Order number 6edf9a2b-53a4-4679-a2fd-8204f8f8a9b4. Horrible experience once again when trying to return the item. The platform doesn't pick up calls even if their online system isn't working. All in... See more
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See what reviewers are saying
Bad return process! Had to contact the email support and the chatbot just to get my refund process started after 8 days, when they promise on their website that you will receive the money within 5... See more
Its a second time they make me wrong items or color at what im ordered its they fauld ind i have to pay back for the retur
Incredibly fast shipping - that’s obviously greatly appreciated. Secondly a fairly big selection of otems within most brands. But prices of most items are a bit under general markevalue which is a... See more
Company details
- Online Marketplace
- Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Vintage Clothing Store
- Women's Clothing Store
Written by the company
Miinto er en global modeplatform, der forbinder verdens bedst klædte mennesker med et unikt udvalg af premium, luksus og håndplukket lokal mode. Da vi er en markedsplads, ejer vi ingen produkter selv, men i stedet bliver hver ordre omhyggeligt opfyldt af passionerede mennesker, der arbejder i verdens bedste modebutikker. Føler du dig inspireret? Besøg os på www.miinto.dk Hvis du har brug for support, står vores kundeservice klar til at hjælpe dig
Contact info
Prags Boulevard 49, st. indgang 9, 2300, København S, Denmark
- info@miinto.dk
- www.miinto.dk
2.2
Poor
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The order did not arrive complete!
The order arrived, but not in Versace box as I expected!
November 13, 2024
Unprompted review
Reply from Miinto Danmark
Kære Mfmf,
Tak for din feedback. Vi er kede af at høre, at din bestilling ikke blev leveret i den forventede Versace-boks. Vi forstår, at det kan være skuffende, især når det drejer sig om et luksusmærke. Nogle gange kan emballagen blive justeret afhængigt af forsendelsesmetoden eller tilgængeligheden af den originale boks, men produktets kvalitet er naturligvis den samme.
Hvis du har yderligere spørgsmål eller bekymringer, er du altid velkommen til at kontakte vores kundeservice. Vi er klar til at hjælpe og sikre, at din oplevelse bliver bedre fremover.
Venlig hilsen,
Nick
Miinto Customer Success
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No service?
Need to talk to a customer assistent and i keep being answered by a robot! So annoying!
November 14, 2024
Unprompted review
Reply from Miinto Danmark
Kære Mille,
Det er korrekt, at vi på nuværende tidspunkt ikke tilbyder indgående telefonservice. Vores agenter har dog mulighed for at ringe dig op, hvis noget ikke kan løses over mail og chat. Du vil dog kunne blive stillet igennem til en medarbejder via vores chatbot i vores åbningstider, og vi vil sørge for at hjælpe dig så hurtigt som muligt.
Tak for din tålmodighed, og vi ser frem til at assistere dig.
Med venlig hilsen,
Charlotte, Miinto
Disappointing!!!!
It's unfortunate that I'm having to write this here to get some kind of response seeing as my emails are not being replied to. I placed my order on the 30th September, part of this was returned on the 8th October of which the tracking states it was received by the 10th October at one of the depots yet I haven't received my refund, I've sent multiple emails and I'm getting little, to no response with no updates. It's been over 1 month and I've still not heard anything back. I would highly recommended shopping elsewhere unless you want to have your money taken away too
September 30, 2024
Unprompted review
Reply from Miinto Danmark
Dear Julian,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I understand how frustrating it is to wait for updates, and I apologize for any inconvenience caused.
After reviewing your case, I can confirm that it is currently being investigated by our Lost Parcel team in collaboration with UPS. We are actively working to resolve this matter and ensure your refund is processed as quickly as possible.
You will receive an update from us as soon as we have more information.
Thank you for your patience, and please don’t hesitate to reach out if you have any further questions or concerns in the meantime.
Kind regards,
Charlotte, Miinto
Very fast service in this case of…
Very fast service in this case of return - once I got in touch with the staff. Also nice variety of lovely designers
November 9, 2024
Unprompted review
Avoide!!!
Avoide!!!
SCAM!!!! SCAM!!! SCAM!!!
I have filed a lawsuit against Miinto UK and will no longer waste time writing emails, as it brings no results and only consumes my valuable time. This matter has been dragging on for too long, and from what I can see, many other Miinto customers are facing the same problem. It’s time to put an end to this unfair company policy. I encourage everyone who has been affected by this dishonest company to take them to court as well.
August 7, 2024
Unprompted review
Reply from Miinto Danmark
Dear Piotr,
Thank you for your message, and I truly understand your frustration with the situation. I apologize for the inconvenience this has caused and I want to assure you that we are still actively working on resolving the claim with our partner. We take your concerns seriously and are committed to addressing the issue as quickly as possible.
While I regret that this has taken longer than expected, we are doing everything we can to reach a resolution. Your feedback is valuable, and I understand why you feel the need to take further action, but please know that we are dedicated to resolving this matter.
If you have any further questions or would like to discuss your case in more detail, please feel free to reach out, and I will ensure that your case is prioritized.
