Order number 6edf9a2b-53a4-4679-a2fd-8204f8f8a9b4. Horrible experience once again when trying to return the item. The platform doesn't pick up calls even if their online system isn't working. All in... See more
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See what reviewers are saying
Bad return process! Had to contact the email support and the chatbot just to get my refund process started after 8 days, when they promise on their website that you will receive the money within 5... See more
Its a second time they make me wrong items or color at what im ordered its they fauld ind i have to pay back for the retur
Incredibly fast shipping - that’s obviously greatly appreciated. Secondly a fairly big selection of otems within most brands. But prices of most items are a bit under general markevalue which is a... See more
Company details
- Online Marketplace
- Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Vintage Clothing Store
- Women's Clothing Store
Written by the company
Miinto er en global modeplatform, der forbinder verdens bedst klædte mennesker med et unikt udvalg af premium, luksus og håndplukket lokal mode. Da vi er en markedsplads, ejer vi ingen produkter selv, men i stedet bliver hver ordre omhyggeligt opfyldt af passionerede mennesker, der arbejder i verdens bedste modebutikker. Føler du dig inspireret? Besøg os på www.miinto.dk Hvis du har brug for support, står vores kundeservice klar til at hjælpe dig
Contact info
Prags Boulevard 49, st. indgang 9, 2300, København S, Denmark
- info@miinto.dk
- www.miinto.dk
2.2
Poor
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Acting above the law and blocking refunds
I bought a pair of expensive hiking shoes from Miinto.
They didn't even last a year with bi-weekly use, therefore I opened a warranty claim, I had to send the shoes to their partner boutique in Italy, whereafter they were returned to me because my claim was rejected - as they said the damage was due to use, meaning the shoes don't last the two years were they are covered by warranty. Therreby defeating the entire purpose of laws concerning warranties.
I've been in contact with the manufacturer who says I should be entitled to a refund or replacement, but that has to come from the partner boutique.
Miinto, on behalf of their partner, is not willing to offer a refund or a replacement. Answers are slow and the entire process has taken more than a month now.
I had a similar experience with another shop. They asked for pictures and gave me a gift card. That took a week.
Now I just feel stupid, ordering expensive shoes, believing they will last and reduce my environmental footprint. I got a piece of faulty fashion, which have had to be shipped around Europe multiple times.
Now I want to open a case against miinto and their partner boutique, but for that I need the name and contact details of the partner boutique, but that Miinto won't provide.
June 13, 2024
Unprompted review
Reply from Miinto Danmark
Dear Sebastian,
Thank you for bringing this to our attention.
First I would like to sincerely apologies for the inconvenience this experience has caused. I see that there has been confusion around the resolution of your case, so I understand and share your frustration. It appears that we did not follow through on the initial resolution provided by the manufacturer. We apologize for the oversight.
We will reach out to you immediately to follow up on this, and gather more information around the details from the brand.
Thank you for your patience. We are committed to fixing this as quickly as possible.
Have a nice day,
Clara, Miinto
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Reply from Miinto Danmark
Kære Marcus,
Tak for de 5 stjerner!✨
Vi sætter meget stor pris på, at du ville bruge 2 minutter på, at dele din oplevelse.
Det gør os glade at vide, du har haft en god oplevelse.😊
Hav en dejlig dag.
Med venlig hilsen,
Sarah, Miinto Customer Success.
There is no communication possible!
There is no communication possible, not per email, telephone, chat and paypal. I need a second send return ticket, which does not received me, after return registration. I have still the article here and have no possiblity to send it back! Never ever again! Please communicate with customers!
May 27, 2024
Unprompted review
Reply from Miinto Danmark
Dear Karen,
Thank you for your review.
I'm sorry to hear that you haven't been able to reach our customer service.
Unfortunately, I'm unable to locate your details in our systems. Could you please provide some additional information to assist me in finding your records?
Thank you very much.
Best regards,
Julie, Miinto
Take your money immediately and no product!
Miinto serves as a "middleman" between buyer and seller. They claim in their terms and conditions that money will be withdrawn once the purchase is shipped. This is not true!. The payment is withdrawn immediately. Right now (8 days after purchase) the product has not been shipped and I can get no information about the product. Miinto claims that they cannot return my payment before the seller accepts to do so. This has now taken 3 days. I have been in contact with Miinto 4 times. The problem is that Miinto has terms and conditions where they state that money will not be withdrawn from your account. I see this as the security they should offer clients. But they do. I have now been in contact withe them again and told them that I will report them to authorities for false terms and conditions. And got the money back in 30 seconds. I have absolutely no trust in Miinto as
May 17, 2024
Unprompted review
Reply from Miinto Danmark
Kære Rikke,
Tak for din anmeldelse.
