Mixxaudio Reviews 

I had a fault with my earbuds. Ben was great help and dealt with my issue quickly, leading to a replacement pair being sent to me. Very good customer service.

I was given the watch as a gift and it stopped syncing to my phone. A customer service advisor, Ben, reached out quickly and tried to resolve the issue remotely. When it could not be sorted he arranged to have the watch collected and the fault was confirmed. He then offered a replacement with a newer model which I gladly accepted. Outstanding customer service and communication and so nice to have one person overseeing this from beginning to end.

Had a charging problem with a MIXX 20 Powerbank. One email to MIXX (Ben) customer service and a new one arrived in the post 48 hrs later. Great after sales service.

I reccommend buying earbuds from Mixx. It is very brilliant brand and they care about their customers too. I would love to buy their products again and I'm so pleased that I've received a positive customer aervice from Ben Savage.

The products are amazing and affordable when I broken them, they allowed me to return it and sent me a new pair as part of the 2 year warranty and the customer service is amazing.

Ben at Mixx really helped me! My earbuds were not working properly and i sent an email into Mixx to ask for help and Ben was so attentive and friendly. Thank you for your help. Would defo recommend this service.

I had to contact Mixx regarding a set of earphones. And I was contacted by George from Mixx almost an hour later he listened to my issue although the pair of earphones weren’t saveable he did come up with a perfectly reasonable solution and was all done and dusted in a few days.
I have used Mixx headphones and earphones my wife has a Mixx watch and headphones I would highly recommend them

Amazing customer service! My Mixx Streambuds developed a fault shortly after purchase. I couldn't find the receipt but after a few emails and an effortless returns process, I quickly received a replacement. 2 weeks later and I'm loving my buds; long runs have never been so enjoyable. Well done Mixx, bravo! 🫡😃

My MIXX wireless headphones developed a fault, and even though I couldn’t find the receipt (but could provide all other details), Ben has been nothing short of amazing with the customer service support. Couple of clarifying emails and always a quick response and concise updates.
Free returns (collected 14.02.25) for a complete assessment, and an email today (17.02.25) confirming replacement to be issued.

Other companies take note - this is excellent customer service and you should follow their example!

Mixx is a great company with great products in affordable prices and beyond expectations customer services. Have had bought 2 airbuds and one smart watch by far and I definitely recommend their products as they provide good customer service too whereas some companies don’t even care.

From the moment my MIXX earphones developed a mic issue, I braced myself for the usual customer service headache as I did not have the original purchase receipt. But what followed was nothing short of extraordinary.

Ben from MIXX's customer service team leaped into action with lightning speed, swiftly assessing the issue with professionalism and care. No endless back-and-forth, no robotic responses—just pure efficiency. Every step of the way, I was kept fully informed, never once left in the dark. And then, the grand finale—a replacement unit sent (within a day of sending the old unit) out without hassle, restoring my faith in true customer service excellence.

MIXX Audio, you’ve set the bar sky-high! If only every company treated their customers this well. 👏

Bought a multi charger just over a year ago from Tesco. Unit developed a fault in that it wouldn't charge devices via built in usb c. Contacted Mixx customer care and Ben was very helpful and agreed to replace the unit immediately. Wonderful customer care despite my not having retained the receipt. Rarely do you find such good service these days. Well done Mixx.

I lost an earbud and asked the company (MIXX} if they sold them separately. The response from Ben was immediate and although they couldn't accommodate my enquiry exactly, as they don't sell them separately, he went above and beyond to help me, and is sending me some compatible buds at no cost as they are in damaged packaging and are unsaleable. I never imagined that the service would be so swift and so caring, I was overwhelmed. Buy your items from this company, they actually care about their customers when legally they don't have to do anything to help,! 100% recommended, thank you Ben xx

I ordered a Mixx Revival record player as a present. When it arrived it had a fault when trying to play records. I contacted Ben and he issued me with a returns label. A replacement is on its way. 4* given as not trued the product yet, but cant fault the customer service

I've received a MIXX C15 powerbank as a gift from my family just under 2 years ago. It died. So I contacted Mixx and I received a replacement powerbank very quickly. The customer service advisor, Ben, was excellent and I'm very pleased with the alternative replacement powerbank for the discontinued C15 one. Mixx is great company who look after their customers and the advisor replied very quickly. Would recommend 100%.

I suffer from tinitus and been looking for earbuds with good sound quality for some time until I came across mixx hybrid streambuds. I had a small issue with one of the buds but their public relations group sorted the issue quickly and successfully. I would recommend mixx
Steve

Easy return and replacement for faulty earbuds. Thanks Ben - very helpful and straightforward - my new earbuds arrived within a few days of contacting Mixx.

The service and attention I received from Ben at MIXX was second to none. Kept fully informed what to do with return postage covered and replacement dispatched immediately which was received today

Great customer service. I contacted Mixx for advice about a replacement item. Ben replied quickly, identified a solution to my request, and immediately sent out a replacement. Excellent service; thank you.

Ben was a great help and kept me well informed with advice for repairing my headphones.
Mixxaudio is a great company thank you