As usual excellent service. Every member of staff is so helpful. Today it was Oilver. Absolutely gutted the shop will be closing. Bought so many quality items over the years. I don’t like online shop... See more
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See what reviewers are saying
Helpful and friendly staff. (Served by Natalie). Sorry to hear your store is closing as you have been a major supplier for local youngsters involved with the Duke of Edinburgh awards.
Company replied
The 2 guys were very helpful and sold us much more than we went in for!! However very happy with the purchases and just sorry Millets are closing all High Street shops and going online and superstore... See more
Company replied
Used the click and collect to the Bracknell store. The was the nearest to where I live. All was fine, the item was delivered to the store and I was notified to collect within 48 hours of purchase. H... See more
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Company details
About Millets - Bracknell
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
46 High Street, RG12 1LL, Bracknell, United Kingdom
- 01344 203524
5.0
Excellent
2K reviews
Asks customers to review
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5 stars
Sharon was lovely and helped us find the perfect hiking boots!
April 26, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Great service from Natalie and Oliver
April 26, 2026
Unprompted review
Reply from Millets - Bracknell
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Jack was brilliant and attentive!
Jack was brilliant and attentive!
Helped us with getting some bits for our daughters residential trip and took the time to go through our list. Provided good options and didnt rush us with any decisions. Thanks Jack, you were awesome.
April 25, 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Jack was beyond helpful
Jack was one of the most helpful and user-friendly shop assistants that I’ve met in years. He fully kitted out my daughter in her Duke of Edinburgh requirements, suggesting products that were suitable and also making sure her ruck sack was a perfect fit. Brilliant!
April 19, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Such friendly staff
Such friendly staff, very helpful and knowledgeable about their stock.
It's nice to be treated respectfully and be helped without even having to ask and I really appreciated it.
Lord Dean Somers-Dowell
April 18, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Amazing service from Natalie
Amazing service from Natalie and the Team today. Very helpful and welcoming providing great advice on what jacket and cleaning products to buy. She was very knowledgable about all the options whilst being patient and a friendly face of the brand. Will be back for more products for Scouting
April 17, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Natalie was excellent 🙂
After becoming a home owner I was looking to get a multi-tool to keep in the house for DIY jobs. Natalie talked me through the range that was available and I finally settled on a Leatherman Bond which was also one of Natalie's recommendations. Thank you to Natalie for such professional guidance and excellent customer service. The Bond is such a useful tool and has made my much smaller Gerber Dime redundant.
December 27, 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Jack was extremely helpful and I would…
Jack was extremely helpful and I would highly recommend this shop.
April 8, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Thank you to Natalie today for very…
Thank you to Natalie today for very good customer service, she was very knowledgeable regarding the walking boots I went in to buy and had good advice on things to check, which I needed as I've been trying to get a well fitting pairs of boots for a few months, I finally found them today.
This Millets has a good selection of walking boots and clothes.
April 11, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Excellent advice and patience
Excellent advice from Natalie on walking boots for DofE, very patient with our grumpy teenager and fantastic recommendations for other items.
April 11, 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Really helpful and knowledgeable staff
April 10, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great experience
Great experience, lovely staff. Always a pleasure to shop here.
April 10, 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Natalie was amazing
Natalie was amazing. She was very welcoming,Polite and very knowledgeable.
Customer service as it should be (Natalie showed a standard other's could learn from!).
Well done Millets Bracknell. A+++
April 3, 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Very good customer service
Went in today and was very impressed with the customer service. Jack served us and was brilliant, very kind and a genuine lovely person.
April 1, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Items for my sons DofE expedition …
Visited the shop to purchase items for my son’s DofE expedition. Service and advice was great- we were helped by Elliot and Sharon who knew their stuff and could advise on which items my son needed and which brands were worth the investment. They also helped us to take advantage of various in-store offers. It’s great to visit a store who can genuinely make the shopping experience easier. Will visit again. Thank you.
March 20, 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Sharon's service was fab
Sharon's service was fab, great knowledge of products and was fun to be around
March 24, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Fantasic customer service from Sharon…
Fantasic customer service from Sharon at the Bracknell store - friendly and very helpful.
March 28, 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
I was served by Sharon and also a young…
I was served by Sharon and also a young gentleman, both of whom were very friendly and professional.
I was seeking gloves, which were out of season and no longer on the shop floor, so Sharon kindly went to find some from the stock room.
Thank you both for fantastic customer service.
March 27, 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Had a great experience at Millets in…
Had a great experience at Millets in Bracknell today. Natalie was extremely helpful, knowledgeable and patient with all of our questions. She ensured that we went away with the right advice and equipment for my daughter’s DofE trip. Thank you Natalie, your help was much appreciated. Kirsty
March 25, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Such lovely staff very nice and…
Such lovely staff very nice and helpful. Thank you Natalie
March 24, 2026
Unprompted review
Reply from Millets - Bracknell
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
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