Thank you for your patience,
Charlotte, Miinto
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SCAM!
These are scammers who trick people into pretending to work. Theoretically, it is enough to make fictitious orders and generate product reviews. However, to fulfill the order, you have to pay higher and higher amounts, which grow rapidly, which makes it impossible to withdraw money!
October 21, 2024
Unprompted review
smooth experience
Had a very smooth experience and am quite happy with the quality of the goods and service. I was a bit anxious looking at some of the other reviews, but went in knowing they were bringing together various suppliers which they don’t control, and made sure the return policy was as expected. I would buy from there again.
October 11, 2024
Unprompted review
Very impressed
Website was easy to navigate. Great price for a designer item (39% of RRP) which arrived in perfect condition with original packaging & inserts. Delivery by DHL Express was quick. Very impressed, will use again.
October 11, 2024
Unprompted review
They owe me money and dont answer
Absolutely terrible service. They owe me a signficant amount of money but they don't answer anywhere and you cannot call them.
August 1, 2024
Unprompted review
Reply from Miinto Danmark
Dear Kim,
Thank you for taking the time to share your feedback.
I'm very sorry to hear that in connection with your purchase, you encountered such an unpleasant situation and in addition, it was difficult to get in touch with our customer support team. I understand how disappointing this must have been.
I have verified your order and its current status and I noticed that my colleague has contacted you via private email to finally confirm the full refund of your order, which was under investigation with the shipping carrier.
I realize that we abused your patience, through complicated procedures that we could not avoid, in order to resolve the situation encountered. I hope that the ultimate resolution and the reimbursement you received have put an end to this inconvenient experience.
Thank you for your understanding and I remain available in case of any further questions.
Wishing you a pleasant day!
Best regards,
Emilia, Miinto
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Don’t buy from here
Don’t buy from here. Worst service ever. I didn’t receive my order or my money back, and they don’t answer my mails!!!
August 13, 2024
Unprompted review
Shoe stitches broke within a year
The stitches of my shoe broke within a year under a very light usage, which is clearly a quality and manufacturing defect. They offered 30% refund so I can fix the shoe but I argued that the product should replaced or fully refunded under EU’s 2-year warranty rule. They then said the claim is rejected by manufacturer (Veja) and stopped replying!
May 1, 2024
Unprompted review
Reply from Miinto Danmark
Dear Yashar,
Thank you for taking the time to share your experience with us on Trustpilot.
We acknowledge the frustration that may arise from issues concerning your orders, and we wish to assure you that we take all customer feedback with utmost seriousness. We have meticulously noted the specific concerns you articulated in your review, and we would like to take this opportunity to address them in greater detail.
As a platform that collaborates with over 900 independent fashion boutiques, we aim to provide a seamless resolution experience. However, it is important to note that most complaints involve mediation between you and the respective boutique. In exceptional circumstances, our team may offer certain solutions provided the item in question does not exceed a specific value. This approach is designed to ensure that we can assist our customers as swiftly and effectively as possible. Ultimately, the decision to accept these solutions or to escalate the complaint directly to the boutique that fulfilled your order rests with you. We consistently keep our customers well-informed regarding the potential solutions that the boutique may offer in such instances.
It is crucial to highlight that our team always communicates that once a claim has been escalated to the boutique, our solutions are no longer applicable. This was indeed the case in your situation. As you chose not to pursue our initial solution, your complaint was promptly forwarded to the boutique for further review. They ultimately decided not to proceed with your complaint. We understand that this may be disappointing, but we wish to emphasize that the final judgment in these matters rests solely with the boutique, which is beyond our control.
Should you have any further questions or require additional clarification regarding our complaint process, please do not hesitate to reach out to us.
Kind regards,
Eliza, Miinto Resolution Team
I never got my order
I never got my order, but my money was withdrawn from my bankaccount. I contacted customerservice, and out of nowhere they have cancelled my order. I just wanted to know if and when I would receive my order. I never asked Them to cancel my order. Only if they could not deliver it! I haven’t received my refund yet!
July 29, 2024
Unprompted review
Reply from Miinto Danmark
Dear Tina,
Thank you for taking the time to share your feedback.
I am sorry to hear that you didn't have a good experience with your purchase.
When purchasing vintage or pre-owned goods, you can expect a delivery time of 10-14 business days. This is because many of our renowned vintage partners operate with warehouses located outside the EU. While it may mean a little more patience on your part, rest assured that the wait is a testament to the meticulous care and quality check we invest in every single item.
I have just checked with the team and I can confirm that your parcel is on its way and should be delivered within the next two business days.
If you have any questions or need assistance, don't hesitate to contact our customer service.
Best regards,
Clara, Miinto
Do not use this company
Do not use this company! Payment was taken from my account two days after order. No info about delivery for over a week. I cancelled my order because delivery was too late. Four days later I get an email saying it’s on its way. I have no delivery and dkk 2000 has been taken from my account. AVOID
July 30, 2024
Unprompted review
Reply from Miinto Danmark
Dear VJ,
Thank you for taking the time to share your feedback.
