The product is effective. Advanced Crepe Fix actually works. I have spent an embarrassing amount of money on skincare and usually get limited to zero results. Not here. Advanced Crepe Fix has improved... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am 66 years of age and was aging fairly well. When my husband of 29 years passed from a 6-year illness I lost 30 lbs. My skin looked like the crepe paper hung at childhood birthday parties! My arms... See more
Company replied
I was a regular customer but was NOT CONSISTENT. I noticed a difference after a few days but got lazy so I am going to return to my routine. Im using Facial Cleanser, Wrinkle Fix, Intensive Ey... See more
Company replied
This is my second order of lifting and firming cream. It’s an excellent product and I will not be without it! When I meet new prople in my community, they look startled when I trll thrm my age (81.)... See more
Company replied
Company details
- #52 of 82 best companies in Beauty Product Supplier
- #11 of 18 best companies in Cosmetic Products Manufacturer
- #18 of 33 best companies in Cosmetics Industry
- #33 of 62 best companies in Cosmetics Store
- #16 of 22 best companies in Skin Care Clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They made delaying my shipment very…
I got a notice that a shipment was on the way. I still had almost a full jar, so wanted to delay the shipment.
I called to see if it was too late to delay. They made delaying my shipment very easy and suggested the next shipment date. Great customer service.
July 23, 2026
Reply from MiamiMD
Hi Patricia,
Thank you so much for your wonderful feedback!
We’re delighted to hear that adjusting your shipment was easy and that our team was able to help arrange a convenient next shipment date. Providing flexible and helpful service is what we strive for.
We truly appreciate your kind words and continued support!
Company quickly responded to all my…
Company quickly responded to all my questions and concerns. I was impressed by how quickly and professionally they responded.
August 8, 2026
Reply from MiamiMD
Hi Gloria,
Thank you so much for your kind feedback!
We’re thrilled to hear that our team was able to respond quickly and professionally to your questions and concerns. Providing prompt, attentive support is very important to us, and we truly appreciate you taking the time to recognize our efforts.
Thank you for your review!
Problems encountered in ordering…
They were very concerned that I left an order that I had trouble with unfinished. I received several emails trying to help along with a percentage off coupon if I completed the order. I really appreciated their help and concern. Thank you.
August 1, 2026
Reply from MiamiMD
H K Riley,
Thank you so much for sharing your experience!
We’re glad our team was able to follow up and offer assistance when you had trouble completing your order. It’s wonderful to hear that you appreciated the care and effort our team put into helping you.
Your kind words mean a lot to us, and we truly appreciate the opportunity to assist you!
Reply from MiamiMD
Hi Tracey,
Thank you for your kind feedback!
We’re so glad to hear that your order arrived quickly and that you’re happy with the product.
We truly appreciate your support and hope you continue to enjoy your products!
Great Customer Service
You answered my questions quickly and helped me understand what I did wrong.
August 7, 2026
Reply from MiamiMD
Hi Barbara,
Thank you so much for your feedback!
We’re delighted to hear that our team was able to answer your questions quickly and help clarify what happened. Providing clear, helpful support is always our goal.
We truly appreciate your kind words!
Reply from MiamiMD
Hi Victoria,
Thank you so much for sharing your experience!
We're thrilled to hear that the cream worked for you and that you're loving the results!
We look forward to serving you again when you're ready to reorder. Your feedback truly means a lot to us!
Reply from MiamiMD
Hi Jeanette,
Thank you so much for your wonderful feedback!
We're delighted to hear that your order arrived so quickly. Providing fast and reliable delivery is something we strive for, and we're glad we could meet your expectations.
We truly appreciate your feedback and look forward to serving you again!
100% a scam
100% a scam! Took my money on 7.29-never shipped product. I reached out to customer service, they were kind and supposedly re-shipped and that I should have it before 5 August. Still no product will not refund my money. This must be a scam, do yourself a favor and do not fall for it
August 5, 2026
Reply from MiamiMD
Hi Rita,
We're truly sorry to hear about your experience, and we completely understand your frustration.
Please accept our sincere apologies for the delay. We understand how disappointing it is not to have received your order after being advised that a replacement shipment was on its way.
We'd like the opportunity to make this right. Please send us an email to our support team at support@miamimd.co so we can review the status and advice accordingly.
We appreciate your patience and the chance to resolve this for you.
just email with info is great thanks
July 30, 2026
Reply from MiamiMD
Hi,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that emailing us with your information was easy and that you had a positive experience with our support team.
We truly appreciate your kind words and feedback!
Duplicate order
I got a duplicate order because of my iPhone losing connection emailed company within hours I received an email and one order was cancelled and refunded EXCELLENT CUSTOMER SERVICE!!! Thank you !
August 6, 2026
Reply from MiamiMD
Hi Joanne,
Thank you so much for your wonderful review!
We're delighted to hear that our team was able to quickly assist you after the duplicate order caused by the connection issue on your iPhone. We're glad we could promptly cancel the extra order and process your refund.
Your kind words about our customer service truly mean a lot to us. Thank you for taking the time to share your experience!
I’ve been using it for a week
I’ve been using it for a week. I’m finding that my face feels tighter. Hoping my neck does the same. I’ll be looking forward to the results as I go on.
August 6, 2026
Reply from MiamiMD
Hi Marie,
Thank you for sharing your experience with us!
We're so happy to hear that after just one week of use, you're already noticing that your face feels tighter.
With continued, consistent use, many customers notice gradual improvements in other areas as well, including the neck. We hope you'll continue to see the results you're looking for over the coming weeks.
