Milton Keynes Veterinary Group Reviews 

520
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the veterinary team for being exceptionally caring, gentle, and thorough during all routine check-ups and medical treatments. Local pet owners note that staff members always take their time to explain treatment options clearly and put nervous animals completely at ease. Some people also felt that the independent nature of the practice adds a deeply reassuring and trusted touch to the overall community service. Many loyal reviewers consistently highlight the welcoming, polite atmosphere at the reception desk, ensuring that every clinic visit runs smoothly from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting the friendly, welcoming, and compassionate... See more

Service

Reviewers mention positive feedback about service, highlighting a consistently friendly and welcoming... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The vet handled my overly terrified of vets rescue dog with care and reassurance. Speaking calmly, offering treats and stroking. He had his annual vaccination with no issue and even though still tre... See more

Company replied

Rated 5 out of 5 stars

I made two visits on Friday 12th September. Freddie Rickwood went in the morning for his first annual booster. He waited patiently to be seen. Honey Cumberland went in the afternoon as my mum was co... See more

Company replied

Rated 5 out of 5 stars

I use MK Vet Group over 20 years with my dogs and in my opinion they are by far the best general veterinary practice with a vast variety of expertise. We love Romina and unless an emergency will alway... See more

Company replied

Rated 5 out of 5 stars

The vets at Whaddon Way surgery are always caring, attentive and refreshingly honest in their opinion about the best treatment options for your pet. In the past, I have dealt with a bigger brand compa... See more

Company replied


Company details

  1. Veterinarian

Written by the company

We are an independent, family run veterinary practice with five different locations across the city. We take pride in offering total care for your pet, from advice on choosing your new family member through to routine vaccinations, medical treatment, neutering, major surgery, health advice and geriatric care. We strive to be the best veterinary practice in Milton Keynes by offering a friendly, caring service. Our team understand the importance of affordable, quality pet care and we’d like to help you give your pet the best life possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

520 reviews

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No recent history of asking for reviews

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4.9

All reviews

(520)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Reception staff very friendly

Reception staff very friendly, did not catch the name of the vet but he was also very friendly and put my dog at ease.

May 21, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

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Rated 5 out of 5 stars

Excellent service

Vet was excellent, very thorough and extremely caring. Made a great effort to put our dog at ease...first class.

May 21, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Using this vets for 20yrs!

Took my cat in as I was worried about a genetic condition, the vet was very thorough and listened to my concerns whilst reassuring me. She was very good and made the cat feel at ease. Always a good experience at Walnut Tree Vets, been taking my cats here for 20 years.

May 20, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Great

They are polite and run on time 90% of the time...
They are brilliant with the animals...

May 19, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

10/10 very helpful friendly and…

10/10 very helpful friendly and informative definitely feel as if our pet is being treated to the best to top class treatment

May 12, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

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Rated 5 out of 5 stars

10/10 service from the team at MK Vet…

10/10 service from the team at MK Vet Group in Walnut Tree this week. After bringing my cat in due to ongoing issues, she was given a diagnosis and operated on very quickly. Everyone from the reception staff, the veterinary nurses and finance have been so so helpful. Their updates and advice from start to finish has been very much appreciated.

May 9, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

Thank you so much for your lovely review! We're delighted to hear that you received 10/10 service from our team at Walnut Tree.

We'll be sure to pass on your kind words to everyone involved. Wishing your cat a smooth and speedy recovery, and thank you again for your trust in us!

Rated 3 out of 5 stars

Professional but impersonal

I've lived in Milton Keynes for 12 years and have had lots of dogs and cats being treated at the Hospital. I'm nearly always happy with the treatment they receive. The biggest issue is always the staff turnover, as no-one knows who I am. I much prefer attending the Willen branch, seeing the same receptionist and vet and receiving a more personal service.

May 1, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thank you so much for your continued trust in our care over the past 12 years.