Vi er virkelig kede af, at du aldrig modtog din pakke og beløbet var trukket!
Når vores partner, accepterer en ordre, booker de også fragten med det samme og pakken bliver herefter afhentet af fragtfirmaet samme dag eller næste hverdag, hvis alt går som det skal. Det må vi indrømme i dette tilfælde ikke skete og dette beklager vi virkelig! Jeg forstår udemærket din frustration.
Kan se, at mine kollegaer tog kontakt til butikken, da du kontakter os via chat og butikken oplyser allerede samme dag, at de har problemer med fragten og dette forårsager forsinkelser i forhold til afsendelsen. Da du herefter ønsker ordren annulleret, får vi også hurtigt bekræftet, at de får ordren annulleret. Men grundet vi i øjeblikket har en længere svartid, fik vi ikke gennemført refunderingen og sendt dig en bekræftelse tidligere end det skete. Beklager endnu engang.
Men som du nævner, er ordren annulleret og beløbet refunderet. Skulle du sidde tilbage med nogle spørgsmål, er du mere end velkommen til, at kontakte os igen!🙏
Jeg ønsker dig en dejlig weekend.🌸
Med venlig hilsen,
Sarah, Miinto Customer Success.
Haven't recieved my order after 24 days
I ordered a pair of Birkenstock Boston sandals from Miinto on April 8th, 2024. I still haven't received the shoes, and I'm experiencing minimal assistance from customer service, which I have now contacted 5 times. I've been informed that a case has been opened with UPS, but UPS informs me that this is not true. Furthermore, I have just been told that I have to wait another 16 days while this is being 'investigated'. The money for the shoes has also been deducted even though, according to UPS, the shoes have not been shipped
May 2, 2024
Unprompted review
Reply from Miinto Danmark
Kære Nana,
Tak for anmeldelsen.
Jeg er virkelig ked af, at du aldrig modtog dine Birkenstock sandaler!
Jeg har læst din sag igennem og kan se, at der blev startet en efterlysning, men at det ikke lykkedes, at lokalisere din pakke. Derfor blev vi selvfølgelig nødt til, at refundere dig beløbet.
Jeg forstår at sagen stod på længe og det beklager vi naturligvis. Men når der startes en efterlysning, kan det tage op til 30 dage alt efter fragtfirmaet etc.
Det sker nogle gange, at en pakke der er afsendt, ikke bliver skannet ind i systemet og det derfor kan se ud som om, at pakken aldrig er afsendt. I det butikken booker fragt, skal pakken sendes samme dag eller den efterfølgende hverdag og beløbet trækkes i forbindelse med dette.
Igen, vi er virkelig kede af det ikke lykkedes, at levere din ordre. Men håber på din forståelse.
Rigtig god dag!☀️
Med venlig hilsen,
Sarah, Miinto Customer Success.
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Reply from Miinto Danmark
Dear EVB,
Thanks for taking time to give a review here on Trustpilot.
We highly appreciate it!🤩
We're glad to hear everything went smooth.
I wish you a great day.☀️
Kindly regards,
Sarah, Miinto Customer Success.
Everything went wrong
Everything went wrong. Received the wrong back and afterwards we couldn't return it because you sent us a wrong label that had already been used once
April 22, 2024
Unprompted review
Reply from Miinto Danmark
Dear Maria,
I'm truly sorry to hear about the multiple issues you encountered with your recent order. This is certainly not the experience we aim to provide to our customers.
Receiving the wrong backpack and then facing difficulties with the return process due to a faulty label is completely unacceptable. I completely understand your frustration and disappointment.
Your satisfaction is of utmost importance to us, and we deeply regret any inconvenience this has caused you.
Thank you for bringing this to our attention, and please accept our sincerest apologies for the inconvenience you have faced.
Warm regards,
Julie, Miinto
I got a super good deal on a bag I had…
I got a super good deal on a bag I had wanted for a long time. Megastore in Slovenia was responsible for the sale and the bag arrived faster than ETA. Miinto is doing a good job to make customers happy 💗💗💗💗💗
April 11, 2024
Unprompted review
Reply from Miinto Danmark
Dear Tina,
thank you for your feedback
That's fantastic to hear! It sounds like you had a wonderful experience with us and our partner boutique Megastore
Getting a great deal on a long-desired bag and having it arrive even faster than expected is definitely a win.
Your positive feedback reflects well on our dedication to customer satisfaction.