We truly appreciate your feedback and look forward to hearing more about your progress!
Love Dr. Js products
I love the science behind all of Dr. Jay‘s products. The age defying, lift and firm cream. and Advanced crepe fix are two of my favorites.
June 14, 2026
Reply from MiamiMD
Hi Andrea,
Thank you so much for your wonderful review!
We're glad to hear that you love the science behind Dr. J's products. It means so much to us that Age-Defying Lift & Firm Cream and Advanced Crepe Fix have become two of your favorites.
We appreciate your support and kind words and look forward to being part of your skincare journey for years to come!
73 looking more like 110!
I’m 73 fair complected my arms looked like crape paper…. Old used crape paper.
I noticed improvement within 3 days and by 7 I was thrilled. It just kept improving.
July 27, 2026
Reply from MiamiMD
Hi Carol,
Thank you so much for sharing your incredible experience!
We're delighted to hear that Advanced Crepe Fix has made such a noticeable difference for you. It's wonderful to know you saw improvement within just a few days and that the results continued to get even better over time.
Your story is truly inspiring, and we're so happy that you're thrilled with the improvement in the appearance of your arms!
Give me hope
I have hope one may time when I had given up helping my skin she gracefully. I'm looking forward to the results!
August 5, 2026
Reply from MiamiMD
Hi Tracyrene,
Thank you so much for sharing your thoughts with us.
We're so happy to hear that our product has given you renewed hope. We know how discouraging it can be when you feel like you've tried everything without seeing the results you want, and we're honored to be part of your skincare journey.
We're excited for you as you continue using the product, and we hope you'll see the improvements you're looking for with consistent use. We look forward to hearing about your progress!
I can’t see any difference in my creppy…
I can’t see any difference in my creppy arms. I will continue to use it but not hopeful
August 5, 2026
Reply from MiamiMD
Hi Melanie,
Thank you for your honest feedback.
We're sorry to hear that you haven't noticed an improvement in your crepey arms just yet. We understand how disappointing that can be.
Everyone's skin responds differently, and results can vary based on factors such as skin type, age, and the severity of the concern. We appreciate that you're willing to continue using the product, as consistent application over time often provides the best opportunity to see results.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Thank you for giving our product a try and for sharing your experience with us!
So far
So far, I have no complaints. I have had questions which were answered by a real person. The products seem to be working. I have tried two...the eye cream, and lift and firm cream. I am now trying total beauty matrix and lip plumper. I feel sure they will deliver. Dr. J. truly seems to care about her consumers and takes the time to give testimony as to how she got started which I appreciate. Her involvement is commendable.
August 5, 2026
Unprompted review
Reply from MiamiMD
Hi,
Thank you so much for your thoughtful and encouraging review!
We're glad to hear that you've had such a positive experience with us. It's wonderful to know that your questions were answered promptly by a real person and that you're already seeing encouraging results from the Intensive Eye Repair and Age-Defying Lift & Firm Cream.
We're excited that you're now trying Total Beauty Matrix and the Lip Plumper, and we hope they become favorites as well!
Your kind words about Dr. J. mean a great deal. We truly appreciate your feedback and look forward to continuing to serve you!
The products came quickly and I love…
The products came quickly and I love the lift & firm cream. Customer service is great too.
August 5, 2026
Reply from MiamiMD
Hi Diane,
Thank you so much for your wonderful feedback!
We're delighted to hear that your order arrived quickly and that you're loving the Age-Defying Lift & Firm Cream. It's also great to know that you had a positive experience with our customer service team.
Your kind words truly mean a lot to us. We look forward to continuing to be part of your skincare journey!
I’m super impressed over this cream!
I’m super impressed over this cream!! I can really tell a difference when I apply it. It’s not creasy and has no smell at all. I love it and will be ordering more!!
August 5, 2026
Reply from MiamiMD
Hi Rebecca,
Thank you so much for your amazing review!
We're happy to hear that you're so impressed with the cream and that you've noticed a visible difference when you apply it. It's wonderful to know you're enjoying its lightweight feel and that the fragrance-free formula has been a great fit for you.
We're honored to be part of your skincare routine and are so happy to hear you'll be ordering more!
I had bought an extra jar of Crepe Fix…
I had bought an extra jar of Crepe Fix and put it back until I finished my current jar. Unbeknownst to me the jar was broken. When I opened the new jar it was totally shattered so I immediately sent the MiamiMD team an email. They answered my email right away inquiring about the circumstances of the broken jar. I sent them pictures of the jar and why I had waited so long to contact them. They were very courteous and understanding and kindly replied that they would send me a new jar. I am very happy with their customer service and very happy with their products.
August 5, 2026
Reply from MiamiMD
Hi Arleta,
Thank you so much for sharing your experience!
We're sorry that your unopened jar of Advanced Crepe Fix arrived damaged, but we're so glad our team was able to assist you quickly. It's wonderful to hear that our customer support team was courteous, understanding, and able to arrange a replacement after reviewing the photos you provided.
We're especially happy to know that you're pleased with both our customer service and our products.
Your kind words truly mean a lot to us. Thank you for your continued trust and support!
Helpful employees at the site
Helpful employees at the site. Made sure my purchase was what I could afford
August 5, 2026
Reply from MiamiMD
Hi Kay,
Thank you so much for your kind feedback!
We're glad to hear that our team was helpful and took the time to ensure your purchase fit within your budget.
We truly appreciate your feedback and look forward to assisting you again whenever you need us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.