Love this mascara. First time ordering online arrived promptly, well packaged. Would definitely recommend.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mirenesse: Designer Glam on a Dime! 🌟 Mirenesse is my ultimate beauty hack—think Chanel and Dior vibes without the splurge. Their products scream luxury quality, from buttery eyeshadows to hydrati... See more
Company replied
I love my tubing mascara and not getting powdery eyes, and my lashes are much thicker and longer without looking clumpy too. I've been using mirenesse for years now and delivery is always exceptionall... See more
Company replied
Absolutely OBSESSED with Mirenesse Cosmetics! Their award-winning mascara is pure MAGIC - it lengthens, volumizes and curls like nothing else I've tired, and the best part, it comes off with warm wate... See more
Company replied
Company details
Written by the company
Mirenesse is a a multi-award-winning makeup & skincare brand. 100% Australian-owned and developed, cruelty-free, we are made from clinically proven ingredients.
Contact info
Melbourne, Australia
- +61393360265
- service@mirenesse.com
- www.mirenesse.com
4.3
Excellent
320 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy New Customer
Ordered during a special promotion - received all products I order, quickly! They came beautifully packaged and I was very excited to open and try the products - definitely have some new favourites that I will definitely be ordering again.
November 11, 2023
Reply from Mirenesse Cosmetics
thank you beautiful!
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Fantastic products
Fabulous products! The mascara is like no other I have tried! Will be buying more and referring you to my friends. Thank you
November 11, 2023
Reply from Mirenesse Cosmetics
love you Tina!
Great products and great prices during…
Great products and great prices during Black Friday promotion. Just wish you’d stop the spamming emails and sms. Whenever I choose for minimal contact it always amps up again to spam level.
November 11, 2023
Reply from Mirenesse Cosmetics
Hi Michelle, thanks for your review , however we do not spam and you may unsubscribe at any time, we simply let our customers know of our awesome specials and were sorry if thats too much for you, we do not currently have different grades of contact and i will pass on your request have a great day!
Not enough length
The mascara is okay but i would have liked more length out of it.
Probably wont purchase again
October 13, 2023
Reply from Mirenesse Cosmetics
hi Marcella! please use our 4D lash primer with any of our mascaras for extra volume and length!
After using the product maybe 3 times…
After using the product maybe 3 times the wand broke
October 11, 2023
Reply from Mirenesse Cosmetics
Hi there, we apologise that your experience with our mascara was not as expected. We have reached out to you via email to help resolve this issue for you. At Mirenesse our aim is to always provide the best quality products and services to our customers.
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Excellent service as always
Excellent service as always. I’ve never had any problems with Mirenesse. Excellent product. Have been using this probably from the time it came to market.
September 10, 2023
Reply from Mirenesse Cosmetics
thank you so much!
Best Foundation EVER
Skin Clone Velvet Maxi Lift Airbrush Foundation is the BEST foundation I have EVER used! Changes to match my skin color, leaves a smooth, matte finish. Easy to apply and long lasting. Does not clog pores or cause breakouts! FANTASTIC product!
September 18, 2023
Unprompted review
Reply from Mirenesse Cosmetics
Thank you so much beautiful! You have a great day!
Fantastic finish
I really love my10 Collagen Cushion Compact Supreme Serum foundation at our store. It glides onto my skin and gives a lovely dewy glow too. The new packaging is also very cool.
August 17, 2023
Unprompted review
Reply from Mirenesse Cosmetics
Thank you so much beautiful! You have a great day!
Reply from Mirenesse Cosmetics
Thank you so much beautiful! You have a great day!
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Great Shopping Experience
Excellent service as always. Super fast delivery and beautifully packed. Great range of products with expert tips on how to use.
August 11, 2023
Reply from Mirenesse Cosmetics
Thank you so much beautiful! You have a great day!
Great products
August 10, 2023
Reply from Mirenesse Cosmetics
Thank you so much beautiful! You have a great day!
The company has a great service
The company has a great service, quicks response time and rectifying any issue with orders in no time. Happy customer. Thank you.
July 9, 2023
Reply from Mirenesse Cosmetics
Thank you so much !
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Products great but website very confusing. I ordered my products and they were…
I ordered my products and they were delivered quite quickly.
I have to say that the actual website frustrates me. Too many things flashing in front of me on the screen. Make it simple so I can easily choose what I need and purchase it.
July 12, 2023
Reply from Mirenesse Cosmetics
Thank you for your feedback , we will do better we promise!
Reply from Mirenesse Cosmetics
Thank you so much!
I will never ever ever purchase from…
I will never ever ever purchase from Mirenesse again. Aside from the fact that the product they’re asking me to review was left out of the order which was delivered to me, even though I was charged twice for the order I made and am not only not being refunded the extra (unjustified) charge but customer service just stopped responding to following up with it; farce of a company and I wouldn’t touch them again with a 40 foot pole.
June 29, 2023
Unprompted review
Reply from Mirenesse Cosmetics
Hi Jakki, we are sorry to hear that, but our team has responded more than once and had requested information from you which you only supplied today , they are investigating your claims as both orders were combined and shipped to you as you had made 2 orders and used 2 different emails and you had confirmed receiving them, thus you were not charged twice, we will fix whatever is still missing and apologize if the response was not timed to your satisfaction however we have replied to each of your emails and we will try to do better , thank you
Love Mirenessee mascara
It was very easy to look thru website. I ordered multiple different mascaras. Love this mascara. So glad I found this website and can now get the mascara again.
June 26, 2023
Unprompted review
Reply from Mirenesse Cosmetics
Thank you so much!
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Loyal customer
I have been a Mirenesse customer for years. Their products are brilliant. The shipping is fast. They have good specials and often free gifts with purchase. I highly recommend this company
July 17, 2023
Unprompted review
Reply from Mirenesse Cosmetics
Thank you so much for your loyalty and support!
Mirenesse Cosmetics
Mirenesse Cosmetics.
All Day Velvet Matte Kissproof Liner 5
Amazing products. Love love love this lip line. Looks and feels great. And yes it does last all day. ❤️
July 17, 2023
Unprompted review
Reply from Mirenesse Cosmetics
Thank you so much!
Awesome experience with Mirenesse
Awesome experience with Mirenesse. Beautiful, catchy and nice smelling cosmetics , fast delivery with unexpected good packaging
July 13, 2023
Unprompted review
Reply from Mirenesse Cosmetics
Thank you so much!
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