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Market Harborough Building Society Reviews 

880
•
TrustScore 5 out of 5

4.8

Building Society
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Review summary

Created with AI, based on recent reviews

Evaluating 477 reviews, reviewers overwhelmingly had a great experience with this company. Regular customers frequently praise the staff and branch advisors for being extremely helpful, welcoming, professional, and patient when opening various savings accounts and managing personal finances. Consumers also very warmly appreciate the fast response times, knowledgeable guidance, and highly efficient service provided during phone calls and branch visits. However, some people mentioned experiencing slow or cumbersome procedures, unexpected waiting times, or difficulties meeting specific online access requirements. A few reviewers also noted occasional challenges regarding branch staff availability or digital systems when trying to complete their transactions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, welcoming, and professional... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as extremely helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional human care and... See more

User experience

Customers report wonderful satisfaction with user experience, highlighting straightforward and helpful... See more

Response time

Users describe positive interactions with response_time, consistently highlighting fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Appointment had been made via Head office but this communication hadn't come through to the local branch. The team swiftly responded, found a room, made a coffee and provided space to talk over our ne... See more

Rated 5 out of 5 stars

I wanted to close my account as there are no branches near me anymore. I spoke to Rachel at customer services and she was extremely helpful, patient and very efficient. She helped me go through the re... See more

Rated 5 out of 5 stars

Wanting to set up an account, going in expecting not to get a result, despite their system having gone down, I had an account open within 30 minutes. Thank you Claire Reedman. It has given me alot mor... See more

Rated 5 out of 5 stars

Went in to open a savings account,i knew which one i wanted to open. Did the tranaction quick and thorough, explained everything and gave me some information about the account l opened. Gave me in... See more

Company details

  1. Building Society
  2. Financial Institution
  3. Mortgage Lender
  4. Savings Bank

About Market Harborough Building Society

Written by the company

Since 1870, we have been owned by our members and have continued to evolve, innovate and, importantly, continue to always put our members first. That’s why we’ve remained a trusted provider of mortgages and savings for over 150 years. You can find out more on our website, clicking on the below links: Savings Mortgages Thrive Agenda Our branches Contact us

Contact info

4.8

Excellent

TrustScore 5 out of 5

880 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(880)

475 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great personal service

How refreshing to get through to an actual human being! Rachael guided me through operations to adjust my savings account so easily, professionally and most of all friendly.
I'd give 6 stars if I could. I will be recommending friends to bank here.
One very happy customer😊

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Alicia

Alicia, was very helpful today. She was very patient and clear with her instructions. I would definitely recommend Market Harborough Building Society instead of the big banks for excellent customer service.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Jennifer was extremely helpful to…

Jennifer was extremely helpful to myself and my husband in opening an ISA. We both enjoy our experiences at MHBS. It is much nicer to interact with a real 'person' who can assist and answer any questions which arise

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Service received

My wife and I visited the Market Harborough Building Society yesterday and received first class service in rearranging our accounts. Claire Reedman was very efficient and resolved our request.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

good service

Emma was very helpful patient and friendly.
it is good to know that the market harborough BS has remained a mutual and is the fact that it is local is also a positive

June 3, 2026
Unprompted review

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