MIAB Reviews 

213
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for their exceptional helpfulness, remarkable patience, and professional attitude during every single interaction. Many consumers highlight the outstanding customer service, noting that advisors take the necessary time to thoroughly understand specific business needs and explain complex policies with complete ease. People frequently emphasize the incredible efficiency and consistently quick response times when setting up new insurance coverage or handling important policy renewals. Reviewers are thoroughly impressed by how prompt, supportive, and accommodating the team always remains throughout the entire smooth and straightforward process.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and genuine... See more

Customer service

People report high satisfaction with customer service, praising the professional and knowledgeable support... See more

Service

Consumers find service to be positive, highlighting a consistently high level of professionalism, efficiency,... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment I spoke with Billie, I felt like a valued customer, eventhough I was only requesting a quotation. Her customer service skills are excellent and explained what is a difficult area with... See more

Rated 5 out of 5 stars

Good customer service and was able to get us sorted with our insurance at very short notice. All the documentation is clear and the cover is what we need. We worked with Alex the consultant and he wa... See more

Rated 5 out of 5 stars

Louisa was a pleasure to deal with. She was professional and understanding of General Practice pressure. Very patient with us whilst we went through the paperwork. Never felt like we were being rushe... See more

Rated 5 out of 5 stars

We have switched from our previous insurers to MIAB. Partly down to the competitive quote and partly down to how helpful Billie has been since Joe set up the consultation call. Billie reviewed our ex... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company

Written by the company

A specialist insurance broker for healthcare practices in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

213 reviews

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No recent history of asking for reviews

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4.9

All reviews

(213)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely accommodating and friendly

I am new into my role and needed quite a lot of old information and support to help understand the business current position and when I telephoned with all my enquiries I received such a warm friendly helpful response from Bianca. No job was to big and she took time to listen and support me. What a great experience it turned out to be as it could have been so complex.

April 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Matthew was really helpful and got…

Matthew was really helpful and got everything sorted and updated in record time. Would 100% recommend their services as we have always found them very responsive as well as providing good quality and clear coverage for the business.

March 29, 2023
Unprompted review
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Rated 5 out of 5 stars

Matthew Beeson

Matthew Beeson
Matthew looks after our practice insurance cover. He is very efficient and I always get speedy responses to any query I have which makes my job a lot easier .Excellent service always.

January 24, 2023
Unprompted review
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Rated 5 out of 5 stars

Highly recommend every time!

MIAB are always so responsive to our enquiries which is why ALL our insurances are via them and have been for many years now. We would highly recommend & take this opportunity to especially thanks Steve & Emily for all their recent help. Excellent customer service!

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

I moved to miab from another provider

I moved to miab from another provider, I found them very helpful and thorough. Explaining all aspects of the policy and what cover is provided, tailoring to meet our needs. Giving several quotes for alternative scenarios nothing was too much trouble.

October 4, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

Emily was extremely helpful in organising our GP Practice insurance renewal. This was extremely easy to do and price wise has saved the practice a considerable amount per year for the same (if not more cover). I would definitely recommend this company to any other GP Practices who are considering switching.

October 31, 2022
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Rated 5 out of 5 stars

Excellent Service

Excellent Service from Bianca. Efficient, helpful and made the whole renewal process easy. She also managed to find the best price for the renewal. Thank you!

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant communication with Emily from…

Brilliant communication with Emily from start to finish. She went through all the information thoroughly; I would definitely recommend MIAB and use them in the future.
Emily pushed the quotation through and emailed me late one night (This must have been out of her working hours) she was very prompt in her emails and which company/person does not like great communication...Keep up the good work!

October 23, 2022
Unprompted review
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Rated 5 out of 5 stars

A breath of fresh air!!

MIAB were a breath of fresh air in a very difficult market. After lengthy and convoluted conversations with other potential providers MIAB gave me an immediate response with all of my requirements satisfied with the products offered. I would absolutely recommend MIAB to any other PCN’s looking to meet their Insurance needs

October 4, 2022
Unprompted review

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