Mirenesse Cosmetics Reviews 320

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, with many highlighting the luxurious feel and effective results, particularly noting the mascara's ability to deliver voluminous, clump-free, and long-lasting wear without smudging or flaking. Reviewers also appreciate the affordability and value, often comparing the products favorably to high-end brands. However, some people were dissatisfied with receiving dried-out products or items with malfunctioning pumps, which led to issues with usability. Despite these isolated incidents, the general sentiment remains highly positive, with many customers expressing long-term loyalty and satisfaction with the brand's offerings.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers express love for various products,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the exceptional quality and great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love this mascara. First time ordering online arrived promptly, well packaged. Would definitely recommend.

Company replied

Rated 5 out of 5 stars

Mirenesse: Designer Glam on a Dime! 🌟 Mirenesse is my ultimate beauty hack—think Chanel and Dior vibes without the splurge. Their products scream luxury quality, from buttery eyeshadows to hydrati... See more

Company replied

Rated 5 out of 5 stars

I love my tubing mascara and not getting powdery eyes, and my lashes are much thicker and longer without looking clumpy too. I've been using mirenesse for years now and delivery is always exceptionall... See more

Company replied

Rated 5 out of 5 stars

Absolutely OBSESSED with Mirenesse Cosmetics! Their award-winning mascara is pure MAGIC - it lengthens, volumizes and curls like nothing else I've tired, and the best part, it comes off with warm wate... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

Mirenesse is a a multi-award-winning makeup & skincare brand. 100% Australian-owned and developed, cruelty-free, we are made from clinically proven ingredients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

320 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Just beautiful!

I ordered the products Tuesday night, got them Thursday morning! Such incredible service and the packaging was divine! The products are beautiful too, I'm so excited to start using them! What a lovely discovery Mirenesse has been 🥰

January 9, 2025
Unprompted review
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Reply from Mirenesse Cosmetics

We are so happy to hear that you have loved your shopping experience with us and we can't wait for you to start using your new beauty items!

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Rated 5 out of 5 stars

Fast shipping

Fast shipping, quick replies to any queries, always happy to help, I’ve been dealing with this company for over 20yrs.

December 11, 2024
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Reply from Mirenesse Cosmetics

Thank you for your amazing review! We are so grateful for your continued support. :)

Rated 5 out of 5 stars

Love Mirenesse

Mirenesse is a company making lovely cosmetics and skincare with no nasties. The delivery time is good, as is the communication from Mirenesse. The results deliver in their promises.I love the brow products, tubing mascara, foundations and skin preparataions. The gloss pore refining primer is the best primer I have ever used.They seem to always include bonuses with purchase. Austrailan for Aussie conditions!

December 31, 2024
Unprompted review
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Reply from Mirenesse Cosmetics

Thank you for your continued love and support! We truly appreciate you taking the time to write a review. :)

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Rated 1 out of 5 stars

No more

I believe that Mirenesse products are superior to anything else that I have tried. I have been purchasing for years. I originally bought the secret weapon mascara from HSN and still to this day have not found anything better. But this last order, I spent over $100 on foundation, and I got MINIs!? There is barely any product there. Not a happy camper. Sorry, that’s it for me.

September 10, 2024
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Reply from Mirenesse Cosmetics

Dear Denise,

We have reached out to you personally via email as we are eager to resolve this matter for you as soon as possible. It’s possible there was an error with your order, and we want to ensure it’s rectified immediately.

Thank you for bringing this to our attention, and we look forward to assisting you.

Rated 5 out of 5 stars

Beautiful products

Beautiful products presented so well. I loved everything in my recent order from Mirenesse!

October 11, 2024
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Reply from Mirenesse Cosmetics

Thank you so much for your incredible reviews! We truly appreciate you taking the time to share your experience and leave such wonderful feedback!

Rated 5 out of 5 stars

Beautiful makeup

Beautiful makeup, perfect for me. Loving it all.

October 11, 2024
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Reply from Mirenesse Cosmetics

Thank you so much for your review. We are so happy to hear you love your purchase!

Rated 5 out of 5 stars

The fast delivery

The fast delivery

September 11, 2024
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Reply from Mirenesse Cosmetics

Thank you for your review! We hope you love you purchase. :)

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Rated 1 out of 5 stars

This Australian company was once awesome...

UPDATE: Surprisingly, Mirenesse actually responded to this review immediately, but just to lie AGAIN about no perfume in their makeup products! They are ABSOLUTELY not natural fragrances in origin, as I have hyperosmia/chemical sensitivity to an uncommonly high level, & can tell the difference. One hurts when smelled, the other (natural) does not. They also referenced the EXACT foundation I was referring to, which has the perfume & looks like a perfume bottle! What NERVE they have! They absolutely DID recommend it for me as a mature adult with dry skin who filled out their questionnaire before buying anything. They also didn't address the orangey nature of the foundation, which is unattractive as well. I guess, if you're going to lie, go bold & brash? Double down?

