Minemega Reviews 

243
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 176 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their purchases. Customers frequently praise the beautiful craftsmanship, exquisite details, and exceptionally high quality of the personalised items available. Consumers often mention that these unique products make wonderful presents and always arrive safely packaged in lovely gift boxes. People also highlight the prompt shipping and the helpful service provided by the dedicated seller. However, some customers also noted serious issues with delayed shipments or missing orders that caused considerable frustration. A few reviewers experienced minor product flaws, unhelpful communication, or found that delivery simply took much longer than initially expected.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items like personalized spoons and... See more

Quality

Reviewers express great satisfaction regarding the product quality, highlighting that items are beautifully... See more

Delivery service

Customers report positive experiences with delivery_service, highlighting prompt arrival times and excellent... See more

Order

People report positive experiences with order, highlighting that the process is simple and easy to navigate.... See more

Service

Users describe positive interactions with service, praising the excellent workmanship, fair pricing, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a very sweet and well crafted key chain for my dog’s groomer. It has the cutest grooming themed charms - scissors, hair dryer with a fun n quirky card. I had a query about the int... See more

Rated 5 out of 5 stars

A delightful gift that I'm certain my hairdresser will love as it's a little bit different and I hope shows how much I appreciate him. I'm in the UK and the delivery was pretty swift given it's mad... See more

Rated 5 out of 5 stars

You always worry buying off sites you don’t know, but there might be a slight wait (not next day) as it’s made by hand - but worth that wait! I ordered a Christmas tree ornament - it’s absolutely bea... See more

Rated 5 out of 5 stars

The hair stylist snowflake is so original! I am gifting the two I got to my stylist and my bf’s daughter who just completed cosmetology school. I am so excited to see their reactions! I also love how... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

243 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(243)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Groomer's Ornament

I ordered a dog groomer's ornament for my dog's groomer to thank her for the wonderful job she does. When I received it, there was some lettering missing. I contacted Dede, and she immediately sent me a new one, and it was perfect. Our groomer will love it!! It was a pleasure doing business with a small company that stands by their products and goes out of their way to correct a problem. I will definitely order from them again.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

OMG!

OMG!, I received my Hand-Etched Horse Glasses and fell in LOVE, LOVE, LOVE! They are so beautiful.
I couldn't be happier.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Hi I am absolutely furious. I cannot truly believe that I received today one Christmas toilet roll that isn't even a full role and of cheap quality. I expected at least half a dozen for the price of £10.00 plus postage. It saddens me that these people can get away with scamming us and feel devastated I trusted them. I have emailed several times with no response. They should be reported to the appropriate authorities 😡

October 1, 2025
Unprompted review
Minemega logo

Reply from Minemega

We sincerely apologize that you are so disappointed with the quality and quantity of the item you received. We completely understand your frustration and want to resolve this immediately.

Regarding your mention of unreceived emails: We have checked all of our communication channels and have not found any recent messages from you. To ensure we can help you promptly, please double-check that you are using our official customer service email or contact number, as listed on our website.

Please know that we stand by our products with a clear 30-day return/refund policy. Kindly contact our support team right away so we can process your return or provide a full refund. We are here to help and ensure a satisfactory resolution.

Rated 5 out of 5 stars

A brilliant product

I ordered a ceramic hanging for a hairdresser, which I am really pleased with. It was delivered speedily with updates from the seller, which I appreciated. Could definitely recommend.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

The most perfect gift for a friend in need.

It’s important to support the independent retailers. Having spotted an ad on FB I purchased a beautiful worded decoration. The words were very apt for a friend of mine who is struggling, so this was the perfect gift. Fantastic quality and would highly recommend a browse on the shop.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Glasses are beautiful

Glasses are beautiful, I ordered 2 different ones, 1 for hairdresser and the other for a nail technician, both recipients were absolutely delighted with the gifts. They are etched beautifully on a very good quality long stemmed wine glass.

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

Bad customer service

I received an email to say my package had been delivered.....it hadnt been delivered to my house i have sent several emails to ask if the delivery person had taken a photo of delivery or signature.....have had no reply disgraceful customer service

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I ordered a funny sister bauble for my sister. It arrived in well packaged and in perfect condition. It was in time for Christmas and my sister was thrilled with it, so much so that she sent me one!
Highly recommend.

December 15, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful gift

I received my item in a timely manner and just as I ordered. Can’t wait to give it as a gift, it’s absolutely beautiful!

December 26, 2024
Unprompted review
Rated 1 out of 5 stars

Scam company. Save your money.

I ordered three items for service providers on 26th November. More fool me as this is obviously a scam ! I did receive one communication in response to my first enquiry (6th December) saying that one of my items was out of stock and would be sent the next day. When I looked into the company, I see that they are based in the USA so the items would not be here by Christmas anyway. Do not waste your money. Now I do not have gifts for three of the people that do a lovely job for me and I've lost money to boot. No response to my further cmmunications either so basically an online version of "the moonlight flit". Thanks for nothing Minemega !!!

December 21, 2024
Unprompted review
Rated 1 out of 5 stars

item missing, company scamming

I ordered a tree ornament from company no one has it seems to have gone missing, no reply to my emails or refund, absolutely amazing how companies can get away with scamming people absolutely disgraceful

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

I am from Greece and I placed an order…

I am from Greece and I placed an order for 3 key chains/gifts for my hairdressers. I was amazed by the wonderful design. They are even better than in the picture. I will certainly place an order again in the future. Thank you Minemega!

December 18, 2024
Unprompted review
Rated 4 out of 5 stars

Memory item

The company maintained contact with me at all times. Gift arrived exactly on time. It’s fragile but loved by the person it was a gift for

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

A honest company with care

This company does exactly what it says. They make and deliver beautiful products. Wrapped and boxed for safe delivery. You can always tell a company by the story behind the scenes. More than impressed.

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

Super company to order from.

Bought for my dogs’ groomer to say Thank you for all she did for them. Unfortunately they will be pts tomorrow as she spotted one had cancer a few months ago and now the other has kidney problems. I’m sure she will appreciate this wonderful little memento as much as I do.
Delivery was super quick too! I highly recommend.

December 15, 2024
Unprompted review

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