan are so disgraceful that I'm tempted to move. No hot water from the communal boilers, lifts broken, leaks and mould in the corridor. This company should be closed down and the management should be very ashamed of themselves.

cowboys still waiting for urgent priority job with a disabled daughter living at premises. will be moving now totally keep clear of this housing group.