There are no skin care products that match the quality of 20 years ago on the site currently, in 2024, so that is also fictional. Wow. And not surprisingly, they did NOT choose to address that the actives in skincare are now at the middle or end of the ingredient lists, not at the beginning like 20 years ago. They even took time to be PETTY & remind me that they were on HSN, not QVC, which may be the only honest part of their response. ?!! Wow. Their website is also hard to follow/use, with large windows (ads for more products) popping up in your way, making it even harder. NO reference to transdermal technology being in their skincare is listed on the website, but even if it was, I don't trust them anymore; not for anything except their mascara, which I don't have to shop online from Australia to order, as there are many available in my country in currently. What follows is my original review from yesterday, & their immediate, petty, & untruthful response. It's like they slapped me, metaphorically here, for telling the truth. My opinion now has dropped even lower because of this, & I've lowered my rating from 2 stars to 1, 0 if possible. I'm now even more worried about their 'LED Amazing Mask'. I may never use it again after this intentional dishonestly on their part here on Trustpilot with their 'response' to my review. It follows here:

*Original Review:

In the early 2000's this Australian beauty company used to be on QVC. Back then they were excellent, with serums using a new 'transdermal technology', pure, very high in active ingredients, & never any perfume in anything, even their makeup. Their hallmark product was & still is their tubing 'Secret Weapon' mascara, which may have been the 1st of it's type in the world. Now, however, in 2024, their products are not the same. They must've sold all those great formulations, & nothing is normal or OK except.. that original mascara. (But there are lots of tubing mascaras available in the US now.) Anyway, I ordered a lot of makeup from them recently, expecting no perfume like it says on their ingredient lists .. but that was a lie. They were loaded with perfume, & the foundation bottle even looked like a perfume bottle! Yikes. My daughter didn't even want it after trying it on her hand & seeing that it stunk of perfume (& she does not have my chemical sensitivity), was way too drying/matte, & was also.. orangey. Double, triple Yikes. This was supposed to be for older folk, moisturizing, not drying. Plus, I'm very sensitive to chemicals/synthetic perfumes.

So sad that a once great company is just mediocre now. Back then, they were a 5 star company.

They do however, now make an 'Amazing Mask', w/red light & other color therapies in the same mask. I've been using this for a year & a half, with no serious complaints, except... it does leave my skin a bit warm & red, especially the part of my neck it shines on, which from what I've read, these are really not supposed to do. I think I will cover that area from now on & use use my hand-held Light Stim for that & other areas the mask obviously cannot reach.

September 20, 2024
Unprompted review
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Reply from Mirenesse Cosmetics

Dear Deb, thank you for your feedback and please contact us to resolve any issues you have with the products.
To clarify, we still use transdermal delivery and our formulations are still manufactured to the same standards for over 20 years. We use natural flower waters and essential oils with skin benefits and not synthetic fragrances and none of our eye products contain any fragrance.
Our tubing formula is the only Alcohol free formula on the market and we invented this award winning formula. Also to clarify Mirenesse has never been on QVC but we were on HSN.

Re your foundation we do not recommend matte formulas which is more suited for oily skin and for dry/mature skin we recommend Velvet Maxilift or 10 Collagen cushion foundation, please contact our customer service via the website so we can assist you with this and any other issues you have. Looking forward to assisting you further.

Rated 1 out of 5 stars

Soooo frustrated by clunky site

Don’t get me wrong I absolutely love their products, I just wish I never had to go on their webpage again! 9-10 times I end up not ordering because I’m so annoyed and it has taken so long that I end up leaving without purchasing. The website is so clunky and not set out to be user friendly. The amount of pop-up and chat bots that take up the page are distracting and make ordering on mobile a cumbersome process. Not to mention that coupons and bonus items that disappear from your cart for no reason. Forcing you to have to redo orders again and again not to mention easily missed bonuses that aren’t automatically added as the site suggests. The conversion rate must be so low. Please do something about your website!

September 15, 2024
Unprompted review
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Reply from Mirenesse Cosmetics

We sincerely apologise for your experience on our website, this is not at all what we wish for you and we have passed on your feedback to our team. In future, please contact service@mirenesse.com via email and they will be more than happy to assist you in placing an order. :)

Rated 5 out of 5 stars

A very good product with speedy…

A very good product with speedy delivery. (Gel brow and rose mineral blush.

August 11, 2024
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Reply from Mirenesse Cosmetics

We are happy to hear that you love your purchase! Thank you for your review :)

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Rated 5 out of 5 stars

Efficient and timely processing and…

Efficient and timely processing and quick delivery of order. Jjust love my Mirenesse products.

August 11, 2024
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Reply from Mirenesse Cosmetics

Thank you so much for your review, we are so happy to hear that you love your new Mirenesse products!

Rated 4 out of 5 stars

Good quick service

Good quick service. Really liking my purchases and will pass on to my friends

July 12, 2024
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Reply from Mirenesse Cosmetics

thank you have an Amazing day!

Rated 3 out of 5 stars

Color of Vienna is now very yellow! Why?

I like the new cushion foundation, but very disappointed to find that Vienna has been changed in color and is now more yellow than cream. I did not know this when I ordered as it has been reliably the same color for years. It doesn't work for my skin tone now.

July 11, 2024
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Reply from Mirenesse Cosmetics

Hi Deborah , please contact us service@mirenesse.com thank you

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Rated 5 out of 5 stars

I love Mirenesse products - non-toxic and Aussie made

I absolutely love Mirenesse products. I was looking everywhere for non-toxic products, and Mirenesse has the added bonus of being Aussie made. I’ve only recently started using their makeup and skincare; they have outstanding customer service, and I’ve already gotten to use loyalty points towards one of my purchases. I can’t wait to see what colours come out next.

July 15, 2024
Unprompted review
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Reply from Mirenesse Cosmetics

thank you have an Amazing day!

Rated 5 out of 5 stars

Best ever

I was ill last year and my skin has become very sensitive especially around my eyes. I remember how I used to love everything Mirenesse so I ordered skin and eye creams. They have helped me immensely. I thank you so much I feel like me again

June 11, 2024
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Reply from Mirenesse Cosmetics

We are so happy to hear that you are seeing great results! Thank you so for amazing review. :)

Rated 5 out of 5 stars

Very happy with their products

Very happy with their products, quick shipping and they have regular sales where people can buy cheaper and see if they like the product.

July 1, 2024
Unprompted review
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Reply from Mirenesse Cosmetics

We are so happy to hear that you love your purchase! Thank you for your review. :)

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