Charters Estate Agents Reviews 

We knew selling our flat would have been difficult but Lisa H and the rest of the team did an amazing job and delivered after long lenggt process.

Always there when we needed them most and the communication was flawless.

I highly recommend them and again, a massive thank you to Lisa and the rest of the team.

A

I did a series of viewings with Josh and he was great - friendly, honest and helpful. Charters were really easy to deal with and proactive at communication.

I am a wheelchair user looking for bungalow to adapt in order to move house. The search had numerous challenges but I felt completely supported throughout the search by agents Emma and Kevin from Charters in Fareham. They both took the time to really understand my needs and would call and update me when new potential properties came to market. It made a very stressful search for me bearable. I’m very grateful for all their support and would highly recommend them.

Communication was really good. Gary Hansford was extremely helpful and having him as a point of contact was great.

Sam Wellington is a credit to your company. Nothing is too much trouble.

The whole team have been exceptional! From the initial valuation surveyor (Phil) through to the sales progression team (Grace and Stephen), everyone at Charters has been an absolute pleasure to deal with. We wouldn’t hesitate to highly recommend them!

“Excellent service from Charters Estate Agents throughout our home purchase. A special thank you to Gary Hansford, Sales Progressor, and Kanika Masoun, Sales Manager, for their outstanding support, patience and dedication. They kept us informed and reassured throughout the process, making a real difference to our experience. We are delighted to have exchanged contracts and would happily recommend Charters to anyone buying a home.”

Kind regards,
Marin and Katarzyna
Bempea

Charters have come on to a latter end of tenancy for me and I would like to put a shout out for three individuals that have most impressed me. Ethan Watts in Worthing who in his capacity of Property Relationship Manager is very knowledgeable on his subject has been very generous with his time in his dealings with me and a thoroughly nice chap too – the context being a difficult end of tenancy situation. Equally I have been most impressed with Craig Colbourne and Louise Blackmore (and a further unnamed colleague the other day) in the Southampton based Credit Control team. Again extremely pleasant individuals who clearly know their job very well, I have been particularly impressed with their levels of organisation in timetabling actions and keeping me closely informed on matters without any chasing from me.

I had a great experience with charters, I can’t thank Lily enough for all her help! Great communication throughout and just made the experience really positive and I couldn’t have asked for more! X

Andy Jerram has been an amazing help to myself and my partner in looking for a property to rent. His communication has been proactive and consistent and follow up emails have been speedy and informative. He provided us with options that aligned with our preferred move day and location and also updated us with new listings that would accommodate us. I would highly recommend Charters and Andy if you’re looking for a property.

I highly recommend Charters Estate Agents. It's one of the most reliable estate agencies. Our advisors, Jorgia and Harry, were incredibly professional. They were always prepared and ready to help and give you genuine advice, making the entire process nice and smooth.

I don’t have a lot of dealings with my letting agents, however recently I emailed Chelsea for some correspondence to be sent to me. I had no idea what I actually needed, thankfully I landed on my feet! Chelsea clearly knows her job well and sent me everything I needed in a prompt, friendly and professional manner. It was really quite refreshing!

Chelsea was very accommodating and helpful, very efficient in getting what you require done.
The whole team will go above and beyond.

Stephen Henry (Sales Progressor) must have the hardest job in the World! Trying to coordinate a chain of sales & purchases is stressful as just a small part of that chain!
Stephen kept us informed all the way for both the purchase and sale of our properties as well as trying to keep the whole chain moving towards a successful completion. Thank you Stephen!
Special mention too for Ellie Sidwell, Sales Manager at Charters, Bishops Waltham office, who was a delight to deal with.

I recently got in contact with Charters regarding a couple of questions I had. And the customer service I received from Brandon was phenomenal! Really took time out of his busy day to help me with my queries, and was really attentive and prompt with his responses. Absolutely amazing, really nice to know there is someone working in Charters Alresford who can take time out of their day to help a new homeowner. Couldn't recommend him enough!!

I have been very happy with the service that I have received since Charters took over the tenancy management.

As a renter it is nice to see the care taken by the agents over their communication and response to any issues I have.

I would like to call out Lucie MacDonald especially as she has been great. Always quick to reply, courteous, respectful and genuinely shows concern and interest in any issues that arise. She is a pleasure to deal with and I have never had to chase to find out what is happening. Thanks Lucie

The agent gave great support throughout the whole tenancy process. As a new tenant in the UK, I had many questions about the contract, deposit and payment. All queries were answered promptly and clearly. The agent helped make the move-in procedure smooth and stress-free. Friendly and professional service. I would happily recommend Charters Estate Agents.

I have been dealing with Maya at the Gosport branch.
Maya has provided a very professional service from the start to finish with excellent communication, knowledge, and very organised .

Overall my experience with charters has not been great since the day I collected the keys, which the clerk was pretty late resulting in a lengthy wait. the office could not get my tenancy signed in time. Lots of missed communication within the office’s in Southampton mainly on the property maintenance side. Repairs on the property have been left for eight months resulting in the termination of my tenancy. Conveniently the repairs are being down now I am out of the property despite waiting for it. The response is that they are waiting for the landlord to instruct them to do the work which I don’t believe take that however you’d like too.

There has been one person who has been absolutely amazing and helped me through these cracks despite it not being her problem and that’s Lilly who I believe is based in the bishops Waltham branch!

Millie Shrimpton has been extremely helpful and professional throughout the process of renting out my apartment. She has made everything straightforward and hassle-free with excellent communication and quick responses whenever needed. I would happily recommend her services to other landlords.