Best regards,
Julie, Miinto
Horrible quality clothes
Horrible quality clothes, avoid buying from this company as quality ir really poor, sad didn't check reviews before i bought item. Will report this to consumer rights as description on website is far from what you get.
AVOID
April 17, 2024
Unprompted review
Reply from Miinto Danmark
Dear Inga,
Thank you once again for sharing your feedback.
I regret to learn that your recent purchase didn't meet your expectations.
To ensure you receive the best assistance, I kindly advise forwarding your review to our UK trustpilot. Our UK agents are equipped to address your concerns effectively. Please note, this platform is dedicated to our Danish customers exclusively. 🌷
Thank you for your cooperation.
Best regards,
Julie, Miinto
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Very very bad ,i have garanty in my…
Very very bad ,i have garanty in my shoes efter 1 month its brook i send it beck so they send me the shoes beck with out fix that or find sollution ,zalando its bedst i will send that beck igain hold it for you .....bad serviceeeeee
March 25, 2024
Unprompted review
Reply from Miinto Danmark
Dear customer,
thank you for your feedback.
I'm very sorry to that your shoes after 1 month is already damaged, that is of course something we should look into.
Could you please forward me with your order number, then I would be happy to assist you further.
Looking forward to hear from you,
best regards
Julie, Miinto
Miinto not responding to claim
I filed a claim, including detailed photos, with Miinto on February 28 regarding a defect in the shoes I had received. I received an auto-reply stating I would hear back from the vendor within 7 business days.
I have heard nothing from Miinto or the vendor, and my follow-up e-mails have been ignored.
I have purchased from Miinto before. But I am not satisfied with their ability to deal with issues and would hesitate to recommend them.
UPDATE: Miinto asked again for the same information I had already provided when I filed my claim. After providing this information again, I heard nothing. I have now received an automatic message from Miinto that they consider the case closed.
It seems my only solution is to open a case with my national consumer authority, as Miinto does not seem willing to provide any means of addressing the issue.
My experience is also a warning - if you receive a faulty product from Miinto, don't expect help.
March 21, 2024
Unprompted review
Reply from Miinto Danmark
Kære Andreas,
tak for din anmeldelse.
Jeg er meget ked af at der ikke er kommet en afklaring på din reklamation endnu.
Da vi får en del flere reklamationer ind for tiden end hvad vi er vant til, kan der være forlænget svar tid.
Jeg kan se at der er kommet gang i din reklamation og at du har været i kontakt med min kollega som er på din sag senest i går, du kan derfor forvente at din sag vil tage fart herfra.
Du er velkommen til at kontakte vores kundeservice direkte, hvis du ønsker hjælp til andet.
Jeg ønsker dig en god dag,
med venlig hilsen
Julie, Miinto
Greenwashing again and again
It's clear how this company uses greenwashing all around and now they have also been found guilty of greenwashing by the Danish authorities.
I will never again spend my money where there is no consideration for the planets and out children.
March 9, 2024
Unprompted review
Reply from Miinto Danmark
Dear Martin,
It has never been our intention to mislead our valued customers, and we can assure you that we have taken the inputs from the Danish Consumer Ombudsman very seriously.
Miinto is a collective of more than 900 independent fashion boutiques united under the Miinto network. Previously, our partners and brands had the opportunity to communicate their environmental messages on our platform. However, we have since taken proactive measures to comply with the guidance of the Danish Consumer Ombudsman. Consequently, we have excluded any messaging that could potentially be interpreted as misleading regarding the environmental strategies of brands and retailers from our platform.
We want to reassure you that we have taken the feedback to heart and are dedicated to continuously improve the shopping experience for our customers on Miinto.
We wish you a great day,
best regards
Miinto Team
Never buying from this company again
Never buying from this company again! Two incidents with lousy customer service:
1) Ordering af backpack for a present that I receive in wrong colour. Miinto is not able to deliver the colour I ordered and I am asked to return the delivery. Leaving me with no present and the burden of returing shipment
2) Ordering UGG (expensive) winter boots that I want to return after trying on for 2 secs indoor. Miinto will not allow me to return as there is a small damage to the boots, which I did for sure not cause! I am told that I can file a claim against the seller, which will tak about 90 days... So after the winter has ended I am now stuck with a pair of damaged boots that don't fit me. Thanks Miinto for taking no responsibility.
February 13, 2024
Unprompted review
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Received wrong product
Wanted to surprise my girlfriend with a coach handbag and paid for express delivery to make sure it came in time for her birthday.
