Danny from Wakefield was lovely and fixed the problem with our shower very quickly. He took plenty of time to explain what the problem was and highlighted other issues relating the placement of valves... See more
Company replied
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From first phome call till engineer came they explained the process and Sebastian the engineer has just fixed the shower and could not have been more courteous or efficient in the way he dealt with t... See more
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Engineer Brian kept me up to date with arrival time. Shower unit checked, part replaced , shower tested and appeared fully operational. Engineer was respectful of property both inside and outside.... See more
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Had Daniel from Wakefield come round to fix our faulty shower, and he did a really good job. Everything was fixed and sorted very quickly, and he was professional, friendly and great customer servic... See more
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Company details
Written by the company
- Why don't the people who make the showers, fit the showers? Now we do.
- Our experts understand the best way to replace and repair your Mira shower. And as with our showers, you can expect an outstanding, hassle-free service – for the perfect shower experience all round. Simple, reliable shower services by Mira experts.
- Shower Replacement
- Need to replace an existing shower? With our installation service you will receive a brand-new shower, installed by our team of expert installers - all for one fixed price.
- Shower Repair
- Whatever the issue with your Mira shower, we’re here to help. Simply book a repair online – our experts will visit to get your shower working like new.
Mira Showers
About Us:
At Mira Showers, we have been innovating for 100 years. From designing the world’s first thermostatic valve to developing the digital showering technology of tomorrow. But why don't the people who make the showers, fit the showers? Now we do.
Contact info
United Kingdom
- 0800 001 4040
- askus@mirashowers.com
- www.mirashowers.co.uk
4.8
Excellent
15K reviews
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MIRA ARE DREADFUL, DO NOT TOUCH!
So, I am in a position where I have paid Mira for a shower to be supplied and fitted (replacement - a direct swap). I have the replacement shower sent to me and the engineer turns up to do the replacement a few days later. He states he cannot do the replacement as I do not have isolation valves fitted to the hot and cold water feeds to the shower (he is not allowed to drain the tanks). He states I need to get the isolation valves fitted by a local plumber (which is not that easy!) and I might as well get the plumber to replace the shower at the same time ... as it is a one for one swap. Good advice I thought, until I got the Mira bill!?!?! They are still charging for their fitting ... over £100, even though they haven't fitted anything! NOW THIS IS THE CRAZY PART .... Mira stated they needed me to return the shower I have to get a refund for the Supply and Fix, THEN I could buy the exact same shower as a supply only purchase and have it delivered!?!??! It is insane ... RETURN A PRODUCT TO HAVE IT REDELIVERED BECAUSE YOU CAN'T TAKE OFF THE FITTING ELEMENT OF MY INVOICE!?!?!?!? Add to this the fact that the current shower is just about to die, according to their engineer .... and I would be messing around for the next 2 weeks waiting for deliveries AND having to rebook the plumber!?!? TOTAL BONKER .... this company has lost the plot.
***In response to your reply, I agree with the long response about not being able to fit the shower .... the main issue is the having to return a product to have it sent back because you can't change an invoice! I wrote to your support team several hours ago and am waiting the obligatory 3 days for a response!?!?
** UPDATE - I've had isolation valves fitted by a local plumber, called Mira this morning to inform them they can now fit the shower (a 10 minute swap) but was told I now need to wait another week! BEWARE they are prepared to die in a ditch over their Ts&Cs and stated they will be charging me the full invoice amount if I get a local plumber to fit it .... unless I return the unit to them and then have it sent out to me again! What a waste of time, money and resources. This is so strange they cannot amend or cancel an invoice and just charge me for the unit!?!?!
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Peter Deeney, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate how frustrating this situation must have been, particularly given the condition of your existing shower.
To clarify, before a replacement shower can be installed, our engineers require suitable isolation valves to be fitted on the hot and cold water supplies. These valves allow the water supply to the shower to be safely isolated while work is carried out. As our engineers are not permitted to drain water tanks or make modifications to the existing plumbing system, they are unable to proceed with a replacement where isolation valves are not present. In your case, although the replacement shower was a direct like-for-like swap, the absence of isolation valves meant the installation could not be completed safely and in accordance with our installation requirements. The engineer therefore advised that a qualified local plumber would need to fit the valves before any replacement work could be undertaken. Please reach out to our Team at askus@mirashowers.com along with a copy of your review so we can investigate the alleged charges for fitting.
Replacement shower
Paul J arrived when expected, explained my options clearly and then carried out the replacement of my shower very efficiently. Excellent service from Paul and Mira. Thank you.
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Sally, thank you for your fantastic review. We are delighted to hear that the service provided was excellent and efficient, and that your options were clearly explained. We will share your comments with Paul J.
James young was extremely polite
James young was extremely polite, informative and helpful. He telephoned me upon arrival and turned up on time. Overall very pleased
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Robert Nowell, we are delighted to hear about your positive experience. It's wonderful to know that James Young was polite, informative, and helpful, and that they arrived on time. We appreciate you sharing your feedback.
Michael from Bristol was incredible
Michael from Bristol was incredible! Full of knowledge and was able to solve the problem promptly as well as having a smile on his face. Fantastic service all round from him and Mira.
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Anthony, thank you for your excellent review. We're delighted to hear such positive feedback about the service received. It's wonderful to know that Michael from Bristol was knowledgeable, prompt, and provided fantastic service with a smile.
Courtney
Courtney the engineer gave us one of the most professional services we’ve ever had. Fixed my issue and was courteous and fully supportive throughout. Highly recommended: thank you 🙏🏼
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Olympia Markou, we are delighted to hear about your positive experience and that Courtney provided a professional service. It's wonderful to know that your issue was fixed and that you found the support courteous and fully supportive. Thank you for your kind recommendation.
