MIAB Reviews 

210
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptionally high level of dedicated support. Customers frequently highlight that the staff members are remarkably friendly, patient, professional, and knowledgeable when explaining complex policy details. People also appreciate the outstanding efficiency and prompt communication, noting that inquiries and renewals are always handled rapidly without any delay. Consumers emphasize how wonderfully stress-free and smooth the entire arrangement process feels, making it easy to secure the right cover quickly. Reviewers strongly recommend these reliable services to other professionals looking for trustworthy and dependable assistance with their various insurance needs.

What people talk about most

Staff

Customers had positive experiences with staff, praising their exceptional professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient support and quick... See more

Service

People report high satisfaction and appreciation for the excellent service provided by the advisors.... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good customer service and was able to get us sorted with our insurance at very short notice. All the documentation is clear and the cover is what we need. We worked with Alex the consultant and he wa... See more

Rated 5 out of 5 stars

Louisa was a pleasure to deal with. She was professional and understanding of General Practice pressure. Very patient with us whilst we went through the paperwork. Never felt like we were being rushe... See more

Rated 5 out of 5 stars

We have switched from our previous insurers to MIAB. Partly down to the competitive quote and partly down to how helpful Billie has been since Joe set up the consultation call. Billie reviewed our ex... See more

Rated 5 out of 5 stars

Louisa was supportive, helpful and responsive. I believe her effort has saved us a lot of money. As a new venture, we were so relieved to have better cover at a much lower cost than quoted originally.... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company

Written by the company

A specialist insurance broker for healthcare practices in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(210)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent service

I have received excellent service from this MIAB on a regular basis, and Amie Slade has been most helpful over the past weeks regarding a renew of policy. Thank you for all your help and keep up the good work.

October 2, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Miab Professional and Trustworthy

Miab are always professional and thorough. Bianca and Stephen who I have dealt with over the past few years have both been really helpful, knowledgeable and explained everything in a way that I could understand. I would definitely recommend them to other practices looking to review their insurance needs.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Consultant Emily really knew her stuff. She was able to get a grasp of our business and provide us with the very best quotations. I really felt that MIAB knew what they were doing and that our concerns and issues were dealt with on a personal level. Things were well explained had full confidence in the service provided.

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

An easy and swift switch over!

We have now switched over to MIAB and Emily couldn't have been more helpful and offered to call/set up a meeting with us whenever we needed, also answering all of our very silly questions! Very easy process from start to finish and also feel that the cover provided is much more flexible for us as a practice. Fab service, thank you Emily!

July 27, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Super efficient service by Bianca

Super efficient service by Bianca. From discussion to policy update was within the hour. Faultless service.

August 24, 2023
Unprompted review
MIAB logo

Reply from MIAB

Fantastic feedback, thank you Belinda. Bianca prides herself on the service she provides, we're glad you saw the value in this.

Rated 5 out of 5 stars

Alfie MIAB

Alfie, was extremely helpful, diligent and professional throughout our correspondence regarding insurance renewal

August 17, 2023
Unprompted review
MIAB logo

Reply from MIAB

Thank you for your wonderful feedback Carol, its appreciated as always.

Advertisement
Rated 4 out of 5 stars

Very helpful

Very helpful, very efficient Jacqui Adamson (Insurance Advisor) best advisor ever

August 7, 2023
Unprompted review
MIAB logo

Reply from MIAB

We are glad to hear Jacqui provided such a brilliant service. Your feedback is much appreciated

Rated 5 out of 5 stars

Excellent service

Matthew was very helpful and professional. He explained the Policy and improved my understanding. Excellent service provided.

July 19, 2023
Unprompted review
MIAB logo

Reply from MIAB

Many thanks for your feedback.

Rated 5 out of 5 stars

Amie was really helpful

Amie was really helpful, clear and took her time with me to explain all the details of the policy, i am more than happy with the service received. Wonderful service, thank you

June 12, 2023
Unprompted review
MIAB logo

Reply from MIAB

Many thanks for your feedback, we are happy Amie's service was well received. Kind regards MIAB

Rated 5 out of 5 stars

Excellent Service

I have just received an excellent level of service for our GP practice premises insurance from Emily which we have changed from another broker. She was exceptionally knowledgeable on how GP practice finances and the partnership model work and that made life so much easier for the quote etc. Questions were always turnaround quickly and I wouldn't hesitate in recommending L&W and Emily to anyone looking for their insurance quotes. Many thanks.

June 5, 2023
Unprompted review
MIAB logo

Reply from MIAB

Thank you for such great feedback Brian, its very much appreciated. Kind regards MIAB

Advertisement
Rated 5 out of 5 stars

Exceptional Emily!

Emily was exceptional from start to finish. Excellent product knowledge and very good communication.

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

Bianca was exceptional

Bianca was exceptional. Explained everything thoroughly and came back to me with answers to queries promptly and efficiently. She always returned calls and was very understanding when our calls would sometimes be interrupted at my end. Highly recommended.

April 24, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Extremely accommodating and friendly

I am new into my role and needed quite a lot of old information and support to help understand the business current position and when I telephoned with all my enquiries I received such a warm friendly helpful response from Bianca. No job was to big and she took time to listen and support me. What a great experience it turned out to be as it could have been so complex.

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Matthew was really helpful and got…

Matthew was really helpful and got everything sorted and updated in record time. Would 100% recommend their services as we have always found them very responsive as well as providing good quality and clear coverage for the business.

March 29, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look