MIAB Reviews 

210
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptionally high level of dedicated support. Customers frequently highlight that the staff members are remarkably friendly, patient, professional, and knowledgeable when explaining complex policy details. People also appreciate the outstanding efficiency and prompt communication, noting that inquiries and renewals are always handled rapidly without any delay. Consumers emphasize how wonderfully stress-free and smooth the entire arrangement process feels, making it easy to secure the right cover quickly. Reviewers strongly recommend these reliable services to other professionals looking for trustworthy and dependable assistance with their various insurance needs.

What people talk about most

Staff

Customers had positive experiences with staff, praising their exceptional professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient support and quick... See more

Service

People report high satisfaction and appreciation for the excellent service provided by the advisors.... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good customer service and was able to get us sorted with our insurance at very short notice. All the documentation is clear and the cover is what we need. We worked with Alex the consultant and he wa... See more

Rated 5 out of 5 stars

Louisa was a pleasure to deal with. She was professional and understanding of General Practice pressure. Very patient with us whilst we went through the paperwork. Never felt like we were being rushe... See more

Rated 5 out of 5 stars

We have switched from our previous insurers to MIAB. Partly down to the competitive quote and partly down to how helpful Billie has been since Joe set up the consultation call. Billie reviewed our ex... See more

Rated 5 out of 5 stars

Louisa was supportive, helpful and responsive. I believe her effort has saved us a lot of money. As a new venture, we were so relieved to have better cover at a much lower cost than quoted originally.... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company

Written by the company

A specialist insurance broker for healthcare practices in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(210)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been with MIAB now for about 4…

I have been with MIAB now for about 4 years. Tracey is amazing. Prompt and friendly and always follows through despite the delayed feedback from the insurer at times. She is an asset to your team. And definitely a reason why I stay with MIAB.

February 3, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Outstanding Service – Tracey was Above and Beyond!

I’ve had the responsibility of renewing my company’s insurance policies for the past two years due to management changes—without prior training in this area—and I can confidently say that Tracey at MIAB has been a lifesaver.

Navigating insurance, especially in the Health Tech sector, can be daunting. It’s been a steep learning curve for both me and the company, but Tracey’s expertise made the process incredibly smooth. This year, we identified that we lacked the right Medical Liability coverage and were missing key policies that were crucial to our business. Without Tracey’s guidance, we would have remained exposed to significant risks.

Her responsiveness and understanding ensured that we not only secured the proper coverage but also negotiated a great deal for retrospective cover! She took the time to explain everything, answer all our questions, and tailor a solution that fit our exact needs.

MIAB’s service is great, and Tracey is an absolute credit to their team. If you’re looking for an insurance broker who genuinely cares about your business, looks out for your best interests, and makes an otherwise stressful process seamless, look no further!

Lucie - Ted's Health

January 20, 2025
Rated 5 out of 5 stars

I’ve had the pleasure to have Tracey as…

I’ve had the pleasure to have Tracey as my broker , arranging my dentist indemnity insurance the past four years, through MIAB , I can’t recommend her and MIAB highly enough for looking for the best option that suit my needs.
It has always been professional and straightforward.

Don’t look anywhere else 😀

January 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Renewing Insurance for PCN

Renewing insurance this year for PCN. Excellent service. Tracey dealt with all our queries promptly, responding to emails and sending out documentation. Would highly recommend using MIAB.

January 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Happy with their service

Happy with their service 💯

Whenever I’ve had questions or needed assistance, Jacqui Adamson has been prompt and efficient.

Highly recommend

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to deal with

Billie was personable & knowledgeable and dealt promptly with queries and requests for changes. Reasonable price too for our practice insurance.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Very efficient

I dealt with a lovely lady called Tracey, who was extremely polite helpful and efficient in helping me. 5 star service, would highly recommend.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Good company to deal with

Our surgery insurance renewal was dealt with efficiently by Stuart.
The auto renewal facility meant that I didn't have to spend long periods of time on the phone going over my policy - the nature of our Surgery means that cover requirements do not change much from year to year.

October 1, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

I have know MIAB team for over 8 years

I have know MIAB team for over 8 years. I was introduced to them in 2017 when I led a federation - since day one they have impressed me with there expert knowledge and attention to details and treating us as were only clients . There best service is to tell the client what is best for them by making suggestions. No job or request is too small for them. Best part it MIAB is happy to negotiate and suggest what is best for the client.

Thank you Monty, Tracey, Mathew and Stuart for your continued support and advice.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you for navigating me through my…

Thank you for navigating me through my claim at a difficult time for me personally and so expertly and easily. I really appreciate the continuity provided by Sarah-Jayne in particular but everyone was helpful from initial reception team and onwards. The specific advice I received was excellent and it is clear you have thorough knowledge and experience. I am very grateful

August 19, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent

Sophie. C was extremely helpful . She demonstrated excellent product knowledge during that call. I was completely impressed with her professionalism

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I recently had the pleasure of working with Stuart Woolgar from MIAB, and I couldn't be more satisfied with the service provided. From the outset, Stuart demonstrated exceptional professionalism and expertise in the field of insurance.
He took the time to thoroughly understand my needs and provided tailored advice that was both insightful and practical. Their ability to explain complex insurance terms in a clear and concise manner was particularly impressive, making the entire process much more manageable.
Throughout our interactions, Stuart was always prompt, courteous, and attentive, ensuring that all my questions were answered and concerns addressed. Their dedication to providing excellent customer service was evident, and I felt confident in the decisions made with their guidance.
I highly recommend Stuart Woolgar to anyone seeking knowledgeable and reliable insurance consultancy. Their expertise and commitment to client satisfaction truly set them apart.
Thank you, Stuart, for your outstanding service!

September 20, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look