Excellent service from James Young
Excellent service from James Young. He was very friendly, professional and knowledgeable, and did a fantastic job fixing our Mira Minimal shower. He quickly identified the problem, explained everything clearly and got the shower working perfectly again.
We are really grateful for his help and would happily recommend James to anyone. A genuinely great experience from start to finish. Thank you very much, James!
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Sergey Belebeyev, thank you for your wonderful feedback. We are delighted to hear about the excellent service received from James Young and that your shower is working perfectly again. We appreciate you recommending our service.
Reply from Mira Showers
Hello Andrew Fraser, we're delighted to hear we could resolve your problem quickly and efficiently. We appreciate your positive feedback.
Excellent service from Peter
Peter arrived on time, quickly identified and clearly explained the issue, and then efficiently sorted it out. All excellent: this was a very positive experience with Mira.
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Andrew, thank you for taking the time to share your experience. We're delighted to hear that Peter arrived on time, quickly identified the issue, and clearly explained the solution before resolving it efficiently. We will share your comments with Peter.
Danny from Wakefield ⭐️⭐️⭐️⭐️⭐️
Danny from Wakefield visited and was really helpful, talked me through the issue and repaired quickly
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Jess, we are so pleased to hear that our team member was really helpful and explained the issue clearly. It's wonderful that the repair was completed quickly. We will share your comments with Danny from Wakefield.
Thank you Courtney thank you so much
Thank you Courtney thank you so much
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello AZIZ RAHMAN, thank you for taking the time to send this great review. It is always much appreciated. We will share your comments with Courtney.
Polite and efficient
Very friendly, quick and efficient visit from Mira engineer James Young when my shower was dripping. Many thanks for sorting it so effectively (and rehanging the plastic baskets for shampoos etc!) Can’t fault this service.
August 17, 2026
Unprompted review
Reply from Mira Showers
Hello Bekah M, we are so pleased to hear about your positive experience and that you are very satisfied with the work. It's wonderful to know that our engineer was friendly, quick, and efficient in resolving the dripping shower. We appreciate you taking the time to share your feedback.
Exceptional customer service from Connor and the fantastic Engineer - Ben.
Exceptional customer service from Connor and Ben is also a fantastic Engineer. I would not use any other Company other than Mir Showers.
August 17, 2026
Unprompted review
Reply from Mira Showers
Hello David Gagg, thank you for your excellent review. We are so glad to hear about your excellent experience with our team members. We share your kind comments.
Shower is good
Shower is good, but I tried twice to register it for warranty and nobody responded
August 17, 2026
Reply from Mira Showers
Hello Derek Guthrie, thank you for your feedback. We're pleased to hear that you're happy with the shower itself, but we're very sorry to learn about your experience when trying to register your warranty. This is certainly not the level of service we aim to provide, and we apologise for the lack of response to your registration attempts. We would like the opportunity to resolve this for you as quickly as possible. Please contact our customer service team directly on 0800 001 4040 option 1 or askus@mirashowers.com with your details, and we'll ensure your warranty registration is checked and processed without further delay.
It was fitted by my plumber who did an…
It was fitted by my plumber who did an excellent job and the shower works beautifully.
August 17, 2026
Reply from Mira Showers
Hello KEITH SAUNDERS, thank you for your excellent review. It is always good to hear that your shower is performing as it should and providing a great showering experience. if you ever do need any further assistance though, please feel free to contact our Customer Services Team on 0800 001 4040 option 1 or askus@mirashowers.com
Quality product lovely shower well…
Quality product lovely shower well priced and we love it.
August 17, 2026
Reply from Mira Showers
Hello Craig Wilson, thank you for your fabulous review. We always aim to provide great quality products that leave our customers happy.
Any problems - call Courtney from Mira
We had a great experience with Mira! We asked for someone to come out to have a look at our shower as it stopped working. Courtney - let us know a day before what time he was arriving, so it allowed me to organise my day. He called half an hour before and arrived on time. He was very organised and prompt. Such a polite guy. He located what the problem was and fixed it. He even kindly gave me a new shower wire/head as ours had broken. He advised me on what I should do if the problem ever arises again. Everything was left clean and tidy. Great guy and great service. Thanks Courtney and the staff at Mira
August 12, 2026
Unprompted review
Reply from Mira Showers
Hello Mrs K, we are so pleased to hear about your excellent experience with our service. It's wonderful to know that our engineer kept you informed, arrived promptly, and was so polite and organised. We're delighted he was able to quickly diagnose and fix the issue, and even provided a new shower head. We appreciate you highlighting his helpful advice and the tidy work. We will share your kind words with Courtney.
Best shower I have ever had
August 17, 2026
Reply from Mira Showers
Hello Carol Beckett, thank you for your excellent review. It is great to hear that you are pleased with your Mira shower.
Did what it said on the tin.
August 17, 2026
Reply from Mira Showers
Hello Mark Shelford. We're glad to hear our product met your expectations. We appreciate you taking the time to share your feedback with us.
Courtney was amazing
Courtney was amazing, explained fully what the process was going to be to fit my shower. He was very polite and well informed.
August 17, 2026
Unprompted review
Reply from Mira Showers
Hello Ms L. Thank you for taking the time to leave us this fabulous review. We are so glad to hear that you had such a positive experience with the service provided by Courtney. We appreciate your kind words.
Excellent customer service
Excellent customer service, fixed my shower when it had a small fault after 4 years with no hesitation.
August 17, 2026
Unprompted review
Reply from Mira Showers
Hello Jo Reed. Thank you for your amazing review! We are so pleased to hear that our team was able to resolve the issue with your shower promptly and efficiently.
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