When she opened her gift, she immediately saw that it was the wrong handbag, as they had delivered the smaller and thereby less expensive coach handbag,
Even though I paid for the large coach handbag, I unfortunately did not receive the handbag from the photo. I contacted customer service and they contacted
the shop, but they were not able to substitute the wrong handbag with the one I ordered. I then mentioned that I saw only two options at this point, if they weren’t
able to substitute with the handbag I actually ordered with the smaller handbag actually received; either I should return the handbag and they should refund both
the handbag and the express delivery charges, as I did not receive the item that I ordered, or they should give a discount hence it was a smaller and cheaper handbag.
The customer service employee said he would discuss with boutique and revert back, this was 2 days ago and I haven’t heard anything.
Update, i did receive a full refund for both item and paid express delivery. Still received the wrong item and they were not able to sent the one i ordered, why I only updated from 1 to 3 stars, as it what quite inconvenient
February 23, 2024
Unprompted review
Reply from Miinto Danmark
Kære Mikkel,
tak for at tage dig tid til at anmelde os på trustpilot.
Jeg er meget ked af at i har modtaget en forkert taske og at den i har modtaget ikke stemmer prismæssigt med den taske der blev bestilt.
Jeg kan godt se at vores partner butik desværre ikke har haft mulighed for at sende den korrekte taske efterfølgende og det er selvfølgelig meget beklageligt.
Jeg kan se at du har valgt at sende tasken du har modtaget retur, du vil selvfølgelig blive refunderet for 2x fragt - det skal jeg nok sørge for.
Du vil modtage en mail så snart din retur er blevet accepteret og pengene er på vej retur til dig.
Jeg ønsker dig en god dag,
med venlig hilsen
Julie, Miinto
Poor customer service
Poor customer services regarding cancellation of an order. Please educate your customer service employees. I called 3 times and was promised a follow up, nothing happened yet. I am not going to buy from your website anymore.
February 19, 2024
Unprompted review
Reply from Miinto Danmark
Dear Siriam,
thank you for your review!
I'm very sorry to hear that you haven't received your updates as promised :/
I do see when I check our system, that we sent you 2 emails, they might ended up in your spam folder? If you didn't received them at all, it is of course something we should look in to, since it's not optimal for our customers not to receive our emails.
You received your order 22/2, if you still don't want to keep it you're welcome to return, make sure to request a return through our webside for a must faster expedition.
Wish you a great weekend 🌷
UPS 💩
The website and product are great, but I’m so pissed with UPS. I’ve waited at home for the whole day, no body ever came to ring my doorbell! And in the evening I received an email says they could not deliver to my address so they left my package at a pick up point - as they always did! Please DO NEVER consider using UPS again they’re 💩
February 20, 2024
Unprompted review
Reply from Miinto Danmark
Dear Alexandra,
Thank you for sharing.
I'm very sorry to hear that UPS did not deliver the parcel at home, as they were suppose to do. We are in constant contact with UPS to improve our customers delivery experience, so your feedback is valued. 🙏
I do hope that your happy and satisfied with your new purchase. ✨
Have a great day!
Kindly regards,
Sarah, Miinto Customer Success.
I received an email that my return has…
I received an email that my return has arrived long time ago.. Im waiting for my refund. 1782211-2322349
February 1, 2024
Unprompted review
Reply from Miinto Danmark
Dear Krisztina,
thank you for your feedback.
I'm sorry to hear that you're missing your refund.
Could you please tell what platform you please your ordre, since I can't find you in our danish system.
Looking forward to hear from you 🙌🏼
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Everything was perfect
January 28, 2024
Unprompted review
Reply from Miinto Danmark
Dear Marina,
thanks for your positive review.⭐️
So nice to hear that everything was perfect.😍
I wish you a very good day!
Best regards,
Hayat, Miinto DK 🎀
Reply from Miinto Danmark
Dear Ulla,
thanks for your positive review.⭐️
I am happy to hear you have received your order fast and the package has a nice wrapping.😍
I wish you a very good day!
Best regards,
Hayat, Miinto DK 🎀
So sorry I couldn't give 0 stars
So sorry I couldn't give 0 stars - because 0 is the number of presents for my husband under the tree this year. Miinto guarantied delivery before Christmas. My order is now scheduled to arrive dec. 28. Their chat support is worthless, and probably only in place to keep customers waiting...
December 23, 2023
Unprompted review
Reply from Miinto Danmark
Kære Pia,
tak for din anmeldelse.
Vi er meget kede af din pakke ikke nåede frem som lovet, det er på ingen måde i orden!
Jeg kan se at din pakke er blevet leveret til dig i dag og jeg håber derfor at din man bliver glad for sin forsinket julegave.
Ønsker dig en god dag ☃️
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