We’re really pleased to hear that you’ve generally been happy with the treatment your pets have received. We understand how important it is to see familiar faces and receive personal service, especially when it comes to your pets' health and comfort. Our hospital site is larger and supports a wider range of services, which naturally means a bigger team. In contrast, our Willen branch is smaller and more community-focused, which allows for a more personal experience—and we’re so pleased to hear that’s something you’ve enjoyed.

Across all our branches, we do our best to maintain continuity by keeping similar vets at each site where possible, so clients and pets can build lasting relationships with the team. Should you have a preferred vet, please feel free to request them when booking—wherever we can, we’ll always do our best to accommodate.

Your feedback is truly valued and helps us continue to improve across all our sites.


Rated 5 out of 5 stars

We go to the Stoke Road branch

We go to the Stoke Road branch. Always a great service, both the cat and dog are made a big fuss of. I had a lot of questions when we first got our puppy as we'd never had one before and there was never a time when I felt like I was pestering them, they were always happy to offer advice, and these were phone calls that we weren't charged for as well as regular puppy check appointments but these were included in the health plan that we pay monthly that covers her boosters and flea and worming treatment. Can't fault them, definitely recommend.

April 16, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Everyone was friendly

From the moment I walked in the staff was friendly, helpful and polite the reception area is always looking clean and tidy with no clutter, The vet was very helpful thorough and answered any questions I had and was very caring towards my anxious dog.

April 16, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

We’re really grateful and appreciate you taking the time to share your 5-star rating with us. We are glad the service our team provide met your expectations. We look forward to seeing you and your pet in future.

Milton Keynes Vet Group Team

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Rated 5 out of 5 stars

Friendly, caring and knowledgeable staff

Staff are knowledgeable, caring and kind.

April 10, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

We’re really grateful and appreciate you taking the time to share your 5-star rating with us. We are glad the service our team provide met your expectations. We look forward to seeing you and your pet in future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

100% professional and more…

Having just transferred to this vets the improvement is astounding. Professional, responsive, spotless, punctual, caring, switched on. I’m so pleased! My nervous little cocker is already warming up and calming down - that’s the litmus test passed! I would highly recommend

April 7, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Great service as always

Great service as always, the reception team is always very friendly and helpful. Vets always caring, thorough on examinations and clarify any questions or doubts. Would highly recommend.

April 7, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

We’re really grateful and appreciate you taking the time to share your 5-star rating with us. We are glad the service our team provide met your expectations. We look forward to seeing you and your pet in future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Cat’s check-up!

Took my cat for her annual check-up/vaccinations. Vet was great as always.

April 4, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

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Rated 5 out of 5 stars

Great service as always

Great service as always, the staff are always so very friendly and helpful. Never to much trouble if you have any questions or doubts. Would highly recommend

April 5, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

All staff polite

All staff polite, helpfull and answered all quires

April 3, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

We’re really grateful and appreciate you taking the time to share your 5-star rating with us. We are glad the service our team provide met your expectations. We look forward to seeing you and your pet in future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

I gave this score as I felt that the…

I gave this score as I felt that the vet that saw my cat and gave him a medical check over as well as his yearly vaccine was very polite and understanding most importantly caring

March 31, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

We’re really grateful and appreciate you taking the time to share your 5-star rating with us. We are glad the service our team provide met your expectations. We look forward to seeing you and your pet in future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Always an excellent service

Always an excellent service , clean and tidy area ,scales ready for weighing our furbabies and always a smiling vet to greet you plus reception team are always first class

March 31, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

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Rated 5 out of 5 stars

Friendly

Friendly, professional service!

March 4, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Excellent pet care.

The vet was very gentle with my cat during her annual booster and check up and my cat was put at ease. I’ve always had caring and professional service from the practice and would highly recommend it.

March 3, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

The vet was very good

The vet was very good. Helpful and had imformation i needed. Made my cat feel unthreatened and calm very pleasant experience

March 1, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

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