I am sorry to hear that you didn't have a good experience with the delivery of your order, that is not the service level we strive to provide.
I am glad to see that your reimbursement has already been processed, and I will make sure your feedback will be passed on to the team so we can address it.
We hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Clara, Miinto
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Reply from Miinto Danmark
Dear Federica,
thank you for taking the time to leave us such a positive review. We're here for you anytime you need us!
Miinto Customer Success Team
The customer service agent I just…
The customer service agent I just talked to today was very efficient and friendly, and their service was excellent, I will definitely come back another time. Great company...
July 24, 2024
Unprompted review
The slowest delivery ever
It’s now the second time that I completed an order and wait over a week for it to be dispatched. First time paid for express delivery which took 12 days to arrive. No explanation for the delay, although I paid for the express delivery.
Second time, opted for standard delivery, it’s now day 12 and it has finally been picked up by the currier, which estimates 5 more days for delivery. I’ve reached out to costumer service (only available by email or chat) and in all instances took days to reply and was unable to speed the process. Super disappointed with both experiences!
July 23, 2024
Unprompted review
Reply from Miinto Danmark
Dear Sonia,
Thank you for taking the time to share your feedback.
I am very sorry to hear that the delivery did not meet your expectations.
I am glad to see that both parcels have been delivered, but I understand how frustrating this experience must have been. I will ensure that your feedback is passed on to our fulfilment team, so we can prevent such experiences form occurring in the future.
If you have further questions or need assistance, don't hesitate to contact our customer service team.
Best regards,
Clara, Miinto
Worst experience ever
Worst experience ever - worst Service Fake prices and Just cancel Orders and didnt answer or Just Like a Bad chatbot... What is this?
July 17, 2024
Unprompted review
Reply from Miinto Danmark
Dear Alexander,
Thank you for taking the time to share your feedback.
I'm sorry to hear that you didn't have a good experience and that it has been difficult getting in touch with our support team. We've experienced an increase in orders, resulting in longer response times for our support team.
We would love to assist with any questions or concerns you may have. However, I haven't been able to identify your order based on the available information. I have requested further details from you on Trustpilot so we can ensure your inquiries are addressed promptly.
Looking forward to hearing from you!
Best regards,
Clara, Miinto.
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To long responstime from Miinto
To long responstime from customer service, solved the problem myself with the shop before I heard from miinto.
Chatbot is worthless, not able to contact miinto unless you do it by mail 👎
July 4, 2024
Unprompted review
Reply from Miinto Danmark
Dear Mugge,
Thank you for taking the time to share your feedback.
I'm sorry to hear it has been difficult getting in touch with our support team. We've experienced an increase in orders, resulting in longer response times for our support team.
We would love to assist with any questions or concerns you may have. However, I haven't been able to identify your order based on the available information. I have requested further details from you on Trustpilot so we can ensure your inquiries are addressed promptly.
Looking forward to hearing from you!
Best regards,
Clara, Miinto.
Untrustworthy site and products and poor service
So finally Robert reached out to me and made sure the money was refunded. Thank you for that Robert and doing your job! Had I not reached out on trust-pilot then I wouldn’t hear back from their so called customer service team. Please stay away from this site. They probably have their own people writing positive feedback but this site sells poor products. My bag was opened and used and damaged came from their partner in Italy called MILLION. I guess no one checked the item as they thought the customer would accept the damaged bag. It took me forever to get a reply so if you guys want their attention and are frustrated as these lazy people won’t reply then give them a poor rating here and trust me they will get back to you asap. And oh yeah the response time is over 1.5 week and don’t spend your time on live chat as they lie about any assistant sitting there and waiting eagerly to help you!
Never ever Miinto again!!!!
June 28, 2024
Unprompted review
Reply from Miinto Danmark
Dear Saiga,
Thank you for taking the time to share your feedback.
I am sorry to hear about the state and quality of the product you received. This does not live up to the service level we strive to achieve and should have been caught during a quality check before shipping.
I'm glad to hear that you got in touch with our service team and were able to resolve the issue.
To ensure your feedback is properly addressed with the team and partner boutique, we need more information. Unfortunately, I haven't been able to identify your order based on the information available. I've requested additional details from you here on Trustpilot.
Hope to hear from you!
Best regards,
Clara, Miinto.
Very much recommended
After reading some recommendations about Miinto on trustpilot, I was in doubts to order FURLA bag or not, because the bag costs about 3000 kr.... But I have decided to try Miinto anyway... And I was so happy to receive my bag with very fast delivery and great service indeed. Thank you so much MIINTO! You have one new regular customer now!
June 17, 2024
Unprompted review
Reply from Miinto Danmark
Dear Irina,
Thank you for your review!
We are thrilled to hear that you decided to give Miinto a try and that you are happy with your FURLA bag, as well as our fast delivery and great service. Your satisfaction is our priority, and we are delighted to have you as a new regular customer.
Thank you again!
Best regards,
Julie from Miinto
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